Presentation on theme: "1. Process for the e-contract for the postpaid and prepaid; Logging to the system using below link Press Enter key or click on."— Presentation transcript:
1. Process for the e-contract for the postpaid and prepaid; Logging to the system using below link Press Enter key or click on "GO" 2. Once your DMS Home page opens with lot of options. To create a contract for new sales, click Contract Delivery System link. [ref. figure 01]
3 System will request DMS user ID and Password. Each center has given common username and password to login to above link. [ref. figure 02] Enter center common username ID and password. Press OK to login to create new contract for new sales 4. To do the new sales click New Sale link to open the path for new contract. [ref. figure 03]
5 Very customer to be verify through Verification procedure by entering the details to below screen [ref. figure 04] Step -01 Please note before verify customer details as a center agent need to find out customers requirement for new line. Both Postpaid OR Prepaid connection and Select as above. Step – 02 Enter ID number OR Passport number OR Diving License number and Press Customer Verification button.
6 Customer verification feedback will display on the screen and if verification is Ok please select Yes and Press Go to Contract form link will allow to create a contract with auto generated Contract No.[ ref. figure 05] System verification feedback will display No black listed customer can go head with Sales. If Yes, need find out the black list Sub. No. and inform customer. Please note if you select No and press Go to Contract Form link will allow enter Manual contracts in to the system. Will not generate auto contract no. Note: Black listed customer can still get a line by agreed for payment plan for Old line and go for the new line too.
7 Please follow the guideline to fill the e-contract in the system. [ref. figure 06] Part-01 (first part of filling) Step-1 Enter phone ESN no. which is display back of the unit as well as on the box and press tab. Automatically Sub no. will display in the next field. Step-2 selects the category RET –Retail LMB- Large & Medium Business COP-Corporate PPO-Prepaid Operations SBS-Small Business STAFF-Staff Please note mostly center sales is categories as RET. Step-4 Select the package code automatically display the Subscription package and connection fees Step-3 Select the below as per customer requirement Postpaid - Voice Or Data [internet] Or Fax Prepaid – Voice Or Data [internet]
Part-02 (second part of filling) [ref.figure07] Step-5 Auto generated Contract No. } Step-7 Enter the name and address with initials Step-8 Select the initial Step-6 Select the sales code. Please note each agent has sales code to identify there sales. Please note if you have any additional details, enter Step-9 select if customer require detail Bill Part -03 (Third part of contract filling) [ref.figure08] Step-10 Enter the installation address and press button to copy the address in the billing address field. Step-11 Enter customer contact details Step-12 Tick the accessories given to customer as the sales point } }
Part – 05 (Fifth part of contract filling) [ref.figure10] Pls. note these fields will get automatically filled once the package is code is selected. Step-16 Select the ISP package code as per customer requirement and enter wowID. Pls. note both phone connection and ISP connections purchased at the same time only need to fill. Step-17 fills the address & password as per customers requirement  ] [ Step-18 Special notes can be type with regard to package Connection fee etc
8 Once all the contract parts are entered than press the Draft save to print & Attach link to Save the contract for Printing. Please Note if you press Draft save to print & Attach twice the contract will be saved twice therefore when submitting the contract, will get error notification DUPLICATE. 9 Once the e-Contract is saved. Press the Printable Version for print the contract.[ref. figure 12] Please note if you have done any changes before printing in the contract need to SAVE again by press SAVE link than print