Presentation on theme: "Presentation by Ankit Gupta, Secretary, Chandigarh Hospitality Association."— Presentation transcript:
Presentation by Ankit Gupta, Secretary, Chandigarh Hospitality Association
Simple English it means : No dirt, No dust, No stains etc.
In Hospitality services, cleanliness means much more than just absence of dust, dirt or stain. So henceforth for better understanding we call it Cleanliness +
To understand Cleanliness + we would do a little role reversal today. Instead of being a Hospitality professional lets assume me to be Hospitality Guest much like almost all of us who at some stage must have been a hospitality Guest.
My expectations vis a vis cleanliness are: Neat & Clean Environment: basic Hygienic Environment, Thematic Environment Symmetrical Environment Basically as a guest I have critical expectations of anything under the Outlets roof!
Yes I have made small notes on the Room Service Menu Yes I have used the Hotel linen to wipe my shoes Yes my Kids have scratched the furniture polish and written on hotel walls Yes I have had my food on the bed.
Yes I have put my shoes on the Hotel couch Yes I have littered the public area lobbies Yes I have scratched the hotel elevator with my luggage Yes I have carried dirty footwear onto the plush hotel rug
As most Hospitality managers would agree cleanliness/maintenance is most of the single highest expenditure of our balance sheet. After all in Hospitality its just not about dust, dirt or stains but far more.
While we appreciate a Guest desire for premier facilities, we most humbly make an appeal: Please do not be a Guest such as me. Empathize with us and help us in achieving a Cleanliness + environment for you.
Wishing everyone a responsible and clean Chandigarh Thank You for your patience and time. Ankit Gupta