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Business Management Services and Technology Solutions for Real Estate Technology and Business Management Services for Commercial Real Estate.

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Presentation on theme: "Business Management Services and Technology Solutions for Real Estate Technology and Business Management Services for Commercial Real Estate."— Presentation transcript:

1 Business Management Services and Technology Solutions for Real Estate Technology and Business Management Services for Commercial Real Estate

2 Challenges Do not have the staff for special project that MUST get done on time or low priority special projects never get done. Lack of resources to provide technical advice or solutions for data migration, systems integration, new technologies and applications. No available personnel to define, deliver and take ownership of special projects. Companys growth is outpacing its current staffing. Need technical and business analyst assistance to help define, develop and check the reports for accuracy. Need to improve efficiency or reduce costs to remain competitive.

3 RETransform Solutions RET Technology Development & Support Services RET Business Management Services

4 You have done a very nice job of fixing the report and I sincerely appreciate your work! - Nadine Alexander, Gramercy Capital Group (previously AFRT) You have done a very nice job of fixing the report and I sincerely appreciate your work! - Nadine Alexander, Gramercy Capital Group (previously AFRT) "I wanted to take a quick minute to tell you how great our roll-out went this week, and how part of that success was a direct result of the RETransform teams effort on this project. I always received timely responses and the team who were very mindful of our deadlines and always delivered when they said they would. Everyone at Granite was very excited and impressed by the end product that we created. Please pass my thanks along to everyone and I look forward to our future projects!" - Craig Scullin, Granite Properties "I wanted to take a quick minute to tell you how great our roll-out went this week, and how part of that success was a direct result of the RETransform teams effort on this project. I always received timely responses and the team who were very mindful of our deadlines and always delivered when they said they would. Everyone at Granite was very excited and impressed by the end product that we created. Please pass my thanks along to everyone and I look forward to our future projects!" - Craig Scullin, Granite Properties "The price was the initial factor that made us realize the opportunity but now I can add that the work (RETransform performs) far exceeds what we were receiving from companies located here… they treat the project with respect." - Nancy H. Phillips, Vornado Realty Trust Customer Testimonials

5 Customers who put their faith in RETransform -

6 RETransform Company – Fast Facts Established in 1998 Offices in –Dallas, TX (Global Headquarters) –Mumbai, India 250+ Employees –average employee has 5+ years experience –continuous training Over 250 customers across the globe More than 300 successful Project Implementations ISO 9001: 2008 certified Technical certifications with Oracle, Microsoft, Intel, Adobe and Java Real Estate Associations – Realcomm, Corenet, ICSC, NRTA, MECSC

7 Real Estate Services Our Market Focus: Corporate Real Estate Property Owner / Operators Development & Construction Capital Providers Property Services Brokerage Property Acquisition & Disposal Property Portfolio Commercial Management Technical Management Controlling & Reporting BuyBuildLeaseSell Architecture Fixtures & Fittings UsagePartnersTitle Lease Abstraction Lease Administration Percentage Rent CAM Review & Reconciliation Accounting Third Party Management Building OperationsMaintenance & Repair Modernization & Refurbishment PlanPost & SettleAnalyzeReportingCorrespondence IT & Tech. Support

8 Application Enhancement Services Application Extension and Integration Services Support and Maintenance Service Implementation Services – ERP, CRM, Property Management, Accounting Migration and Upgrade Services Performance Fine-Tuning Services Productivity Improvement and Process Optimization Services Custom Development –Web Development (Web Site and Mobi Site) –MS SharePoint 2003/2007 –Report Writing (Yardi, MRI, JD Edwards, Onesite, PEAK, REMANAGE, Sage) –Application Development- Mobile Applications for IPhone (IOS), Android and Windows Technology Services

9 Experience / Accomplishments Project Work Web Design –Vornado –REALWorkspaces Development –Granite –Vornado Custom Reports –Yardi Berik Mgmt Wells Street –MRI Normandy DLC Mgmt

10 Project Work Tickler Systems –Vornado –Majestic Realty Co. Mobile Websites and Mobile Applications –Vornado Interactive maps / Stacking plans –Vornado 3rd Party product development –Ascendix - Continue to build high quality customized Microsoft Dynamics CRM solutions for Ascendix at drastically reduced costs –REALworkspaces - Continue to build high quality secure document sharing systems for REALworkspaces at dramatically reduced costs Experience / Accomplishments

11 Technological Competencies Languages - C, C++, VC++, VC++.Net, C#.Net, Delphi, Delphi.Net, Core Java, Java Servlets, J2EE, Java Bean, EJB, PowerBuilder, VB, VB.Net Platforms - Microsoft Windows, Mac, Linux, Google Crome, Unix, Solaris Framework - Microsoft.NET, Struts, Kentico CMS, Rails, Tapestry, Springs, Windows workflow foundation (WWF), Windows Communication foundation (WCF), SharePoint, COM, Hibernate, N-Hibernate, ORM, MFC, Microsoft Entity Framework ERP - PeopleSoft, JD Edwards. CRM - MS Dynamics CRM, SugarCRM, Seibel, SalesForce, SageCRM Web Technologies – ASP, ASP.Net, Silverlight, PHP, Action Script, CGI, Java Script, XML, VB Script Business Intelligence - Business Objects, Cognos, SQL Server (2005 or above), OBIEE Webserver/Application Server - MS IIS, Apache, Tomcat, BEA Weblogic, IBM Websphere, SharePoint, Wowza Media Server Reporting Tools - Crystal Reports, SSRS Databases - MS SQL, Oracle, MySQL, SyBase, Fox Pro, MS Access, PostgreSQL e-Commerce - Integration of online payment gateways, Microsoft Commerce Server Wireless - WML, J2ME / MIDP, WinCe, Symbian, Embeded VB, Codewarior, iPhone, Android, Microsoft Windows Can easily ramp up to provide other technologies

12 Features: –24 x 7 x 365 support –Web-based Ticketing / Issue Tracking System –Real Estate business and technical knowledge –Daily / Weekly status reports –Regular client review meetings Support Service Levels TIER I First-line support/Level 1 Support/Front-end support Basic level technical support and handle straightforward and simple problems Basic to general understanding of the product or service Handles 70%-80% of the user problems TIER II Administrative level support/Level 2 support Assist Tier I personnel, solve basic technical problems,and for investigating elevated issues Advanced technical troubleshooting and analysis TIER III Back-end support/Level 3 support/High-end support Assist Tier I and Tier II personnel Expert level troubleshooting and analysis R&D of solutions to new or unknown issues

13 Business Management Services Accounting and Finance –AR Processing –AP Processing Lease Abstraction –Standard Operation Procedure –Six Sigma Review –Project Mgmt Synopsis Lease Administration CAM Reconciliation Setup Process 1. We study your operation and prepare a business case to quantify financial benefits and strategic value. 2. We identify activities that can be co-sourced, prioritize them, define quality standards that must be met and prepare a transition plan. 3. We assemble a core team, train them and transition the activities. 4. Our project managers will monitor on-going performance to ensure that service levels exceed out guarantees.

14 Transaction Entry –Receive inputs from transactions –Record & feed data into System Accounting – Maintain General Ledgers on an ongoing basis Reconciliation –Reconcile Banks –Reconcile Vendors Accounts –Reconcile Customer Accounts –Accounting to Inventory reconciliations Accounting Reports –Generate recurring Accounting reports & Analysis –Profit & Loss report –Balance sheet Information storage, retrieval & backup –Storage of data on hosted web servers –Secure Access to your data –Regular backup of data A/R Management –Generate Invoice –Distribute Invoices via fax/ –Collect checks & update A/R –Aging A/R reports –Payment Follow-up A/P Management –Record vendor bills –A/P aging –Process checks for vendor bills Extremely pleased with the results during the test / pilot period, we were convinced that our business processes were in safe hands, so we contracted them for a longer term period to take over our Lease Administration and Accounting functions.. CEO, Real Estate Company Extremely pleased with the results during the test / pilot period, we were convinced that our business processes were in safe hands, so we contracted them for a longer term period to take over our Lease Administration and Accounting functions.. CEO, Real Estate Company Accounting Services

15 Lease Abstraction: –Document abstraction and data entry Lease Monitoring: –Critical Date Tracking & Options management –Reporting – Monthly, Weekly or ad hoc Lease Validation: –Lease Verification with Rent Roll –Invoice reviews and reconciliation –Security deposit and Tenant improvement management Lease Document Management: –Electronic Storage/Archiving/Removal –Search-ability –Sharing / Collaboration / Distribution We used RETransform for a large re-abstracting project, and have been impressed with the quality of their work. The abstracts are consistent with the specifications we supplied. Importantly, they have consistently kept us apprised of their progress, and worked to resolve any issues promptly. In a job of this size, communications are key, and they have handled this well. The company is extremely tech-savvy, and has effectively used technology to manage the logistics. They are professional and courteous, and we look forward to a continuing relationship. - VP Lease Administration, Fortune 1000 Real Estate Company We used RETransform for a large re-abstracting project, and have been impressed with the quality of their work. The abstracts are consistent with the specifications we supplied. Importantly, they have consistently kept us apprised of their progress, and worked to resolve any issues promptly. In a job of this size, communications are key, and they have handled this well. The company is extremely tech-savvy, and has effectively used technology to manage the logistics. They are professional and courteous, and we look forward to a continuing relationship. - VP Lease Administration, Fortune 1000 Real Estate Company We have consistently attained 99.99% accuracy in numerous Lease Administration projects, and also have an effective record of quality assurance and critical date management. Lease Administration

16 Methodology: –Lease review & Analysis –Recoveries Analysis and Diagnosis –Recoveries Audits Process: –Abstract pertinent financial and legal information from all the lease documents within the lease portfolio. –Perform annual CAM billing review, request back- up where billing may be erroneous. –Review back-up and correlate this to the Lease Agreement to ensure accurate billing. Advantage: –Ensure accurate payment of CAM / Recovery bills by leveraging on technology to speed up billings and collections –Improve rent / recovery payment accuracy –Improve operational efficiency –Reduce / eliminate erroneous recoverable payments –Generate payment forecasts and cross-check budgeted to actual for variances. Im very pleased with the work that your team has performed. There were some OpEx reconciliation items that your team found which the client was unaware and will save them some money that is a definite win for us! Thank you for your assistance with this project. Manager, Lease Administration, Global Commercial Real Estate Services and Investment Company Im very pleased with the work that your team has performed. There were some OpEx reconciliation items that your team found which the client was unaware and will save them some money that is a definite win for us! Thank you for your assistance with this project. Manager, Lease Administration, Global Commercial Real Estate Services and Investment Company Lease Audit & CAM Reconciliation

17 Lease Abstraction New Project Setup Printing & Verify documents Preliminary QA / RETransform LA Checklist Abstraction 1 QA Clarification Required Failed Control Sheet Prepared Passed Final QA Failed Customer Acceptance Customer Feedback based Corrections Document Repository Passed Sign Off Data Entry Passed END Failed Abstraction 2 Automated Comparison SIX SIGMA PROCESS

18 Business Management Services ARGUS Valuation DCF (Previously ARGUS) INPUT Offer Memorandum Template OUTPUT Buy | Sell Reports Model Proforma ARGUS Developer (Previously CIRCLEDeveloper) INPUT Development Plan Data points Template OUTPUT Proforma | Dashboards Development Summary Data Modeling –ARGUS, Circle, Cougar & Custom Data aggregation and analysis Dual Data Entry 99.99% accurate Validation of input/output Report Writer (Excel) –Template/Checklist to Acquire Data Absence of Data Highlighted Assumption Highlighted Variance reports to check accuracy and explain discrepancies Sensitivity Analysis

19 Business Management Services Portfolio Valuation Assessment –5 yr/ 10 yr projections –Benchmark comparison Buy – Build – Sell –Financial Due Diligence –Sell Package Assessment –Intelligence and Due Diligence Virtual Site Viewing

20 RETransform Partner Advantages Unique business solutions providers with focus on the Real Estate industry Large pool of qualified resources not only technical but also real estate experienced Multiple time zones expand development hours and operations Solid Technology and Communication structure Lower costs (40 – 70%) Strategic alliances with leading software vendors ISO 9001:2008 certified Project Management certified Investments made in obtaining system and industry expertise

21 Questions? Q&A 6330 LBJ Freeway, Suite 230 Dallas, Texas 75240, USA Office:


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