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Firetide Sales Presentation. 2 Where Lava Meets the Sea Hot, unstoppable and leaves a permanent footprint.

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Presentation on theme: "Firetide Sales Presentation. 2 Where Lava Meets the Sea Hot, unstoppable and leaves a permanent footprint."— Presentation transcript:

1 Firetide Sales Presentation

2 2 Where Lava Meets the Sea Hot, unstoppable and leaves a permanent footprint

3 Firetide Sales Presentation 3 Corporate Structure Headquarters in Los Gatos, California (Silicon Valley) Advanced research and development in Bangalore, India Sales offices in Singapore, China, Spain, and Sweden Privately held with solid financial backing The leading provider of multi-service mesh networks that enable concurrent video, voice, and data applications for municipalities (public safety and public access) as well as industrial (oil and gas, transportation) networks Hundreds of multi-service mesh networks deployed globally Committed to building a loyal, indirect sales channel A leading contributor to the IEEE mesh standards committee The Company

4 Firetide Sales Presentation 4 Our Vision Reliable connectivity anywhere Reliable - We continually strive for quality, performance, and dependability Connectivity - Our core competencywe create products that allow people, devices, and systems to network seamlessly with each other Anywhere - This ultimately ties our vision together with the promise that networks will no longer be limited by barriers related to geography, physical environments, or economics

5 Firetide Sales Presentation 5 Major WW Market Forces Demand for High Bandwidth Services Fixed-Mobile Substitution Widespread WLAN US Muni Wi-Fi Video Mesh Networking Mesh Networking Networked Home Network Surveillance cameras: $600M 06 $4.2B 10 Mobile phone unit shipments are on a 1B/year run rate WW Households w/ home networks 67.6M 06 152.7M 10 Enterprise Access Devices APs, Bridges, Mesh $942M 06 $2.4B 10 WLAN, mobile phones: IDC Video: J.P. Freeman Co US Muni: Muni Wireless US Muni Wi-Fi Spending: $235M 06 $1.8B 09 Controller Dependent APs: $180M 06 $1.9B 10 Wi-Fi integration will exceed 20% by 2010

6 Firetide Sales Presentation 6 True multi-service wireless mesh networks HotPort Mesh networks securely handle concurrent video, voice, and data applications for municipal, public safety and enterprise markets Operates as a distributed switch, combining the services and scalability of Ethernet with the mobility of wireless Patented AutoMesh routing manages network traffic and load to optimize mesh- wide performance and capacity Self-forming and self-healing eases setup and installation, with sophisticated management tools for network tuning, monitoring and control Modular design provides a highly flexible solution that readily integrates with existing infrastructures for lowest total cost of ownership

7 Firetide Sales Presentation 7 HotFusion Channel Partner Program Channel Partner Levels Distributors Premier Partners Authorized Partners Comprehensive Channel Support Partner extranet Training Co-op and MDF funds Literature Sales Leads

8 Firetide Sales Presentation 8 (underground cabling) Printer Surveillance Camera Server Workstation Access Point Internet Gateway Switch Outdoor Access Point Internet Mesh Eliminates Costly Cable Installation Standard network cabling is costly and difficult to install Firetide wireless mesh nodes provide wireless connectivity to any location Mesh nodes automatically locate each other to form the wireless network

9 Firetide Sales Presentation 9 9 Ubiquitous Ethernet… Pure and Simple The Firetide mesh operates as a distributed virtual switch to users, but with full routing within the wireless mesh network.

10 10 Firetide Differentiators

11 Firetide Sales Presentation 11 Key Differentiators Software based Radio Management Control over Bonded and Linear Radio Modes Practical deployment features like link elimination, node recovery Integrated Management Interface Across Products HotView and HotView Pro Modular approach to access and backhaul HotPoint access points need not be co-located with HotPort mesh nodes Scalable mixed networks Backhaul HotPort nodes and Integrated HotPoint access points Standalone HotPoint access points with wired backhaul HotPort mesh nodes and third party access points Mobility HotView Controller Wi-Fi Client Mobility Across Multiple Layer 3 Domains Wireless Infrastructure (mesh) Mobility Across Layer 3 Domains End to end security across backhaul, access, management and control platforms

12 Firetide Sales Presentation 12 Multi Service Municipal Broadband Connectivity High performance for voice, video and data services Multi-purpose, multi-user network Simultaneous support for Public Access and Public Safety Networks Dynamic Channel Selection in Multi Radio Environment Rapid network deployment with low CAPEX and OPEX Multi Band Spectrum support on same infrastructure Seamless connectivity for any Ethernet device Seamless integration with wired infrastructures Hospital Ambulance Fire Station Police Station Police Car Portable Mesh Node and Camera Public Park Fire Engine Mesh Node, Access Point, and Camera Mesh Node, Access Point, and Camera Mesh Node, and Cameras

13 Firetide Sales Presentation 13 Superior Scalability London MeshBridge Connection HotView Pro Internet EthernetDirect Connection Singapore Scalable to 1000 nodes across multiple mesh networks MeshBridge TM Multiple mesh segments operate as a single mesh Span any geographic distance by connecting mesh networks via any IP or wide area network Increase capacity by using different radio spectrums and channels Scale existing networks with use of wire where available EthernetDirect TM Extend the mesh to the wired backbone and reduce mesh hop counts Network Gateway Interconnects (NGI) Incremental mesh growth in the number of nodes, available bandwidth and geographic coverage Multi-Channel / Radio Assignment Dual Radio Linear Mode Avoid Path Degradation Additional Flexibility with Multiple Radio Interfaces

14 Firetide Sales Presentation 14 Highest Performance and Capacity Superior wireless platforms for time sensitive video, voice, and data applications AutoMeshIndustrys most efficient and scalable mesh networking protocol Delivers up to 70 Mbps throughput on dual radio bonded mode Sustained 35 Mbps on dual radio linear mode multi hop mesh Delivers up to 35 Mbps throughput on single radio Lowest latency – 1.5 ms per hop – no dropped packets Flow-based routing and redundant available paths ensure fastest mesh throughput at all times under all conditions Outstanding performance management with congestion control, 802.1p QoS, load balancing, static routes, and cost-based bandwidth metrics

15 Firetide Sales Presentation 15 End-to-End Multi-Layer Security Firetide Mesh Routing Protocol AES WEP Encryption Packet Filtering Comprehensive mesh & access controls Radio Layer Encryption WEP & WPA2 encryption between nodes AES encryption from ingress to egress Payload Encapsulation All Layer 3 IP data is encapsulated and accessible only to Firetide mesh nodes Digital Certificates and MAC Filtering Manufacturing certificates on every node that authenticates with HotView VLANs Segment traffic with secure access control on same physical infrastructure HotPoint AP Security 802.11i, WPA2, 802.1x, MAC access control, VPN tunneling, firewall, NAT HotView Controller Secure tunnels for control and data flow across mesh infrastructure

16 Firetide Sales Presentation 16 The Firetide Product Portfolio HotPort 3000 Series Single radio backhaul Indoor and outdoor Low / High Power Separate 2.4, 5 GHz Separate 4.9 GHz public safety spectrum HotPort 6000 Series Single or dual radio backhaul Single SKU 2.4, 4.9, 5 GHz High power (400 mW) HotPoint 4600 Single radio Outdoor High power 2.4 GHz HotPoint 4500 Single radio Indoor High power 2.4 GHz HotView HotView Pro HotView Controller

17 17 HotPort 6000 Series Mesh HotPort 3000 Series Mesh

18 Firetide Sales Presentation 18 Multi Radio Mesh Nodes HotPort 6000 series are dual radio mesh nodes that allow multiple applications and services to share the same mesh infrastructure, dramatically reducing capital investment for municipal Wi-Fi, public safety, and industrial networks. The HotPort 6000 mesh has more than twice the throughput of the nearest competitor. It is also 40% more cost effective on a per node basis and provides modular access and backhaul, ensuring that you pay only for what you need.

19 Firetide Sales Presentation 19 Key Benefits Industrys fastest and most flexible multi-radio backhaul Bonded mode for 70 Mbps operation Linear mode for consistent 35 Mbps operation over unlimited hops Indoor and outdoor models (with single and dual-radio options) New enclosure design for integration with HotPoint access points Seamless mobility across multiple mesh networks Co-exist with existing HotPort 3000 mesh networks with MeshBridge

20 Firetide Sales Presentation 20 HotPort 6000 Series ModelSingle RadioDual Radio Indoor61016102 Outdoor62016202 Next Generation Indoor/Outdoor Backhaul Products Single / Dual Radio Backhaul Integrated Tri-band Spectrum Support 2.4, 4.9 & 5 GHz High Power Radio Complete Integration with Access and Control Products HotPort Software Release 4.0.1.x HotPoint 3.0.1.x HotView Controller 1.1.0.x

21 Firetide Sales Presentation 21 HotPort 6200 Outdoor Mesh Nodes Highlighted Features Worldwide Models (country code dependent power usage) 6201 - 2.4, 4.9 and 5 GHz, 400 mW, Single Radio 6202 – 2.4, 4.9 and 5 GHz, 400 mW, Dual Radio 4.9 GHz Public Safety (USA only): enable Through License DFS Capable Power Rating: 100-240 VAC 50/60 Hz, 15 VDC LEDs: Power, Radio 1 Mesh, Radio 2 Mesh, Status, Ethernet NEMA 4X weatherproof enclosure with detachable sun shield Three 10/100 weatherproof Ethernet ports. Port 2 and 3 PoE (IEEE 802.3af) Two 5 dBi omni-directional antennas (2.4 GHz & 5 GHz for staging) Certified with optional high gain directional and omni directional antennas Wall or pole mounting bracket included Power accessories

22 Firetide Sales Presentation 22 HotPort 6100 Indoor Mesh Nodes Highlighted Features Worldwide Models (country code dependent power usage) 6101 - 2.4, 4.9 and 5 GHz, 400 mW, Single Radio 6102 – 2.4, 4.9 and 5 GHz, 400 mW, Dual Radio 4.9 GHz Public Safety (USA only): Enable Through Software License DFS Capable Power Rating: 100-240 VAC 50/60 Hz, 15 VDC LEDs: Power, Radio 1 Mesh, Radio 2 Mesh, Status, four Ethernet port LEDs Two 5dBi omni-directional antennas (2.4 GHz & 5 GHz) Four 10/100 Ethernet ports Plenum-rated for mounting in ceilings and optional mounting bracket for wall, cubicle, or ceiling mounting

23 Firetide Sales Presentation 23 HotPort 3000 Outdoor Mesh Nodes Highlighted Features International Model 3203 – includes 2.4 GHz and 5 GHz, 25 Mbps, 100 mW Public Safety Model (USA only) 3200/PS – 4.9 GHz for licensed public safety, 100 mW High Power Model (USA only) For maximum range and penetration 3600 – Available in the following configurations 2.4 GHz, 400mW 5 GHz, 400mW NEMA 4X weatherproof enclosure with detachable sun shield Two 10/100 weatherproof Ethernet ports with Power over Ethernet (PoE) (IEEE 802.3af) Two 4dBi omni-directional antennas (for staging) Certified with optional high gain directional and omni directional antennas Wall or pole mounting bracket included New power accessories

24 Firetide Sales Presentation 24 HotPort 3000 Indoor Mesh Nodes Highlighted Features Worldwide Model 3103 – includes 2.4 GHz and 5 GHz, 100 mW Public Safety Model (USA only) 3100/PS – 4.9 GHz for licensed public safety, 100 mW High Power Model (USA only) For maximum range and penetration 3500 – Available in the following configurations 2.4 GHz, 400 mW 5 GHz, 400 mW Two 5dBi omni-directional antennas Four 10/100 Ethernet ports Plenum-rated for mounting in ceilings and optional mounting bracket for wall, cubicle, or ceiling mounting

25 Firetide Sales Presentation 25 HotPort 6200 Accessories ProductAntennaEthernetAC PowerDC Power HotPort 6200 Series N-Type 1 3 ports weatherproof, Port 2 & 3 PoE capable (PSC) Internal Power Supply 100- 240 VAC 2, 50- 60 Hz, 0.9 A 3 15 VDC, 3 A HotPoint 4600 Series N-Type1 port (PD) Optional External, PoE 16 VDC, 2 A HotPort 3600 Series RPTNC2 ports, Port 2 PoE capable External16 VDC, 2.5 A 1.N-Type antenna assemblies for HotPort 6200 series. T-Type antenna assemblies for HotPort 3600 series 2.North America AC Power cable included. International power cables available as optional 3.Luminaire photocell socket power tap available as optional 4.Clawtooth mounting kit, single weatherized ethernet transition cable, removable sunshield included with HotPort 6200 series

26 Firetide Sales Presentation 26 Flexible dual-radio backhaul Industrys fastest and most flexible multi-radio backhaul Proven results* Bonded mode for 70 Mbps Linear mode for sustained 35 Mbps over unlimited hops 200 voice calls per hop in bonded mode. 100 voice calls per hop in linear mode 1.5 ms latency per hop *As tested by VeriWave, Inc.

27 Firetide Sales Presentation 27 Dual Radio Bonded Mode Highlighted Features Radio Bonding Two radios work in tandem as a single radio Increased Throughput in Multi Hop mesh Networks Throughput intensive applications Video Surveillance Radio 1 on one channel and radio 2 on another channel across the mesh Transmit Power Control Per Radio Ethernet Direct - Takes advantage of wired bandwidth to increase overall throughput where available Traffic load balanced on two radios

28 Firetide Sales Presentation 28 Dual Radio Linear Mode Highlighted Features Dual Radio Linear Mode Two radios work simultaneously with no performance degradation Municipal Applications Public Safety & Public Access on same network infrastructure Centralized Algorithm Performs Auto Channel Assignment Manual override of assigned channels helps to design flexible optimized networks Works well for linear or skinny topologies

29 Firetide Sales Presentation 29 HotPort Key Features Overview Radio ManagementMulti-Level Security Management & Deployment QoS & Traffic Prioritization Performance Node recovery for lost nodes Weak link elimination per radio interface Dynamic Frequency Selection End to end AES and WPA2 on radio interfaces Digital Certificates on all nodes MAC Access Filtering Digitally signed firmware SSID encryption End to end HotView integration Multiple mgmt interfaces SNMP, HTTP, GUI Remote FW upgrades Database support Charting Multiple VLANs per port or trunk Port level QoS & 802.1p queue based QoS Port, VLAN, MAC based rate limiting Static Routes for specific COS Bandwidth Metrics Congestion Control Load Balancing Transmit Rate Control

30 30 HotPoint 4000 Series Access

31 Firetide Sales Presentation 31 HotPoint Hardware Attributes Rugged Enclosure – NEMA 4X/IP67 rated Future-proof, modular design Small & lightweight – < 5 lbs (2.2 Kg) PoE compliant Plenum rated enclosure Consistent with HotPort design Small & lightweight – 2.2 lbs (1Kg) Removable antennas included

32 Firetide Sales Presentation 32 HotPoint Indoor and Outdoor Access Highlighted Features Modular solution for indoor & outdoor Wi-Fi networks of any scale – mesh integration or stand alone Fully integrated with HotView and HotView Pro management software Up to 400 mW output power for maximum reach & penetration Rugged outdoor industrial enclosure (NEMA 4X, IP67) & Plenum rated indoor unit Advanced security features: 802.11i compliant, WPA2, 802.1x, MAC access control, VPN tunneling, firewall, NAT 802.11e QoS Hotspot features such as Virtual AP, user-based rate limiting enable varied service levels 802.11b/g client access with Turbo Mode

33 Firetide Sales Presentation 33 HotPoint APs – the Best of Both Worlds The only Wi-Fi AP that fully integrates with the mesh AND operates stand alone Most flexible architecture - deploys virtually anywhere Operates indoors and outdoors Highest power radio - 400 mW for reach and penetration Enterprise class functionality for public and private access Rock solid security Hotspot service features Simplified deployment and management HotView built-in Auto discovery configuration

34 Firetide Sales Presentation 34 HotPoint Key Features Overview Flexible Architecture Multi-Level Security Management & Deployment Performance & Range Hotspot Service Control Place for optimal Wi-Fi access (vs. backhaul) Backhaul w/ HotPort mesh or Ethernet Indoor and Outdoor deployment 16 VLANs per AP 802.11i WPA2 encryp 802.1x, RADIUS MAC Access Filtering SSID suppression VPN tunneling & filtering Rogue AP detection Physical AP Grouping Auto AP discovery Remote FW upgrades HotView integration Multiple mgmt. I/F: SNMP, CLI, HTTP 400 mW radio for extended reach and penetration 108 Mbps data rate with Super Mode 802.11e WMM QoS Virtual AP and Virtual AP Groups Intercell/Intra- cell blocking User-based rate limiting Firewall NAT DHCP

35 35 HotView Management Software

36 Firetide Sales Presentation 36 HotView Management Software HotView Intuitive software included with all HotPort & HotPoint devices Provides basic configuration & management functions HotView Pro Provides comprehensive configuration, management & performance tuning functions for mesh nodes and APs Allows management of multiple meshes and enables advanced features Removes the need to launch a separate application Full HotView Pro feature access to the HotView Pro server Integrates mesh administration with SNMP network management tools

37 Firetide Sales Presentation 37 Comprehensive Mesh Management Mesh wide management Customization of graphical display and node placement Remote management Security and VLAN set-up Diagnostic tests and tools Software and configuration updates Individual node settings Radio power controls Traffic prioritization

38 Firetide Sales Presentation 38 HotView Pro - MultiMesh Highlighted Features Live monitoring and management for large enterprise and service provider networks Centralized management Integrated management for access points with wired and wireless backhaul Monitors and manages: MeshBridges EthernetDirect Management database Optimization of external gateway bandwidth

39 Firetide Sales Presentation 39 HotView Pro - MeshBridge MeshBridge Connection HotView Pro Internet Mesh 1 2.4 GHz Mesh 2 5 GHz Highlighted Features Enables multiple mesh networks to form a single LAN or WAN Can be over any IP-routable connection, regardless of distance or media, so meshes can span geographic distances Allows diversity within the overall network environment by providing interoperability between meshes operating on different radio spectrums and channels Allows to break down large municiapl networks to small zones IP addresses, VLANs, and traffic prioritization are propagated throughout all meshes Used to connect HotPort 6000 and HotPort 3000 meshes

40 Firetide Sales Presentation 40 HotView Pro - EthernetDirect Highlighted Features Direct wired connection between two HotPorts within a mesh Connect two or more segments of a mesh Securely tunnel across a wired domain to extend the mesh Takes advantage of wired bandwidth to increase overall throughput Works well for linear or skinny topologies London MeshBridge Connection HotView Pro Internet EthernetDirect Connection Singapore

41 Firetide Sales Presentation 41 Network Gateway Interconnects (NGI) NGI Internet NGI 802.16d WiMax Satellite Connection NGI DSL Connection Internet Network connections can be added wherever they are available to enhance mesh capacity.

42 Firetide Sales Presentation 42 HotView Pro - SNMP Management Highlighted Features Manage mesh within integrated management systems (IMS) such as HP OpenView or IBM NetView Customize mesh management interface with an IMS Leverage the experience of the large community of SNMP users

43 Firetide Sales Presentation 43 QoS and Traffic Prioritization VLAN 1 VLAN 2 HotPort Wireless Mesh Network Highlighted Features VLANs enable mesh traffic to be divided for smaller working groups or specific applications Create multiple virtual LANs (VLANs) on a port or trunk basis or access points QoS can be set by Ethernet ports or 802.1p priority field values – per mesh node Static Routes can be established for specific class of traffic WMM supported on HotPoint nodes

44 Firetide Sales Presentation 44 Performance Enhancement Features Performance enhancements enable up to 70 Mbps throughput Bandwidth metrics Improves overall throughput by selecting optimal transmission paths Congestion control Mitigates traffic congestion on a per flow basis during high network utilization Node QoS Optimizes video and voice applications by prioritizing mesh traffic by Ethernet port or by 802.1p priority field values on a per port basis Load balancing Balances traffic across the mesh with flow-based routing to optimize aggregate throughput and increase network performance Link elimination Allows a HotPort link to be removed from the mesh network in poor or crowded RF environments Static routes Ensures the highest possible performance between any two HotPort nodes by establishing a direct link between them Broadcast containment Improves overall mesh bandwidth by containing broadcasts in a single mesh or multiple contiguous meshes Transmit rate control Reduces transmissions in poor RF environments by locking transmissions in at a lower rate to ensure constant throughput

45 Firetide Sales Presentation 45 System Security Features System and NMS security enhancements ensure end-to-end, multi- level access control to the mesh network: ESSID encryptionPrevents unauthorized viewing of node ESSIDs, even with network monitoring tools such as NetStumbler or AirMagnet WPA2Provides standards-based 256 bit encryption over the radio, on top of the end-to-end AES mesh encryption Signed Certificates Prevents unauthorized HotPort nodes to connect to the mesh Digitally signed upgrades Requires that HotPort nodes check the signature of the firmware prior to upgrading Strict password controls Require all network administrators to use strong pass­words, and locks out users after repeated unsuccessful login attempts Default ID lockoutPossible brute-force attacks are thwarted through the HotView option of redefining default user IDs

46 Firetide Sales Presentation 46 Ease of Deployment Deployment enhancements simplify installing and managing a HotPort and HotPoint network Node statistics Especially useful during installation and antenna alignment, the HotView refresh button allows users to refresh the statistics with out waiting for the minimum 300 seconds Selectable upgrades Allows the selection of specific mesh nodes for upgrade rather than automatically updating all nodes Auto node recovery Enables the recovery of a mesh node if it should become lost due to power failure DFS Standby Gateway Server Ensures seamless failover from standby to active by deploying Gateway Servers and Network Gateways Interconnects in a redundant configuration

47 Firetide Sales Presentation 47 HotView and HotView Pro Comparison Management & Control HotViewHV Pro Concurrent AdministratorsOneMultiple Node Statistics & Fault LogWhen Active Persis- tent Mesh/Node Configuration Settings Yes Background Image ImportYes Inventory ManagementYes Database / ExportYes SNMP ManagementYes Web-based ClientYes Flexible Deployment HotViewHV Pro Extended RangeYes Mesh Software Upgrade Yes HotPort/Public Safety (4.9 GHz) Yes Node StatisticsYes Node RecoveryYes Selectable UpgradesYes MeshBridge Integration Yes Gateway Server Redundency Yes NGI(s) & Gateway Servers Yes Maximum Security HotViewHV Pro Virtual LANsYes AES/WPA2/WEP Encryption & Access Control Yes ESSID EncryptionYes Signed CertificatesYes

48 Firetide Sales Presentation 48 HotView and HotView Pro Comparison Performance & Scalability HotViewHotView Pro Class of Service Traffic PrioritizationYes 802.1p based QoSYes Congestion ControlYes Link EliminationYes Transmit Data Rate ControlYes Bandwidth MetricsYesEN link speed Transmit Power / Multi-Hop / RSSI ThresholdYes Static Route AssignmentsYes Broadcast ContainmentYes Load BalancingYes MultiMesh ManagementYes EthernetDirectYes MeshBridge IntegrationYes Gateway Server RedundencyYes NGI(s) & Gateway Server InternetworkingYes

49 49 HotView Controller

50 Firetide Sales Presentation 50 HotView Controller Industrys First Controller Software for Mobile Wireless Networks – Centralized Control and Distributed Network Intelligence Distributed functions Edge based intelligence Inter node communication and coordination Dynamic route selection and optimization Controller for mesh networks that provides platform for advanced deployment and control of wireless infrastructure and Wi-Fi access Hardware independence Services Platform for future

51 Firetide Sales Presentation 51 HotView Controller - Mobility Multi-Service Infrastructure Mobility HotPort & HotPoint Mobility across multiple IP domains High Speed Seamless and Secure Client roaming across multiple subnets Continuous video security surveillance on any moving vehicle such as police cruisers, fire trucks, buses, and trains Uninterrupted Wi-Fi access on public transportation vehicles for traveling hotspots Portable and mobile network services on public transportation, first responder vehicles, fork lifts, and cranes Mobile command centers for public safety first responders including police, fire and other emergency personnel

52 Firetide Sales Presentation 52 Unmatched Mobility Internet Gateway Internet Security Monitors Enables a new breed of mobile applications for public safety and mass transit Seamless roaming of mobile mesh nodes with no handoff delay and zero packet loss Dual radio allows dedicated radio for periodic scans Smart algorithms for scan on single radio Real time video and high-quality voice on moving vehicles Support for mobile WiFi clients Field tested at 90 mph between mobile and stationary nodes with 24 ms handoff

53 Firetide Sales Presentation 53 HotView Controller - Mobility

54 Firetide Sales Presentation 54 Network Growth / Investment Protection Software based model – field upgrades via HotView Pro User ports towards mesh and network ports towards corporate network Controller to controller communication Failsafe solution – port level redundancy Gateway server integrated Centralized policy management Auto Provisioning CPE and Client Power Control

55 55 Best-in-class Customer Support &Training

56 Firetide Sales Presentation 56 Best-in-class Service Programs Educational Services Technical Services Customer Support StandardProduct Webinars Installation Support Product Warranty Premium Certification Training On-Site/Off-site Engineering ASP Program Ext. Warranty

57 Firetide Sales Presentation 57 Customer Support Services Extended Warranty One year warranty comes with the hardware One year extension offered Cost – 10% of hardware list price Authorized Service Partner (ASP) Program Packaged services to match all customer requirements Priority Access Support Set (PASS) - 24/7 Technical Support Firetide on-line services Service Spares Program Advanced replacement Professional services Repair services Educational discounts

58 Firetide Sales Presentation 58 Customer Support Services Training & Education Technical documentation available with all products Wireless mesh certification course offered by Firetide Cost – $895 per person Repair & Maintenance Program Dedicated Customer Support Engineer (CSE) for the city Ability to initiate RMA requests via phone, web, email Accommodate overnight replacements with ASP Program or service impacting issues Customer input to assign severity to every issue Escalation process touches Firetide engineering team based on severity Telephone Support Normal warranty support covers business hours Enhanced support available via ASP Program

59 59 Applications & Case Studies

60 Firetide Sales Presentation 60 Warehousing Education Hospitality Municipalities Industrial Multi-Service Connectivity for Multiple Markets Surveillance Networks Campus Connectivity Temporary Networks HotZone Access

61 Firetide Sales Presentation 61 Public Safety Networks Hospital Ambulance Fire Station Police Station Police Car Portable Mesh Node and Camera Public Park Fire Engine 4.9 GHz mesh nodes to ensure maximum availability for emergency first responders and other public safety personnel. Ideal for both permanent installations and deployment of portable and mobile wireless networks for emergency and surveillance purposes.

62 Firetide Sales Presentation 62 Rockford Housing Authority Crime Deterrence; Monitoring from Police Vehicles Second largest public housing authority in Illinois located in a high crime district Firetide mesh nodes and video surveillance cameras were mounted together in a bulletproof enclosure on 4 properties Highly visible police emblem and flashing police light immediately reduce crime and theft Benefits: With network infrastructure 80% less compared to cabling, RHA was able to afford more cameras, and therefore increase coverage "Immediately after the cameras were installed, crime and loitering diminished immensely, and both our residents and employees are feeling safer." Lewis Jordan Executive Director of the Rockford Housing Authority

63 Firetide Sales Presentation 63 Dallas Downtown Business District Crime Deterrence and Investigation Business and entertainment district faced a surge of crime activity Firetide mesh nodes and video surveillance cameras cover 30% of downtown Video feeds aggregated at police headquarters for 24- hour monitoring Benefits: Fast deployment; Increased surveillance coverage without substantially increasing police staff Wireless mesh enabled quick setup of the network without a complete overhaul, while providing excellent bandwidth and security for video streams. Tom Lawrence Deputy Police Chief, Dallas PD

64 Firetide Sales Presentation 64 Warehousing and Industrial Networks WI-FI Coverage Internet Gateway Monitoring Station Internet Connectivity for inventory management, RFID systems and access control Network is easily reconfigured for changing warehouse floor layouts Equip moving vehicles with mesh nodes to communicate wirelessly for dispatch and inventory control

65 Firetide Sales Presentation 65 Sunlight Service Group Ltd LAN Extension for Critical ERP Project Need to deploy network infrastructure in 100+ year old plants with no wiring infrastructure How do you deploy new workstations, with network connectivity, in un-cabled areas, without disruption to the workplace? Firetide mesh nodes deployed in 4 facilities to provide reliable wireless connectivity; plan to extend to 50 plant over time Benefits: Improved staff efficiency and reduced cost; Rolled out ERP system without disrupting operations "We chose Firetide mesh because it is simple and quick to implement and can easily be extended or moved. It often costs less to install than cabling." Jeff Roberts Applications Support Manager, Sunlight

66 Firetide Sales Presentation 66 HotZones Park Library Coffee Shop Local WISP Deploy multiple APs within the mesh to create many Hotspots within a greater Hotzone. Overlay public and private mesh – same infrastructure handles different needs.

67 Firetide Sales Presentation 67 Singapore Nationwide Wi-Fi Network Wireless@SG: Free Wi-Fi with Premium Options Government-funded Wi-Fi network for residents and visitors Indoor and outdoor network to accessible in all public places. Benefits: Seamless indoor and outdoor operation; Flexible access and backhaul infrastructure for optimized performance; Future-proof network for VoIP, video and municipal services. "More than anything, we wanted a partner, not a supplier, somebody to think with us, to suffer with us through the hard times and to learn together for an even better service. Ken Chua CEO, iCELL

68 Firetide Sales Presentation 68 Outdoor Access Point Internet Gateway Internet Laptop Surveillance Camera Access Point Temporary Deployments Disaster relief sites Conferences Trade shows Narcotics surveillance Construction sites Concerts Sporting events Races Festivals Fairs Carnivals

69 69 Thank You!

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