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DSL -2770L How do I access my modem configuration page How do I change my Wi-Fi Channel to avoid interference How do I connect my Android device to my.

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Presentation on theme: "DSL -2770L How do I access my modem configuration page How do I change my Wi-Fi Channel to avoid interference How do I connect my Android device to my."— Presentation transcript:

1 DSL -2770L How do I access my modem configuration page How do I change my Wi-Fi Channel to avoid interference How do I connect my Android device to my wireless network How do I connect my Apple iPhone iPad to my wireless network How do I connect my PC to a wireless network How do I open ports in my modem How do I refresh Wi-Fi connection on my computer How do I secure my Wi-Fi network How do I setup my modem How do I update firmware in my modem My modem ADSL Light is NOT ON What is my Wireless Password What to do if I am having problems staying connected to Wi-Fi Why cant I log into my modem

2 How to access the Configuration Pages (Web GUI) of my modem router Please note: Accessing your modems configuration page does not require Internet connection as these pages are stored inside your modem. Your computer just needs to be connected to the modem. - Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: - When prompted type in the Username and Password then click on the Log In button. If you have not changed the password for the modem administration, the factory settings are: Username: admin Password: admin

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4 - You should now be presented with the modems configuration pages (Web-based Configuration):

5 How to change Wireless Channel in your modem/router Step 1. Open your Internet Browser and in the address field type in Step 2. When prompted type in the Username and Password then click on the Log In button. If you have not changed the password for the modem administration, the factory settings are: Username: admin Password: admin

6 Step 3. After logging in you will be presented with the modems configuration pages. Please click on Setup > Wireless Setup > Manual Wireless Connection Setup button:

7 Step 4. In the first section of the page [WIRELESS NETWORK SETTINGS], please un-check the Auto Channel Scan option. Then under Wireless Channel click on the drop down menu to select a channel number between 1 to 13.

8 PLEASE MAKE SURE CLICK ON [Apply Settings] BUTTON AT THE BOTTOM OF THE PAGE TO SAVE THE SETTINGS.

9 How do I connect my android device to my wireless network Note: These steps are for Android ver. 4.1 (Jelly Bean) Step 1: On your Android device, select the Settings icon.

10 Step 2: Under Settings, choose Wi-Fi.

11 Step 3: Select the Wi-Fi network name you want to connect to:

12 Step 4: If the Wi-Fi network is password protected, type in your password and select Connect. You should now be connected to your Wi-Fi network.

13 How to connect my Apple iPhone/iPad to my wireless network Step 1: Find and select the Settings icon on your iPhone, iPod Touch or iPad. Step 2: Select Wi-Fi from the Settings menu.

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15 Step 3: If your Wi-Fi is currently set to Off, tap it to turn it on.

16 Step 4: Once your Wi-Fi is enabled you should see a list of available networks. Secure/Encrypted networks will have a padlock to the right of the name while open networks will not. Tap your network to join.

17 Step 5: If you choose a network that requires a password, youll be prompted to enter it. Type in your password and select Join.

18 When connected, your Wi-Fi network name will be indicated in blue with a check mark beside it.

19 How do I connect my computer to a wireless network How do I connect to a wireless network in Windows XP Step 1: Double Click on the Wireless Connection Icon in the bottom right corner of the screen (by the clock) Step 2: Select the wireless network you want to connect to and click Connect

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21 Step 3: If your wireless network is Secured, you will be prompted to enter the password. Enter the appropriate password and click Connect

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23 How do I connect to a wireless network in Windows Vista Step 1: Click on the Start button (Windows logo) then click Connect Panel. Step 2: Under Network and Internet click View network status and tasks.

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25 Step 3: In the list of Tasks on the left side click Connect to a network.

26 Step 4: Select the wireless network name you want to connect to and click Connect.

27 Step 5: If the network is secured with a password you will be prompted to enter the password. Type the network security password and click OK. You will be asked to Save this network and Save this connection automatically. Click Close.

28 How do I connect to a wireless network in Windows 7 Step 1: Click on the network icon in the bottom right corner of your screen (by the clock) Step 2: Select the wireless network you want to connect to and click Connect

29 Step 3: If the network is secured with a password, you will be prompted to enter it. Enter the password and click OK. Step 4: Once Connected, you will be prompted to select the Network Type. Select the option that suites your needs.

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31 How do I connect to a wireless network in Windows 8 There are two ways this can be done depending on whether you are using a touch screen or not using a touch screen: Option 1 – Using a touch screen Step 1: From the desktop, move your cursor to the top right corner, this will bring up the CHARMS bar. Click on Settings.

32 Step 2: Click on the Wireless Connection Icon

33 Step 3: Select your network and click Connect

34 Step 4: If the network is secured with a password, you will be prompted to enter it. Enter the password and click Next.

35 Option 2 – Not using a touch screen Step 1: Press the Windows Key on your keyboard. This should bring up your desktop. Step 2: Click on the Wireless Icon in the bottom left corner of your screen (by the clock)

36 Step 3: Select your wireless network and click Connect

37 Step 4: If the network is secured with a password, you will be prompted to enter it. Enter the password and click Next

38 How to open ports in your modem router firewall Please note: It is recommended to set the device you are opening ports for (PC, Xbox, PlayStation, etc.) with a static IP address. Please see your device instructions on how to manually set an IP address. Step 1. When prompted type in the Username and Password and then click on the Log In button. If you have not changed the password for the modem administration, the factory settings are: Username: admin Password: admin

39 Step 2. After logging in you will be presented with the modems configuration pages. Click on [ADVANCED] > [Virtual Server]:

40 Step 3. Fill in the fields for a Virtual Servers List Entry (we are opening ports for Remote Desktop service as an example) - Service Ports: enter the port you want to open - Server IP: type in the IP address of the device you are opening ports for (PC, Xbox, PlayStation, etc.) - Server Port: same as Service Port - Protocol: select BOTH if not sure - Check the Enable box Step 4. After adding all the required rules click on the [Apply Settings] button at the bottom of the page.

41 How to Refresh/Remove a Wireless Profile on your computer When you connect to a wireless network, the settings and profile of that specific network is saved on your computer so that you dont have to re-enter your Wi-Fi password every time you reconnect. Once your computer is in the range of the saved wireless network, it will automatically attempt to connect to that wireless network. If you have connected to various wireless networks before, your computer may have problems connecting wirelessly, especially when the wireless networks use the same names (SSID). Removing wireless network profiles on your computer may improve your wireless connectivity to your current wireless network. Please NOTE: Removing Wi-Fi network profiles cannot be undone. Make sure you know the wireless settings of your wireless network (your network name and Wi-Fi password) to be able to reconnect to it.

42 How to refresh a Wireless Profile in Windows XP Step 1. Click on the Windows XP Start button: Step 2. Click on Settings > Control Panel:

43 Step 3. Click on Network Connections: Step 4. Right click on your Wireless Network Connection and select Properties:

44 Step 5. Choose Wireless Networks tab and select existing network in preferred networks, then click Remove. And click on OK. Now connect to the required Wireless Network manually and a fresh automatic profile will be created for this network.

45 How to refresh a Wireless Profile in Windows 7 Step 1. Click on the Windows 7 Start button: Step 2. Select Control Panel. Step 3. Make sure your View by: is set to Category, and then click on Network and Internet:

46 Step 4. Click on Network and Sharing Center: Step 5. Click on Manage wireless networks.

47 Step 6. Select the network profile you wish to remove, make sure it is highlighted then click Remove. You can also right click on the network profile and click on Remove network Now connect to the required Wireless Network manually and a fresh automatic profile will be created for this network.

48 How to refresh a Wireless Profile in Windows 8 Step 1. Left click on the Windows 8 network status icon : The icon is located at the right hand bottom corner of the screen Step 2. Highlight the wireless network that you wish to remove.

49 Step 3. Right-click the network in the network list and click Forget this network. Now connect to the required Wireless Network manually and a fresh automatic profile will be created for this network.

50 How to refresh a Wireless Profile in OS X Step 1. Click on the Apple menu and select System Preferences Step 2. In the System Preferences menu, click on Network.

51 Step 3. Click on the Advanced… button.

52 Step 4. Select the wireless profile you wish to remove under the Preferred Networks box, make sure it is highlighted then click the minus (-) button Now connect to the required Wireless Network manually and a fresh automatic profile will be created for this network

53 How to Enable Wi-Fi Security in your modem/router Step 1. Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: Step 2. When prompted type in the Username and Password and then click on the Log In button. If you have not changed the password for the modem administration, the factory settings are: Username: admin Password: admin

54 Step 2. After logging in you will be presented with the modems configuration pages. Please click on Setup tab, select Wireless Setup and then click on the [Manual Wireless Connection Setup] button.

55 Step 3. For best security level set [Wireless Security Mode] as WPA-Personal. In the [WPA Mode] field select WPA2 only. Set [Cipher Type] as TKIP and AES. In the [Pre-Shared Key] field type the Wi-Fi password you want to use. (All devices connecting to your Wi-Fi for the first time would have to enter this password) Step 4. Click on the [APPLY SETTINGS] button at the bottom of the page to save the settings.

56 How to Configure Your Modem Router Using Setup Wizard Please note: running the Setup Wizard is only required when you setting up your modem router for the first time. If you want to re-run the Setup Wizard it is recommended to reset the modem router to factory settings under Maintenance > Save/Restore Settings > Restore Device. Step 1. Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: When prompted type in the Username and Password and then click on the Log In button. If you have not changed the password for the modem administration, the factory settings are: Username: admin Password: admin

57 Step 2. After logging in you will be presented with the modems configuration page (Setup > Internet Setup). ADSL Interface Setup - Click on the [Setup] button if your modem is connected to ADSL line. Ethernet WAN Interface Setup – use this if your modem is connected to another modem (e.g. NBN).

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59 Step 3. Click on the [Setup Wizard] button.

60 Step 4. The Setup Wizard will display the steps required to configure your modem router. Click the Next button: Step 5. Change the password that is used to access your modem router. Click the Next button.

61 Step 6. Select your Time Zone. Click the Next button to continue. Step 7. Enter your Internet Provider details: select Country and your Internet Provider. If your provider is not listed, select Telstra BigPond. Providers in Australia typically use these settings: VPI: 8; VCI: 35; Connection Type: PPP over Ethernet Providers in New Zealand typically use these settings: VPI: 0; VCI: 100; Connection Type: PPP over ATM In the Username and Password field please type in your Internet account details as given by your Internet Service Provider.

62 Click on the Next button. Step 8. In the [Wireless Network Name] field type in the name for your wireless network.

63 Step 9. Select Security Mode for your Wireless Network. It is recommended to use BEST option. Step 10. In the [Wireless Security Password] field type in the password you want to use to access your Wi-Fi. Take a note of this password as you will need to enter it into all your devices trying to connect to your Wi-Fi network for the first time.

64 Your modem routers Internet and Wireless configuration is now complete. Registration for mydlink Cloud Services is optional. To proceed with registration click on Next, otherwise click on Connect.

65 How to Update Firmware in your modem/router Please note: Firmware update should always be done from a computer connected directly to the router via an Ethernet cable. It should not be performed via a wireless connection. Step 1. Download the latest firmware file for your modem router. Visit support.dlink.com.au web site, choose your router model and select Downloads. Download the appropriate firmware file to any folder on your computer, as soon as you can easily locate it. Step 2. Open the folder where you saved the firmware file. The file may come in two possible formats: if you hover your mouse over the file and it is reported as Compressed (zipped) Folder – open the folder and Copy – Paste the file inside it to another location (e.g. your Desktop). If it is coming up as BIN file or other – you are ready to proceed to the next step. Step 3.

66 Step 4. Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: Step 5. When prompted type in the Username and Password, and then click on the Log In button. If you have not changed the password for the modem administration, the factory settings are: Username: admin Password: admin

67 Step 6. After logging in you will be presented with the modems configuration pages. Click on [MAINTENANCE] > [Firmware Update] then Click the [Browse] button:

68 Step 7. Browse to and select the firmware file which you saved on your computer in Steps 1-2.

69 Step 8. Click on the [Upgrade] button to begin.

70 Your modem router will now begin to upload the firmware file. Please wait for the process to complete. After finishing the upgrade your modem router will restart automatically and you will be prompted to re- login. You can verify the firmware version in the top right corner of the screen.

71 Step 9. After firmware update it is recommended to reset modem router to factory defaults and re-configure it. Please make sure you have your Internet provider details (your username and password) ready. To reset the modem router select [MAINTENANCE] > [Save/Restore Settings] > [Restore Device]. After resetting the router please re-login and re-configure your settings.

72 What to Check if your modems ADSL light is not ON The ADSL light on your modem router should be continuously lit (not flashing) if your modem detected ADSL signal on your telephone line. It normally takes several minutes for the modem to sync with the ADSL signal, during the sync process you may see the ADSL LED flashing. If the ADSL LED on your modem router does not stay continuously on please follow these steps. Step 1. Power Cycle the modem. Try turning the ADSL Modem off (either by pushing the power button on the back of the device, or unplugging the power lead from the back of the device), leaving it off for 10 seconds, and turning it back on again. Step 2. Double confirm the physical connectivity. Check that the telephone cord is connected to the ADSL Modem (grey DSL socket). The other end of this telephone cord should be connected to the DSL socket of a microfilter (ADSL Filter). The Line socket of the microfilter should be connected to your phone line wall socket. Step 3. Check your telephone cord. Check that the telephone cord is not tangled, does not have kinks or knots on it. Try using a shorter telephone cord, not more than 3m long. Try a different telephone cord altogether.

73 Step 4. Avoid interferences from other telephone devices. Check that microfilters (ADSL filters) are connected to every telephone device at the premises (except the ADSL modem). Non-ADSL devices would need to be connected to the Phone socket of the filter. And telephone line connected to the Line socket. Step 5. Isolation Tests Try connecting your modem directly to the telephone line, without a microfilter. You may also try temporary disconnecting other devices from any other telephone wall socket at the premises. This includes Fax Machines, Answering Machines, Foxtel Digital Boxes (some use the telephone line), Back-to-Base Alarm Systems (Monitored Alarms), Cordless Phone Base Stations. Leave the modem in isolation for approximately 15 minutes, watching the ADSL light on the modem. If the DSL light doesnt turn ON solid after 15 minutes, please contact your Internet Service Provider for further MLT (Multi-Link Trunking) tests. If the DSL Light does turn on, connect each of the telephone devices back onto the phone line one-by- one to see which device is causing the DSL light to either turn OFF, or start FLASHING. If your modem is still not detecting the ADSL signal on your telephone line please contact your Internet Service Provider and verify that the service has been enabled.

74 I Forgot My Wireless Security Password Step 1. Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: Step 2. When prompted type in the Username and Password and then click on the Log In button. If you have not changed the password for the modem administration, the factory settings are: Username: admin Password: admin

75 Step 3. After logging in you will be presented with the modems configuration pages. Please click on Setup tab, select Wireless Setup and then click on the [Manual Wireless Connection Setup] button.

76 Step 4. Scroll down to the bottom of the page. In the [Pre-Shared Key] field you will see the password you set for your Wi-Fi network. (All devices connecting to your Wi-Fi for the first time would have to enter this password)

77 What can I do if I am having problems staying connected to my Wi-Fi Try these basic troubleshooting steps: Load the latest available firmware into your router. Then perform a factory reset and re-configure the router. Refresh wireless profile on your computers and other devices (delete old profile and reconnect to your network). Change your access point or wireless router to a different Wi-Fi channel. If your access point or wireless router is a dual band device, it supports both 2.4GHz and 5 GHz frequencies. Try setting your 5GHz Wi-Fi with a different name and make sure your devices connect to this particular network. Change the location of your wireless products. Subtle changes (1 - 2 meters) can make a big difference. Do not put the access point or wireless router in a cabinet or enclosure. 2.4GHz cordless phones, X-10, and Bluetooth devices will interfere with your wireless network. Change the location of the base for your phone, or switch to a cordless phone which does not operate on 2.4GHz or 5GHz frequency. A wireless signal will degrade (or die completely) when going through brick (wall), metal (file cabinet), steel, lead, mirrors, water (fish tank), large appliances, glass, etc. Newer Wi-Fi technology (802.11n, ac – Wireless N, Wireless AC) may improve reception and connection stability. If your devices support it – make sure it is enabled. If your wireless connection is only dropping during large file transfers or when a large number of wireless clients are connecting, change the preamble on all wireless devices to short.

78 Wi-Fi connection lets you access your network from anywhere you want. However, keep in mind, that range is limited by the number of walls, ceilings, or other objects that the wireless signals must pass through. Typical ranges vary depending on the types of materials and background RF noise in your home or business. The key to maximizing range is to follow these basic principles: Keep the number of walls and ceilings to a minimum - Each wall or ceiling can rob your Wi-Fi of m of range. Position your Wi-Fi Access Points, Wireless Routers, and computers so that the number of walls or ceilings is minimized. The wireless signal will degrade (or die completely) when going through brick (fireplace), metal (file cabinet), steel, lead, mirrors, water (fish tank), large appliances, glass, etc. Be aware of the direct line between Wi-Fi Access Points, Wireless Routers, and Computers - A wall that is 50cm thick, at a 45 degree angle, appears to be almost 1m thick. At a 2-degree angle it looks over 15m thick! Try to make sure that the Access Point and Adapters are positioned so that the signal will travel straight through a wall or ceiling for better reception. Newer Wi-Fi technology (802.11n, ac – WirelessN, WirelessAC) is capable of creating data links using RF signals reflected off objects. Using Wi-Fi devices utilizing these features may improve reception and connection stability.

79 Dual Band devices can broadcast Wi-Fi signal on both 2.4GHz and 5GHz frequencies. Providing your device also supports 5GHz you can try connecting on this frequency. For easy identification of the frequency please set your wireless Access Point or router with different names for each of the Wi-Fi networks. 2.4GHz band can be sometimes quite congested and interfered by other networks and devices. 5GHz band has more room for more networks and generally less congested. However being a higher frequency it is prone to more signal loss when passing through obstacles. Building Materials make a difference - A solid metal door or aluminum studs may have a negative effect on range. Try to position Access Points, Wireless Routers, and Computers so that the signal passes through drywall or open doorways and not other materials. Make sure that the antenna is positioned for best reception by using the software signal strength tools included with your product. Keep your product away (at least 1-2 meters) from electrical devices that generate RF noise, like microwaves, monitors, phone base stations, electric motors, UPS units, etc. If you are using 2.4GHz or 5GHz cordless phones, Bluetooth, cordless keyboard/mouse, RF audio/video transmitters/receivers or X-10 (wireless products such as ceiling fans, lights, and home security systems), your wireless connection will degrade dramatically or drop completely. Try changing the location of the access point. Possibly a neighbor has a 2.4 GHz device (phone, networking product, etc) that is interfering with your network. To improve the situation with wireless signal you can apply more powerful antennas on your wireless devices. Please note that having a powerful antenna on one end of wireless connection only may not make a difference - you need to have similar antennas on both ends of the wireless link.

80 Troubleshooting Steps for Accessing Web Configuration Page (http:// ) for DSL Products Below are the troubleshooting steps to follow if you are not able to access the configuration page of your modem via its default address If step 1 does not help, then try step 2 and so on until the problem is resolved. Step 1. Access the modems configuration page. Accessing your modems configuration pages does not require Internet connection as these pages are stored inside your modem. Your computer just needs to be connected to the modem. First try connecting your computer to the modem using a network cable. Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: This should open the login page for your modems configuration pages. Use the instructions provided with your product to login and complete the configuration.

81 Step 2. Check connectivity. Verify physical connectivity by checking for solid link light on the Ethernet (LAN) port of the modem. If you do not get a solid link light, try using a different cable or connect to a different LAN port on the device if possible. If the computer is turned off, the link light may not be on. Recycle the power on the modem. To do that, switch the power off. Wait 30 seconds. Switch the power on and wait for the lights to stabilize. Restart the computer. After your computer restarts check the link light on the modems Ethernet (LAN) port. Step 3. Check your Internet Browser settings. Make sure your Internet browser is not set to use a proxy server. In Internet Explorer you can check this by going to Tools > Internet Options > Connections > LAN Settings. Try accessing your modem with Automatically detect settings option disabled. Close all your browser windows and re-open it after changing the settings.

82 Step 4. Check Network Adapter settings (For Windows Only). If you are using Windows XP, Vista, 7 or 8 - Please go to Control Panel >Network and Internet > Network Connections... Make sure that your Local Area Connection is enabled and not bridged with any other connection. If you see any icon there which is called Bridge - delete it. If you see your Local Area Connection marked as Bridged - right-click and select Remove from Bridge.

83 Step 5. Set your computer with static IP address. Windows XP: Control Panel > Network Connections > Local Area Connection > Properties > Internet protocol TCP/IP > Properties... Windows Vista: Control Panel > Network and Internet > [Network and Sharing Centre] > View Network Status and Tasks > View Status > Properties > Internet Protocol v4 > Properties... Windows 7 and 8: Control Panel > Network and Internet > [Network and Sharing Centre] > Click on [Change adapter settings] on the left hand side menu. Right click on [Local Area Connection] > [Properties] > [Internet Protocol Version 4] > [Properties] Select the "Use the following IP address" option: IP address: Subnet mask: Default Gateway: (your modem's address) DNS: and (or whichever your provider is using). Click on OK.

84 Step 6. Factory reset the modem. While the modem is powered on - press and hold the reset button for 10 sec. Release the button and wait until the modem boots up (1 min). Please NOTE: the factory reset will change all the modems settings back to factory defaults, which means all the changes you applied to the modem will be reverted (including passwords). Please have your Internet Providers login details (your Username and Password) with you, which you will need to re-enter into the modems Internet Settings field. Step 7. Configure your Internet settings. Go to Start > Settings > Control Panel. Double click the Internet Options Icon. From the Security tab, click the button to restore the settings to their defaults. Click to the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Nothing should be checked. Click OK. Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK out to the desktop and close any open windows. Step 8. Disable any Internet security software running on the computer. Software firewalls like Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, etc. may block access to the configuration pages of your modem. Check the help files included with your firewall software for more information on disabling or configuring it.

85 Below is an example screenshot of firewall software configuration options.

86 Step 9. Try to access the router using a different Internet Browser. Open an alternative Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: Try these options in the address bar of your Internet Browser: Step 10: Try accessing the modem using a different computer.


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