5 How Hotel Management Operations are Structured An OverviewHOSPITALITYACCOUNTING & MIS REPORTSSTORES/PURCHASES
6 Hotel Management- Hospitality -An Overview FRONT OFFICEBAR / RESTAURANTBANQUET/ CONFERENCE HALL
7 Process Flow- Front Office- Room Enquiry and Reservation
8 Process Flow- Front Office- Room Check-In and Check-Out
9 Primary Requirement- Front Office-Hence Opportunities Category/ModuleMajor RequirementExplanationFront OfficeRoom Enquiry and Reservation ManagementRooms enquiry and reservation are the major requirements for this industry. Handling the guest’ room enquiries via , website, walk-ins and through agents are very crucial. At any point of time, the reception should have the complete information of empty rooms and occupied rooms.Bill settlement (Invoice)While preparing the bill, reception needs to consider the different services availed by the guests. All these services need to add to the bill. The final bill should also contain the luxury tax and service tax information.C-FormThe lodges, will have to submit the ‘foreigners’ information to the respective police station. The guests’ details has to be submitted in a prescribed form called C-Form. The C-Form contains the country, passport and visa details etc., of the guests.
10 Tally.ERP 9 Fitment- Front Office SL NORequirementTally.ERP 9Customisation/ Integration1Room setup and labeling of rooms (Ac, Non-Ac, Deluxe etc.)Yes2Setup service tax3Setup the Luxury tax4Check room availability5Advance room booking6Capture the guests purpose of visit7Guests-ledger formation for room booking8Origin information of guests- Country, Nationality, Passport No, Foreigners details etc. )9Reservation remarks10Special discount setup for corporates11Book rooms with approximate check-in and check-out date12Manage user restriction13Different modes of payments -Debit/Credit card, Gift voucher, Cash etc.14Setup the room tariffContd..
11 Tally.ERP 9 Fitment- Front Office SL NORequirementTally.ERP 9Customisation/ Integration15Guests- room check in time and dateYes16Guests- advance collection and issue receipt17Guests- registration card19Guests- room allotment20Generate room bill21Room service bill22Laundry service bill23Check-In report24Print Check -Out bill (Invoice)25Calculate luxury tax26Calculate service tax27Setup for discount masters28C-Form29Additional bed requirement30Commission charges for agentsContd..
15 Primary Requirement- Bar / Restaurant- Hence Opportunities Category/ModuleMajor RequirementExplanationBar/ RestaurantKitchen Order Ticket (KOT)Preparation of KOT is very important for Bar / Restaurant. Each orderfrom guest will be treated as single KOT. All the KOT will be send for finalbilling. Therefore handling of KOT is one of the major requirement.BillingKOT needs to be converted into final bill along with the waiter’s details anddeliver to the guest. The guests will have the flexibility to make thepayment immediately or he can add the bill to his room bill.Multiple payment ModesGuests can make the payment in multiple modes. The restaurant should have theflexibility to handle the same . The payment modes could be cash /debit/creditcards etc.Waiter wise KOT detailsEach KOT should contain the waiter name and table details.
16 Tally.ERP 9 Fitment- Bar / Restaurant SL NORequirementTally.ERP 9Customisation/ Integration1Setup table mastersYes2Setup item masters3Setup complementary item masters4Manage item pricing5Manage KOTs6Generate automatic KOT number7Print KOT8Generate bill9Calculate service tax10Calculate VAT11Enable user-wise billing12Restaurant register13Empty table list14Cash receipts15Multiple modes of payments (Cash/Cards/Coupon)Contd..
17 Tally.ERP 9 Fitment- Bar / Restaurant SL NORequirementTally.ERP 9Customisation/ Integration16Cash summary (Cards/Cash)Yes17Pending KOT details18Table timing details19Tables reservation20Transfer bill to room21Calculate service tax and VAT22Table reservation23Manage weekend offers (price levels)
18 Hotel Management- Hospitality -An Overview FRONT OFFICEBAR / RESTAURANTBANQUET/ CONFERENCE HALL
19 Tally.ERP 9 Fitment- Banquet/Conference Hall SL NORequirementTally.ERP 9Customisation/ Integration1Hall reservationYes2Corporate price levels3Banquet hall bill generation4Banquet hall register5Bill settlement6Hall other expenses managementContd..
20 How Hotel Management Operations are Structured An OverviewHOSPITALITYACCOUNTING & MIS REPORTSSTORES/PURCHASES
22 Primary Requirement-Stores/Purchases- Hence Opportunities Category/ModuleMajor RequirementExplanationStores/ PurchasesPurchases of Inventory (department Wise)Inventory handling is another major requirement for hotels. Eachdepartment will have different requirement of items. Preparation ofpurchase order or indent, multiple supplier management, preparation ofGRN and purchase Invoice are very important.
23 Tally.ERP 9 Fitment- Stores/Purchases SL NORequirementTally.ERP 9Customisation/ Integration1Item master creationYes2Purchase order/Indent generation3Goods receipt note4Purchase returns5Re-order levels6Physical stock entry7Re-order level status report8Physical stock register9Inventory report10Purchase order book11Stock transfer report- Department-wise12Purchase order outstanding report13Negative stock report14Monthly sales analysis reportContd..
24 How Hotel Management Operations are Structured An OverviewHOSPITALITYSTORES/PURCHASESACCOUNTING & MIS REPORTS