3. You always loose when you have controversy. Legal fee, penalties, possible suspension or revocation 1)Study the Code of Ethics 2)Study Agency Law 3)If unsure about something; DONT DO IT ; ask a manager 4)Never do anything that you would not want done to you 5)If its in the gray area, STOP 6)You could loose your job 7)You could loose your license 8)BE WELL INFORMED THINK BEFORE YOU ACT

4. USE COMMON SENSE 1)Make an appointment 2)Be on time 3)Dont make inquiries to the seller; call the Listing Agent 4)Be courteous 5)Thank the seller YOULL BE WELL BALANCED MAKE NO COMMENTS TO THE SELLER

5. NEVER CALL THE SELLER OF ANOTHER AGENCY DIRECTLY 1)Contact the Listing Agent with any questions 2)Contact the Listing Agent for the presentation 3)Contact the Listing Agent for negotiations 4)Be present for the presentation if possible 5)Always have conclusive dates when something needs to be done 6)Never leave the contract open ended; this always leads to ambiguity and potential disputes 7)Always write in a response time for the seller or the contract may be declared void by the Buyer; you could be waiting indefinitely 8)Always let the Buyer make the contract decision; this means all contingencies, inclusions, exclusions etc., otherwise any contract failure could make you the subject of a lawsuit 9)Dont play lawyer; be respectful and professional Dont do anything that you would not like done to you!

6. DONT DRAG THE PROCESS 1)Get the contract from the Buyer Agent ASAP to present to the Sellers 2)Dont delay any presentation, this could lead Buyers to cooling off and loosing interest 3)Any presentation delay could become a liability and a potential lawsuit from both parties 4)Always be responsive and professional NEGOTIATIONS 1)Dont obstruct the sale with your own personal agenda 2)Show and explain the terms and conditions being offered by the buyer 3)Clearly identify and explain the conditions precedent 4)Always put your Client first; its their money, property, and decision; not yours 5)Always be respectful of your clients decision and needs A GOOD CONTRACT HAS SOMETHING FOR EVERYONE

7. AVOID DISCRIMINATION 1)Treat everyone the same 2)Never steer anyone to any particular area when showing property; let the customers tell you what they want 3)Derogatory and racial comments are not acceptable 4)Never do something for one customer and not for another; thats DISCRIMINATION 5)Always provide the same level of service in accordance to what is contracted for 6)If in doubt about something, dont do it, dont say it; stay out of trouble 7)If you offer rentals to one person, you must offer it to everyone else as well 8)You may not elect to work with one race over another; you must serve everyone with dignity, respect and fairness DISCRIMINATION WILL NOT BE TOLERATED IF YOU DONT LIKE IT DONE TO YOU; DONT DO IT TO ANYONE

8. IF UNSURE WE HAVE A 0% TOLERANCE POLICY