Presentation is loading. Please wait.

Presentation is loading. Please wait.

Qualities of housekeeping staff Compiled by Mrs. Vandana Mahajani.

Similar presentations


Presentation on theme: "Qualities of housekeeping staff Compiled by Mrs. Vandana Mahajani."— Presentation transcript:

1 Qualities of housekeeping staff Compiled by Mrs. Vandana Mahajani

2 Grooming Absolutely essential for staff that comes in guest contact Absolutely essential for staff that comes in guest contact Clean crisp uniform, light make up, fresh light cologne spray. Clean crisp uniform, light make up, fresh light cologne spray. No jewellary except for small tops and wedding ring No jewellary except for small tops and wedding ring Hair tied in a bun or kept short. Hair tied in a bun or kept short.

3 Personal hygiene Clean hair and manicured fingernails. Clean hair and manicured fingernails. No body and mouth odour. No body and mouth odour. Report to doctor in case of infections, cuts or bruises. Report to doctor in case of infections, cuts or bruises.

4 Honesty Guest belongings should not be touched Guest belongings should not be touched Discipline and integrity must be maintained. Discipline and integrity must be maintained. Lost and found must be intimated. Lost and found must be intimated. Rules must be followed. Rules must be followed.

5 Courtesy Guest request must be attended to even if they are frequent. Guest request must be attended to even if they are frequent. Politeness and charm must rule. Politeness and charm must rule. A pleasant staff adds positive experience A pleasant staff adds positive experience

6 Tact and diplomacy Aviod hurting guests feelings. Aviod hurting guests feelings. Tact can diffuse tension in a situation Tact can diffuse tension in a situation

7 Eye for detail Determines good service from an average one. Determines good service from an average one. Quality ensures keeping in mind the minutest of details Quality ensures keeping in mind the minutest of details

8 Physical fitness Most work is manual in nature. Most work is manual in nature. Sturdy physical condition a must in HK operations Sturdy physical condition a must in HK operations

9 Co-operativeness Within the housekeeping staff while doing and sharing duties. Within the housekeeping staff while doing and sharing duties. With other dept. when allocating and servicing rooms With other dept. when allocating and servicing rooms


Download ppt "Qualities of housekeeping staff Compiled by Mrs. Vandana Mahajani."

Similar presentations


Ads by Google