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Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career Professional Image & Etiquette Cathy Parker.

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Presentation on theme: "Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career Professional Image & Etiquette Cathy Parker."— Presentation transcript:

1 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Professional Image & Etiquette Cathy Parker Assistant Director Career Services University at Albany

2 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Self - Presentation A word about Culture The way you dress The way you communicate Things to watch for

3 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Its All About Culture Etiquette is culture specific Work Culture is different from School Culture Common goal vs. individual goals People of different ages and backgrounds Not all company cultures are alike We are going to focus mostly on US Corporate Culture

4 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Multigenerational Workplace People of different ages have different… Communication and management styles. Meanings of work and loyalty to an employer. Rewards and career advancement ideas. These generational values can affect… The behavior of your manager or supervisor. Policies of a company.

5 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Professional Dress Dress for the job you want not the job you have Levels of Dress Business Tailored Business Casual Casual And everything in between

6 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Business Tailored Style Key element: Suit

7 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Business Casual Style Still neat and clean For men Khakis or dress pants Button down shirts or polo shirts Casual shoes Sweaters and vests No tie needed For Women Khakis or dress pants Jean or corduroy skirts More casual sweaters

8 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu In-between Between Business Tailored and Business Casual Men Sports Jacket and tie – not a suit Khakis or dress pants Women Jackets – not a suit Skirts – no denim or corduroy Dressy sweaters – twin set

9 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Casual Style OK in some settings

10 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Donts for Men Forget to shave Too much jewelry Forget to tuck in your shirt – unless casual dress Baggy pants Extreme hairstyles or unnatural hair colors (i.e. green, blue, pink) Hats indoors

11 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Donts For Women Really short skirts Showing too much skin Sandals are OK but not flip flops Lingerie on the outside Spaghetti straps Really young looks Extreme hairstyles or unnatural hair colors (i.e. green, blue, pink)

12 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Spoken Communication Interpersonal conversation Start out speaking formally Do not SWEAR Do not spread office gossip Be careful about saying anything negative Watch your co-workers – follow their lead

13 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Phone Etiquette Speaker phones Putting someone on speaker phone Mute your phone while others are presenting information Voice mail This is the companys message system not yours. A professional message Leaving a voice-message State your name clearly. Keep the message brief – for longer topics use email Repeat your name and number at the end

14 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Written Communication Proof read it!!! No typos Correct grammar, no slang Business jargon is OK, however Be careful what you say You dont know who will read it You dont know where it will go

15 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Email is not Always Casual* –Dont be cute Acronyms - LOL TTFN Emoticons ;-) 8-} >8-0 –Do not use text message talk –Dont use lots of !!!!! –Dont mark everything urgent –Dont reply all unless you REALLY mean to. –Do proof read it before you send –Do include a subject line – otherwise it could be deleted –Do add the email address last – to avoid accidentally sending it too soon. –Do use proper capitalization and punctuation *Getting from College to Career, Lindsay Pollak, Harper Collins 2007

16 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Other things to know –Your desk and office space You will be judged by your calendar and wall art Find out what is allowed and who is allowed to hang them up –Meetings Be on time Call ahead if you will be late Apologize and dont make excuses if you are late or miss meeting –The technology does not belong to you Use it for business only The company can … Read ALL of your email Block certain websites Track your web browsing history Dont forward chain letters Dont browse inappropriate sites Dont use company resources for personal reasons

17 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Other company rules and culture Spending company money Business dinners Books and professional dues Office supplies Travel Which airlines and hotels are allowed How loose are expense reports Work schedule What are the real work hours Do you need to plan vacation time ahead?

18 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu What to watch Management style: Dont be offended if your input is not universally accepted or encouraged You may need to seek out mentoring rather than have it provided Policies and procedure: Take them seriously If you need to do something outside the rules, Ask. If the answer is no it is no

19 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu What to watch Rewards: Not everyone gets a raise; rewards are based on results Dress: Dress conservatively until you know what is allowed at your company Dress similar to people who are respected Ask about piercings and tattoos Your parents: Have nothing to do with your job They CANNOT advocate for you at work

20 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu How Can You Know All This Stuff!! You cant – so relax No one expects you to get it all right the first time No one expects you to just know How do you learn Watch your coworkers Ask secretaries Ask your manager Get a mentor If you make a mistake – apologize and move on

21 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Being Yourself at Work Being part of any group is a compromise Companies treasure their images or brand Brand equity = customer loyalty = $$$$$ As an employee you are part of the Brand A well understood culture gives us guidance on how to handle situations A roadmap for success An expectation of how people will treat you

22 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu You Have a Choice Do you want to look like a native or a tourist? Do you want to be a success or a rebel? Look for a culture that you would feel comfortable with Start conservatively until you know the culture Use your unique personality to stand out in positive ways

23 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Always Remember the Golden Rule! In Business…… Whoever has the GOLD makes the Rules!

24 Career Services, University at Albany Science Library G-50 518.437.4900 albany.edu/career career@albany.edu Need More Help? Contact UAlbany Career Services Phone: 437-4900 Email: career@albany.educareer@albany.edu Follow us on Twitter UAlbanycareer Like our Facebook page UAlbany Career Services Join our LinkedIn group University at Albany Career Services Hours: M- F from 9 AM – 5 PM


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