Presentation on theme: "Professional Image & Etiquette"— Presentation transcript:
1Professional Image & Etiquette Cathy ParkerAssistant DirectorCareer ServicesUniversity at Albany
2Self - Presentation A word about Culture The way you dress The way you communicateThings to watch for
3It’s All About Culture Etiquette is culture specific Work Culture is different from School CultureCommon goal vs. individual goalsPeople of different ages and backgroundsNot all company cultures are alikeWe are going to focus mostly on US Corporate Culture
4Multigenerational Workplace People of different ages have different…Communication and management styles.Meanings of work and loyalty to an employer.Rewards and career advancement ideas.These generational values can affect…The behavior of your manager or supervisor.Policies of a company.
5Professional Dress Dress for the job you want not the job you have Levels of DressBusiness TailoredBusiness CasualCasualAnd everything in between
7Business Casual Style Still neat and clean For men For Women Khakis or dress pantsButton down shirts or polo shirtsCasual shoesSweaters and vestsNo tie neededFor WomenJean or corduroy skirtsMore casual sweaters
8In-between Between Business Tailored and Business Casual Men Women Sports Jacket and tie – not a suitKhakis or dress pantsWomenJackets – not a suitSkirts – no denim or corduroyDressy sweaters – twin set
10Don’ts for Men Forget to shave Too much jewelry Forget to tuck in your shirt – unless casual dressBaggy pantsExtreme hairstyles or unnatural hair colors (i.e. green, blue, pink)Hats indoors
11Don’ts For Women Really short skirts Showing too much skin Sandals are OK but not flip flopsLingerie on the outsideSpaghetti strapsReally “young” looksExtreme hairstyles or unnatural hair colors (i.e. green, blue, pink)
12Spoken Communication Interpersonal conversation Start out speaking formallyDo not SWEARDo not spread office gossipBe careful about saying anything negativeWatch your co-workers – follow their lead
13Phone Etiquette Speaker phones Voice mail Putting someone on speaker phoneMute your phone while others are presenting informationVoice mailThis is the company’s message system not yours.A professional messageLeaving a voice-messageState your name clearly.Keep the message brief – for longer topics useRepeat your name and number at the end
14Written Communication Proof read it!!!No typosCorrect grammar, no slangBusiness jargon is OK, howeverBe careful what you sayYou don’t know who will read itYou don’t know where it will go
15Email is not Always Casual* Don’t be cuteAcronyms - LOL TTFNEmoticons ;-) 8-} >8-0Do not use text message talkDon’t use lots of !!!!!Don’t mark everything urgentDon’t reply all unless you REALLY mean to.Do proof read it before you sendDo include a subject line – otherwise it could be deletedDo add the address last – to avoid accidentally sending it too soon.Do use proper capitalization and punctuation*Getting from College to Career, Lindsay Pollak, Harper Collins 2007
16Other things to know Your desk and office space Meetings You will be judged by your calendar and wall artFind out what is allowed and who is allowed to hang them upMeetingsBe on timeCall ahead if you will be lateApologize and don’t make excuses if you are late or miss meetingThe technology does not belong to youUse it for business onlyThe company can …Read ALL of yourBlock certain websitesTrack your web browsing historyDon’t forward chain lettersDon’t browse inappropriate sitesDon’t use company resources for personal reasons
17Other company rules and culture Spending company moneyBusiness dinnersBooks and professional duesOffice suppliesTravelWhich airlines and hotels are allowedHow loose are expense reportsWork scheduleWhat are the “real” work hoursDo you need to plan vacation time ahead?
18What to watch Management style: Policies and procedure: Don’t be offended if your input is not universally accepted or encouragedYou may need to seek out mentoring rather than have it providedPolicies and procedure:Take them seriouslyIf you need to do something outside the rules, Ask. If the answer is no it is no
19What to watchRewards: Not everyone gets a raise; rewards are based on resultsDress:Dress conservatively until you know what is allowed at your companyDress similar to people who are respectedAsk about piercings and tattoosYour parents:Have nothing to do with your jobThey CANNOT advocate for you at work
20How Can You Know All This Stuff!! You can’t – so relaxNo one expects you to get it all right the first timeNo one expects you to “just know”How do you learnWatch your coworkersAsk secretariesAsk your managerGet a mentorIf you make a mistake – apologize and move on
21Being Yourself at Work Being part of any “group” is a compromise Companies treasure their images or brandBrand equity = customer loyalty = $$$$$As an employee you are part of the BrandA well understood culture gives us guidance on how to handle situationsA roadmap for successAn expectation of how people will treat you
22You Have a Choice Do you want to look like a native or a tourist? Do you want to be a success or a rebel?Look for a culture that you would feel comfortable withStart conservatively until you know the cultureUse your unique personality to stand out in positive ways
23Always Remember the Golden Rule! In Business……Whoever has the GOLD makes the Rules!
24Need More Help? Contact UAlbany Career Services Phone: 437-4900 Follow us on Twitter UAlbanycareerLike our Facebook page UAlbany Career ServicesJoin our LinkedIn group University at Albany Career ServicesHours: M- F from 9 AM – 5 PM