1. Summary of the first day
2nd IPSG Meeting, Paris November 2008

2. Summary of the first day
Minutes of the previous meeting
Approved
5QC assessment on the spot
We have to manage the expectation of the audience (CAF vs Agoras): need to give better information, for a better preparation beforehand)
Some lessons to learn for agoras : variety of satisfaction (less diatance, choice of the speakers –professionals-)
Exhibition stands : much attention
5QC assessment with hindsight project
Decisions
Project will be presented to 5QC steering committee
There will be a specific questionnaire for IPSG members (cf 4QC)
IPSG members will send their comments on the 2 presented questionaires by the end of the week
Evaluation will be sent to all participants (not only a sample)

3. Summary of the first day
6QC
No candidate country for 6QC
QC are the flagship of IPSG but Necessity of reconsidering concept of QC
Need to consider results of evaluations first
There must be a single operator, even if there are several financial contributors
Consider to work more actively with EPSA (but different nature)
Suggestions
Separate preparation of contents and organisation of logistics
EIPA is willing to support the QC contentwise (but QC must be initiative of MS)
Conclusions
Future of QCs in their current form is still questioned
DGs must discuss and take a decision
This issue will be addressed during the DG troika and the DG meeting along with the future of EUPAN

4. Summary of the first day
CAF
Update on the developments by the CAF RC
Presentation by Elke Loeffler of the study about citizens and co-production of public services
5QC : conclusions of the assessment by the scientific rapporteurs and comments of IPSG
Rethink about target group and format of QC
Diminution of marginal utility : necessity to focus on innovation
Interest to focus on the question of learning (to avoid fashion effect)
But not forget practitioners’ aspect
Challenge : meet the demand and find common European goals

5. Summary of the first day
CSM decisions
Propose to the EUPAN DGs to invite their colleagues to a seminar on this theme, involving DGs at local, national and federal level (organised by EIPA contentwise, subject to the agreement of the Czech DG).
Spread the primer principles, at national level, according to the State’s priorities and organisation (Translation of the Primer, Organisation seminars …
EIPA will organize a LT with MS interested in working on one specific subject of deepening. Two proposals:
Customer satisfaction measurement
Measuring quality
IPSG members to reply to Nick by the end of the week
Organisation of a CSM event in 2010 is not a priority, but this topic could be approached in a CAF event.