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September 2, 2010 Your Global Application Development Partner.

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Presentation on theme: "September 2, 2010 Your Global Application Development Partner."— Presentation transcript:

1 September 2, 2010 Your Global Application Development Partner

2 Content Engagement Model Project Intranet to support information flow and access Several factors strengthen the business case for outsourcing Offshore Delivery Model US/Offshore Work Split 2 Types of Offshore Projects (Fixed-price or Collaborative/Agile) Role of Onsite Coordinator Offshore Outsourcing - No Micromanagement Suggestions Communication Tools How To Share Knowledge Project Development Approach Project Iterations Offshore/Onsite Testing Suggestions Offshore Software Development

3 Corporate Facts Financially Rock-solid $7 M in Revenues in 2008 Strong focus on fundamentals Financially Rock-solid $7 M in Revenues in 2008 Strong focus on fundamentals Offerings Top-notch services Flexible Engagement Model Offerings Top-notch services Flexible Engagement Model People Over 200 employees Strong Leadership People Over 200 employees Strong Leadership Infrastructure State-of-the-art & fail safe Disaster recovery & Business continuity Infrastructure State-of-the-art & fail safe Disaster recovery & Business continuity Delivery Capability Onsite-offshore model High level of technical skills & Domain competency Delivery Capability Onsite-offshore model High level of technical skills & Domain competency Quality ISO 9001:2001 Quality ISO 9001:2001 Founded in 2001 in San Francisco, USA 2 continents, 2 offices, 2 offshore centers Founded in 2001 in San Francisco, USA 2 continents, 2 offices, 2 offshore centers Clients Global Leaders: France Telecom, Quest Software, InterContinental Hotel Group, Protective Life Insurance Startups and mid-size product companies Clients Global Leaders: France Telecom, Quest Software, InterContinental Hotel Group, Protective Life Insurance Startups and mid-size product companies Offshore Software Development

4 Engagement Model Phase 4 Phase 1 Phase 3 Phase 2 CLIENT ENGAGEMENT TEAM Phase 1 – Assess Client Goals Prepare Set a Baseline Identify Recommend Phase 2 – Plan/Set Tuning Parameters Goals Time-frame Milestones Resources Phase 3 – Launch Engagement Execute plan Phase 4 – Review and Correct Pilot Project Compare with baselines Adjust team, approach Offshore Software Development

5 Project Intranet Project Intranet to support information flow and access Consolidated project status Access to all project results, documents, interfaces Collaborative environment for Client and Vendor Distribution of information between projects stakeholders (active information) Centralized repository (passive information) Access – in time, permanent, full volume Security Information (metrics, reports, documents for entire project areas) Offshore Software Development

6 Factor cost differential – Wage costs about 20% of US levels; real estate costs about 30% of US levels Time zone advantage – The nearly 11-hour time zone difference between US and Russia enables follow the sun 24x7 coverage Robust telecom infrastructure – Russias telecom infrastructure today is world-class and cost- competitive, with various long-distance connectivity options, high-bandwidth local loop networks and high-speed Internet access Government incentives – Russian government is actively promoting offshore services, by setting up technology parks and other infrastructure, speeding up investment approvals and providing attractive tax incentives Offshore Software Development Several factors strengthen the business case for outsourcing services in Russia...

7 Offshore Delivery Model Users, Customers Front Office Customer facing Back Office Russia 1st level Support 2nd and 3rd Level Support Front Office Functional Responsibilities Back Office Functional Responsibilities Common tools and Processes Knowledge Base Service Management Quality Management Technical Infrastructure Development Center Of course, the split of work between front and back offices may change! Offshore Software Development

8 US/Offshore Work-Split 1 Clients Business Users * Clients Helpdesk Front Office Support Team Clients Systems USOffshore 23 4 ClientSolveITLabs US Office SolveITLabs Development Center Log ticket Ticket assigned Ticket assigned to Support Team Access Clients Applications for Problem Resolution Periodic face to face meetings Service Delivery Manager monitoring operations Establish 2-way communication with user and work collaboratively till the ticket is closed Manage Contingencies 3 Offshore Software Development

9 Types of offshore projects There are 2 main types of offshore projects Fixed-price projects Black box for the customer Well-defined specifications Not at heart of Customers Information System Or highly risky if they are! Collaborative/Agile projects Moving specifications IT teams on both sides -Possibly developers on both sides -Possibly Architects/QA on one side and development team on the other side Minimal project duration required -For processes/tools/communications to set up on place -For people interactions to reach a satisfactory level Can tackle complex projects (and with higher satisfaction levels) Offshore Software Development

10 Role of Onsite Coordinator Should take neutral position as much as possible Handles administrative tasks: Arrival/Departure administration (secure id card, email/access account, intranet account, mailing lists, etc) Organization of visits (identification of requirement, dates, agendas, people) in both directions Visa handling Infrastructure for offshore team: Infrastructure coordination + improvements (monitor performances, tune tools) - with help from customers IT team Organizational Role: Weekly technical and management conf calls with all the teams (dev team +Customer team) + follow up from these calls Management Status Meetings Communication facilitating + related communication improvements Crisis escalation investigation + handling Accompany Onsite members during offshore visits, ensuring success of agenda/visit. Methodology/Expertise: Definition of Project Development Process with offshore in mind and continuous improvements (e.g. short iterations introduction, detailed planning, acceptance criteria for code delivery, intranet setup, etc). Work inside the teams to implement the collaborative development process. Quality suggestions + improvements (testing strategy / build improvements for quality + measurements) Continuous build + testing + collaborative development processes Architecture + implementation of regression testing Offshore Software Development

11 Offshore Outsourcing - No Micromanagement Local Project Lead Developer Project Lead Developer onsiteoffshore Project Manager Developer onsiteoffshore Offshore Software Development

12 Infrastructure VPN over internet Offshore firewall Onsite Source Repository Continuous releases Intranet (Build results, Issue tracker) DMZ reachable from offshore firewall Offshore Software Development

13 Communication Tools Travel: Every 2 months Word docs: 1 every month Phone: 3 calls per week Intranet: 1 topic modified per day Email: several times per day Through builds: every day, 2 times a week Chat: continuously Offshore Software Development

14 How to share knowledge ? Travels in both directions Especially before new subjects Functional training for Project Leads Have Project Leads do the business conception As much as possible Have Project Leads do the detailed design Open chat channels with functional persons Should have dedicated onsite persons. 1 per team => 1 person per 10 developers roughly. decrease over the time. Helpful to have onsite coordinators Send functional tests along with use cases Have separate team writing scripts and running them Offshore Software Development

15 Project Development Approach P1: Business Proposal P2: Requirement Clarification P3: Project Planning & Prioritization P4: Design and Prototype P5: Documentation P6: Development P7: Testing & Quality Assurance P8: Deploy Owner: Sponsor Approval Process Owner: Product Manager Requirement Approval Owner: Project ManagerOwner: Project Team Project Review Design Review Code Review Acceptance Review Owner: Project Team Owner: Operations Offshore Software Development

16 P7 Release Mgmt & QA Regression Tests Performance Tests P8 Operations P6 - Back-end Development Integration Testing HTML coding Page Tagging Page Validation Test Compatibility Test Implement Biz Logic Implement Database Implement Interfaces Unit Testing Functional Testing Security Audit Usability Tests Portal Validation Rollout Programs P9 Project Debrief P1 Business Proposal P2 Requirements Clarification P3 Planning P4 Design/Prototype Conduct Technical Assessment Review: –Content Quality –Usability Quality –Operational SLA Update P1 through P4 documents Refine Project Plan –Time lines –Resources P5 Finalize Product Spec Remedial Plan Lessons Learned Operation Procedures SLA Prototype Mockups Wireframes Business Flowchart Infrastructure Design Doc. Functional Specification Draft SLA Document P6 - Front-end Development Define Business Goals Determine Project Expectations Core Competency ROI Time to Market Define Critical Success factors Review Project Key Players Estimate costs Project Approval Identify all Requirements Define Project Scope, Objectives, and Budget Design Business Flow Process Evaluate business benefit and Project COST Prepare Marketing Doc and Plan Feature/Benefit Positioning Promotion tactics Negotiate Contract Define User Experience Conduct User Focus groups Project Approval Create Visual Design Build: –UI Prototype –Back-end Prototype Finalize Content Prototype Usability testing Design Data Schemas Detailed Application design Identify APIs Detail Infrastructure design Define Data Elements Define Images QA for Content&UI Create Test Plan and Cases Develop Usability testing Protocols Develop Use Cases Develop Conceptual Design Infrastructure User Interface Create Project Plan Document all assumptions Define: –Issues –Milestones –Resources Identify Content needs Create marketing material Plan Pilot, if required Technical Assessment Operational Assessment Alpha Beta

17 Project Iterations Fixed iteration delivery dates ( Must not be changed, content can change) Iterations must list *all* tasks taking ½ day or more To prevent misunderstanding To allow easy progress follow up To generate release notes automatically Done using Issue Driven Development Offshore Software Development

18 Offshore/Onsite Testing Developer workstations Dev Server QA/Staging Server Production Environment Development platform Set up from offshore - Unit tests (mocks) - Some integration tests - Integration testing (manual) - Functional tests by developers (manual) - Technical / Functional tests (manual) - Performance testing (manual) - Functional tests by end users (manual) - Client customers UAT Environment Offshore Software Development

19 Suggestions Requires good onsite coordinators To solve communication issues due to language and cultural differences To act as harmonizers, improve communication To shield teams from the wearing effect of working from a distance Requires a lot of travel, communication Hard to work with someone you didnt see - leads to misunderstanding At all levels – Project Managers, Team Leads, Architects Share activities between onsite/offshore Not just development, but also Business Requirements, Architecture Design, System Testing, etc Allow offshore people to participate actively in the development process Share the project knowledge among all project team members Write functional test cases before development starts Helps transfer business knowledge Helps to catch misunderstanding early Can be automated by QA Developers Offshore Software Development

20 Waterfall Development Model A waterfall model with feedback can be very effective choice to design a system that is clearly described. In this case only a few minor changes can be made in system design or its requirements. Also Waterfall model creates completed results in each phase being done and forever. Offshore Software Development

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