1. SAP Service Capabilities

2. SAP Practice INTRODUCTION
Infotech leverages its expertise in SAP practice in providing solutions, creating a environment for seamless flow of transactions, improved efficiency of operations and optimized performance. Thus providing complete solutions for integrating information needs of your enterprise.
All logos, trademarks and graphics used herein are the property of their respective owners

3. Project preparation Services Business Process Analysis
SAP SERVICES WE OFFER
Our SAP Practice provides total solutions covering the full lifecycle of your projects including Project Preparation, Implementation and Post-Implementation services.
Project preparation Services
Business Process Analysis
IS Planning towards SAP implementation
GAP Analysis
Migration Study
Project Scoping and Sizing
All logos, trademarks and graphics used herein are the property of their respective owners

4. Implementation Services End to End Implementation Roll outs
SAP SERVICES WE OFFER
Implementation Services
End to End Implementation
Roll outs
Project Management
Functional Consulting
ABAP Programming
BASIS Support
Enhancements and Development of add on applications
Data / Customization migration
Post Implementation Services
Trouble Shooting
Fine Tuning of configuration and programs
End user training
24x7 support
Upgradations & Migration to new releases
Maintenance
All logos, trademarks and graphics used herein are the property of their respective owners

5. Interfaces development BAPI Interfaces through Business Connector
SAP SERVICES WE OFFER
ABAP Services
Reports development
Interfaces development
BAPI Interfaces through Business Connector
Integration with SAP as well as with External Systems
Workflow Integration
Web Integration
SAP Script and Smart Forms Development
Preparation of Technical Specifications
Code Optimization
On-line Technical Support
Data Migration
All logos, trademarks and graphics used herein are the property of their respective owners

6. SAP R/3 maintenance (kernel upgrades, application of hot packs)
SAP SERVICES WE OFFER
BASIS Services
Capacity Planning, Installation, configuration, tuning, administration for:
SAP R/3
SAP APO
SAP BIW
SAP R/3 administration (users, clients, printers, jobs, DBs, disaster recovery, security, transport administration)
SAP R/3 maintenance (kernel upgrades, application of hot packs)
SAP R/3 performance management (SAP R/3, OS, DB)
SAP migration – across operating systems and databases
SAP R/3 Technical upgrades
All logos, trademarks and graphics used herein are the property of their respective owners

7. Enterprise Application Integration Services:
SAP SERVICES WE OFFER
Enterprise Application Integration Services:
Creation of flexible enterprise infrastructures by Integration of :
Diverse Applications, technologies for customized solutions
Business Applications with legacy, third party, web systems
Diverse ERP systems
Use of SAP Business Connector
Technical and functional expertise in integration components :
Application connection
Data transformation
Message routing
Process automation, management
All logos, trademarks and graphics used herein are the property of their respective owners

8. Services around New Dimension products
SAP-APO Implementation & support services :
Demand Planning
Supply Network Planning
Production Planning, Detailed Scheduling
Global Available to promise
Functional consultancy for:
Design, development, customization, testing of mySAP SCM systems
Identification of Interfaces, conversions, enhancements
Technical consultancy for:
mySAP SCM related capacity planning, tuning, forecasting
System Architecture
Client, hardware strategies
Security policy design
All logos, trademarks and graphics used herein are the property of their respective owners

9. Services around New Dimension products
SAP-BIW Implementation & support services
Business case development
Data warehouse strategy
Assessment, design of technical Architecture
Enterprise data modeling
Processes for extracting, transforming, loading data
Implementation of standard Business content
Customized SAP BW Solutions
SAP Enterprise portal Implementation & support services
SAP Enterprise portal fill the gaps between the key applications in the business, connect data across applications, and create a platform that connects people, processes and information in a single environment.
we can help implement a portal solution that fits your organizational needs.
All logos, trademarks and graphics used herein are the property of their respective owners

10. SERVICES WE OFFER AROUND PRODUCTION SYSTEMS
For SAP R/3 production systems, Infotech can provide 24x7 cost effective full-fledged offshore support covering the following:
Corrective Maintenance:
Job failure repairs
Transaction failures (Short dumps)
OSS Note application
ALE/EDI signal failures
Managing Legacy Interfaces
All logos, trademarks and graphics used herein are the property of their respective owners

11. SERVICES WE OFFER AROUND PRODUCTION SYSTEMS
Adaptive Maintenance:
Support changing business or technical environment and meet new requirements in accordance with customer Specifications
Testing and user acceptance
Enhancement Work:
Functionality Enhancements in accordance with customer specifications,
ABAP enhancements e.g. reports, layout sets etc
Production:
End user support
Performance monitoring
Performance Tuning
Database backups
Authorizations management
All logos, trademarks and graphics used herein are the property of their respective owners

12. Offshore Capabilities:
In the course of a SAP end to end implementation, our collaborative delivery model can assist in moving specific activities and tasks to our offshore team, including:
SAP business process specific end user documentation
SAP business process flow charts
SAP transaction specific end user documentation
SAP business process specific quick reference help cards
All logos, trademarks and graphics used herein are the property of their respective owners

13. INFRASTRUCTURE / PROCESSES / METHODOLOGY
Infotech has a full suite of SAP R/3 4.7 Enterprise version, mySAP.com components like SCM (SAP-APO), BI (SAP-BIW), CRM (SAP-CRM), SAP-Enterprise Portal, SEM, Knowledge warehouse, Workplace server, ITS etc. These Software installed on State of the art, high configuration Dell servers.
Infotech has its own 2MBPS high speed WAN connectivity to the web.
Processes
Infotech has a high commitment to quality and has robust processes, methodologies and tools to ensure stringent quality standards. Infotech is a CMMi level 5 and ISO 9001 certified company and assures total customer satisfaction by focusing on key deliverables based on structured approach.
Methodology
Infotech applies its rich experience in managing large enterprise implementation projects along with SAP’s ASAP methodology to enable an enterprise to achieve the desired benefits rapidly, optimally and effectively.
All logos, trademarks and graphics used herein are the property of their respective owners

14. Consultants with cross and techno-functional expertise across modules
SAP RESOURCES
SAP Resources
Infotech’s SAP Practice is rich in terms of the technical and functional expertise . This expertise is distributed across the various modules including FI/CO, SD, MM, PP, PM, QM, PS, APO, BIW, CRM, Enterprise Portal, ABAP and BASIS.  
Consultant’s Profile
Infotech’s team of SAP consultants bring to you the wide range of SAP skill sets and their strengths lie in:
Well-qualified Professionals with down to earth attitude from disciplines of Engineering, Management, Information Technology and Finance.
Minimum two complete live implementation and an average SAP R/3 experience of 3 years
Extensive exposure to relevant methodologies, best practices, tools and techniques and Quality procedures.
Consultants with cross and techno-functional expertise across modules
Customer driven outlook
Excellent Business functional knowledge
Knowledge transfer capability
Ability to work with at all levels
All logos, trademarks and graphics used herein are the property of their respective owners

15. CASE STUDIES Company : Bombardier Transportation
Project Name : SAP Express Net
Type : Providing offshore support services for EP 5.0 catering to all global locations of Bombardier.
Benefit to Customer(s) :
Cost Reduction with Offshore capabilities
Quick Turnaround for Change Requests & Daily support
Regularly monitoring of Performance through SLA agreement
Reliable and risk free Business Continuity
Scalable capacity to meet specific Needs
Process : Bombardier SAP Global Competency Process
Technologies : SAP Enterprise Portal 5.0, Microsoft Share Point 2003, .NET, Java, IBM’s Same Time
Effort ( Person hours) : 6 Man-hours Monthly for next Ten Years as per contract signed Between BT & Infotech
Start & End Date : Knowledge Transfer between April 2005 – June
Started support services from August till next 10 Years from Infotech center at Hyderabad, India.
Highlights:
Knowledge transfer from Montreal team to Offshore Team at Hyderabad was done within Time & Budget.
Support services from Hyderabad caters to global users of Bombardier’s portal.
Required high technical competence due to challenges from integration of EP with .Net, Java, SmallTalk & SharePoint
Good Technical competence for daily support services and also for New challenges like NetWeaver & EP 6.0 (To be migrated any time).
Cost of implementation reduced with Offshore capabilities.

16. CASE STUDIES Company : Pratt & Whitney, Canada
Project Name : Warranty Management System
Type : To web enable Warranty Management System through SAP Enterprise Portal
Benefit to Customer(s) :
Savings in the implementation cost using Infotech’s onsite-offshore services.
Replace legacy warranty system with an integrated and automated solution which positions P& WC's warranty offering as a competitive advantage from the customers' point of view.
Implementation of the reporting tools will allow reduction in the Cost Of Poor Quality, will provide a complete picture of Warranty expenditures.
Technologies : SAP 4.6C2 A&D, WTY Transaction, SAP Enterprise Portal 5.0
Effort ( Person hours) : 12,000 approximately (till date)
Start & End Date : August 2003 – till date. Expected to go-live by August 2004.
Highlights:
Onsite Project Management, Onsite Requirement Study and Functional Spec preparation, Offshore development and Testing, Onsite – Deployment & Implementation support

17. CASE STUDIES Company : United Technologies Research Center (UTRC)
Project Name : ABAP Object Development & eCATT
Type : To develop Workflow scenarios involving creating CATT procedures, creating new Forms for SAP script, Data conversion/BDC, web enablement of Reports through ITS, Interactive reports and classical reports.
Benefit to Customer(s) :
Low Costs due to using Infotech’s onsite-offshore services.
On time Delivery
Technologies : SAP R/3 4.6C , HR Module
Effort ( Person hours) : approximately
Start & End Date : July 2001 – Till date
Highlights:
The Objects developed for UTRC are related to Module Human Resource (HR), Travel Management (TM), and Material Management (MM).
CATT procedures to test the functionality of transactions
ITS to web enable the Results Screen report and Modifying the Transactions in the Travel Management Module.
SAP Scripts to print the Employee Expense Report and also to print the Bar code for Trip Number.
BDC to upload the HR Master data
Interactive reports for a Supervisor to view his subordinates Trip Header level data and each trip’s detailed data.
Reports for Employee Expense Report to replace the Standard SAP Report for Result Screen, to display the List of Active/ Inactive Employees, to display the Material Purchase Order details, Pratt Travel Focal point reports etc.

18. CASE STUDIES Company : WSK, Poland
Project Name : Pratt & Whitney, Poland Full-Cycle Implementation & Roll out
Type : Rollout, End to End Implementation
Benefit to Customer(s) :
Savings of about 1 million dollars in the implementation cost using Infotech’s onsite-offshore services.
Centralized control of data at P&W, Canada , faster decision-making and Optimized business processes.
Project completion as per schedule.
Process : ASAP Methodology + PW Canada’s TSR Procedures.
Technologies : SAP R/3 FI, CO, SD, MM, PP Modules
Effort ( Person hours) : approximately
Start & End Date : Jan 2003 – July 2003 (Go-Live) + Post implementation support
Highlights:
Implemented SAP On-time within the budget allocation .
SAP Pre-configured client used for the first time in Pratt.
Fully Configured SAP R/3 System in MM, PP, FI, CO & SD.
Migration and ABAP/4 object developments
Asset Management implemented from offshore.
Post implementation initial on-site support reduced by 50% of planned.
Post implementation support continuing from offshore, minimal issues till date.

19. CASE STUDIES Company : WSK, Poland Project Name : Upgrade to 4.7
Type : Upgrade
Benefit to Customer(s) :
Project delivered ahead of schedule.
Process : ASAP Methodology.
Technologies : SAP FI, CO, SD, MM, PP and HR Modules
Effort ( Person hours) : approximately
Start & End Date : Jan 2003 – July 2003 (Go-Live) + Post implementation support
Highlights:
Followed On-site and Off-shore model.
Maximum work shifted to Off-shore.

20. CASE STUDIES Company : Pratt & Whitney, Canada
Project Name : ETHIS SYSTEM
Type : Development & Data Migration
Data Conversion from Mainframe to SAP with extensive usage of Oracle
Application development in SAP R/3
Benefit to Customer(s) :
Low Costs due to using Infotech’s onsite-offshore services.
On time Delivery
Traditional Legacy data is moved to more robust and user friendly system
Improved tracking for purchasing hardware
Technologies : SAP 4.6C, Oracle, PL/SQL, LSMW
Effort ( Person hours) : 14880
Start & End Date : June 2001 – March 2002
Highlights:
Transaction development
Report Development
BDC ‘s development
Use of Oracle Tools

21. CASE STUDIES Company : UTC ,UTCHQ, PW, Carrier
Project Name : Travel Expense Reporting Level2 Help Desk
Type : To offer specific solution in shortest possible time to all users having problem using Travel Expense Reporting application of SAP
Benefit to Customer(s) :
Estimated saving of nearly half a million USD by using Infotech’s onsite-offshore services.
Support offered from offshore during the normal working hours of UTC.
Support offered by experienced SAP Consultants
Knowledge acquisition and “Shadowing” completed as per schedule.
Model : Infotech’s offshore help desk support methodology.
Process : Assignment being managed through Ticket control system.
Technologies : SAP R/3 HR Module
Effort ( Person hours) : 3840 for application development , 320 hours per month help desk effort (ongoing)
Start & End Date : May 2003 – Till date
Highlights:
Project started initially with an onsite resource making Knowledge Acquisition followed by Onsite Second Level Help Desk Support (shadowing).
Subsequently Offshore Support was set up with comprehensive infrastructure facility for network connectivity, SAP production server access, UTC SBS helpdesk access, dedicated TechNet lines and dedicated offshore resources.

22. CASE STUDIES Company : Pratt & Whitney, USA
Project Name : Supplier Direct Shipping application development.
Type : Web based electronic order tracking system
Benefit to Customer(s) :
Low Costs due to using Infotech’s onsite-offshore services.
On time delivery
Infotech’s Java skills & experience leveraged for web solution.
Real time SAP data access from the Web application
Technologies: MRO module of SDS (Supplier Delivery System) pulls and updates all the data for order tracking from SAP R/3 directly using SAP JCO (Java Connector) technology.
Effort ( Person hours) : approximately
Start & End Date : Aug 2002 – April 2003
Highlights:
The project has been successfully implemented in coordination with multiple client groups (as Portal group,e-Business group, ERP group, Infrastructure group) within a fixed time frame up to the client’s satisfaction.
Has real-time updates and reports enabling repair suppliers to transact directly with SAP
Integration between SAP and the e-Business Portals. Application runs 24/7 using the Customer e-Business Portal
Deployed on the Application Server BEA Web logic
User Base:
MRO repair suppliers and 350 internal users
OEM suppliers and 600 internal users  

23. CASE STUDIES Company : Pratt & Whitney, Canada
Project Name : MRO System (Maintenance Repairs and Overhauling)
Type : Application Migration From Mainframe To SAP R/3
Data Conversion from Mainframe to SAP with extensive use of BDC’s
Writing New Reports Using ABAP
Benefit to Customer(s) :
Low Costs due to using Infotech’s onsite-offshore services.
On time Delivery
This system successfully replaced the legacy system on the Mainframe
Technologies :SAP 4.6C, Data conversions and Migration programs in SAP
Effort ( Person hours) : approximately
Start & End Date : Nov 2001 – July 2002
Highlights:
Onsite Project Management, Onsite Requirement Study, Co-ordination with all the teams involved, Offshore development and Testing, Onsite Implementation support and Onsite-Offshore Go-Live/Cut over support

24. Thank You