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TUG Parts Staff Kennesaw, GA. Dennis Couch – Vice President, Parts Office: (678) 581-7805 Cell: (678) 294-7493

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Presentation on theme: "TUG Parts Staff Kennesaw, GA. Dennis Couch – Vice President, Parts Office: (678) 581-7805 Cell: (678) 294-7493"— Presentation transcript:

1 TUG Parts Staff Kennesaw, GA

2 Dennis Couch – Vice President, Parts Office: (678) Cell: (678) Craig Adams – Director of Business Development Office: (678) Cell: (678) Jamie Woodall – Inventory Manager Office: (678) Parts Business Leadership Craig Adams Dennis Couch Jamie Woodall

3 By Phone: – (800) or (770) – 7:30 am – 5:30 pm EST By Fax: – (770) By – Online: – or Customer Service Representatives: – (678) – (678) TUG Shop Customer Service Team Justin Morr Ricky Oneal

4 Order entry, delivery status, shipping information TUGparts.com web site registration Invoice queries, credits, discounts, payments Technical parts look-up Credit limits and conditions Parts product details, availability, delivery lead times, Product substitutions Price quotations / Special promotions Any other parts assistance you may require What CSRs can do for you: Justin Morr Ricky Oneal

5 Sourcing specialist who works to find best cost for materials/parts Office: (678) Pricing manager pursues price investigations and makes sure we offer the best price possible Office: (678) Competitive Pricing Pat Sullivan Dawn Anderson

6 98% Availability of all Service Parts in Stock 90%+ First Pass Availability Professional inventory management team closely monitors stock levels to ensure high availability rates Parts expediting daily on all out-of-stock items TOS / Unit Down orders have top priority to get parts to our customers as quickly as possible Part Availability Jamie Woodall Sherecca Johnson Sara Flippin


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