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Past, present, future NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section.

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Presentation on theme: "Past, present, future NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section."— Presentation transcript:

0 Bathroom showroom Product training
NOTE: To change the background image, go into Slide Master view (View, Master, Slide Master). Click on the master page icon and insert image of choice. Send image to back and position it. (To send image to back, select photo, right click and then choose “send to back” – or – select Arrange from top menu and then “send to back”).

1 Past, present, future NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section in the menu at the top of the screen. There are 4 levels of text available and they are, in order of appearance: Text Heading (orange), Main Text Content (regular/body font), Sub Heading (Bold), and Bulleted List.

2 Our Dealer commitment As North America’s leading towel warmer manufacturer, we provide the tools needed to take your towel warmer sales to a new level. We work with dealers like yourself, to promote the range and deliver: NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section in the menu at the top of the screen. There are 4 levels of text available and they are, in order of appearance: Text Heading (orange), Main Text Content (regular/body font), Sub Heading (Bold), and Bulleted List.

3 Our Dealer commitment As North America’s leading towel warmer manufacturer, we provide the tools needed to take your towel warmer sales to a new level. We work with dealers like yourself, to promote the range and deliver: Modular showroom display stands that open the sale and engage your customers. NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section in the menu at the top of the screen. There are 4 levels of text available and they are, in order of appearance: Text Heading (orange), Main Text Content (regular/body font), Sub Heading (Bold), and Bulleted List.

4 Our Dealer commitment As North America’s leading towel warmer manufacturer, we provide the tools needed to take your towel warmer sales to a new level. We work with dealers like yourself, to promote the range and deliver: X Inspirational dealer training sessions to help showroom consultants sell towel warmers. NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section in the menu at the top of the screen. There are 4 levels of text available and they are, in order of appearance: Text Heading (orange), Main Text Content (regular/body font), Sub Heading (Bold), and Bulleted List.

5 Our Dealer commitment 98% in-stock status and next day dispatch.
As North America’s leading towel warmer manufacturer, we provide the tools needed to take your towel warmer sales to a new level. We work with dealers like yourself, to promote the range and deliver: 98% in-stock status and next day dispatch. NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section in the menu at the top of the screen. There are 4 levels of text available and they are, in order of appearance: Text Heading (orange), Main Text Content (regular/body font), Sub Heading (Bold), and Bulleted List.

6 Our Dealer commitment The most extensive CSA approved
As North America’s leading towel warmer manufacturer, we provide the tools needed to take your towel warmer sales to a new level. We work with dealers like yourself, to promote the range and deliver: The most extensive CSA approved towel warmer range in North America. NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section in the menu at the top of the screen. There are 4 levels of text available and they are, in order of appearance: Text Heading (orange), Main Text Content (regular/body font), Sub Heading (Bold), and Bulleted List.

7 Our Dealer commitment As North America’s leading towel warmer manufacturer, we provide the tools needed to take your towel warmer sales to a new level. We work with dealers like yourself, to promote the range and deliver: Hydronic, electric plug-in, and electric hardwire installation options available. NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section in the menu at the top of the screen. There are 4 levels of text available and they are, in order of appearance: Text Heading (orange), Main Text Content (regular/body font), Sub Heading (Bold), and Bulleted List.

8 Our Dealer commitment Attractive stocking programs.
As North America’s leading towel warmer manufacturer, we provide the tools needed to take your towel warmer sales to a new level. We work with dealers like yourself, to promote the range and deliver: Attractive stocking programs. NOTE: To change styles in the main content area, click the Right Indent (Increase Indent) button found under the Paragraph section in the menu at the top of the screen. There are 4 levels of text available and they are, in order of appearance: Text Heading (orange), Main Text Content (regular/body font), Sub Heading (Bold), and Bulleted List.

9 Towel warmer history Towel warmers were once perceived as an unaffordable luxury, only experienced at high-end hotels and in European homes. This used to be the case…

10 Towel warmer history ICO’s vision is “To develop towel warmers, bathroom products and infloor heating systems, and bring this affordable luxury into the range of every household in North America.

11 Very little customer awareness.
Now and then NOW THEN Price $200 - $2,000 $2,000 - $4,000 Availability Next Day Shipping 6 – 8 Weeks Dealer Support ICO works closely with it’s dealers to ensure their success. Non-existent Customer Awareness End users are becoming more and more aware of towel warmers through our marketing efforts. Very little customer awareness.

12 Sales Approach Let us ask you a question….
When you are helping a client choose fixtures for their new bathroom do you ask them: “Would you like a tub in your new bathroom?” No! You ask them which tub they would like. The same concept applies to towel warmers! Don’t be afraid to go ahead and open the sale.

13 Customer approach The next time you close a sale for a luxurious jetted tub: Think… Is this client going to want to step out of this tub to a cool, damp towel? No! This client would love to step out of their tub to a warm, soft and fresh towel.

14 Product Training Differences between Tuzio and Kontour
Tuzio Towel Warmers Kontour Towel Warmers Fluid filled heating method Dry wire heating method Controlled with a 7-day programmable timer Controlled with a built-in on/off switch Custom finish options available No custom finish options available Adjustable brackets Fixed brackets 5 year warranty 1 year warranty Available as hydronic, electric hardwired or electric plug-in Available as electric hardwired or electric plug-in Available in white, chrome, oil rubbed bronze or brushed nickel Available in chrome More horizontal bars Less horizontal bars

15 Product Training - Tuzio
Installation Options All Tuzio towel warmers are available for Hydronic, Electric Plug-In and Electric Hardwire installation.

16 Product Training - TUZIO
Installation Options Hydronic Recommended water input temperature: 158ºF Valves and installation packs need to be ordered separately Must be installed on a closed system incorporating an anti-rust inhibitor

17 Product Training - tuzio
Installation Options Electric Plug-in Comes with a 40” cord and factory fitted plug Fits regular 110V power outlet Must have GFCI protected circuit

18 Product Training - TUzio
Installation Options Electric Hardwire must have GFCI protected circuit comes with a 7 day programmable timer requires regular 110V power includes hardwire kit which attaches to a standard electrical box.

19 Product Training - Tuzio
Choosing Valves and Installation Packs Many people find valves and installation packs for towel warmers very confusing…it really isn’t. Follow these simple steps to ensure you order the right components for your customer.

20 Product Training - Tuzio
Choosing Valves and Installation Packs STEP 1: Are the water feed pipes for the towel warmer coming from the wall or the floor? If from the wall choose angle valves. If from the floor choose straight valves.

21 Product Training - Tuzio
Choosing Valves and Installation Packs STEP 2: Would your customer like to be able to control the temperature of the towel warmer? If yes, choose thermostatic valves. If no, choose regular valves.

22 Product Training - Tuzio
Choosing Valves and Installation Packs STEP 3: Order the 8” installation pack for angle valves or the 24” installation pack with straight valves. STEP 4: Ensure all components (towel warmer, valves, and installation pack) are the same finish. This will be the case if the codes all end with the same number. Note: We recommend using the traditional gate valve and the 8” installation pack for all traditional hydronic towel warmers.

23 Product Training - Tuzio
Wall Brackets All Tuzio towel warmers come with four robust metal wall brackets These brackets are fully adjustable for applications where you are mounting over tile and drywall etc. Brackets must be fixed to wall studs or plywood backing inside the wall Benefit: You will never receive a warranty claim relating to towel warmer brackets – these brackets are stronger than the wall itself!

24 Product Training - Tuzio
Power Consumption All Tuzio towel warmers are 110V and will either be 150W, 300W or 450W depending on the size of the towel warmer – this can be found in the brochure. A towel warmer draws roughly the same amount of power as a light bulb.* All electric towel warmers have an inbuilt thermostat with a pre-set temperature – ensure the timer is programmed so your towel warmer comes on when you need it and then turns itself off when you don’t need it as this saves power consumption. *Based on a 75W lightbulb and a 150W towel warmer being on 50% of the time due to it’s inbuilt thermostat.

25 Product Training - Tuzio
Technical Specifications These comprehensive Tuzio installation guides include everything from rough in stage to final installation, as well as detailed instructions on programming the timer. These can be downloaded from our website:

26 Product Training - Tuzio
Warranty Towel Warmer Frame – 5 years Heating Element – 1 year Programmable Timer – 2 years In the unlikely event of a failure outside of warranty, all parts are fully replaceable (we would prefer that you send the product back to us so that we can replace the parts for you at our facility). All towel warmers are assembled, serviced and CSA approved at our Canadian facility.

27 Product Training - Tuzio
Shipping All towel warmers are stocked at our Regina, SK facility and are ready for immediate shipping all across North America. Products can be shipped via your courier and on your account, or on a prepay and charge basis. Next day shipping service is available and will be quoted on a case by case basis.

28 Product Training - Tuzio
Finishes The Tuzio stock finishes are Chrome, Brushed Nickel, White, Polished Nickel and Oil Rubbed Bronze. Custom finishes are available. Any colour is possible. OIL RUBBED BRONZE CHROME BRUSHED NICKEL POLISHED NICKEL WHITE

29 Product Training - Tuzio
General Facts All Tuzio towel warmers contain a heat transfer fluid – this is a non-toxic fluid that contains antifreeze Tuzio towel warmers may NOT be installed upside down Will a towel warmer heat my bathroom? Yes, some Tuzio towel warmers will heat your bathroom. Please see page 49 of our Edition 5 Bathroom Luxury Brochure to find out what size of towel warmer you need to heat your room.

30 Product Training - kontour
Installation Options All Kontour wall mounted towel warmers are available as Electric Plug-In or Electric Hardwire. All Kontour shelf towel warmers are available as Plug-in. All Kontour freestanding towel warmers are available as Plug-in.

31 Product Training - kontour
Installation Options Electric Plug-in Has a 60” cord and factory fitted plug Requires 110V power Fits regular power outlet Must have GFCI protected circuit Includes on/off switch

32 Product Training - kontour
Installation Options Electric Hardwire Requires 110V power Fits regular power outlet Must have GFCI protected circuit Includes on/off switch Comes with hardwire kit which attaches to a standard electrical box

33 Product Training - kontour
Power Consumption All Kontour towel warmers are 110V and draw between 50W and 260W depending on the size of the towel warmer – this can be found in the brochure. A towel warmer draws roughly the same amount of power as a light bulb.* All electric towel warmers have an inbuilt thermostat with a pre-set temperature. *Based on a 75W lightbulb and a 150W towel warmer being on 50% of the time due to it’s inbuilt thermostat.

34 Product Training - kontour
Technical Specifications These comprehensive Kontour installation guides include everything from rough in stage to final installation. These can be downloaded from our website:

35 Product Training - kontour
Warranty Kontour warranty is one year. Finishes The Kontour product line is only available in chrome, and due to the heating technology inside it, custom finishes are not available.

36 Product Training - kontour
Shipping All towel warmers are stocked at our Regina, SK facility and are ready for immediate shipping all across North America. Products can be shipped via your courier and on your account, or on a prepay and charge basis. Next day shipping service is available and will be quoted on a case by case basis.

37 Product Training - kontour
General Facts Kontour towel warmers may NOT be installed upside down. Kontour towel warmers are made of stainless steel.

38 Product training Differences between Tuzio and Kontour
Tuzio Towel Warmers Kontour Towel Warmers Fluid filled heating method Dry wire heating method Controlled with a 7-day programmable timer Controlled with a built-in on/off switch Custom finish options available No custom finish options available Adjustable brackets Fixed brackets 5 year warranty 1 year warranty Available as hydronic, electric hardwired or electric plug-in Available as electric hardwired or electric plug-in Available in white, chrome, oil rubbed bronze or brushed nickel Available in chrome More horizontal bars Less horizontal bars

39 Other products from ico
CosyFloor Infloor Heating Easy to install Fast and efficient Suitable for almost any floor finish Zero maintenance Lifetime warranty ETL approved For more information see page 56 of the ICO Edition 5 Bathroom Luxury Brochure

40 Other products from ico
CosyBoard Insulation Board Provides a completely waterproof installation Provides an excellent substrate for all tile installations Anti-fracture membrane for increased stability Extremely lightweight and easy to cut High insulation value: R-Value 5.3 per inch For more information see page 62 of the ICO Edition 5 Bathroom Luxury Brochure

41 Other products from ico
Tuzio Mirror Defoggers Effectively eliminates steamed up mirrors Easy to install “peel ‘n’ stick” installation Only 0.4mm thick 110V - Easy to connect to your lighting circuit to ensure defogger is only on when you need it. For more information see page 63 of the ICO Edition 5 Bathroom Luxury Brochure

42 Other products from ico
Tuzio Shower Curtain Rails A traditional bathroom demands a handcrafted shower curtain rail. All Tuzio shower curtain rails are manufactured from the highest quality corrosion-resistant brass materials. For more information see page 52 of the ICO Edition 5 Bathroom Luxury Brochure.

43 POINT OF SALE material review
Our brochure is your silent sales person… it’s selling for YOU at the homes of your customers. Hand brochures out – they are FREE. Don’t underestimate their effectiveness. For further brochures, please contact us at

44 Critical success factors
5 Easy Steps Always open the sale Ensure towel warmers are on every bathroom quote Make sure the concept of a towel warmer is explained on your customer’s initial visit, and your client should always go home with a brochure in their hand Always have brochures available for your customers Showroom displays are vital – clients need to see and touch what they are buying

45 Correspondence Your sales representative is: Wayne Cockburn
toll free: tel: ext. 227 fax: Your Order Inquiry contact and to Request More Point of Sale Material is: Colleen Corbin tel: ext. 221 Your Accounts Receivable contact and contact for Returns & Product Warranty is: Ralph Cockburn toll free: tel: ext. 226 fax:

46 Product Development Feedback
New Products Zack Accessories Artos Faucets

47 conclusion Thank you, from the ICO team!
We trust you enjoyed this product training and are now confident to convey the benefits of Tuzio Towel Warmers to your clients. We look forward to working with you in the near future. You can contact our office, view our website or request a face-to-face meeting. toll free: e: w: icocanada.com

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