Presentation on theme: "Protests: Resolution NIGP-Utah presentation Tuesday, January 19, 2010 R. Bryan Hemsley, Chief Procurement Officer Salt Lake City Corporation."— Presentation transcript:
Protests: Resolution NIGP-Utah presentation Tuesday, January 19, 2010 R. Bryan Hemsley, Chief Procurement Officer Salt Lake City Corporation
Protests: are they increasing? In these rough economic seas, more and more vendors are turning to the government market to stay afloat. Its not hard to understand why: The most recent spending statistics show that the government is virtually recession proof. (Government Procurement, May 20, 2008, By Michael Keating)
Changing times Then (20 years ago): contracts were typically 1-year duration Now: contract and extension options typically up to 5-years
In the past, companies were wary of protests because they didnt want to hurt their customer relationships…But government has moved to longer and larger procurements…With large contracts shutting off the marketplace for a decade companies cant risk losing…If you dont get selected…you wont get awards downstream. (FederalTimes.com, April 6, 2009, By Elise Castelli)
Basic Conflict Resolution Remain calm and manage stress Control behavior and emotions Provide opportunity to be heard Listen and pay attention to feelings expressed Be aware of and respectful of differences
Basic Conflict Resolution Mistakes to avoid: Being defensive Generalizing Being right Play the blame game Make character attacks Stonewalling
Types of Protests Challenge to specification Challenge to award selection Small Purchase Protest RFP vs. Bid – is there a difference on protests?
What about Sour Grapes?
Terminology Did know or should have known Didnt know or couldnt have known Timeliness Dismissed Without merit - Denied Has merit - Upheld
Considerations Agency Interest Public Interest Business Interest Fairness Mistakes in the process Errors in the specifications Continuation of business opportunities
Protest Resolution Process Saber Rattling: Refer potential protesters to Code and Rules, Dont interpret, let them review on their own, conclude and respond accordingly. Review agency code, rules, policy and procedure. Notify and consult with Attorneys Office through the process.
Protest Resolution Process 1.Initial evaluation Is the protester a valid participant Was the protest filed timely Does the protest include the required information to support the protest Are there comments or concerns that are unsupported?
Protest Resolution Process 2.Supported protest claims or allegations Fact finding and investigation Unique claims addressed individually Detailed analysis of claims
Protest Resolution Process 3.Determination and protest decision (resolution) - Possible Outcomes Dismissal was not a participant has no interest in outcome not viable for award Without Merit – Protest Denied Untimely submission Continue with specification or selected award
Protest Resolution Process 3.Determination and protest decision (resolution) - Possible Outcomes Has Merit – Protest Upheld Back-up and re-evaluate situation Provide for correction or new selection Continue with specification or selected award – special determination Cancel & Re-Bid
Protest Resolution Process 4.Appeals Process 5.Lawsuit in Court
Other Tips Avoid Flaming Letters – Dont pour gasoline on the fire Timely Determination Develop protest resolution strategies (Include Project Management Elements) Attorney Recommendation – Keep it simple, Simplify response at lowest level possible
Other Tips Law firms that specialize in bid protest preparation & filing Bid Protest Weekly – publication part article series in Government Procurement, author Jack Zeigler Cost of resolving a protest – may depend on your code or policy
Protests: Resolution Questions? R. Bryan Hemsley, Chief Procurement Officer Salt Lake City Corporation