Dennis Couch – Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 DennisCouch@tugtech.com Craig Adams – Director of Business Development CraigAdams@tugtech.com Office: (678) 581-7810 Cell: (678) 283-6438 CraigAdams@tugtech.com Jamie Woodall – Inventory Manager JamieWoodall@tugtech.com Office: (678) 581-7815 JamieWoodall@tugtech.com Parts Business Leadership Craig Adams Dennis Couch Jamie Woodall
By Phone: – (800) 989-8499 or (770) 422-8021 – 7:30 am – 5:30 pm EST By Fax: – (770) 422-8730 By Email: – email@example.com firstname.lastname@example.org Online: – www.tugparts.com or www.tugtech.com www.tugparts.com www.tugtech.com Customer Service Representatives: – JustinMorr@tugtech.com (678) 581-7829 JustinMorr@tugtech.com – RickyOneal@tugtech.com (678) 581-7864 RickyOneal@tugtech.com TUG Shop Customer Service Team Justin Morr Ricky Oneal
Order entry, delivery status, shipping information TUGparts.com web site registration Invoice queries, credits, discounts, payments Technical parts look-up Credit limits and conditions Parts product details, availability, delivery lead times, Product substitutions Price quotations / Special promotions Any other parts assistance you may require What CSRs can do for you: Justin Morr Ricky Oneal
Sourcing specialist who works to find best cost for materials/parts PatSullivan@tugtech.com Office: (678) 581-7856 PatSullivan@tugtech.com Pricing manager pursues price investigations and makes sure we offer the best price possible DawnAnderson@tugtech.com Office: (678) 581-7716 DawnAnderson@tugtech.com Competitive Pricing Pat Sullivan Dawn Anderson
98% Availability of all Service Parts in Stock 90%+ First Pass Availability Professional inventory management team closely monitors stock levels to ensure high availability rates Parts expediting daily on all out-of-stock items TOS / Unit Down orders have top priority to get parts to our customers as quickly as possible Part Availability Jamie Woodall Sherecca Johnson Sara Flippin
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