1. SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR

2. INTRODUCTION: As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. In order to serve food in the correct time (when) and order (who), you need to know: how to use an Event Order the sequence of events during a seated dinner service the sequence of serving seated guests As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. In order to serve food in the correct time (when) and order (who), you need to know: how to use an Event Order the sequence of events during a seated dinner service the sequence of serving seated guests Special Events held at the San Diego Zoo require a blend of professionalism, customer service, and careful coordination to create a unique and memorable experience for our guests. During these events, you need to observe several rules of etiquette when interacting with guests and also be aware of the overall banquet timeline. Your knowledge and actions are vital to a smooth catered event. In this module, you will learn about how banquets are scheduled, when and what must be done at each interval during the night, and the appropriate serving order for seated guests. Special Events held at the San Diego Zoo require a blend of professionalism, customer service, and careful coordination to create a unique and memorable experience for our guests. During these events, you need to observe several rules of etiquette when interacting with guests and also be aware of the overall banquet timeline. Your knowledge and actions are vital to a smooth catered event. In this module, you will learn about how banquets are scheduled, when and what must be done at each interval during the night, and the appropriate serving order for seated guests.

3. INTRODUCTION: As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. In order to serve food in the correct time (when) and order (who), you need to know: how to use an Event Order the sequence of events during a seated dinner service the sequence of serving seated guests As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. In order to serve food in the correct time (when) and order (who), you need to know: how to use an Event Order the sequence of events during a seated dinner service the sequence of serving seated guests Special Events held at the San Diego Zoo require a blend of professionalism, customer service, and careful coordination to create a unique and memorable experience for our guests. During these events, you need to observe several rules of etiquette when interacting with guests and also be aware of the overall banquet timeline. Your knowledge and actions are vital to a smooth catered event. In this module, you will learn about how banquets are scheduled, when and what must be done at each interval during the night, and the appropriate serving order for seated guests. Special Events held at the San Diego Zoo require a blend of professionalism, customer service, and careful coordination to create a unique and memorable experience for our guests. During these events, you need to observe several rules of etiquette when interacting with guests and also be aware of the overall banquet timeline. Your knowledge and actions are vital to a smooth catered event. In this module, you will learn about how banquets are scheduled, when and what must be done at each interval during the night, and the appropriate serving order for seated guests. NEXT

4. OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority.

5. OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority. Use an Event Order to answer questions about important information for an event. 1 PREPARATION

6. OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority. Use an Event Order to answer questions about important information for an event. When given a list of expected serving actions, you will match them to their corresponding visual cue. 12 PREPARATION WHEN TO SERVE

7. OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority. Use an Event Order to answer questions about important information for an event. Given an interactive scenario depicting a table with guests, you will indicate who to serve, from first to last. When given a list of expected serving actions, you will match them to their corresponding visual cue. 123 PREPARATION WHEN TO SERVE WHO TO SERVE

8. OBJECTIVES: Successfully completing this training module requires you to: At the completion of this training module, you will be able to perform: (need something better) When presented with a sample event order, you will correctly answer a series of question on the type of event, the schedule of events, and menu options including alternative dining selections. When given a formal dining event schedule, you will be able to match a list of expected serving actions to the listed schedule of events. Given an interactive scenario that depicts a formal dining table with guests, you will indicate on the correct order of service by clicking on each guest based on priority. Use an Event Order to answer questions about important information for an event. Given an interactive scenario depicting a table with guests, you will indicate who to serve, from first to last. When given a list of expected serving actions, you will match them to their corresponding visual cue. 123 NEXT PREPARATION WHEN TO SERVE WHO TO SERVE

9. PREPARATION: EVENT ORDER Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu The Event Order Form is broken into three sections: Before an event, you will receive a copy of the Event Order form that contains important information about the event.

10. PREPARATION: EVENT ORDER Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu The Event Order Form is broken into three sections: Before an event, you will receive a copy of the Event Order form that contains important information about the event. When you are reviewing this document, make sure you identify: Type of banquetType of banquet Schedule of eventsSchedule of events Menu optionsMenu options When you are reviewing this document, make sure you identify: Type of banquetType of banquet Schedule of eventsSchedule of events Menu optionsMenu options

11. PREPARATION: EVENT ORDER Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu The Event Order Form is broken into three sections: BANQUET INFORMATION BANQUET TIMELINE BANQUET MENU Click on each of the three sections we are highlighting:

12. PREPARATION: EVENT ORDER Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu The Event Order Form is broken into three sections: BANQUET INFORMATION Click on each of the three sections we are highlighting: BANQUET TIMELINE BANQUET MENU

13. PREPARATION: EVENT ORDER Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu The Event Order Form is broken into three sections: Click on each of the three sections we are highlighting: BANQUET INFORMATION BANQUET MENU BANQUET TIMELINE

14. PREPARATION: EVENT ORDER Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu Banquet Information Banquet Information Banquet Timeline Banquet Timeline Banquet Menu Banquet Menu The Event Order Form is broken into three sections: BANQUET MENU Click on each of the three sections we are highlighting: BANQUET INFORMATION BANQUET TIMELINE

15. PREPARATION: EVENT ORDER This will let you know who you are serving This is where youll find basic information that youll need to know for the event. Event Name Event Manager The two things you will want to note are the Event Name and the Event Manager This is where youll find basic information that youll need to know for the event. Event Name Event Manager The two things you will want to note are the Event Name and the Event Manager We should ask if the Event name will also indicate what type of event it will be – i.e The Jacobson Wedding or Shriners Banquet…otherwise, how will they find out what to expect. This is where youll find basic information that youll need to know for the event- specifically, the Event Name and the Event Manager. INFORMATIO N

16. PREPARATION: EVENT ORDER This is where youll find basic information that youll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule Bridal table.. p2 This will let you know who you are serving This is where youll find basic information that youll need to know for the event. Event Name Event Manager The two things you will want to note are the Event Name and the Event Manager This is where youll find basic information that youll need to know for the event. Event Name Event Manager The two things you will want to note are the Event Name and the Event Manager We should ask if the Event name will also indicate what type of event it will be – i.e The Jacobson Wedding or Shriners Banquet…otherwise, how will they find out what to expect. INFORMATIO N

17. PREPARATION: EVENT ORDER This is where youll find basic information that youll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule Bridal table.. p2 This is who is in charge This will let you know who you are serving This is where youll find basic information that youll need to know for the event. Event Name Event Manager The two things you will want to note are the Event Name and the Event Manager This is where youll find basic information that youll need to know for the event. Event Name Event Manager The two things you will want to note are the Event Name and the Event Manager We should ask if the Event name will also indicate what type of event it will be – i.e The Jacobson Wedding or Shriners Banquet…otherwise, how will they find out what to expect. INFORMATIO N

18. PREPARATION: EVENT ORDER This is where youll find basic information that youll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule Bridal table.. p2 BACK This is who is in charge This will let you know who you are serving This is where youll find basic information that youll need to know for the event. Event Name Event Manager The two things you will want to note are the Event Name and the Event Manager This is where youll find basic information that youll need to know for the event. Event Name Event Manager The two things you will want to note are the Event Name and the Event Manager We should ask if the Event name will also indicate what type of event it will be – i.e The Jacobson Wedding or Shriners Banquet…otherwise, how will they find out what to expect. INFORMATIO N

19. PREPARATION: EVENT ORDER The Timeline lists the entire schedule of events, which include: The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. TIMELINE

20. PREPARATION: EVENT ORDER Date The Timeline lists the entire schedule of events, which include: Date, The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event.

21. TIMELINE PREPARATION: EVENT ORDER DateTime The Timeline lists the entire schedule of events, which include: Date, Time, The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event.

22. PREPARATION: EVENT ORDER DateTimeLocation The Timeline lists the entire schedule of events, which include: Date, Time, Location, The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. TIMELINE

23. PREPARATION: EVENT ORDER The Timeline lists the entire schedule of events, which include: DateTimeLocationFunction Date, Time, Location, and Function The Timeline lists the entire schedule of events, which include: DateTimeLocationFunction Date, Time, Location, and Function The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. TIMELINE

24. PREPARATION: EVENT ORDER The Timeline lists the entire schedule of events, which include: DateTimeLocationFunction Date, Time, Location, and Function The Timeline lists the entire schedule of events, which include: DateTimeLocationFunction Date, Time, Location, and Function The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE

25. PREPARATION: EVENT ORDER The Timeline lists the entire schedule of events, which include: DateTimeLocationFunction Date, Time, Location, and Function The Timeline lists the entire schedule of events, which include: DateTimeLocationFunction Date, Time, Location, and Function The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE BACK

26. PREPARATION: EVENT ORDER The Timeline lists the entire schedule of events, which include: DateTimeLocationFunction Date, Time, Location, and Function The Timeline lists the entire schedule of events, which include: DateTimeLocationFunction Date, Time, Location, and Function The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. The Timeline shows the entire schedule of the event. This section lists: Date Date Time Time Location Location Function Function Youll want to make special note of Time and Function items during the Formal Dinning portion of the event. Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE BACK Well look at the Timeline again in the next section.

27. PREPARATION: EVENT ORDER The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available place card Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available place card Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card.

28. PREPARATION: EVENT ORDER The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available place card Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available place card Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. Pay close attention to any special dietary requests. Theyll also be indicated on the table with a place card. Pay close attention to any special dietary requests. Theyll also be indicated on the table with a place card.

29. PREPARATION: EVENT ORDER The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available place card Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available place card Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. PLACE CARD (SAMPLE) Pay close attention to any special dietary requests. Theyll also be indicated on the table with a place card. Pay close attention to any special dietary requests. Theyll also be indicated on the table with a place card.

30. PREPARATION: EVENT ORDER The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. BACK MENU The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available place card Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. The most common questions you will be asked as a server are about the menu. Look through this section and memorize the dish options available place card Also, pay close attention to any special dietary requests. These will also be denoted on the table with a place card. PLACE CARD (SAMPLE) Pay close attention to any special dietary requests. Theyll also be indicated on the table with a place card. Pay close attention to any special dietary requests. Theyll also be indicated on the table with a place card.

31. PREPARATION: EVENT ORDER 1.If a guest has requested a gluten-free meal, you will find that information on the: Timeline Timeline Information Information Menu Menu 1.If a guest has requested a gluten-free meal, you will find that information on the: Timeline Timeline Information Information Menu Menu 1.If a guest has requested a gluten-free meal, you will find that information on the: » Banquet Timeline » Banquet Information » Banquet Menu

32. PREPARATION: EVENT ORDER 1.If a guest has requested a gluten-free meal, you will find that information on the: Timeline Timeline Information Information Menu Menu 1.If a guest has requested a gluten-free meal, you will find that information on the: Timeline Timeline Information Information Menu Menu 1.If a guest has requested a gluten-free meal, you will find that information on the: » Banquet Timeline » Banquet Information » Banquet Menu CORRE CT! NEXT

33. PREPARATION: EVENT ORDER 1.If a guest has requested a gluten-free meal, you will find that information on the: Timeline Timeline Information Information Menu Menu 1.If a guest has requested a gluten-free meal, you will find that information on the: Timeline Timeline Information Information Menu Menu 1.If a guest has requested a gluten-free meal, you will find that information on the: » Banquet Timeline » Banquet Information » Banquet Menu X TRY AGAIN! X BACK

34. PREPARATION: EVENT ORDER 2.To find out when to serve coffee, look at the: Menu Menu Information Information Timeline Timeline 2.To find out when to serve coffee, look at the: Menu Menu Information Information Timeline Timeline 1.If a guest has requested a gluten-free meal, you will find that information on the: » Banquet Timeline » Banquet Information » Banquet Menu

35. PREPARATION: EVENT ORDER 2.To find out when to serve coffee, look at the: Menu Menu Information Information Timeline Timeline 2.To find out when to serve coffee, look at the: Menu Menu Information Information Timeline Timeline 1.If a guest has requested a gluten-free meal, you will find that information on the: » Banquet Timeline » Banquet Information » Banquet Menu CORRE CT! NEXT

36. PREPARATION: EVENT ORDER 2.To find out when to serve coffee, look at the: Menu Menu Information Information Timeline Timeline 2.To find out when to serve coffee, look at the: Menu Menu Information Information Timeline Timeline 1.If a guest has requested a gluten-free meal, you will find that information on the: » Banquet Timeline » Banquet Information » Banquet Menu X TRY AGAIN! X BACK

37. WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Click on each option to learn more. American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests. Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests.

38. WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Click on each option to learn more. American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service NEXT Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests. Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests.

39. WHEN TO SERVE: These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Click on each option to learn more. American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service PLATED SERVICE BUFFETBUFFET Á LA CARTE NEXT

40. WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Click on each option to learn more. American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service Food is plated in the kitchen and served to guests at a table. Courses are served based on the scheduled timeline. BUFFETBUFFET Á LA CARTE These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- NEXT

41. WHEN TO SERVE: Hover over the boxes below to learn more about the different types of American Style service- Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Click on each option to learn more. American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service PLATED SERVICE BUFFETBUFFET Guests are provided a menu as they are seated. Due to the time and cost constraints, the appetizer, salad and dessert are pre selected for all guests. These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- NEXT

42. WHEN TO SERVE: Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Click on each option to learn more. American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service PLATED SERVICE Á LA CARTE Guests serve themselves from a buffet table. In some cases, guests will be served from stations, such as a meat carving or omelet station. These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- These are the three types of American Style dining services. Hover over the boxes below to learn more about each type-

43. PLATED SERVICE WHEN TO SERVE: The Plated Service is the most common type of banquet. While both Á la Carte and Buffet style services adhere to the same rules, these event types typically have fewer courses and require less action. The Plated Service is the most common type of banquet. While both Á la Carte and Buffet style services adhere to the same rules, these event types typically have fewer courses and require less action. Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Formal Dining functions at the San Diego Zoo follow a standard protocol based on an American Style of service. These rules of etiquette remain constant regardless of the type of event or the time of day. In the American Style of service, all food is prepared in the kitchen and is presented to guests. As a server, your job is to transport food from the kitchen to either tableside service or the buffet line. Click on each option to learn more. American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service American Style Service Options: Plated Service Plated Service A la Carte Service A la Carte Service Buffet Style Service Buffet Style Service BUFFETBUFFET Á LA CARTE NEXT

44. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee

45. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee AMERICAN STYLE BANQUET – Plated Service

46. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET

47. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER

48. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D

49. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES

50. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT

51. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT 6.COFFE E

52. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, lets break down the dining sequence, in order from first to last: Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT 6.COFFE E NEXT

53. WHEN TO SERVE: The next section features an interactive chart to show you what entails Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Plated Service The Plated Service is the most common service offered by the Zoo. It consists of serving courses throughout the event. While both the Á la Carte and Buffet Style service adhere to the same rules, these event types typically have fewer courses and require less action. It is important for you to recognize when you must act during a formal plated dinner to ensure that you are prepared no matter which type of event you are working. Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee Standard Plated Service 1.Pre-Set 2.Starter 3.Salad 4.Entrees 5.Dessert 6.Coffee NEXT

54. WHEN TO SERVE: In the Matching Game below, drag the description to the corresponding picture. Drag the statement below to the corresponding picture. 1.Cleared with the Entrée. 2.Served with dessert. 3.Longest section of the meal. 4.First course of the meal. 5.Main course of the meal. Drag the statement below to the corresponding picture. 1.Cleared with the Entrée. 2.Served with dessert. 3.Longest section of the meal. 4.First course of the meal. 5.Main course of the meal. CLEARED WITH ENTRÉE SERVED WITH DESSERT LONGEST SECTION OF THE MEAL MAIN COURSE FIRST COURSE

55. WHEN TO SERVE: In the Matching Game below, drag the description to the corresponding picture. NEXT Drag the statement below to the corresponding picture. 1.Cleared with the Entrée. 2.Served with dessert. 3.Longest section of the meal. 4.First course of the meal. 5.Main course of the meal. Drag the statement below to the corresponding picture. 1.Cleared with the Entrée. 2.Served with dessert. 3.Longest section of the meal. 4.First course of the meal. 5.Main course of the meal. CLEARED WITH ENTRÉE SERVED WITH DESSERT LONGEST SECTION OF THE MEAL MAIN COURSE FIRST COURSE

56. WHO TO SERVE: Now that youve seen the Event Order and examined the timeline and menu, its time for you to serve the guests. Who do you serve first? Who is served second? In this section, youll learn the correct serving order so that youre aware of the proper serving etiquette. Now that youve seen the Event Order and examined the timeline and menu, its time for you to serve the guests. Who do you serve first? Who is served second? In this section, youll learn the correct serving order so that youre aware of the proper serving etiquette. Now that you know where to find the information that you need for an event, the next step is to know who to serve once the guests are seated. In this section, youll learn the correct serving order once the guests are seated.

57. WHO TO SERVE: Now that youve seen the Event Order and examined the timeline and menu, its time for you to serve the guests. Who do you serve first? Who is served second? In this section, youll learn the correct serving order so that youre aware of the proper serving etiquette. Now that youve seen the Event Order and examined the timeline and menu, its time for you to serve the guests. Who do you serve first? Who is served second? In this section, youll learn the correct serving order so that youre aware of the proper serving etiquette. NEXT Now that you know where to find the information that you need for an event, the next step is to know who to serve once the guests are seated. In this section, youll learn the correct serving order once the guests are seated.

58. WHO TO SERVE: Now that you know where to find the information that you need for an event, the next step is to know who to serve once the guests are seated. In this section, youll learn the correct serving order once the guests are seated. Scan the table. SCAN 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT

59. WHO TO SERVE: Now that you know where to find the information that you need for an event, the next step is to know who to serve once the guests are seated. In this section, youll learn the correct serving order once the guests are seated. Scan the table. Identify by gender, 2 SCAN GENDER 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT

60. WHO TO SERVE: Now that you know where to find the information that you need for an event, the next step is to know who to serve once the guests are seated. In this section, youll learn the correct serving order once the guests are seated. Scan the table. and then age. Identify by gender, 23 SCAN GENDERAGE 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT

61. CHILDREN (up to 12 years old) 1 ELDER WOMEN 2 1.Children (up to 12 years old) 2.Elder women 3.Younger women 4.Elder men 5.Younger men YOUNGER WOMEN 3 ELDER MEN 4 YOUNGER MEN 5 WHO TO SERVE: RULES Serve children first, then elder women, younger women, then elder men. Younger men are served last. NEXT

62. 1.Children (up to 12 years old) 2.Elder women 3.Younger women 4.Elder men 5.Younger men WHO TO SERVE: RULES NEXT FLOATS FROM LEFT (turn on slideshow to see animation) FOOD is served from the guests LEFT side.

63. 1.Children (up to 12 years old) 2.Elder women 3.Younger women 4.Elder men 5.Younger men WHO TO SERVE: RULES NEXT FLOATS FROM LEFT (turn on slideshow to see animation) DRINKS are served from the guests RIGHT side.

64. WHO TO SERVE: RULES Now that you know where to find the information that you need for an event, the next step is to know who to serve once the guests are seated. In this section, youll learn the correct serving order once the guests are seated. NEXT Walk COUNTER-CLOCKWISE when serving food..

65. WHO TO SERVE: RULES Now that you know where to find the information that you need for an event, the next step is to know who to serve once the guests are seated. In this section, youll learn the correct serving order once the guests are seated. NEXT..and CLOCKWISE while serving beverages and clearing.

66. WHO TO SERVE: ACTIVITY Click and drag the type of guest and put them in order of priority (first served to last): Click and drag the following types of guests and put them in order of priority: Children Elder women Younger women Elder men Younger men CHILDREN (up to 12 years old) 1 ELDER WOMEN 2 YOUNGER WOMEN 3 ELDER MEN 4 YOUNGER MEN 5

67. WHO TO SERVE: ACTIVITY Click and drag the type of guest and put them in order of priority (first served to last): Click and drag the following types of guests and put them in order of priority: Children Elder women Younger women Elder men Younger men CHILDREN (up to 12 years old) 1 ELDER WOMEN 2 YOUNGER WOMEN 3 ELDER MEN 4 YOUNGER MEN 5 CORRE CT! NEXT

68. WHO TO SERVE: ACTIVITY Click and drag the type of guest and put them in order of priority (first served to last): Click and drag the following types of guests and put them in order of priority: Children Elder women Younger women Elder men Younger men CHILDREN (up to 12 years old) 1 ELDER WOMEN 2 ELDER MEN 3 YOUNGER WOMEN 4 YOUNGER MEN 5 TRY AGAIN! NEXT

69. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests: Click and drag the following types of guests and put them in order of priority: Children Elder women Younger women Elder men Younger men NEXT OR

70. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first. Click and drag the following types of guests and put them in order of priority: Children Elder women Younger women Elder men Younger men NEXT CORRE CT!

71. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests: Click and drag the following types of guests and put them in order of priority: Children Elder women Younger women Elder men Younger men NEXT X TRY AGAIN!

72. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests:

73. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests: NEXT CORRE CT!

74. X WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests: NEXT TRY AGAIN!

75. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests:

76. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests: NEXT CORRE CT!

77. X WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests: TRY AGAIN!

78. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests:

79. WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests: CORRE CT!

80. X WHO TO SERVE: ACTIVITY In this activity, choose who will be served first out of the two guests: TRY AGAIN!

81. 2.4 Full Table Now, lets put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, 1 should be placed on the guest who is served first, etc.

82. 2.4 Full Table-CORRECT Now, lets put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, 1 should be placed on the guest who is served first, etc. CORRECT!

83. 2.4 Full Table-ERROR(Sample) Now, lets put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, 1 should be placed on the guest who is served first, etc. TRY AGAIN!