Presentation on theme: "Resident Rights: a training for facility staff"— Presentation transcript:
1Resident Rights: a training for facility staff Long Term Care Ombudsman ProgramBoulder County Aging Services
2Introduction/Icebreaker For facility staff:What Department do you work in?-Administration -Nursing-Business Office -Dietary-Activities -Social Services-Housekeeping -Maintenance-Laundry -OtherLTCO:How long have you been an Ombudsman?
3Group ATrue False1. The bookkeeper may open personal mail if a resident is in thehospital for an extended period of time.2. Residents should be protected from information that wouldupset them.3. A Nursing Home can set times for waking up and going to bedthat all residents must follow.4. It is necessary to obtain consent from the “responsible party”before allowing a resident to leave the facility for a visit.
4Difficult Transitions If you moved into a Nursing Home, what would you miss the most? Aging often involves loss:- loss of loved ones- loss of possessions- loss of independence/healthEach person will experience loss differently:- Isolation- Anger- GriefStaff can ease this transition through:- respect- compassion/understanding of situation- awareness of loss process
5Group BTrue False5. A resident can be restricted from smoking if their health is indanger because of it.6. A resident can be forced to comply with proper hygiene.7. Residents may complain if they are served broccoli repeatedlyfor dinner.8. A resident must go to at least some activities.
6Importance of Individuality/Possessions What 3 things would you take with you if you moved into a Nursing Home?Offer only a small slice of what someone had beforeShould ALWAYS be respected as personal propertyMay be only connection to pastProvide opportunities to get to know residentPersonal Expressions
7Group C 9. The staff may go through drawers and belongings without True False9. The staff may go through drawers and belongings withoutpermission if they suspect a person has spoiled food ormissing items from other residents.10. A Nursing Home cannot be held responsible for personalpossessions such as wedding rings.11. A resident may be asked to leave if he/she can’t get alongwith staff or other residents.12. Residents can only use their money for necessities, such asclothing, toiletries, and other personal items.
8“Personal Needs Money and Control” If you had only $50 personal needs money each month, what would you spend it on?Covers everything: clothing, shoes,lotion, outings, and goodies (to name a few!)NH should provide free or affordable outingsRestrictions cannot be imposed based on health, behaviors, etc.
9Group DTrue False13. A resident does not need to be included in decisions if they have a Power of Attorney.14. If a resident is upset, sending them to their room for a “time out” is acceptable.15. A family member can have medication withheld from aresident if they feel the medication is no longer needed.16. A place should be made available for a resident to spendprivate time with a member of the opposite or same sex.
10How would you want to be treated? This is a home. Not homelike, not homey, but home.Remember- freedom should be afforded to every individual. Think of your own home. Does someone tell you:- What to eat?- What to wear?- When to go to bed?- How to spend your money?Cultural, ethnic and religious differences need to be appreciated.Remember- Regardless of how residents may treat you, your response needs to be the same: - Dignity- Respect- FreedomThis can be hard. But being aware of this struggle and preparing ways to provide this is essential!
11Residents Should Never Lose Their Rights! The right to be:Fully InformedThe right to:ComplainParticipate in One’s Own CarePrivacy and ConfidentialityRights during:Transfer and DischargeVisitsDignity, Respect & FreedomMake Independent Choices