Presentation on theme: "Www.culturematters.com Andreas ter Woort Doing Business: Belgium & the Netherlands, the difference compared."— Presentation transcript:
www.culturematters.com Andreas ter Woort Doing Business: Belgium & the Netherlands, the difference compared
www.culturematters.com Who am I ? Name: Andreas ter Woort Nationality: Dutch if you ain t Dutch, you ain t much! House: Windmill Where: Below sea level Cloths: Wooden shoes and traditional dress So… What's the point…?
www.culturematters.com The 4-D Model WI PG HI 0 50 100 AA Low High Value differences between countries can be explained by four dimensions of national culture.
www.culturematters.com Were all equal… But are we?
www.culturematters.com 1. Dealing with hierarchy hierarchy low being independent hierarchy for convenience equal rights superiors accessible hierarchy high being dependent hierarchy is existential privileges superiors inaccessible
www.culturematters.com NETHERLANDS JAPAN UK NORWAYBELGIUM Which culture scores a)highest b)lowest on HIERARCHY?
www.culturematters.com Which culture scores a)highest b)lowest on HIERARCHY? NETHERLANDS 38 JAPAN 54 UK 35 NORWAY 31 BELGIUM 68
www.culturematters.com What makes a good neighbour, and how do you respect your neighbour? 2. Dealing with relationships
www.culturematters.com 2. Dealing with relationships "We" cultures the group: We opinion of the group implicit communication loss of face, shame relationship oriented "I" cultures the individual: Self individual opinions explicit communication loss of self-respect, guilt task oriented
www.culturematters.com Which culture is a)the most I oriented b)the most WE oriented ? U.S.A.JAPAN PORTUGAL BELGIUM NETHERLANDS
www.culturematters.com Which culture is a)the most I oriented b)the most WE oriented ? U.S.A. 91 JAPAN 46 PORTUGAL 27 BELGIUM 75 NETHERLANDS 80
www.culturematters.com Employee of the Month!!! reward or punishment ? 3. Dealing with one's role in society Consensus Or Decisive ?
www.culturematters.com Which culture is a)the most Consensus seeking b)the most Decisive ? NLSWEDENJAPANUKBELGIUM
www.culturematters.com NL 14 SWEDEN 5 JAPAN 95 UK 66 BELGIUM 54 Which culture is a)the most Consensus seeking b)the most Decisive ?
www.culturematters.com Bungee Jumping: Certain or not? 4. Dealing with Uncertainty
www.culturematters.com Which culture requires a) most structure and detail b) least structure and detail? NETHERLANDSBelgium Czech Rep.GB GERMANY
www.culturematters.com NETHERLANDS 50 Belgium 94 Czech Rep. 71 GB 35 GERMANY 65 Which culture requires a) most structure and detail b) least structure and detail?
www.culturematters.com Action & Implementation Time Action Germany Dutch American / UK Belgium
www.culturematters.com Manager's role varies across cultures Source : André Laurent 2030405060107080 % Percentage in agreement Great Britain Sweden Netherlands USA Denmark Switzerland Belgium Germany France Italy Indonesia Japan 17 18 23 27 38 44 46 53 66 73 78 17 18 23 27 38 44 46 53 66 73 78 It is important for a manager to have at hand precise answers to most of the questions that his subordinates may raise about their work 10
www.culturematters.com Respect / Dis-respect for Hierarchy Rules / General guidelines Formality / Act normal Performance versus performance … Implication for communication Between Netherlands& Belgium
www.culturematters.com Practical tips for Belgians Be less direct Pay a lot more attention to non-verbal Ready to spend more time on relationship building Do not keep talking when there is silence. Give it some time When the communication breaks down, try to solve it bilaterally or through an intermediary
www.culturematters.com Practical tips for Dutch Be less direct Do not make jokes. Really… Ready to spend more time on relationship building Respect hierarchy Listen (in other words, shut up for once!) Detail, detail, detail (also legal!)
www.culturematters.com Everything that irritates us about others… can lead us to an understanding of ourselves. Carl Jung
www.culturematters.com Want to know more? Visit: www.culturematters.com www.culturematters.com or www.culturebriefing.com www.culturebriefing.com Thank you! Andreas.terWoort@culturematters.com