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Personalising Your Care Services Katy Pugh, Chief Executive, Age UK Derby and Derbyshire 12 th October 2010.

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Presentation on theme: "Personalising Your Care Services Katy Pugh, Chief Executive, Age UK Derby and Derbyshire 12 th October 2010."— Presentation transcript:

1 Personalising Your Care Services Katy Pugh, Chief Executive, Age UK Derby and Derbyshire 12 th October 2010

2 Issues Existing Providers Fear Block Contract dependency Eligibility of Service Users Managing change / capacity to change Potential Providers Fear Grant and fundraising dependency Thinking small Being small Managing change / capacity to change

3 Why change? Life, but not as we know it Healthier relationships Who do you want in charge: customer or SLA or raffle? Demographics – what will you want?

4 Getting Ready Cultural change: Involving service users in everything Staff/vols engagement and understanding Governance and governing documents Service users / customers

5 Deciding what to change to: Market research Models and mentoring Governance structures Suck it and see

6 Changing Systems Policies Procedures Facilities

7 Putting our money where our mouth is Not much money.....

8 Saturday Options Necessity is the mother of invention Knowing your market (or ha ha we knew best) Marketing – who to? How much?

9 Befriending + The Your Say, Your Way concept Starting off Identifying the gaps Developing the skills and resources Holding on Working with commissioners

10 Chaddesden Park Centre Make your own day Diversifying or extending Feedback

11 AC Carlton & District Building on what you have Making a reliable service Creating a basis for growth

12 Katy Pugh, Chief Executive, Age UK Derby and Derbyshire 29A Market Place, Heanor, Derbyshire. DE75 7EG. T: E: 12 th October 2010


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