Presentation on theme: "Doing Business: Belgium & the Netherlands, the difference compared"— Presentation transcript:
1Doing Business: Belgium & the Netherlands, the difference compared Andreas ter Woort
2Who am I ? So… What's the point…? Name: Andreas ter WoortNationality: Dutch“if you ain’t Dutch, you ain’t much!”So… What's the point…?House: WindmillWhere: Below sea levelCloths: Wooden shoes and traditional dress
141. Dealing with hierarchy hierarchy lowbeing independenthierarchy for convenienceequal rightssuperiors accessiblehierarchy highbeing dependenthierarchy is existentialprivilegessuperiors inaccessible
15Which culture scores a) highest b) lowest on HIERARCHY? NETHERLANDSJAPANUKNORWAYBELGIUM
16Which culture scores a) highest b) lowest on HIERARCHY? NETHERLANDS38JAPAN54UK35NORWAY31BELGIUM68
172. Dealing with relationships What makes a good neighbour, and how do you respect your neighbour?
182. Dealing with relationships "We" culturesthe group: “We”opinion of the groupimplicit communicationloss of ‘face’, shamerelationship oriented"I" culturesthe individual: “Self”individual opinionsexplicit communicationloss of self-respect, guilttask oriented
19Which culture is a) the most ‘I’ oriented b) the most ‘WE’ oriented ? U.S.A.JAPANPORTUGALBELGIUMNETHERLANDS
20Which culture is a) the most ‘I’ oriented b) the most ‘WE’ oriented ? U.S.A.91JAPAN46PORTUGAL27BELGIUM75NETHERLANDS80
213. Dealing with one's role in society “Employee of the Month!!!”reward or punishment?ConsensusOrDecisive ?
24Which culture is a) the most “Consensus” seeking b) the most “Decisive” ?NLSWEDENJAPANUKBELGIUM
25Which culture is a) the most “Consensus” seeking b) the most “Decisive” ?NL14SWEDEN5JAPAN95UK66BELGIUM54
26Bungee Jumping: Certain or not? 4. Dealing with UncertaintyBungee Jumping: Certain or not?
27Which culture requires a) most structure and detail b) least structure and detail?NETHERLANDSBelgiumCzech Rep.GBGERMANY
28Which culture requires a) most structure and detail b) least structure and detail?NETHERLANDS50Belgium94Czech Rep.71GB35GERMANY65
29Action & Implementation American / UKDutchActionBelgiumGermanyTime
30Manager's role varies across cultures Source : André Laurent2030405060107080 % Percentage in agreementGreat BritainSwedenNetherlandsUSADenmarkSwitzerlandBelgiumGermanyFranceItalyIndonesiaJapan101718232738444653667378171823“It is important for a managerto have at hand precise answers tomost of the questions that hissubordinates may raise abouttheir work”2738444653667378
31Implication for communication Between Netherlands& Belgium Respect / Dis-respect for HierarchyRules / General guidelinesFormality / Act normalPerformance versus performance…
33Practical tips for Belgians Be less directPay a lot more attention to non-verbalReady to spend more time on relationship buildingDo not keep talking when there is silence. Give it some timeWhen the communication breaks down, try to solve it bilaterally or through an intermediary
34Practical tips for Dutch Be less directDo not make jokes. Really…Ready to spend more time on relationship buildingRespect hierarchyListen (in other words, shut up for once!)Detail, detail, detail (also legal!)
35“Everything that irritates us about others… can lead us to an understanding of ourselves.” Culture is both comfortable and transparent - we swim in it everyday and don’t notice it - until someone different comes along.Carl Jung
36Want to know more? Visit: www.culturematters.com Thank you!Culture is both comfortable and transparent - we swim in it everyday and don’t notice it - until someone different comes along.