2 Index Who we are Our Commitment Our Mission Our Vision Values Human ResourcesOrganizationHealthcare DivisionConsumer DivisionLogistics DivisionMarket ScopeLeadership Team
3 Who we areLuis Garratón, Inc. (LGI) is a privately owned corporation established in Today, the Company provides services and sales of ethical and OTC pharmaceutical products and consumer goods such as: dry foods, household goods and health and beauty products.LGI also provides warehousing and logistics services.Corporate Headquarters and Warehouse facilities are located in Luchetti Industrial Park, Bayamón , Puerto Rico. Warehouse is 80,000 sq ft., with a controlled temperature area for Rx products.In addition, LGI has a 60,000 sq ft. warehouse facility located in Carolina.
4 Our CommitmentWe succeed only when we meet and exceed the expectations of our clients.We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity and fairness.
5 Our MissionTo market and sell quality products and services through higher standards of performance for the benefit of the companies that we represent, their customers, our employees and the community we serve.
6 Our Vision Establish a solid network with clients and suppliers by providing full market coverage for their consumers.Excel in the logistics business services providing ourclients with a state-of-the-art technology, qualityassurance programs and high caliberprofessionalism.
7 Our Values Our actions are a reflection of our values. For this reason we engage ourselves to the highest levels of ethicalbehavior.Client FocusBeing committed to our clients, performing whatever it takes to exceed their expectations.IntegrityTo perform our services with absolute rectitude, transparency and honesty.Team WorkActive participation in collaborative efforts to generate measurable and sustainable results to advance our business partners.
8 Our ValuesLeadershipAlignment with our business partners needs, to achieve extraordinary results and support their business growth.InnovationCreative initiatives in our daily performance on behalf of our clients and their customers.RespectA true commitment to respect our Clients, Suppliers, Colleagues and the communities that we serve.
9 Our Values Accountability To assume total responsibility for the results of our professional performance.Commitment and Absolute LoyaltyTo fulfill our business and Christian roles in the communities we serve.
10 Human Resources Job Evaluation Policy Reward and Recognition Policy Areas of opportunitiesReinforcement of strengthsReward and Recognition PolicyNon-union labor environmentEffective communicationOpen door policyContinuous trainingPersonnel TurnoverMinimumIndividual AdvancementQuality of Life
14 Our Healthcare Division Services Product and supplier loyalty, focused on our represented products.Sales & marketing strategies, development and executions.In-store and Pharmacy promotions.Daily visits to physicians’ offices and follow up calls.Sales/Inventory report analysis to determine sales performance andtrends.Active participation and support of our partners in trade shows,conventions and outreach events.Rx and OTC products registration in the Puerto Rico Department ofHealth.Coordination of training seminars for Medical and SalesRepresentatives.Government Sales:BidsContracts
15 Our Healthcare Division Services Marketing efforts targeted to family, gastroenterologists,hematologists, psychiatrists, neurologists, general and internal medicinephysicians.Regular visits to community hospitals, PHS Hospitals and drugwholesalers.Direct sales to pharmacies.Key drug wholesalers, top chains and independent stores networking.Medical conferences with health-related professionals to introducepharmaceutical products and enhance existing ones.Managed Care SupportPresentation of new products to insurance companies approvals in formularies (including Health Reform) and proposal negotiationsCompliance with Federal and local laws, regulations and rules.Return goods service to customers.
20 Our Consumer Division Services In-store “planograms” to maximize product exposure.Consistent strategic promotional efforts to support our Brands.Monitor distribution levels to obtain strong market coverage.Periodic business reviews with top chains.Merchandising efforts to support the selling cycles.Market Research to determine product positioning.Active participation in trade shows and conventions.Periodic business reviews with our suppliers to identify opportunities.
21 Our Business Associates Among the current Companies that our Consumer Division distribute are:SCHOOL SUPPLYCrayolaBicPentelPilotFiskarsOtherOTHER CONSUMER PRODUCTSPlayskoolMerisantSameWestsoyNissin SoupPic Corp.Servaas LabsBar Keeper FriendsKing PineSTRATEGIC ALLIANCESGerber3MHBCBoostHumphrey’sLanman & KempGarden House LabsCiruelax / PrunelaxKonsyl LabsAMOD & GSchering
22 Our Market Scope Independent Supermarkets Supermarket Chains Mass MerchandisersDepartment StoresDrug WholesalersHardware StoresDoctorsUnited States Military BasesHospitalsGovernment InstitutionsCommunity PharmaciesDrugstore ChainsCooperative Buying groupsDrug storesSupermarketsFood Clubs
31 Logistics Division Organizational Chart PRESIDENTLOGISTICS DIRECTORMANAGERSSUPERVISORSTEAM LEADERSOPERATORSCUSTOMER SERVICE SUPERVISORCUSTOMER SERVICE REPRESENTATIVEQUALITY ASSURANCE DIRECTOREXECUTIVE DIRECTOR
32 Logistics Division Scope As a third party logistics provider (3PL), LGI specializes in integrated warehousing and transportation services that are scaled and customized to our client’s needs.
33 Logistic Services Receiving & Put away The proper storage and tracking of inventory ensures delivery times therefore, asset management costs are reduced.WarehousingLGI has three warehouse facilities in Bayamón, Carolina & CatañoSecurity, Temperature control, Cleaning, Pest Control & Employee training are the back bones of the warehouse operations.DispatchingPick & pack fulfillment servicesCross dockingPackaging/repackagingDeliveryOur capabilities facilitates the efforts to reach new and existing customers inside and outside of Puerto Rico.Fleet of over 40 trucks between owned and certified DOT independent truckers.Customized system of freight transportationLatest in Delivery tracking technologyReturnsReturn merchandise processingDrug RecallsCycle countsCustomized inventory control management-inventory reporting, cycle counts, physical counts, etc.33
34 Warehouse Management System Design for Consumer and Pharmaceutical Distribution.Radio frequency system.Manage product by lot number and expiration date.Location Management.Full integrated platform that can communicate with:SAP JD Edward Oracle SystemCycle Count System.Reserve Inventory of location level.Dangerous Goods Handling.Customer Delivery System.Alert System – notifies via or text message to a mobile device that the product has been delivered
35 Quality Assurance Program Management CommitmentTrainingFacilities and EquipmentCleaning Pest Control & MaintenanceWritten ProceduresWarehousing and Handling of InventoryPersonnel ManagementSafetySecurityRecord keepingMonitoringValidationPerformance IndicatorTracking of ResultsResponsibilities by third parties
37 Logistics Division Service Culture Our primary Organizational principle is its Service Culture. It is a natural way of thinking for all our employees, constantly seeking to meet and exceed our customers and business partners expectations.Our Service Culture is reinforced in all trainings provided to our employees at all levels of our company.We also evaluate and reward our employees performance annually.
38 Logistics Division Partners Consumer & Over the counter productsCooperativa de Farmacias Puertorriqueñas (Coopharma)Cordialsa Boricua EmpaquesGerber ProductsP & G Professional Care (Wella)Vinos SelecciónWG GroupRevlonKellogg’sRx & Controlled substance productsEfficient LaboratoriesLanza & Sons.Llorens PharmaceuticalsPortal PharmaceuticalsRepor Labs.Biovail
39 Strengths Management - Logistics Over 20 years of experience in Logistics BusinessQuality Control ProgramKnowledge of Internal ControlSarbanes Oxley requirementsKnowledge of Warehouse organizationalstructureOver 20 transitions of companies to third partylogistics
40 Executive Team Raúl Rodríguez, CPA President/ CEO As President / CEO, Raúl brings to LGI Inc. an extensive and profound experience in leading top locally owned companies in Puerto Rico.He started his career at Deloitte & Touche and later worked as Vice President of Finance and Administration at César Castillo, Inc.Among the outstanding positions that he has occupied during his career are: Chairman of the CPA Society of Puerto Rico ; Chairman/ Treasurer of the ICPR Junior College Board and Chairman of the Inter-American Accountant Associations Quality Commissions from 2002 to present.Raúl has been the recipient of various professional awards; among them, the Certified Public Accountant of Puerto Rico in As an active community leader, he has volunteered in major civic and sports associations, among other community initiatives.A graduate from the University of Puerto Rico, Raúl holds a Business Administration Degree, with a major in Finance and Accounting. He is a Certified Public Accountant.Raul is also President/ CEO of Droguería Betances.
41 Executive Team Rafael Rodríguez Vice-President Rafael hold a Business Administration Degree, with a manor in Marketing from the University of Puerto Rico. He started his business career working in a Family Owned business. He was one of the founding members of the Selecto Chains Supermarkets.In 1981, he moved to the US, worked with town Fortune 500 companies Campbell Soup Company and the Miller Brewing Co., a division of Phillip Morris, working as a Sales Representative, Account Manager, Brand Manager and Sales Supervisor.With Grupo Modelo, the manufacturer of Corona Extra, he worked in the International Division managing the Caribbean and the Central American Market.
42 Executive Team María Victoria León Freire, CPA Director Financial DepartmentMaría Victoria started her career at Ernest & Young. She occupied the positions of the Finance Director for the Puerto Rico Tourism Company, Auxiliary Secretary of Administration & Finance for the Secretary of Transportation & Public Works, President of the Highway Authorities Auctions Committee, Finance Director for the Municipality of San Juan. María Victoria is member of the Finance Analyst Association and CPA Society of Puerto Rico. Graduated from University of Puerto Rico, Magna Cum Laude on 1985, Business Administration Degree with mayor in Accounting. She is certified Public Accountant.
43 Executive Team Elizabeth Garratón, R.Ph. Vice-President Healthcare DivisionElizabeth is a Registered Pharmacist, graduated from the University of Puerto Rico Medical Science Campus, 21 years ago. As Vice President of the Healthcare Division of LGI, she leads all the Company’s ethical, OTC products marketing, and sales strategies executions.Characterized by a dynamic personality, she was responsible for the outstanding launch of Suboxone® and Subutex® products in the local market, being the first time that a medicine serves as a true alternative for opiate addiction in Puerto Rico.
44 Executive Team Carlos Martinez, MBA Vice-President Consumer Division Carlos holds an MBA in Marketing from the University of New Haven in Connecticut. Later, he lead his own Company dedicated to Product Management for 14 years. Previously, he was Brand Manager for Kellogg's and Marketing Manager for Revlon in Puerto Rico.As Vice President of LGI Consumer Division, he is responsible for the strategic planning, marketing and sales of LGI consumer goods.His ability to understand the consumer mindset and uncover the consumer insights has built LGI business to a new level. Therefore, enhancing LGI customers’ relationships.
45 Executive Team Marisol González Jiménez, Executive Director A proactive and forward thinker, Marisol is a Summa Cum Laude Business Administration graduate of the Interamerican University of Puerto Rico, with 15 years of experience and hands-on knowledge in sales, marketing and operations.An energetic leader, her excellent organizational and motivational skills and business focus earned her the actual role in LGI leadership team.
46 Janette Pérez Brand Manager Executive TeamJanette Pérez Brand ManagerPatience and perseverance are the attributes that mostly characterizes Janette. She has worked her way up at LGI over the past ten years. She started in 1994 as a Medical Representative; by she became Sales Supervisor, by Director of our Pharmaceutical Division and by 2005, Brand Manager.She is responsible, among many other things, for monitoring product sales and marketing in drugstores and for the success of Ciruelax® market leading brand and recipient of LGI Top Company Awards in and 2004, respectively. She is also in charge of several OTC product lines.Janette holds a bachelor’s Degree in Science with a major in Medical Representative from the Interamerican University of Puerto Rico.
47 Luis Alicea Emmanuelli Operations Director Executive TeamLuis Alicea Emmanuelli Operations DirectorLuis holds a BBA in Arts with a major in Administration from the Interamerican University. He has been offering Logistics Services for the Pharmaceutical Industry and Consumer for the past 15 years.Luis has participated in several seminars such as Performance & Measurements in Logistics, Physical Inventories & Cycle Counts, Planning and improving warehouse operations and project managements.
48 Enid Blasini Rubero Quality Assurance Director Executive TeamEnid Blasini Rubero Quality Assurance DirectorEnid holds a Bachelor’s Degree in Science in Industrial Engineering from The University of Puerto Rico, Mayagüez Campus. She worked as a Supply Chain Manager for Procter & Gamble for 14 years covering the areas of Purchasing, Inventory Management, Warehouse Management, Inbound/Outbound Transportation, 3PL Management, Quality Assurance and Internal Controls Areas.With her vast experience in all Supply Chain Logistics areas, she is key to the development and implementation of the highest standards on the operational performance as well as on the Quality Assurance and Internal Controls areas of LGI.She is also an expert in SAP on the Purchasing, Warehouse Management and Master data Modules. She has been trained as coach on Developing People, Total Quality Management, Persuasive Selling, 5 Sigma, among many other logistics relevant topics.
49 Executive Team Magda Delpin IT Manager A graduate of UPR, Bachelor in Science, Chemistry and Math Majors. Worked for IBM as a Systems Programmer, Systems Engineer and Professor in IBM’s Educational Center. Strong background in both Systems Analysis and Programming. Has held I/T supervisory positions in the private sector an the banking industry. Joined Luis Garratón, Inc. in 2005 and has played a key role in the implementation of ASW software for the company.
50 Strengths Company 60 years of Market Experience Long term relationship with principalsProduct Management structureMerchandising supportMarketing SupportDiversified product portfolioStrong sales force structureService and Quality CultureHigh level of professionalism and integrityLong term commitment
51 Let’s fuel your growth and success, With over 60 years of market experience,LGI has the people, the knowledge and the programsto successfully achieve your Company business goalsin today’s Caribbean marketplace.Let’s fuel your growth and success,let’s do it with Luis Garratón, Inc!Rev. 7/14/09