Presentation on theme: "Unit 12 Shopping. Topic 1: Bargaining Background Information As a receptionist at a travel service, when you show the tourists to go shopping, the following."— Presentation transcript:
Topic 1: Bargaining Background Information As a receptionist at a travel service, when you show the tourists to go shopping, the following seven steps are for your references: (1) Learning about what the tourists need. (2) Telling a shop assistant what youd like to buy. (3) Choosing items. (4) Asking about prices. (5) Bargaining. (6) Buying presents. (7) Paying the bill.
Topic 1: Bargaining Situational Dialogue Tour guide Zhang Li advises Mrs. White to buy some specialties, and they decide to go to Xidan market. (A: Zhang Li B: Mrs. White C: Shop Assistant) A:Excuse me, Mrs. White. There are many Chinese specialties here. Dont you like to take something for your friends? B:Id love to. You know, Im fond of shopping. I want to buy some silk dresses for my daughter. A:OK. Lets go to Xidan Market. There you can buy many beautiful silk ones.
Topic 1: Bargaining Situational Dialogue B:Oh, I eagerly want to go. Now lets go.(In Xidan Market) C:Good morning. Can I help you? A:Yes. Mrs. White would like to buy some beautiful silk dresses for her daughter. C:Therere many colors. Which one do you like, Mrs. White? B:Ive no idea. Which one do you recommend? C:Let me show you. B:Thank you.
Topic 1: Bargaining Situational Dialogue C:Do you think a red one will do? B:Well, the red one is beautiful indeed. But I think the pink one will suit my daughter. C:The pink one is very beautiful. Will you take it? B:How much is it? C:¥349. B:What a bit of money! C:Its a quality name brand. And its the latest fashion this year. How much do you like it to be? B:Shall I make it ¥200 then?
Topic 1: Bargaining Situational Dialogue C:¥200 can barely cover the price, ¥300. B:The price is quite higher than I expected. I insisted on ¥250. C:The best thing to do is to compromise. I wont let it go for less than¥280. I assure you this is a real bargain and you cant get it cheaper anywhere in the city. B:¥280 is OK. Ill get it. C:Do you need anything else? B:I also want that purple one. C:OK. Altogether they are ¥560, Mrs. White.
Topic 1: Bargaining Situational Dialogue B:Here is ¥600. C:Take your change, please. B:Thank you. Goodbye.
Topic 1: Bargaining Vocabulary a real bargain barely change compromise fashion Recommend specialty
Topic 1: Bargaining Notes 1.be fond of… Eg. I am fond of fresh vegetables. 2.a bit of… Eg. What a bit of money! 3.insist on… Eg. I insist on buying the blue one.
Topic 1: Bargaining Useful Sentences Asking the price 1.How much are they?/How much does it cost? 2.May I know the price? 3.Whats the price of this pair of jeans?
Topic 1: Bargaining Useful Sentences Telling the price 1.Its 200 yuan. 200 2.12 dollars are for a dozen. 12 3.It costs 98 dollars. 98
Topic 1: Bargaining Useful Sentences Bargaining 1.Sheer robbery 2.Its a real bargain. 3.Can you sell it for 3 pounds 3 4.Can you come down a bit 5.Can you come down a little bit?
Topic 1: Bargaining Useful Sentences 6.I cant give you more than 100 yuan. 100 7.What price are you willing to pay? 8.This price can barely cover the cost. 9.Im sorry. But this is one-price shop. 10.We will offer you a special discount of five percent.
Topic 1: Bargaining Useful Sentences 11.Well then, how about splitting the difference
Topic 1: Bargaining Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. A tourist is buying presents in a shop. (A: Tourist B: Shop Assistant) B:Excuse me, can you recommend a ___________( ) for a 10-year-old boy? A:How about some toys? Boys of that age are especially fond of toys. B:Hes already got ___________( ) of them. Id like to give him something different this time.
Topic 1: Bargaining Exercises A:How about ___________( ) with remote control? B:Yes. Id like to have a look. A:How much does it cost? B:150 yuan. A:Its too ___________( ) for me. Could you offer any ___________( )? B:Its 5% discount at most. A:All right. Ill take it. Please _______________( ) it for me. B:OK.
Topic 1: Bargaining Exercises 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. The Whites want to buy some souvenirs for their friends. But the prices are a little bit too high. After bargaining with a salesman, they finally bought the goods. Please make a conversation based on the situation using the bargaining sentences you have learned in this section.
Topic 1: Bargaining Knowledge Links Bargaining Rules in China Bargaining is a national pastime in China, so you will find that most retailers except for department stores, large shopping malls, and supermarket will be prepared to bargain. Theres a saying around here: Everything in China is negotiable. Shopping, buying and selling, theyre all games. The seller plays and the buyer plays. Youll often find several attendants trying to help you make a purchase.
Topic 1: Bargaining Knowledge Links This doesnt mean you have to buy; its OK to say no, or just to look. Most of the time, its amiable but sometimes tempers flare. Have no fear, in the tourist- trade, everyones out to make a deal and you just have to learn the rules. Rule 1: Learn a few Chinese phrases Nothing opens the door for you like a Ni hao ma? (How are you?) or a Duo shao qian? (How much?).
Topic 1: Bargaining Knowledge Links Rule 2: Start at a fraction of the asking price Deciding how low to begin your side of the bargaining depends on what youre shopping for. Typically, if shopping for inexpensive items, it will go 25 50%. Rule 3: Practice a little on inexpensive items Before you have your heart set on something, practice bargaining a little for something to which you are less attached and can therefore walk away if need to.
Topic 1: Bargaining Knowledge Links Rule 4: Take your time Being in a rush is the bane of the bargainers existence. If you can, take time and dont be rushed. If the seller isnt coming down on the item you want, walk away and peruse other stalls. You might find it cheaper elsewhere and you can use the price to drive the other vendor down.
Topic 1: Bargaining Knowledge Links Rule 5: Decide how much youre willing to spend on an item A good way to defend yourself against the shopping demons that force you to pay too much for stuff you didnt really want is to decide as you look at something what its worth to you. Rule 6: Use the Walk Away Rule 7: Dont feel sorry for the seller
Topic 2: Specialty Background Information A specialty store is a store, usually retail, that offers specific and specialized types of items. These stores focus on selling a particular brand, or a particular type of item. For example, a store that exclusively sells cell phones or video games would be considered specialized. The definition for specialty store is actually somewhat loose. Sometimes it includes chain retail stores that sell a specific brand of clothing.
Topic 2: Specialty Situational Dialogue Mr. White and Mrs. White are coming into a shop, and the shop assistant is welcoming them. (A: Mr. White B: Mrs. White C: Shop Assistant ) A:(to B)You want to buy some Chinese silk and satin, dont you B:Yes, I do. Lets have a look at the counter. Oh, they are very beautiful A:(to C) Is it made of pure Chinese silk C:Yes, it is. Its velvety and the colour is brilliant. B:Is the colour fast C:Yes, it is.
Topic 2: Specialty Situational Dialogue B:Is it washable C:Yes, it is. But you have to be careful. You can only wash it in lukewarm water. Dont rub. Just use soapy water and rinse well. B:Whats the width C:Its two feet and four inches wide. B:I want to make a Chinese fashion coat. How many feet should I buy C:Let me take a measurement and calculate. Seven feet will be enough. B:By the way, what is the brand
Topic 2: Specialty Situational Dialogue C:Double Horse. B:Oh, it is a famous brand. C:Yes, it is well received the world over. B:How much would that come to C:It costs you only twenty five yuan and fifty fen. B:All right. Ill take this. A:(to B)There is the satin suitable for making cushion covers there. B:I think the pink one is quite good. Ask the shop assistant to cut a pair for us.
Topic 2: Specialty Situational Dialogue A:Very well. (to C)Have you got any fur coat on sale C:Sorry, we dont sell fur coats. You had better visit the Wangfujing Department Store and see whether they sell Chinese fur coats. B:Do you sell lace C:Yes. The counter is over there. Let me show you the way. B:Thanks a lot. C:Not at all.
Topic 2: Specialty Vocabulary brand brilliant ( ) calculate cushion fast fur in fashion lace lukewarm measurement
Topic 2: Specialty Vocabulary out of fashion rinse satin silk soapy velvety ( ) width wring
Topic 2: Specialty Notes 1.You want to buy..., dont you …… Eg. You want to buy some Chinese silk and satin, dont you 2.be made of... …… …… Eg. Is it made of pure Chinese silk 3.Is the colour fast 4.You can only wash it in lukewarm water.
Topic 2: Specialty Useful Sentences For a shop assistant 1.Its genuine, I bet. 2.They are sold at a fair price. 3.How about this picture of cranes with pine trees 4.We have a great variety of Chinese antiques.
Topic 2: Specialty Useful Sentences 5.It was painted by a famous Chinese painter in Qing Dynasty. 6.Its made of genuine ivory, besides, its of exquisite workmanship. 7.We have landscape painting, figure painting and flower-and-bird painting.
Topic 2: Specialty Useful Sentences 8.And what is more, in traditional Chinese thinking, cranes and pine trees symbolize longevity. For a tourist 1.Are they genuine 2.May I have a look first 3.Im interested in Chinese antiques.
Topic 2: Specialty Useful Sentences 4.Id like a flower-and-bird painting. 5.May I see that ivory horse 6.You have so many antiques and Chinese paintings here.
Topic 2: Specialty Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. A tourist is choosing Chinese specialty in a shop. (A: Shop Assistant B: Tourist) A:Can I help you B:Id like to buy some famous Chinese cakes, and help me to pick a variety of them please. A:All right. For Chinese style cakes, we have the Cantonese style and the Suzhou style. The skin of the Cantonese style cakes is sweet, soft, puffy palatable and filled with heavy stuffing.
Topic 2: Specialty Exercises The famous Cantonese cakes are moon cakes from Guangdong. The skin of the Suzhou style cakes is puffy and filled with fragrant nuts. B:Well, ___________________________( ) A:Certainly. Anything else B:_______________________________( ) A:Nineteen yuan and forty-five fen. B:Here are two ten-yuan notes. Keep the change.
Topic 2: Specialty Exercises 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. Anne and I always go shopping for clothes together. Usually, we go to some specialty stores. I found something I like, but unluckily, there was no right size for me. At the discount store Anne found a dress perfect for her.
Topic 2: Specialty Knowledge Links Beijing (Peking) Cuisine Peking Duck Mutton Hot pot Quick-Fried Tripe mainly intestines Pork fat with flour wrapping glazed in honey Glazed fried egg cake Steamed egg cake Zhajiang mian Hawthorn cake
Topic 2: Specialty Knowledge Links Baked Wheaten Cake Sweetened baked wheaten cake Bean Jelly Jellied Bean Curd Sugarcoated haws on a stick Beijing preserved fruit Beijing candied fruit
Topic 3: Duty-free Store Background Information Duty-free shops (or stores) are retail outlets that do not apply local or national taxes and duties. Duty-free shopping is a bit of misnomer because shoppers may still have to pay duties in their home country on items purchased from a duty-free shop. They are often found in the international zone of international airports, sea ports or on board passenger ships.
Topic 3: Duty-free Store Background Information They are not as commonly available for road or train travelers, although several border crossings between the United States and Canada have duty-free shops for car travelers.
Topic 3: Duty-free Store Situational Dialogue Mr. White is buying things at a shop. (A: Shop Assistant B: Mr. White) A:Hello, what can I do for you? B:Actually, I dont know exactly. Do you have anything recommended? A:Would you be interested in our perfume? B:Yes, it smells nice. Id like to buy 2 bottles of perfume. A:Im sorry but you are only allowed to buy 1 bottle. B:What a shame. OK. Id like to buy one bottle.
Topic 3: Duty-free Store Situational Dialogue A:OK. It costs ¥260. Would you like to look at our sneakers and cigarettes? B:Sure. Let me look at this sneaker. Can I try it on? A:No problem. B:This is pretty good. How much is it? A:It is ¥240. B:OK. Ill take it. Id like to have a look at the cigarettes. A:Here are the cigarettes. B:How much is a carton of ZhongHua cigarettes? A:It is ¥275.
Topic 3: Duty-free Store Situational Dialogue B:Good. I will take a carton. A:Would you like to see anything else? B:No, that would be all. How much are they? A:¥775. What is your flight number and your destination? B:The flight number is CA117. A:OK. Here is your receipt. Items you bought will be sealed in a bag and given to you when you are on the plane. B:Thank you.
Topic 3: Duty-free Store Notes 1.have…recommended …… Eg. Do you have anything recommended? 2.be interested in… …… Eg. Would you be interested in seeing a movie? ? 3.Im sorry but you are only allowed to buy 1 bottle. 1
Topic 3: Duty-free Store Useful Sentences 1.How much liquor can I purchase? 2.Can you tell me the limit for the cigarettes? 3.What if I buy more than the limitation? 4.Its about 2 hours. We can go shopping at the duty- free stores. 2
Topic 3: Duty-free Store Useful Sentences 5.How long is this layover? What shall I do during this time?
Topic 3: Duty-free Store Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. A tourist is in a duty-free store. (A: Shop Assistant B: Guest) A:Can I help you, sir? B:Yes, please. Im picking out some presents for my children and wife. A:What kind of presents do you want? B:Actually, I dont know exactly. _________________( )
Topic 3: Duty-free Store Exercises A:OK. How about some very cool sneakers for your children? It might be cheaper than that in America. B:How much for a pair? A:$59.95. B:Thats really cheap for shoes like those. OK, Ill take 5 pairs. A:Sorry, sir. B:Why not?
Topic 3: Duty-free Store Exercises A:____________________________________________ ________________( 300 ) And you also have one more present to buy for your wife. B:Oh, my God. Ive totally forgotten about that. Anyway, I think she would like a bottle of perfume. A:Thats good. And I can also recommend you a good one. ________________________________________( ANKI ) B:ANKI? Thats very expensive in America. It costs nearly $70 for only 50ml.
Topic 3: Duty-free Store Exercises A:Its $60 here. B:_______________________( ) Is it fake? A:Of course not, sir. B:OK, Ill take one. 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. Lucy would like to buy a bottle of perfume, but it is too expensive, so the tour guide suggests her buy it in duty-free store. So they are going to buy it together.
Topic 3: Duty-free Store Knowledge Links Duty-free Shops Duty-free shopping offers international travelers a way to save money on a diverse array of merchandise, from dazzling high-end jewellery to premium liquor and cigarette. It is obvious that duty free markets do represent a huge potential customer bases and business opportunities and with a very rough estimation the annual passengers visit through those outlets are reaching billion in number!
Topic 3: Duty-free Store Knowledge Links Duty-free shops provides a wonderful platform for products to show all over the world. Its not only enhances the brand images, but also is a good channel for customers to purchase at anywhere. Only those products with high reputation and popularity are able to pass through the high entry requirements and therefore, it is a great symbol to prove that products are reaching an international recognized standard.
Topic 3: Duty-free Store Knowledge Links Duty free channel is one of the most effective, convenient, and powerful channels to reach those relatively high spending travelers or customers and at the same time to create savings to those high duty products. This is a very unique channel among the different regular duty paid retail channels and is one of the most important distribution channels that is having much room for further development. These outlets were abolished for travel within the European Union in 1999, but are retained for travelers whose final destination is outside the EU.
Topic 3: Duty-free Store Knowledge Links They also sell to intra-EU travelers but with appropriate taxes. Some special member state territories such as Aland, Livigno and the Canary Islands, are within the EU but outside the EU tax union, and thus still continue duty-free sales for all travelers.
Topic 4: Department Store Background Information Here are some common signs in supermarket and department store 1.15% off with this flyer 15% 2.50% off on selected lines 3.Accessories & spares delivered to your door 4.As many repairs as you need, free of charge 5.Ask at the counter for details 6.Big sale
Topic 4: Department Store Background Information 7.Brighter shopping, brighter prices 8.Buy one and get anyone free 9.Customer care is our top priority 10.Customer services 11.Easy to use and great value 12.Free delivery to your door 13.Furniture sale now on 14.Hours of opening
Topic 4: Department Store Background Information 15.Offer is subject to availability 16.Open for business as usual 17.Opening soon 18.Please check your change before leaving the checkout area 19.Please leave bags at the counter 20.Thank you for your custom
Topic 4: Department Store Situational Dialogue Mrs. White is going to buy something at a department store. (A: Shop Assistant B: Mrs. White) A:May I help you, madam? B:Yes, thank you. Id like to buy a blouse. A:What styles are you looking for? B:I need something to go with a brown skirt. A:Heres a pretty blue one. B:But it has long sleeves. Id like a short-sleeved blouse with a high neck, if you have one.
Topic 4: Department Store Situational Dialogue A:We have this one in purple. What size do you take? B:Thirty-four. Do you have that one in my size? A:Let me check for you. Yes, here it is. Please come with me to the fitting room. B:OK, thank you. (After Mrs. White coming out of the fitting room) A:It looks just great on you. B:How much is it? A:It costs ¥499.
Topic 4: Department Store Situational Dialogue B:Oh, my. Thats too expensive for me. Do you have anything like it for less? A:Im afraid not. Maybe a little dearer, but the quality is very good. B:Well, I think Ill look around some more. But I may come back for this one.Thank you. A:You are welcome.
Topic 4: Department Store Vocabulary fitting room go with ……, sleeves
Topic 4: Department Store Notes 1.What styles are you looking for? 2.I need something to go with a brown skirt. 3.What size do you take? 4.Let me check for you. 5.Please come with me to the fitting room.
Topic 4: Department Store Useful Sentences Choosing and buying 1.Im just looking, thanks. 2.Id like to see some towels. 3.Show me that one, please. 4.I want a pair of shoes/a jacket. /
Topic 4: Department Store Useful Sentences 5.Would you show me this cup? ? 6.Im interested in this new type of car. An attempt 1.Could you try it on please? How is it? ? 2.I like this one. May I try it on? ?
Topic 4: Department Store Useful Sentences Inquiry 1.Do you have any on sale? ? 2.Do you carry a hundred percent cotton pants? ? 3.If I ordered a suit now, how long could it take before I got delivery? ?
Topic 4: Department Store Useful Sentences Size and color 1.Too small. 2.Its too big. 3.The fit isnt good. 4.It seems to fit well.
Topic 4: Department Store Useful Sentences 5.How about this blue one? ? 6.Can I have a size larger? ? Price 1.How much does it cost? ? 2.Can you make it cheaper? ?
Topic 4: Department Store Useful Sentences 3.Whats the price for this suit? ? 4.How much are these ties? 5.How much do I have to pay for it? ? 6.Ill give it to you for $5,250. $5 250
Topic 4: Department Store Useful Sentences Check 1.Ill take this. 2.How can I pay? ? 3.May I write a check for you? ? 4.Do you take travelers checks? ? 5.Sorry, we dont take checks.
Topic 4: Department Store Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. Mrs. Smith is in a department store. (A: Shop Assistant B: Mrs Smith) A:Good morning. Can I help you? B:____________________________________________ _______________( ) A:Yes, madam. Please come here. ________________( )
Topic 4: Department Store Exercises B:I would like a medium-size vase, ______________( ) A:What do you think of this one? The background is pale blue with traditional Chinese landscape painting. B:It looks exquisite. I love it. Whats the price for it? A:1,800 yuan. B:1,800 yuan! Its too expensive. How about half the price? A:Half? ______________________________________ ( )
Topic 4: Department Store Exercises B:Well, I think you can offer a bigger one. How about twenty percent? A:Im sorry. ________________________________ ( ) B:All right, Ill take it. Can I pay by travelers checks? A:Im afraid you cant. We accept only cash. B:Here is 2,000 yuan. A:Well, heres your change. Please check it.
Topic 4: Department Store Exercises B:By the way, ______________________ ( ) A:Go straight ahead, and then turn right. Youre sure to see it in front. B:Thank you very much. Goodbye. 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. There are two friends to buy some cosmetics in a big department store, but they dont know which ones they should buy. After recommended by a salesperson, they finally choose the ideal products.
Topic 4: Department Store Knowledge Links Wángfǔjǐng Street Wángfǔjǐng street (Simplified Chinese ; Hanyu Pinyin: w ngf j ng d ji ), located in the Dongcheng District of Beijing, is one of the Chinese capitals most famous shopping streets. Much of the road is off-limits to cars and other motor vehicles, and it is not rare to see the entire street full of people, turned into one of Chinas most attractive and modern boulevards. Since the middle of Ming Dynasty there have been commercial activities.
Topic 4: Department Store Knowledge Links In the Qing Dynasty, eight aristocratic estates and princess residence were built here, soon after when a well full of sweet water was discovered, thereby giving the street its name Wang Fu (=aristocratic residence), Jing (=well). In 1903, Dongan market was formed. It starts from Wangfujing Nankou, where the Oriental Plaza and the Beijing Hotel are located. It then heads north, passing the Wangfujing Xinhua Bookstore, the Beijing Department Store as well as the Beijing Foreign Languages Bookstore before ending at the Sun Dong An Plaza.