2SAP Practice INTRODUCTION Infotech leverages its expertise in SAP practice in providing solutions, creating a environment for seamless flow of transactions, improved efficiency of operations and optimized performance. Thus providing complete solutions for integrating information needs of your enterprise.All logos, trademarks and graphics used herein are the property of their respective owners
3Project preparation Services Business Process Analysis SAP SERVICES WE OFFEROur SAP Practice provides total solutions covering the full lifecycle of your projects including Project Preparation, Implementation and Post-Implementation services.Project preparation ServicesBusiness Process AnalysisIS Planning towards SAP implementationGAP AnalysisMigration StudyProject Scoping and SizingAll logos, trademarks and graphics used herein are the property of their respective owners
4Implementation Services End to End Implementation Roll outs SAP SERVICES WE OFFERImplementation ServicesEnd to End ImplementationRoll outsProject ManagementFunctional ConsultingABAP ProgrammingBASIS SupportEnhancements and Development of add on applicationsData / Customization migrationPost Implementation ServicesTrouble ShootingFine Tuning of configuration and programsEnd user training24x7 supportUpgradations & Migration to new releasesMaintenanceAll logos, trademarks and graphics used herein are the property of their respective owners
5Interfaces development BAPI Interfaces through Business Connector SAP SERVICES WE OFFERABAP ServicesReports developmentInterfaces developmentBAPI Interfaces through Business ConnectorIntegration with SAP as well as with External SystemsWorkflow IntegrationWeb IntegrationSAP Script and Smart Forms DevelopmentPreparation of Technical SpecificationsCode OptimizationOn-line Technical SupportData MigrationAll logos, trademarks and graphics used herein are the property of their respective owners
6SAP R/3 maintenance (kernel upgrades, application of hot packs) SAP SERVICES WE OFFERBASIS ServicesCapacity Planning, Installation, configuration, tuning, administration for:SAP R/3SAP APOSAP BIWSAP R/3 administration (users, clients, printers, jobs, DBs, disaster recovery, security, transport administration)SAP R/3 maintenance (kernel upgrades, application of hot packs)SAP R/3 performance management (SAP R/3, OS, DB)SAP migration – across operating systems and databasesSAP R/3 Technical upgradesAll logos, trademarks and graphics used herein are the property of their respective owners
7Enterprise Application Integration Services: SAP SERVICES WE OFFEREnterprise Application Integration Services:Creation of flexible enterprise infrastructures by Integration of :Diverse Applications, technologies for customized solutionsBusiness Applications with legacy, third party, web systemsDiverse ERP systemsUse of SAP Business ConnectorTechnical and functional expertise in integration components :Application connectionData transformationMessage routingProcess automation, managementAll logos, trademarks and graphics used herein are the property of their respective owners
8Services around New Dimension products SAP-APO Implementation & support services :Demand PlanningSupply Network PlanningProduction Planning, Detailed SchedulingGlobal Available to promiseFunctional consultancy for:Design, development, customization, testing of mySAP SCM systemsIdentification of Interfaces, conversions, enhancementsTechnical consultancy for:mySAP SCM related capacity planning, tuning, forecastingSystem ArchitectureClient, hardware strategiesSecurity policy designAll logos, trademarks and graphics used herein are the property of their respective owners
9Services around New Dimension products SAP-BIW Implementation & support servicesBusiness case developmentData warehouse strategyAssessment, design of technical ArchitectureEnterprise data modelingProcesses for extracting, transforming, loading dataImplementation of standard Business contentCustomized SAP BW SolutionsSAP Enterprise portal Implementation & support servicesSAP Enterprise portal fill the gaps between the key applications in the business, connect data across applications, and create a platform that connects people, processes and information in a single environment.we can help implement a portal solution that fits your organizational needs.All logos, trademarks and graphics used herein are the property of their respective owners
10SERVICES WE OFFER AROUND PRODUCTION SYSTEMS For SAP R/3 production systems, Infotech can provide 24x7 cost effective full-fledged offshore support covering the following:Corrective Maintenance:Job failure repairsTransaction failures (Short dumps)OSS Note applicationALE/EDI signal failuresManaging Legacy InterfacesAll logos, trademarks and graphics used herein are the property of their respective owners
11SERVICES WE OFFER AROUND PRODUCTION SYSTEMS Adaptive Maintenance:Support changing business or technical environment and meet new requirements in accordance with customer SpecificationsTesting and user acceptanceEnhancement Work:Functionality Enhancements in accordance with customer specifications,ABAP enhancements e.g. reports, layout sets etcProduction:End user supportPerformance monitoringPerformance TuningDatabase backupsAuthorizations managementAll logos, trademarks and graphics used herein are the property of their respective owners
12Offshore Capabilities: In the course of a SAP end to end implementation, our collaborative delivery model can assist in moving specific activities and tasks to our offshore team, including:SAP business process specific end user documentationSAP business process flow chartsSAP transaction specific end user documentationSAP business process specific quick reference help cardsAll logos, trademarks and graphics used herein are the property of their respective owners
13INFRASTRUCTURE / PROCESSES / METHODOLOGY Infotech has a full suite of SAP R/3 4.7 Enterprise version, mySAP.com components like SCM (SAP-APO), BI (SAP-BIW), CRM (SAP-CRM), SAP-Enterprise Portal, SEM, Knowledge warehouse, Workplace server, ITS etc. These Software installed on State of the art, high configuration Dell servers.Infotech has its own 2MBPS high speed WAN connectivity to the web.ProcessesInfotech has a high commitment to quality and has robust processes, methodologies and tools to ensure stringent quality standards. Infotech is a CMMi level 5 and ISO 9001 certified company and assures total customer satisfaction by focusing on key deliverables based on structured approach.MethodologyInfotech applies its rich experience in managing large enterprise implementation projects along with SAP’s ASAP methodology to enable an enterprise to achieve the desired benefits rapidly, optimally and effectively.All logos, trademarks and graphics used herein are the property of their respective owners
14Consultants with cross and techno-functional expertise across modules SAP RESOURCESSAP ResourcesInfotech’s SAP Practice is rich in terms of the technical and functional expertise . This expertise is distributed across the various modules including FI/CO, SD, MM, PP, PM, QM, PS, APO, BIW, CRM, Enterprise Portal, ABAP and BASIS. Consultant’s ProfileInfotech’s team of SAP consultants bring to you the wide range of SAP skill sets and their strengths lie in:Well-qualified Professionals with down to earth attitude from disciplines of Engineering, Management, Information Technology and Finance.Minimum two complete live implementation and an average SAP R/3 experience of 3 yearsExtensive exposure to relevant methodologies, best practices, tools and techniques and Quality procedures.Consultants with cross and techno-functional expertise across modulesCustomer driven outlookExcellent Business functional knowledgeKnowledge transfer capabilityAbility to work with at all levelsAll logos, trademarks and graphics used herein are the property of their respective owners
15CASE STUDIES Company : Bombardier Transportation Project Name : SAP Express NetType : Providing offshore support services for EP 5.0 catering to all global locations of Bombardier.Benefit to Customer(s) :Cost Reduction with Offshore capabilitiesQuick Turnaround for Change Requests & Daily supportRegularly monitoring of Performance through SLA agreementReliable and risk free Business ContinuityScalable capacity to meet specific NeedsProcess : Bombardier SAP Global Competency ProcessTechnologies : SAP Enterprise Portal 5.0, Microsoft Share Point 2003, .NET, Java, IBM’s Same TimeEffort ( Person hours) : 6 Man-hours Monthly for next Ten Years as per contract signed Between BT & InfotechStart & End Date : Knowledge Transfer between April 2005 – JuneStarted support services from August till next 10 Years from Infotech center at Hyderabad, India.Highlights:Knowledge transfer from Montreal team to Offshore Team at Hyderabad was done within Time & Budget.Support services from Hyderabad caters to global users of Bombardier’s portal.Required high technical competence due to challenges from integration of EP with .Net, Java, SmallTalk & SharePointGood Technical competence for daily support services and also for New challenges like NetWeaver & EP 6.0 (To be migrated any time).Cost of implementation reduced with Offshore capabilities.
16CASE STUDIES Company : Pratt & Whitney, Canada Project Name : Warranty Management SystemType : To web enable Warranty Management System through SAP Enterprise PortalBenefit to Customer(s) :Savings in the implementation cost using Infotech’s onsite-offshore services.Replace legacy warranty system with an integrated and automated solution which positions P& WC's warranty offering as a competitive advantage from the customers' point of view.Implementation of the reporting tools will allow reduction in the Cost Of Poor Quality, will provide a complete picture of Warranty expenditures.Technologies : SAP 4.6C2 A&D, WTY Transaction, SAP Enterprise Portal 5.0Effort ( Person hours) : 12,000 approximately (till date)Start & End Date : August 2003 – till date. Expected to go-live by August 2004.Highlights:Onsite Project Management, Onsite Requirement Study and Functional Spec preparation, Offshore development and Testing, Onsite – Deployment & Implementation support
17CASE STUDIES Company : United Technologies Research Center (UTRC) Project Name : ABAP Object Development & eCATTType : To develop Workflow scenarios involving creating CATT procedures, creating new Forms for SAP script, Data conversion/BDC, web enablement of Reports through ITS, Interactive reports and classical reports.Benefit to Customer(s) :Low Costs due to using Infotech’s onsite-offshore services.On time DeliveryTechnologies : SAP R/3 4.6C , HR ModuleEffort ( Person hours) : approximatelyStart & End Date : July 2001 – Till dateHighlights:The Objects developed for UTRC are related to Module Human Resource (HR), Travel Management (TM), and Material Management (MM).CATT procedures to test the functionality of transactionsITS to web enable the Results Screen report and Modifying the Transactions in the Travel Management Module.SAP Scripts to print the Employee Expense Report and also to print the Bar code for Trip Number.BDC to upload the HR Master dataInteractive reports for a Supervisor to view his subordinates Trip Header level data and each trip’s detailed data.Reports for Employee Expense Report to replace the Standard SAP Report for Result Screen, to display the List of Active/ Inactive Employees, to display the Material Purchase Order details, Pratt Travel Focal point reports etc.
18CASE STUDIES Company : WSK, Poland Project Name : Pratt & Whitney, Poland Full-Cycle Implementation & Roll outType : Rollout, End to End ImplementationBenefit to Customer(s) :Savings of about 1 million dollars in the implementation cost using Infotech’s onsite-offshore services.Centralized control of data at P&W, Canada , faster decision-making and Optimized business processes.Project completion as per schedule.Process : ASAP Methodology + PW Canada’s TSR Procedures.Technologies : SAP R/3 FI, CO, SD, MM, PP ModulesEffort ( Person hours) : approximatelyStart & End Date : Jan 2003 – July 2003 (Go-Live) + Post implementation supportHighlights:Implemented SAP On-time within the budget allocation .SAP Pre-configured client used for the first time in Pratt.Fully Configured SAP R/3 System in MM, PP, FI, CO & SD.Migration and ABAP/4 object developmentsAsset Management implemented from offshore.Post implementation initial on-site support reduced by 50% of planned.Post implementation support continuing from offshore, minimal issues till date.
19CASE STUDIES Company : WSK, Poland Project Name : Upgrade to 4.7 Type : UpgradeBenefit to Customer(s) :Project delivered ahead of schedule.Process : ASAP Methodology.Technologies : SAP FI, CO, SD, MM, PP and HR ModulesEffort ( Person hours) : approximatelyStart & End Date : Jan 2003 – July 2003 (Go-Live) + Post implementation supportHighlights:Followed On-site and Off-shore model.Maximum work shifted to Off-shore.
20CASE STUDIES Company : Pratt & Whitney, Canada Project Name : ETHIS SYSTEMType : Development & Data MigrationData Conversion from Mainframe to SAP with extensive usage of OracleApplication development in SAP R/3Benefit to Customer(s) :Low Costs due to using Infotech’s onsite-offshore services.On time DeliveryTraditional Legacy data is moved to more robust and user friendly systemImproved tracking for purchasing hardwareTechnologies : SAP 4.6C, Oracle, PL/SQL, LSMWEffort ( Person hours) : 14880Start & End Date : June 2001 – March 2002Highlights:Transaction developmentReport DevelopmentBDC ‘s developmentUse of Oracle Tools
21CASE STUDIES Company : UTC ,UTCHQ, PW, Carrier Project Name : Travel Expense Reporting Level2 Help DeskType : To offer specific solution in shortest possible time to all users having problem using Travel Expense Reporting application of SAPBenefit to Customer(s) :Estimated saving of nearly half a million USD by using Infotech’s onsite-offshore services.Support offered from offshore during the normal working hours of UTC.Support offered by experienced SAP ConsultantsKnowledge acquisition and “Shadowing” completed as per schedule.Model : Infotech’s offshore help desk support methodology.Process : Assignment being managed through Ticket control system.Technologies : SAP R/3 HR ModuleEffort ( Person hours) : 3840 for application development , 320 hours per month help desk effort (ongoing)Start & End Date : May 2003 – Till dateHighlights:Project started initially with an onsite resource making Knowledge Acquisition followed by Onsite Second Level Help Desk Support (shadowing).Subsequently Offshore Support was set up with comprehensive infrastructure facility for network connectivity, SAP production server access, UTC SBS helpdesk access, dedicated TechNet lines and dedicated offshore resources.
22CASE STUDIES Company : Pratt & Whitney, USA Project Name : Supplier Direct Shipping application development.Type : Web based electronic order tracking systemBenefit to Customer(s) :Low Costs due to using Infotech’s onsite-offshore services.On time deliveryInfotech’s Java skills & experience leveraged for web solution.Real time SAP data access from the Web applicationTechnologies: MRO module of SDS (Supplier Delivery System) pulls and updates all the data for order tracking from SAP R/3 directly using SAP JCO (Java Connector) technology.Effort ( Person hours) : approximatelyStart & End Date : Aug 2002 – April 2003Highlights:The project has been successfully implemented in coordination with multiple client groups (as Portal group,e-Business group, ERP group, Infrastructure group) within a fixed time frame up to the client’s satisfaction.Has real-time updates and reports enabling repair suppliers to transact directly with SAPIntegration between SAP and the e-Business Portals. Application runs 24/7 using the Customer e-Business PortalDeployed on the Application Server BEA Web logicUser Base:MRO repair suppliers and 350 internal usersOEM suppliers and 600 internal users
23CASE STUDIES Company : Pratt & Whitney, Canada Project Name : MRO System (Maintenance Repairs and Overhauling)Type : Application Migration From Mainframe To SAP R/3Data Conversion from Mainframe to SAP with extensive use of BDC’sWriting New Reports Using ABAPBenefit to Customer(s) :Low Costs due to using Infotech’s onsite-offshore services.On time DeliveryThis system successfully replaced the legacy system on the MainframeTechnologies :SAP 4.6C, Data conversions and Migration programs in SAPEffort ( Person hours) : approximatelyStart & End Date : Nov 2001 – July 2002Highlights:Onsite Project Management, Onsite Requirement Study, Co-ordination with all the teams involved, Offshore development and Testing, Onsite Implementation support and Onsite-Offshore Go-Live/Cut over support