Presentation on theme: "Personalising Your Care Services Katy Pugh, Chief Executive, Age UK Derby and Derbyshire 12 th October 2010."— Presentation transcript:
Personalising Your Care Services Katy Pugh, Chief Executive, Age UK Derby and Derbyshire 12 th October 2010
Issues Existing Providers Fear Block Contract dependency Eligibility of Service Users Managing change / capacity to change Potential Providers Fear Grant and fundraising dependency Thinking small Being small Managing change / capacity to change
Why change? Life, but not as we know it Healthier relationships Who do you want in charge: customer or SLA or raffle? Demographics – what will you want?
Getting Ready Cultural change: Involving service users in everything Staff/vols engagement and understanding Governance and governing documents Service users / customers
Deciding what to change to: Market research Models and mentoring Governance structures Suck it and see