2BACCARAT Some of the standard tells you might find in other games are sometimes not apparent in BaccaratIt is not uncommon to sit out several hands at a timeAll players betting on the same sideDrastic fluctuation in wage sizeBetting at the last secondHarder to case layout wages cause they vary so much, from sitting out hands to switching from Player/Banker.
3GAME DESIGN Even the game design can lead to aiding the cheat or scam. Midi & Mini Baccarat layoutsEnd spots stretched out closer to dealerDistractions on layoutsShoeDiscard RackShufflers (optional)Display screensGame information racksBank tray bigger
4THE BIGGEST THREAT TO THE GAME OF BACCARAT IS THE SHUFFLE Know your house shuffle inside & outWatch it closelyFlashing cards during the shuffle & stacking processJust pinpointing the exact location of two or three cards will give the player a huge advantage over the casinoWashing the cards can expose cards & sequencesFalse ShufflesCooler
5COMMON SCAMS Dealer/Agent Scams Not collecting/charging correct commission/vigPinching/Capping wagersBet switching - sides and amountCard switching - no other player to switch withCard mucking - much harder cause of set number of cards and handling proceduresPast PostingCard FlashingCard Marking - mini bac’s only- Use of discard rack covers- Cover plate/brush on dealing shoePlaying dumb and just putting out a bet after losing or after not making a wager & hoping to get paid
6BACCARATCommon indicators, which would be noted if the player handling the shoewas exposing the top card.Arm will always be resting on the shoe between rounds, shoe direction never changesHand will always be on the port of the shoePlayer with the shoe will usually not be paying attention to his bet as quickly as normalPlayer with the shoe will usually sit on a corner chair and expose the card to the player opposite him on the same end of the spotter while payoffs are being madePlayers on the other end of the game all bet on the same side as the spotterPlayer with shoe will distract attention by occasionally making smaller and opposite bets of the othersThe shoe is always passed back to the same player as often as possibleDistract dealers/floor with player tracking cards, commission, etc.Why is it important that the “caller” does not keep his hand on the shoeport constantly between rounds?This would be the time for the caller to expose the first card if he so chooses toList some common indicators, which would be noted if someone wereCapping, Pinching or Switching a Bet.Movements towards the player’s bet when the dealer is facing awayTouching the betOdd movements toward the betHands and cheques very close to betting circleHands moving over bet as a distractionGeneral distractions occurring on the game.
7TECHNICAL SCAMS False shuffle – Tran Group Card mucking - Arm in the sleeveBoth hands going out at some timeSitting very close togetherTall chairsBlockers standing between chairsAll betting same sideHand motions are very flat to tableHand in sleeve from behindHolding out card, then inserting in on first hand dealt from shoeWatch dealers hands on the last part of the shuffleInfra-red cards in LondonBar Coded Card ScamChip plaque implanted with a reader-microfilm on the chip plaqueWould place the plaque on top of cards and strike it 3-4 times chanting, Good Luck!Proper cut then performedPlaque removed by a 3rd person and taken to another locationCard sequence analyzed for exact order of hands to playInformation relayed back to players by cell phone vibration
8Common indicators, which would be noted if someone was Mucking or Switching in cards. Picking up cards with one hand and replacing them with the other handHands going back and forthHand flat on layout, fingers on hands close together to block view of palmed cardUnusual hand movementsLooking at hand very fastLarger than normal wager winning after suspicious moveDistractions on game
9Mini-Bac ScamThe details of the scam and how it operates are as follows:Casino employees are approached to participate in the scam. Both Dealers and Supervisors have been known to be involved. It is believed that the Scam Team has inside information as to which Dealers and Supervisors may be financially vulnerable.The Dealers and Supervisors are paid by the number of shoes that are set up. The known rare is $2,000 to $5,000 for the Dealer and $5,000 to $10,000 for the Supervisor.The Scam Team meets with the Dealers and Supervisor away from the casino to set up the details of the scam eventA player, known as a “Recorder”, sits close to the discard rack in spot 8 or 9. His/her job is to record the cards and suites played in sequences on a Mini-Bac Tracking Card in some sort of code. The code utilized by the Recorder has changed from each known scam.Once the Dealer begins a desirable slug, he signals the Dealer and/or Supervisor.The inside Dealer or Supervisor will have “taken out” the shuffler, by disconnecting the electrical supply.Once the Dealer begins the manual shuffle, the cards are spread across the table. At this time, The Recorder signals the dealer again as to the location of the slug.The Dealer then begins to wash the cards, but not the slug of approximately 1 to 1 ½ decks of cards, keeping the slug of cards in order.The Dealer will then shuffle the rest of the cards, leaving the slug off to one side.The Dealer will load the ‘shuffled’ cards into the shoe.The Recorder will continue to play his/her minimal bet watching for the card sequence that indicates the arrival of the ‘known slug of cards.- Players might also bet opposite of each other until the slug hits.Immediately after the ‘big money players’ receive the money from the Cashier, the exit the building.The Recorder always throws the Mini-Bac Tracking Card in a trash receptacle as he/she leaves the area shortly after the event.
10Some precautionary procedures: Notify Surveillance anytime a shuffler goes down.Notify Surveillance of any high action or unusual play on Mini-BaccaratIn the event of a manual shuffle, notify Surveillance before the shuffle begins.Perhaps remove the spread and wash from the Shuffle process.In the event of a manual shuffle, Surveillance will utilize all available camera angles and study the shuffle very closely.(Or) require that a shuffler is ALWAYS used on a Mini-Bac game.All Mini-Bac tapes are saved.Surveillance scans the Mini-Bac areas at least every hour, providing close-up shots of all players and bystanders. This information is also included in the Daily Log.Keep a camera on the shuffle at all times.Know your players.
11From a Surveillance viewpoint, here are a few red flags: A manual shuffle with no call.High action with no call.Is the Floor Supervisor not watching the games?Any usual players and/or wins?
12Understanding the safety features built into the Baccarat dealing shoe Roller can not roll in reverseTop cross bar- InsideTop cross bar- OutsideRidged and snap down cover lidCross bar on the back of the cover lidThickness of the front lipWhite tip on the front edge of the cover lidWatch what the players are writing down on their table cardsPay attention to the charting of individual cards as opposed to just charting winning and losing sides and totals
13BACCARAT Can a Baccarat shoe be counted down? In Baccarat the shoe almost always favors the Casino, thus we use a counting system to determine on which hand the Casino earns the smallest percentageCounting might reduce the H/A by a small percentage versus playing straight BANKER bets, but these favorable wagers would occur so seldom and the win would be minimal.Using this or any kind of count method resulted in betting the “BANKER” hand approximately 90% of the timeMostly any style of card counting would occur very late in the shoeThe game is symmetric enough so that there are no cards that massively favor one bet over the other, the way Aces & Tens help the player in BlackjackApproximately 10 times the number of cards of the same type must come out in Baccarat to have the percentage impact of one card of that type at BlackjackRemoving 2,3,4,5(plus count cards) tends to make the remaining mix of cards more favorable to the BANKER handRemoving 8,9,10 & paints (minus count cards) tends to make the remaining mix of cards more favorable to the PLAYER handRemoving 6,7 & Aces(0 count cards) have no appreciable effect one way or the otherThe initial advantage is too large to overcome in Baccarat(1% vs. .25% - 75%)Baccarat is usually dealt from and 8-deck shoe, so the volatility in the edge is lowA Baccarat count cannot be used to improve playing efficiency, because the drawing rules are fixed.Cards are as likely to be dealt to one side as the otherPractical card counting is easily eliminated by shuffling the shoe with 26 cards remaining
14BACCARAT FIRST CARD ADVANTAGES PERCENTAGETenBanker5.5%Ace5.4%Two4.9%Three4.3%Four3.2%Five1.1%Average4.7%SixPlayer0.7%Seven7.4%Eight17.3%Nine21.5%9x4.7% + 4 x 11.7% = 89.1/13= 6.8%Overall Average11.7%
16ROULETTE The only way to win any money at Roulette is if “the player steals chipswhen the dealer isn’t looking”No other game like RouletteBuilt in blind spots, impedes the dealer’s viewPlayers naturally leaning in over layoutCan block the dealer’s view and bet lateCan act like a typical tourist or noviceNatural to always be playing with your chequesNatural to have your hands by your wager when getting paid
17ROULETTE Common indicators, which would be noted if someone was attempting to “Past-Post” the game.Player attempting to past post wrong number by going over the top of the winning number – “Top Hat” moveDealer habit is to catch last move seenLosing bet will usually be more cheques of less valueLate and unusual hand movements across the layoutLate cash buy-insDistractions at the top of the layoutHands and cheques very close to the outside bets and columnsThe majority of the time the player will be standing, not sitting down at the gamePlayer is always playing with chequesWatch for the player at the end of the game having different color non-value cheques in his possession – Team playTwo handed play, one hand blocking with minimum wagers the other hand past posting
18Common indicators, which would be noted if someone was attempting to make a “Bet Switch” on the game.Usually the bet is made with folded cash on an outside or column betWill grab up the losing wager with one hand and return the bet with the other hand. Player will usually be at the far end of the layoutPlayer will usually be standing, not sittingConstantly playing with chequesBet will usually come in lateHands and cheques very close to the outside and column areasWill draw attention to the dealer’s mistake very quicklyWhy do the dealer’s clear and pay the layout from theoutside in and top to bottom?This helps prevent past posting and bet capping and pinchingWhy is it important for the dealer to push tall stacks ofcheques to the back line on even money wagers beforepaying?This to will make it harder for a player to past post a bet behind the tall stacks
19“DEALERS DUMPING GAME” Cash outs incorrect/short stackingMis-value on cheques (incorrect lammers)Dealer’s “Capping” winning wagersNot locking up losing wagersPaying losing wagersOverpaying payoffsMoving losing wager to a winning wagerStealing cheques from the game
20Dealer setting dolly correctly with one hand capping bet with other Dealer will correctly set dolly palm upWill cap cheques(s) with other hand when verifying the number of winning chequesBe aware of a large dollyLarge base dolly can conceal cheques easierObserve dealers going directly to winning bets after clearingthe layout without clearing hands firstConcentrate on the top color of the winning numberDealer can clear that color last before touching winning numberWatch for a “Wave off” after the ball has landedDealer will appear to wave off properly, but the ball has already landedDealer will wave off game very low to the layout dropping a cheque on the winning numberDealer should never be allowed to wave off lower than 12” above layoutTwo handed wave should always be usedThe wave off is also essential for G.C.B.Sliding cheque with coat sleeve from losing to winning wagerAttempts to go to inside numbers to place bets for the nextround - play dumb
21Watch the dealer when he is clearing the layout of losing cheques Layout should be cleared from the outside in, and bottom to topLosing cheques should be swept away from the wining numberDealer can slide a losing cheque to the corner or split of the winning number very easilyWatch the dealer when he is doing a color up for a playerDealer will count down a full stack of 20 cheques and restackDealer will palm 2 or 3 cheques adding these to the next stack counted and so on, the process will go until all stacks have been countedPlayer will end up with 10 plus extra cheques to his overall color upWatch the dealer when he puts the cheques back into he table bank, he will have to make up for the short stacks somehowCoffee cup or drink glass scamDealer will push cup or glass off to the patrons just as he finishes clearing the layoutDealer will palm cheques and deposit it in the cup or glassDealer will pick up cup or glass just after clearing the layout and put behind the discard rack for the cocktail waitress
22Make the Big Bet up front then remove/switch if the wager loses. Small cheques on top of large cheques- Bet for dealer explains small chequesLarge cheques in front of you, as decoyLarger stacks to hide betColor from back of working stack furthest from the DealerColor roulette cheques that matches color of large wagerSmaller “Departing Wager” if you winFirst column box being the furthest betting point on the layout from the dealer – ideal for hiding chequesUsing prop, glasses/cases, drinks, bottles, etc. to hide view from the dealer
23ROULETTE CHIP SCAM The Set Up The associate plays Roulette and buys in for a color ofcheques requesting that there value be set at usually $1.00.He will play for a short period of time making minimum wagerson the game. He will remove and hide some cheques fromplay and put them in his pocket. Once the cheques have beenremoved from the game he will depart the immediate area andmeet up with his partner. The cheques will be exchangedand now the partner will return to the same game that theassociate just left and request the same color chequeswhen buying in, but this time he requests that the cheques bemade $25.00 in value. Then he will play minimum wagers andslowly add the cheques from his pocket to his stack andproceed to cash out all cheques for $25.00 each.
24ROULETTE CHIP SCAM Indicators Of The Scam Asking for a color that has cheques missingThe color may be one that is not right in front of dealerMinimum wagers being made combined with short playHands and cheques going off the gamePlayer may scatter his cheques on the layout so casino staff/surveillance can not determine how many cheques there areKeep one hand covering his cheques from viewPlacing a bottled beverage in front of his cheques to block the Dealer’s view
25ROULETTE CHIP SCAM Casino Protection Procedures Retire any color that is missing 20 or more cheques from playRequested color that is missing cheques can only be valued at $1.00Casino par of 280 cheques is maintained between the table bank and chipper champ – This will vary from Casino to Casino
26ADVANTAGE PLAY Bias wheel play Individual number and section bias Visual wheel trackingDealer’s signatureWheel signatureCan the dealer control the ball?
27Ball Track Bias (BTB)A wheel showing a “Ball Track Bias” must be used. BTB is defined as a point on the ball track where the ball falls off most of the time.A clock-able rotor speed must exist. Slower is better but the most important element is a predictable, consistent speed from the dealer.The ball should bounce, consistently, forward and less than 16 pockets from its drop point.
28Casino Scam Takes On New Spin Using a laser scanner hidden in a mobile phone and linkedto a microcomputer.“On a wheel with a definite bias and a manageable scatter, a predictiondevice of this nature, when operated by a ‘skilled’ roulette player,could obtain an advantage when used in a casino.”Used a laser in a mobile phone to scan the speed of the ball as it spun around its track along the circumference of the roulette wheel.The information was transmitted to a microcomputer, programmed to calculate the ‘decay’ speed of a ball dropping towards the spinning numbers.The microcomputer would not be able to specify precisely which slot the ball would fall into, but it would be able to calculate that quadrant of the roulette wheel in which the ball would land. This information could be transmitted to the men’s mobile phones and bets placed on numbers in the quadrant – greatly increasing the chances of big winnings.Regularly pointing mobile telephone at the spinning ball and two friends glancing at the screens of their cell phones before placing bets.Made easier by the layouts having the ovals on them, the cheats don’t have to set up so many wagers in a short period of time
29SHORT SERVICE 2 TIMES WEEKLY, MONDAY & FRIDAY Clean dust & felt from wheel head (especially the ball track) & pockets.Clean any foreign matter from laminate, number ring & pockets.Check spin of wheel.Roulette wheel ¼ turn.Clean plastic shroud on table.Play few games to check roulette display.Level wheel
30INTERMEDIATE SERVICE 1 TIME WEEKLY USUALLY WEDNESDAY Clean dust & felt from wheel head (especially the ball track) & pockets.Clean any foreign matter from laminate, number ring & pockets.Remove turret & turret base, place a few drops of oil on pilot bearing, replace turret.Check canoes & frets for tightnessCheck bottom of pockets for tightness (bounce test)Clean plastic shroud around wheel.Play a few games to check roulette display.Level wheel.Rotate wheel ¼ turn
31FULL SERVICE COMPLETED AT 3 TO 4 WEEK INTERVALS, UNLESS A NEW LAYOUT WAS INSTALLED, THEN IT WILL BE SERVICED WITHIN 10 DAYS, AND AGAIN AT 20 DAYS. AFTER THE 20 DAY SERVICE, THE SCHEDULE WILL RETURN TO NORMAL.Clean any foreign matter from wheel head (especially the ball track) & pockets .Clean any foreign matter from laminate, number ring & pockets.Remove wheel cylinder from bowl.Remove turret, turret base & ring.Remove height adjuster from cylinder.Clean & inspect pilot bearing (replace if necessary).Inspect top bearing, if dirty remove & clean (replace if necessary).Remove housing plate & inspect bottom bearing if dirty remove an clean (replace if necessary).Inspect bearing seats and clean.Re-oil bottom bearing & replaceInspect gaming seals on bottom of cylinder (verify they’re not broken).Verify serial #’s on all parts of the wheel match.Re-oil top bearing and re-install, install the height adjuster.Clean bowl & liner.Clean main spindle & inspect for wear, re-lube spindle.Re-install wheel head & adjust the ride height.Test spin for length of time & consistency.Clean plastic shroud around wheel.Play a few games to test display.Rotate wheel ¼ turn.Level wheel.