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UCL LIBRARY SERVICES Measuring success in delivering the Library Strategy Dr Paul Ayris Director of UCL Library Services and UCL Copyright Officer Chief.

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Presentation on theme: "UCL LIBRARY SERVICES Measuring success in delivering the Library Strategy Dr Paul Ayris Director of UCL Library Services and UCL Copyright Officer Chief."— Presentation transcript:

1 UCL LIBRARY SERVICES Measuring success in delivering the Library Strategy Dr Paul Ayris Director of UCL Library Services and UCL Copyright Officer Chief Executive, UCL Press President of LIBER (Association of European Research Libraries Chair, LERU Chief Information Officer community (League of European Research Universities)

2 UCL LIBRARY SERVICES Why measure What to measure Operating Plan Indicative Measures Conclusion Kings Cross Station, London Structure

3 UCL LIBRARY SERVICES Structure Why measure What to measure Operating Plan Indicative Measures Conclusion Kings Cross Station, London

4 UCL LIBRARY SERVICES Why measure? Question: Why do we need budgets? If UCL had limitless money, then no budgets would be necessary Departments could spend as much as they like Universities do not have limitless funds Budgets Identify priorities Enable Departments to offer best value for money

5 UCL LIBRARY SERVICES Structure Kings Cross Station, London Why measure What to measure Operating Plan Indicative Measures Conclusion

6 UCL LIBRARY SERVICES The Mappa Mundi '... it is without parallel the most important and most celebrated medieval map in any form, the most remarkable illustrated English manuscript of any kind, and certainly the greatest extant thirteenth-century pictorial manuscript. Christopher de Hamel Mappa Mundi

7 UCL LIBRARY SERVICES What to measure? Do you measure What interests you? Only what you can measure? Be informed by what other people measure – benchmark?

8 UCL LIBRARY SERVICES What to measure? Measuring performance against Strategy and Implementation Plans is the most important thing Everything the Library does has to contribute to the institutional Strategy If it doesnt, we should not be doing it St Michael, by John Flaxman, UCL

9 UCL LIBRARY SERVICES Structure Kings Cross Station, London Why measure What to measure Operating Plan Indicative Measures Conclusion

10 UCL LIBRARY SERVICES Operating Plan Strategy identifies the Librarys academic Mission and Vision Operating Plan identifies how these are delivered Maps what needs to be done against available resources Staff Time Money Space

11 UCL LIBRARY SERVICES Operating Instruments Operating Plan divided into sections linked to the Library Strategy 5 Key Performance Areas Research Support Student Experience Support for Healthcare Space Management Widening Participation and Public Engagement With Key Performances Indicators (measures) against each

12 UCL LIBRARY SERVICES Structure Kings Cross Station, London Why measure What to measure Operating Plan Indicative Measures Conclusion

13 UCL LIBRARY SERVICES Teaching and Learning (= Student Experience) The Library will work to equip all UCL students and staff (including Library Services' staff) with the skills to navigate their way around and to use resources, developing technologies and new modes of delivering teaching, in line with the UCL Key Skills system. Sconul statistics (in preparation) show that 68,061 person-hours of training were received in 12/13, against our baseline of 17,308 person-hours in 2011/12 Success criterion for SE11 of a 25% increase in participation has been met

14 UCL LIBRARY SERVICES Research Support Digital Library, Summer 2013 ISBSB 92% satisfaction London - UCL ranked 2 nd Russell Group - UCL ranked 3 rd Further develop UCLs digital library to be one of the best digital library offerings from any Russell Group University

15 UCL LIBRARY SERVICES Student Experience RFID introduced into the UCL Main Library and selected site libraries RFID introduced into UCL site libraries according to timetable in detailed Implementation Plan 2 achieves 35% coverage for courses listed in Portico achieves 50% coverage for courses listed in Portico achieves 60% coverage for courses listed in Portico

16 UCL LIBRARY SERVICES Student Experience RFID Implementation Plan, overseen by RFID Project Board, oversees phased implementation of RFID across all library sites Main Library, IoA and LASS scheduled for Change of measure from one against Moodle data (not sufficiently reliable) to Portico data Goal for = 35% coverage Current success rate is 18% coverage in against Portico

17 UCL LIBRARY SERVICES Space Management Construction of Cruciform Hub is completed Completion of Cruciform Hub 4 Construction of new Bartlett Library and Learning Hub Completion of new Bartlett Library and Learning Hub

18 UCL LIBRARY SERVICES Green Awards baseline position Main & ScienceSilver Award Royal FreeBronze Award RNID/Ear InstituteBronze Award OrthopaedicsBronze Award EastmanBronze Award ArchaeologyWorking Towards Bronze BartlettWorking Towards Bronze Child HealthBronze Award LaSSWorking Towards Bronze CruciformWorking Towards Bronze MoorfieldsWorking Towards Bronze SSEESBronze Award NeurologyDid not participate this year PharmacyDid not participate this year WickfordWorking Towards Bronze

19 UCL LIBRARY SERVICES Green Awards – Targets for Main & ScienceGold Royal FreeBronzeSilver RNID/Ear InstituteBronzeSilver OrthopaedicsBronzeSilver EastmanBronzeSilver ArchaeologyBronzeSilver BartlettBronzeSilver Child HealthBronzeSilver LaSSBronzeSilver CruciformBronzeSilver MoorfieldsBronzeSilver SSEESBronzeSilver NeurologyBronzeSilver PharmacyBronzeSilver WickfordBronzeSilver

20 UCL LIBRARY SERVICES Monitoring for Library Committee

21 UCL LIBRARY SERVICES Structure Kings Cross Station, London Why measure What to measure Operating Plan Indicative Measures Conclusion

22 UCL LIBRARY SERVICES Conclusion? Measuring a services performance Is not an exam Checks the health of an organisation or service Indicates successes to celebrate Issues to address Regular part of good management practice


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