Presentation on theme: "cDonald’s Industry Analysis"— Presentation transcript:
1cDonald’s Industry Analysis Group 3Chase Mueller Ashley HoptayOlivia Erwin Tanner GilreathPaige Stone Brandon LaviageAnna Rendon
2SIC Codes The fast food industry is categorized under: SIC 5812, Eating Placesestablishments primarily engaged in the retail sale of prepared food and drinks for on-premise or immediate consumption as well as caterers and industrial and institutional food service establishments.Consists of seven different categories: dinner theaters, full-service restaurants, limited-service restaurants, cafeterias, snacks and nonalcoholic beverage bars, food service contractors, and caterers.
3NAICS CodesWith the replacement of the SIC Codes, the fast food industry is categorized under:NAICS , Limited-Service Restaurantsestablishments primarily engaged in (1) providing food services where patrons generally order or select items and pay before eating or (2) selling a specialty snack or nonalcoholic beverage for consumption on or near the premises.Orders may be consumed on premises, carried out, or delivered to the customers’ location such as pizza delivery.
4History of Fast Food Industry 1921 – White Castle is viewed as the beginning of fast foodChanged the public’s perception; gave hamburgers a better reputation of quality and gave the image of cleanliness through its use of “white”Rise of cars also gave rise to the industryMany restaurants utilized short-hand cooks, drive-ins, and carhops to capitalize on the new craze that the American people had with staying in the car and eating.
5History of Fast Food Industry 1948 – Dick and Mac McDonald reopen their restaurant, McDonald’s Famous Hamburgers, after implementing the “Speedee Service System”, which is synonymous with the assembly line. Simplified operations.The McDonald brothers also switched from dishes and glassware to paper and plastic to increase efficiency.
6History of Fast Food Industry Ray Kroc capitalized on the blue ocean that the McDonald’s brothers created1955 – Ray Kroc opened the first restaurant in the McDonald’s CorporationAs other fast food restaurants opened in the mid-1950s to the late-1960s, they imitated and implemented the “Speedee Service System”.
7The Four Major PlayersMcDonald’s is the leading global quick service restaurant retailer as well as one of the world’s most well-known and valuable brands.31,377 restaurants in 118 countriesFranchisees operate 20,505 restaurantsYUM! Brands Incorporated consists of KFC, Pizza Hut, Taco Bell, Long John Silvers, and A&W All-American Food Restaurants.35,000 restaurants in 100 countries and territories80% owned by independent franchise operators.
8The Four Major Players Burger King Holdings, Incorporated Operates 11,565 restaurants in the United States, Canada, Europe, the Middle East, Africa, the Asia Pacific, and Latin America.10,205 are owned by franchisees.Wendy’s/Arby’s GroupOperates about 10,000 restaurants in the United States and 21 countries.6,645 of them are Wendy’s, and 5,231 of all Wendy’s fast food restaurants are franchised.
9The Four Major Players Hedgehog Concept The fast food industry utilizes the hedgehog concept of doing one thing really well: to serve the most customers as possible in a given time period.The four companies focus on speed, quality, and convenience, and they keep these factors at the forefront of their operations in every location.
10The Four Major Players Hedgehog Concept One of the key success factors of the fast food industry is uniformity, which has allowed the companies to go global and exceed at their endeavors.Offering the same service at every location gives customers reassurance in the brandRay Kroc was quoted as saying, “the organization cannot trust the individual; the individual must trust the organization.”
11Chief Business and Economic Characteristics Fast food restaurants represent one of the largest segments of the food industry.In the United States alone, over 200,000 fast food restaurants are operated bringing in $120 billion a year.Also known as quick service restaurants.
12Chief Business and Economic Characteristics Industry is made up of international, national, regional and local chainsChains can be corporate owned or franchised
13Chief Business and Economic Characteristics Franchising:The fast food industry can contribute much of its growth and success to franchisingWhy franchise?Franchisees are given the ability to leverage a well-known brand name and benefit from the purchasing efficiencies and operational expertise of the franchiser.Franchisers still hold the right to control operational guidelines and quality adherence, and they also hold most of the rights over menu offerings, hours of operation, pricing, and store design. Gives the company the ability to grow.
14Chief Business and Economic Characteristics Franchising and McDonald’s:Kroc realized the company could be franchised differently than others, which would help them grow and attain profits.McDonald’s invested in real estate and rented the property to its franchisees, which enabled the returns to be much higher.Largest owner of retail property in the worldMakes most of its profits from rent it receives from its franchisees
15Chief Business and Economic Characteristics ConvenienceVolume-driven business so customer convenience is keyLocated in high traffic areasTransaction speed is vital to ensure more customers are served in a given amount of timeLimited menus speed the food preparation process and help with quality control by reducing the amount of worker error
16Chief Business and Economic Characteristics TechnologyUsed to maximize efficiency and effectivenessDouble drive-thru windows – speed transaction timeInventory management/automated replenishment – important since dealing with perishable items; saves time dealing with suppliers, new equipment, and computerizationNew equipment - ovens that combine convection heat, air impingement, and microwave energy to help cook the food fasterComputerization – Point-of-Sale (POS) Systems and Express pay; reduce ordering errors and cut down transaction time
17Chief Business and Economic Characteristics Technology and McDonald’sMcDonald’s has been at the forefront of fast food technology since the company openedImplemented E-ZPass, FasTrak, and FreedomPay on top of Express PayMcDonald’s Philippines Help Desk ServiceEchelon’s LonWorks Technology
18Chief Business and Economic Characteristics Role of GovernmentThe government does not control profits or contracts of the industry, but local, state, and federal governments have adopted laws and regulations that involve various aspects of the restaurant business, such as:Legal and regulatory environment of the industry worldwide exposes the companies to complex compliance, litigation, and other risks that affect operations and increase the cost of doing businessDeveloping markets also bring risks associated with new and untested laws and judicial systemsAdvertisingEnvironmentFranchisingZoningHealthEmploymentSafety
19Chief Business and Economic Characteristics Role of Government: Intellectual PropertyEach company owns or is licensed to use trademarks, service marks, patents, copyrights, trade secrets, and other proprietary information that is important to the company’s business.Depending on the jurisdiction, trademarks and service marks are generally valid as long as they are being used or are registered.However, patents, copyrights, and licenses only last for various durations.
20Chief Business and Economic Characteristics Role of Government and McDonald’sThe “McDonald’s” trademark and the “Golden Arches” logo are imperative to the company’s business and brand equity.The “Golden Arches” are now more widely recognized than the Christian crossTo protect its investments in foreign operations, McDonald’s uses forward foreign exchange contracts, foreign currency exchange agreements, and foreign currency denominated debt
21Chief Business and Economic Characteristics Problems and IssuesThe fast food industry has taken a lot of heat for:Advertising to children – it sparks obesity at a young ageHealth concerns – taking the blame for people’s diet issues and weight related diseasesEnvironment – no federal laws or regulations; must follow local laws; largest consumer of electricity in the American retail sector; accounts for 20% of U.S. litterEmployment concerns – largest private sector employer; do not offer workers valuable life experience, the opportunity to move up, safe working conditions, or satisfactory wages and benefits
22Chief Business and Economic Characteristics Mass Production and Control of SuppliersMass production is utilized to retain consistency and uniformity in productsFood is mass produced in a factorySince this process involves sending a large amount of food through a factory in a short amount of time, bacteria, viruses, and parasites can contaminate a significant portion of the food very easily and quickly
23Chief Business and Economic Characteristics Mass Production and Control of SuppliersA handful of corporations have an unprecedented degree of power over the nation’s food supply.The vast purchasing power and demand for a uniform product have encouraged fundamental changes in how cattle are raised, slaughtered, and processed, which has made the meatpacking industry very dangerous for both its employees and consumers of the product.Can induce deadly pathogens such as E. coli.
24Chief Business and Economic Characteristics Mass Production, Control of Suppliers and McDonald’sSafety control through Echelon’s LonWorks TechnologyTaken stands against the meatpacking industry by only purchasing the meat that followed FDA rules
25Chief Business and Economic Characteristics Competitive EnvironmentAll companies compete on the basis of quality of food and quick service; therefore, differentiation is keyService, experience and brand nameHigh levels of competition have caused bloody red oceans in this industryDollar menus and value mealsChains own about 88% of the market share causing independents to go out of business much faster than the national failure rate; rising threat of fast casual restaurants is currently low
26Chief Business and Economic Characteristics Economic Factors: State of the economyThe spending slowdown and high food and energy prices have caused a slowdown in growth in the fast food industryIn 2008, 55% of restaurant operators reported a same-store sales declineFood and beverage inputs account for 33 cents for every dollar of sales. With already low operating margins, a slight increase in these costs can have an outsized effect on profitability.The bloody red oceans caused by price wars makes it difficult to pass the rising costs to customers
27Chief Business and Economic Characteristics Economic Factors: State of the economyExplosive growth in foreign markets offset slowing growth in the United StatesPrices are being cut in China, which is McDonald’s and YUM! Brands largest market for growthHowever, the limited-service eating places are in better shape than the full-service eating places.With the economic downturn, more people are cutting back on how much they spend when eating out, and therefore, are turning to fast food restaurants.
28Chief Business and Economic Characteristics Economic Factors: Market GrowthGaining new customers as consumers are looking for the convenience of eating out and quality meals at lower pricesDue to China’s size and growth rate, it still remains an attractive marketVast room for international growth as well as exploring strategy canvases enables the industry to grow and remain attractiveMcDonald’s utilizes research and development to cater to international tastes and attain customers
29Chief Business and Economic Characteristics Strategy Canvases and McDonald’sMcCafes – increase customer base and redefine McDonald’s imageRevamping stores in the United Kingdom to appeal to businessmen/women and increase the experience of all customersConstantly searching for ways to redefine its market boundaries or to create blue oceans and attain a larger market share as well as provide its customers with more convenience and a better experience.
30Social Factors Health Food Corporate Social Responsibility New menu itemsListing nutritional factsCorporate Social ResponsibilityRonald McDonald HouseDave Thomas Foundation
31Social Factors Diversity “Going Green” Workers Pride 360˚ Packaging Buildings
395 Forces Model Differentiation Switching Costs Hard to separate each other because they offer similar productsSo they compete on priceMcDonald’s able to dominate the market because of the size of the companySwitching CostsHard to do, why?Real Estate, franchisees, and many employees
405 Forces Model Economies of Scale Economies of Scope Efficiency R&D, New TechnologyEconomies of ScopeLearning from past experiencesExample: Dollar Menu
415 Forces ModelThreat of New EntrantsEconomies of Scale
425 Force Model First Mover Advantage Legal Barriers Get in while its early, and grasp suppliers and consumersLegal BarriersPatents, trademarks, contracts, licenses, and government regulations to limit new companies
435 Forces Model Threat of Substitute Products Relative Price and PerformanceEveryone produces the same products, need to compete on price and convenienceBuyers Willingness to SwitchBrand performance, and high quality relationships with customers
445 Forces Model Bargaining Power of Buyers Price Sensitivity Differentiation of products, and cost of switching to another firm, easy in the fast food industryRelative Bargaining PowerReal vs. Nominal buying powerCustomer Loyalty
455 Forces Model Bargaining Power of Suppliers Price Sensitivity Leverage over small suppliersLarge Industry, companies name prices and quantitiesSupplier relations and price breaksStrategic Alliances
46Competitive Moves McDonalds is the industry leader and has been known as the industry trend setter, yet it has not always been at the forefront on capitalizing new niche marketsThey were the first to create and master the “speedee service system “ also known as the assembly lineThey were also made the first strategic move of purchasing their own land to rent to franchiseesThey were also the first to advertise with an character , which strengthened their brand equity
47Competitive Moves YUM! Brands Taco Bell The first fast food chain to offer free drink refills for its customersAlso created a 3 tier pricing strategy, offering products at 79¢, 89¢, 99¢Also the first its menu completely trans-fat free
48Competitive Moves Burger King KFC Was the first company to franchisee its businessesMade the strategic move of offering home cooked style meals, which included coleslaw, macaroni and cheese, baked beans, and riceBurger KingWas the first to emphasize customized order with its “Have It Your Way “ campaign
49Competitive Moves Wendy’s First to implement value menu, also referred to as the dollar menuFirst to create a super bar which was their concept of an all you can eat buffetFirst to introduce salads and grilled chicken sandwiches
50Next Competitive Moves McDonalds is seen as being the company who will make the next strategic moves because of their need to be at the forefront of the market and remain the leader in the industry.Implementation of the McCafes to draw customers from coffee shopsFirst to respond to economic downturn by lowering prices
51Competitive SuccessCustomers seek products that are readily available and quickly deliveredMajor fast food players look across the industry to understand the driving forces behind the market’s competitive success, so companies can capitalize on these concepts
52Industry’s Consistency Approach One of the biggest key success factors for the fast food industry is their ability to offer consistent products and services at every locationFranchises and chain stores must reliably offer the same product or service at numerous locations to build customer loyaltyYUM! Brands, Wendy’s, and Burger King all take the same approach which has made them leading competitors with McDonald’s
53IconsAnother driving force of the fast food industry has been its ability to capture both young and old audiencesEach leading competitor has easily recognizable icons that appeal to its target audience, which in turn differentiates them from its competitorThese icons are easily recognizable and add to the experience when eating and also create a positive attitude
54ConvenienceConsumers look to quick services restaurants to provide them with a quality meal that will fit into the pace of their fast moving lifestylesThe large number of locations within close proximity to each other is ensure customer convenience at every turnMany fast food chains can be spotted at shopping centers, airports, gas stations
55Franchising the Industry Franchising has played a key role in the success and growth of the fast food industry
56Inside Out Approach: Focusing on Quality McDonalds has taken an “inside out” approach to drive sales, by improving its inside approaches of store operations, product offerings, and customer experiences
57McDonald’s Skillful Marketing: 5P’s PeopleIn order to ensure a friendlier and more customer focused support staff the emphasize hospitality training known as the People Approach - Respect, Commitment Enhancement, & Talent ManagementProductsIncorporates uniform quality products and implemented the McDonald’s Holistic Approach- High Quality Choices, Consumer Friendly Nutrition Information, & Communicate ResponsiblyPlaceEach location is strategically analyzed based on demographics, population, major roadways, and traffic that passes through the site to find the best location
58McDonald’s Skillful Marketing: 5P’s PriceAllows customers to enjoy a quality meal without a hefty priceCreated the Value Menu (Dollar Menu) to get great food at bargain pricesAlthough McDonald’s is taking dollar menu items as a “loss leader” adding to the menu such as large fries and a drink has allowed the restaurant to be profitablePromotionPromotional character and symbolsSubliminal MarketingCo-operative MarketingTraditional Advertising
59ConclusionAfter analyzing the fast food industry’s history, growth, and current success factors, one can conclude that it is safe to stay in this particular industry.The fast food industry has seen substantial growth since its creation through the proliferation of its chains through franchises. By franchising the industry, chains have been able to rapidly expand and quickly capture a large percentage of the market share at a cheaper cost to them.The major players in the fast food industry offer consistency and convenience, which are two characteristics of commodities that people search for because these needs have been instilled in people since they were born.
60ConclusionSome may argue that the industry is coming to a halt due to the market saturation in the United States, but there is a lot of room for growth nationally and internationally.The industry also does not need to worry about new threats entering the market at this time because of the state of the economy.McDonald’s understands the importance of brand awareness and recognition, so it consistently spends the most on advertising, which has solidified its position as one of the most well known brands in the world.
61ConclusionMcDonald’s stands at the forefront of the fast food industry. Another driving force that keeps the company locked in its position is the large amount of capital that McDonald’s owns as well as its influence with other industries.McDonald’s is the largest private real estate owner, and the company employs about 1.6 million people worldwide, plus it is a large purchaser of beef, poultry, pork, cheese, beverages, and paper and packaging material.Therefore, the company is extremely vital to the industry as well as the economy as a whole because its presence impacts jobs and the success of other industries. This also reinforces the company’s and the industry’s market strength and attractiveness.