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Results Driven CA Clarity PPM Performance TuningAdd your session # / session title here Results Driven CA Clarity PPM Performance Tuning CA World 2011, Las Vegas, NV, USA and November 13-16, 2011 | Copyright © 2011 CA. All rights reserved.
Results Driven Clarity PPM Performance TuningService & Portfolio Management PP304SN Results Driven Clarity PPM Performance Tuning Steve Seaney of HSBC Technology & Services, Inc Josh Leone of CA Technologies, Inc
abstract Steve Seaney Josh Leone Large Global Bank CA Technologies, Inc. Sr. Mgr Business Systems Dir. Engineering Services Over the past 15 months, a large global bank has worked closely with CA and our internal support teams to improve the response of our global CA Clarity PPM instance. Through the efforts, the bank has delivered a 400% improvement in CA Clarity PPM response without significant infrastructure investments. As a result, CA Clarity PPM has become a strong and viable solution for a variety of business problems facing the bank. The presentation will include a review of our approach, a discussion of changes implemented, and an outline of our current path forward MaMay 16-20, Copyright © 2010 CA. All rights reserved.
agenda CA Clarity PPM at the large global bankPerformance – then and now Roadmap to improvement Key drivers for performance improvement Ongoing maintenance Q&A MaMay 16-20, Copyright © 2010 CA. All rights reserved.
The bank hosts a large and active CA Clarity installation35,000 “active” users Time, project management, & resource management Extensively global user base 30,000 timesheets & 2000 reports per week Highly secure environment Substantial hardware hosts CA Clarity PPM ‘Unix’ based database and application servers Oracle 10g 3-node RAC database environment IBM WebSphere V7 (64bit) application environment CA Clarity PPM with OWB and CABI MaMay 16-20, Copyright © 2010 CA. All rights reserved.
Performance measurement & criteriaSynthetic transaction time monitored Production environment 30 separate transactions from 5 global locations Logon, project list page, populate timesheet 10 minute cycle Performance success criteria: Original: 90% of transactions completed in 5 seconds Current: 90% of transactions completed in 3 seconds MaMay 16-20, Copyright © 2010 CA. All rights reserved.
Massive performance improvementApril 1, 2017 Massive performance improvement February 2010 October 2011 Slow response 40% transactions > 6 secs Daily heap dumps Critical long running sessions Frequent crisis calls Disabled key functionality Reports & portlets disabled Advance functionality (RM) Loud user complaints Fast response 95% transactions > 3 secs Heap dumps have stopped Occasional long running sessions Low priority incidents Full functionality enabled Reports & portlets enabled Resource management deployment ‘Spot’ issues (particular report) Copyright © 2010 CA. All rights reserved.
The Bank & CA partnered to define the path to successFirst Half 2010: Foundation & Triage PGA/SGA Memory Oracle 10.2 Optimizer settings Slice & Data Mngt Job tuning Second Half 2010: Major Steps CA Clarity 12.0 64bit hardware 64bit OS Load Balancer SQL tuning Optimizer settings 2011: Support 64 bit WAS 12.1 Upgrade Database Configuration Maintenance Program Copyright © 2010 CA. All rights reserved.
Performance roadmap drove tangible resultsFirst Half 2010: Foundation & Triage PGA/SGA Memory Oracle 10.2 Optimizer settings Slice & Data Mngt Job tuning Second Half 2010: Major Steps CA Clarity 12.0 64bit hardware 64bit OS Load Balancer SQL tuning Optimizer settings 2011: Support & Mtce 64 bit WAS 12.1 Upgrade Database Configuration Maintenance Program Baseline: Only 40% transactions were faster than 6 sec 80% transactions Faster than 5 sec 95% transactions Faster than 5 sec 95% transactions Faster than 3 sec Copyright © 2010 CA. All rights reserved.
First Half 2010: Foundation & TriageItem Priority Benefit Date Resource deactivation process L Dec- 09 Weekly application restarts M Add memory to Oracle for SGA and PGA H Jan-10 Reduce Allocation and Availability slices Clear Orphans in the NMS_MESSAGE_DELIVERY table Feb-10 Upgrade Oracle to Set Attribute Value Protection to faster setting Set Cursor Sharing to Exact Jan- 10 Purge old Time periods May-10 Implement workaround for Investment Allocations job N Set Session Expiration Timeout Purge old Projects (2 year process) Ongoing Copyright © 2010 CA. All rights reserved.
Phase 2 Implementation DetailsItem Priority Benefit Date Database server OS upgrade L Jun-10 Table Reorganization M Jul-10 Disk Reorganization Tablespace reconfiguration H Timeslice reduction (1MM rows) Optimizer histogram settings N/A Sep-10 CA Clarity Upgrade Sep- 10 New hardware (datacenter relocation) Oct- 10 Hardware Load-balancer Copyright © 2010 CA. All rights reserved.
2011: Support & MaintenanceItem Priority Benefit Date Institutionalized SQL Tuning M Jan-10 Long running SQL alerts L H Mar-10 Allocation job change – exclude inactive Mar- 10 Database health dashboard (see next slide) Jul- 10 Selective index rebuild job Monthly slice rollover moved to weekend May- 10 CA Clarity (Resource Management Portlets) Sep -10 Copyright © 2010 CA. All rights reserved.
2012: Support & MaintenanceItem Priority Benefit Date Nightly segmentation advisor H M TBD Segmentation advisor portlet L Table ‘desegmentation’ job Index health portlet Jul- 10 Index health jobs Copyright © 2010 CA. All rights reserved.
Database health dashboard“Poor Man’s OEM” Leverages Oracle Enterprise system statistics Administrative portlets Current and historical: Database server CPU utilization Top SQL Long running SQL Execution plan and time Tablespace utilization Index health (in process) Table ‘fragmentation’ (in process) MaMay 16-20, Copyright © 2010 CA. All rights reserved.
Conclusions & recommendations a few words to reviewThe improved CA Clarity PPM instance is ‘snappy’ Integral partnership with CA provides a foundation Ongoing database and application maintenance is crucial Improvements did not require additional hardware Database tuning skills are critical MaMay 16-20, Copyright © 2010 CA. All rights reserved.
Q&A MaMay 16-20, Copyright © 2010 CA. All rights reserved.
Session # Session TitleRecommended Sessions SESSION # TITLE Date / Time PP205SN Using Clarity to Manage your Application Portfolio 11/16, 9:45am South Pacific H PP200SS What's New in CA Clarity PPM v13 11/16, 2:45pm South Pacific J CA World 2011, Las Vegas, NV, USA , November 13-16, 2011 | Copyright © 2011 CA. All rights reserved.
Session # Session TitleRelated Technologies Booth 445 – CA Agile Vision, CA Product Vision, CA Idea Vision, CA Technologies Booth 449 – CA Agile Vision, CA Product Vision, CA Idea Vision, CA Technologies CA World 2011, Las Vegas, NV, USA , November 13-16, 2011 | Copyright © 2011 CA. All rights reserved.
Add your session # / session title hereSession # PP304SN Please scan this image to fill in your session survey on a mobile device This is the slide where you will include the QR code graphic CA World 2011, Las Vegas, NV, USA and November 13-16, 2011 | Copyright © 2011 CA. All rights reserved.
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