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QUALITY MANAGEMENT COURSES – BioMed Online Gary Cheung Quality & Training Manager, Haematology – Kings College Hospital.

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Presentation on theme: "QUALITY MANAGEMENT COURSES – BioMed Online Gary Cheung Quality & Training Manager, Haematology – Kings College Hospital."— Presentation transcript:

1 QUALITY MANAGEMENT COURSES – BioMed Online Gary Cheung Quality & Training Manager, Haematology – Kings College Hospital

2 Who are you? Practising Quality Managers/Officers? Pathology Lab Managers Cytogenetics Lab Managers Molecular Lab Managers Joint responsibility Others

3 What do want from a QM course? Cost? Time? Accreditation/certification/box ticking? Personal development? Quality Improvement? Other?

4 TYPES OF QM COURSES (With thanks & apologies to Ann Lockhart) Full time (FT) Part time (PT) Distance Learning (DL) e-Learning – interactive programs

5 SOME AVAILABLE COURSES UlsterCertificate of Extended Practice in Quality Management (DL/eL) Greenwich Quality Systems Management (DL/eL) MSc Quality Management (FT, PT, DL) Diploma in Quality (PT) HNC Quality (PT + DL) Many others

6 IBMS Certificate of Extended Practice in Quality Management Developed by Biomedical Scientists for Quality Officers/Managers within Clinical Laboratories Introductory level course to introduce a new specialty and a new learning environment Suitable for Quality Officers Delivered through the University of Ulster using WebCT

7 IBMS Certificate of Extended Practice in Quality Management Course structure – 6 modules 1. Introduction to Quality Management 2. Error Logging 3. ISO Standards 4. CPA Standards/Document Control 5. Change Management 6. Laboratory Audit

8 GREENWICH QUALITY SYSTEMS MANAGEMENT Developed by HealthCare Scientists for Quality Managers within Clinical Laboratories Delivered through the University of Greenwich using WebCT Includes 2 face-to-face workshops Introduction to WebCT & Tutors Opportunity to give a formal presentation

9 GREENWICH QUALITY SYSTEMS MANAGEMENT Content Summary 1. Meaning of Quality Meaning of Quality 2. Quality Assurance\Control Quality Assurance\Control 3. Management Review Management Review 4. Accreditation Accreditation 5. Internal Quality Audit incl. Audit Checklists Internal Quality Audit incl. Audit Checklists 6. Customer Survey Customer Survey 7. Self Assessment\Reflection Self Assessment\Reflection..\QM\Greenwich

10 Declaration of Interests I am a member of Biomed Online (Greenwich) Steering Committee I cannot compare Ulster/Greenwich course from direct experience, but.. I completed the Greenwich QSM course & the Ulster Training Officers course

11 Comparison UlsterGreenwich Cost (out of date) £650£725/£650 CATS (MSc)30 IBMS CPD Points100 Duration12 weeks Student:Tutor100:1 – 25:112:1 – 8:1 Assessment 60 MCQ in 75 mins Quizzes, essays and project work Follow up advanced course? Yes

12 ULSTER STUDENT COMMENTS I enjoyed the experience and would recommend it to all aspiring to be quality managers at whatever level within pathology It was a new but enjoyable experience to study online Overall a fair start, but room for improvement

13 GREENWICH STUDENT COMMENTS I generally found the course very useful, particularly the audit section, and this will benefit my workplace as we had little experience of audit systems I found the concept and delivery of the on-line course very rewarding although hard work I am very enthusiastic about the role of such courses in the future education and professional development of Biomedical scientists and HealthCare Scientists in general

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15 Advanced QM (Greenwich) 1. Introduction 2. Anatomy of a job description: Activity 1.1 3. How am I doing?: Activity 1.2 4. Personal development planning 5. Activity 1.3 (assessed) QM PDP 6. Designing and implementing a quality management system in your laboratory 7. A look at the quality management system (QMS) 8. A changing approach to quality 9. Breaking open the QMS 10. Activity 2.3 (assessed): A strategy for implementing a quality system and an evaluation of communication (project plan & report)

16 Advanced QM (Greenwich) 1. Introduction: Making change happen 2. Evaluation 3. Continual improvement 4. Activity 3.3: (assessed) – Report on a Quality Improvement 5. Working together 6. About working together: Activity 4.1 7. Supporting others 8. Establishing and maintaining co-operative working relationships 9. Developing people: Activity 4.2 10. Activity 4.3 Plan & run a training workshop (assessed)

17 MSc in Quality Management UNIVERISTY OF PAISLEY Core modules Quality Assurance and Management Systems Dynamics of Management Communication with Quality Appraisal and Measurement Information Technology Statistical Quality Control Project

18 MSc in Quality Management UNIVERISTY OF PAISLEY Support Modules (2 from) Materials & Quality Reliability Engineering Computer Aided Engineering Manufacturing Systems Non-Destructive Testing & Condition Monitoring Service Quality

19 MSc in Quality Management UNIVERISTY OF PAISLEY Optional Modules (2 from) Strategic Quality Management Interpersonal Skills & Change Management Software Quality Management & Advanced IT Statistical Process Design Operations Management Managing Customer Service

20 MSc in Quality Management UNIVERISTY OF PAISLEY Assessment At least 1 Summative Assessment for each module (Coursework) Final Examination for each module DISSERTATION PROJECT Course lasts – approximately 33 months

21 MSc in Total Quality Management & Business Excellence UNIVERISTY OF STIRLING Course content Human Aspects of Quality Quality Systems & assessment Performance Management & Measurement Total Quality Management (TQM) Systems Analysis Business Process Management

22 MSc in Total Quality Management & Business Excellence UNIVERSITY OF STIRLING Course content cont. Relational Databases TQM & Business Excellence Business Process Management Managing Service Quality Enterprise Planning/Operations Management

23 MSc in Total Quality Management & Business Excellence UNIVERISTY OF STIRLING Assessment At least 1 Summative Assessment for each module (Coursework) Final Examination for each module DISSERTATION PROJECT Course lasts – approximately 33 months

24 MSc in Managing Quality in Health Care University of Birmingham 4 Core modules Introduction to Health Care Quality Health Service Management Quality Measurement and Management Choice of Involving Consumers in Health Care Quality Clinical and Professional Quality Plus 2 additional modules Dissertation Project

25 IQA Diploma in Quality Delivered on a part-time basis at various centres in the UK Scotland Aberdeen College Bell College Glenrothes College Kilmarnock College

26 IQA Diploma in Quality Course content – 6 units D1 - Introduction to Quality D2 - Quality Management D3 - Quality Tools & Techniques D4 - Communications & Project Management D5 - Project D6* - Quality & Environmental Management D7* - Information Technology & Quality Management

27 IQA Diploma in Quality Units D1 – D4 are mandatory and delivered over 1 semester (15 weeks) Unit 5 – Project is student centred Units 6 and 7 are optional so student must chose one

28 IQA Diploma in Quality Assessment One summative assessment per unit except D5 Followed by an end of semester examination PROJECT – D5 Award IQA Diploma in Quality 130 CATS at level 4 All units must be completed within a 6 year time frame

29 HNC Quality James Watt College Business & Management Quality Part time – 2 evenings/week for 2 years or Distance Learning 7 modules plus Project Assessments Summative Coursework Closed and/or Open Book Presentations


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