Presentation on theme: "Contract Security Guard Services"— Presentation transcript:
1 Contract Security Guard Services Presented to theBoard of County CommissionersMarch 8, 2011As a result of some information obtained by Commissioner Edwards and Commissioner Brummer, regarding a State contract for Security Guard Services, we took a look at our current contract with G4S Secure Solutions USA (formerly Wackenhut Security) to see if we could obtain some savings in our security budget based on the State’s contract rates.
2 Security Guard Services OutlineHistorical perspectiveCurrent contract reviewState ContractNegotiations with G4SRecommendationsHere is the outline of my presentation.
4 Security Guard Services Guard Services since 1985Services instituted following Courthouse shootingsOriginal services for Courthouse sites onlyContract has grown with County needsSecurity guard services were instituted in 1985 following the deadly shootings at the Orange County Courthouse in 1984.Originally these services were for our courthouses only. But after the attacks of 9/11, the contract grew to provide increased protection for other facilities such as this building, our utility plants, the Juvenile Assessment Center, and others.
5 Security Guard Services Prior Contract ProvidersWells Fargo / 1990Securex / 1994Argenbright / 2002G4S Secure Solutions USA* – 2002 / Present* Formerly WackenhutWe have had several providers over the years as shown here.
6 Security Guard Services Reasons for changeLack of consistency/reliabilityLow wagesHigh turnover rateSerious management issuesUnsettling to Courthouse occupantsThe reasons we changed providers in the past was because we couldn’t get consistency and reliability of service. At courthouse screening stations it was nearly impossible to know who would be showing up for work that day. With the low wages that were being paid, security guards would leave with little or no notice to take a job with Disney or some other local employer who was paying above minimum wage. This created some serious issues for us and the Sheriff’s office and was very unsettling to the judiciary and other occupants of the courthouse.
7 Security Guard Services Major Contract Revision in 2002Require minimum guard pay levelsImprove retention and quality of guardEnhance Training for screeningImprove security at Courthouses & other sites in response to 9/11Improve Supervisory requirementsSo, in 2002, we made some major contract revisions. We instituted minimum guard pay levels to improve retention and the quality of the guards.In response to 9/11, we required enhanced training to improve the security at the courthouses and other sites.And we made sure that the requirements for the Supervisory personnel were improved.
8 Security Guard Services Public/Private Joint Effort at CourthousesContractor provides building security and performs scanning roleSheriff’s Office oversees Court security measuresWhen we talk about security at the courthouses, I want to make it clear that this is a joint effort between our contracted security provider and the Sheriff’s office.Our contractor provides the building security and performs the scanning function. They work hand in hand with the Sheriff’s Office and have provided high quality people to perform these functions. The security in the courtrooms is handled completely by the Sheriff’s Court Deputies.(185 Court Deputy positions – 16 now vacant) 45 Judges in main Courthouse
10 Security Guard Services Contract with G4SIn 2002 G4S was selected through RFPIn 2007 G4S was again selected through an RFP3-Year contract started March 1, 20072 One Year RenewalsBegan Year 5 on March 1, 2011Negotiations for final year began in Dec. 2010Contract expires February 28, 2012Current Annual Usage: $5.5 MillionIn 2002, G4S was selected through an RFP to provide security guard services to Orange County. They performed extremely well and in 2007 were again selected through the RFP process based on past performance and competitive pricing. The current contract with G4S started on March 1, It was a 3 year contract with 2 one year renewals. We are now in the last year of the contract which expires on February 28, In order to assure the continuity of service, we begin the renewal process at least 90 days prior to the expiration date of a contract to assure that we have enough time to issue an RFP should the contract not be renewed.Under the current terms of the contract the annual usage is approximately $5.5 Million.
11 Security Guard Services FY 2011 Reduction in Manning Hours/Costs - $956,000 AnnuallyCourts – 5,096 Hours/$117,309County Admin – 10,634 Hours/$184,500Utilities – 17,472 Hours/$254,916Public Works – 12,922 Hours/$188,532Fire Rescue – 8,736 Hours/$127,458Other – 5,772 Hours/$84,324The $5.5 million that is in this years budget is a reduction over last years budget by nearly $1,000,000.As you can see on this slide we reduced security guard services throughout Orange County in all areas – from the courts to our office buildings without jeopardizing our employees or citizens safety.
12 Security Guard Services Offices13%Courthouses 41%Utilities14%Currently our security guard services are divided as show here with41% in the courthouses32% in our Corrections and Juvenile Assessment Center14% serving our Utilities Department13% securing our other facilitiesCorrections/Juvenile Assessment 32 %
13 Security Guard Services Courthouses - 41%Orange County CourthouseJuvenile Justice CenterWinter Park Civil CourtApopka/Ocoee Civil CourtThe 41% for courthouses includes the main Courthouse on Orange Avenue, the Juvenile Justice Center, the Winter Park Traffic Court, and the courts at the Ocoee and Apopka Service Centers
14 Security Guard Services Corrections & Juvenile Assessment - 32%Corrections AdministrationBooking and Release CenterPerimeter PostsVideo VisitationJuvenile Assessment CenterThe 32% for Corrections includes the Administration Building, the Booking and Release Center where the courtrooms are located, various perimeter posts, Video Visitation, and the Juvenile Assessment Center.
15 Security Guard Services Utilities Sites - 14%AdministrationLandfillPresidents DriveWater ReclamationRegional Water SupplyUtilities, which manages their own portion of the contract, has security guard services at their Administration Center, the Landfill, their Presidents Drive facility, the water reclamation sites and the regional water supply sites as well as roving patrols at the various water tower facilities they have.
16 Security Guard Services Offices - 13%Administration CenterIOC IRegional History CenterBarnett ParkMedical Clinic13% of the security guard contract is for services at this building, IOC I (where Human Resources is located), the Regional History Center, Barnett Park, the Mabel Butler Building, and the Medical Clinic.
18 Security Guard Services State Contract for Security Guard ServicesBasic Security ServicesMinimal qualifications contained in RFPThree VendorsAllegianceAllied BartonG4S Secure Solutions USAThe State of Florida put out an RFP for Security Guard Services. That RFP and the subsequent contract contains minimal specifications in several areas – which I will elaborate on in just a moment.The three vendors selected – with varying price levels – were:AllegianceAllied BartonG4S Secure Solutions USA (our vendor)
19 Security Guard Services State Contract ConcernsMinimal SpecificationsInconsistent or unidentified guard levels between vendorsNo training requirementsNo site specific training identifiedNo screening trainingNo Minimum pay levels setNecessary to improve retention and consistent performanceWe have numerous concerns with the State contract as it relates to the qualifications of the various levels of security guards. For example, what constitutes a level 3 guard in one vendor’s proposal may be different than in another vendor’s proposal in terms of experience, training, education, etc.There is no requirement for screening training in the State contract. There is in ours.Back in 2002 the Board decided we needed minimum pay levels to provide for improved retention and consistency of the workforce. The State’s contract does not provide for minimum pay standards and we believe, based on our experience, that this leads to high turnover and inconsistent performance.
20 Security Guard Services Use of the State ContractSpecifications do not support County Operational requirementsState does not manage CourthousesContract does not address screening requirementsJust to recap:The State contract does not support our operational requirements.The State does not manage courthouses.The State contract does not address the screening requirements that we have throughout the County not only in our courthouses, but also in our Correctional facilities, and Administration Center.
22 Security Guard Services Negotiate reduction in Hourly rates with G4SFor last year of contractUse State Contract Pricing as basisDifferent requirementsNegotiated an Estimated Savings of $496,276 for last year of contractOnce we were made aware of the State contract, we contacted G4S and began a negotiation with them for reduced rates.While we used the State contract as a basis for the negotiations, we clearly understood that the differences in the requirements of the two contracts, which I just explained to you, would make it extremely difficult for them to match the price they gave the State.We were able to negotiate a $496,000 or a 9% reduction from the current pricing.
23 Security Guard Services Anticipated UsageNet SavingsCurrent Contract$5,528,296$0.00State Contract (G4S)$4,902,783$625,513Proposed Rate Reduction$5,032,020$496,276If we compare the State rates to the negotiated rates you will see that if we went strictly by the State rates we would realize a $625,000 annual saving or approximately $129,000 more than the negotiated rates.However, as I just said, the State rates are not based on the same criteria that we used for our contract and consequently we will pay more to assure that we are getting the higher quality services we feel are necessary to adequately address our needs.
25 Security Guard Services Recommendations for RFP RefinementsSecurity Guard Services divided into 4 Lots#1 – Courthouses & Admin Center#2 – Corrections & Juvenile Assessment Center#3 – Utilities#4 – Other BuildingsAllows for award to multiple vendorsTailors guard requirements to building requirementsMaximize potential savings while maintaining the appropriate level of securityWe have some recommendations when we do go out for a new contract:4 lotsAllows for multiple vendorsTailors guard requirements to building requirements.Maximizes the potential savings while maintaining the appropriate level of security.
26 Security Guard Services RecommendationsAccept negotiated hourly rates with G4SModify Requirement in the RFPIssue RFP in October 2011Select firm in December 2011Transition in February 2012Recommendations: READWhy not do this now?As I indicated earlier, low turnover and consistent performance are key to providing good security services. We learned this the hard way back in the late 1990’s. We believe that keeping the schedule shown on your screen is the best way to maintain that consistency and reduce turnover while still saving the county approximately $500,000 over our current contract and allowing us to transition in a systematic manner.
27 Contract Security Guard Services Presented to theBoard of County CommissionersMarch 8, 2011
28 Security Guard Services State ContractMinimal SpecificationsInconsistent guard levelsNo screening trainingNo Minimum pay levelsCounty ContractDetailed SpecificationsThree guard levelsScreening training & Site Specific trainingMinimum pay levels