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Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.

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Presentation on theme: "Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved."— Presentation transcript:

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2 Copyright © SubscriberWise, Ltd. All rights reserved.

3 Discover the Value of SubscriberWise ® for your System! Eliminate fraud Eliminate fraud Recover equipment Recover equipment Collect security deposits Collect security deposits Reduce bad debt Reduce bad debt Grow subscriber base Grow subscriber base Cross-sell and up-sell more products Cross-sell and up-sell more products Empower CSRs to become sales agents not order takers to better promote your offerings Empower CSRs to become sales agents not order takers to better promote your offerings Take control of your system with knowledge about your subscribers payment behavior Take control of your system with knowledge about your subscribers payment behavior Powerful, accurate, intelligent, and cost-effective risk management solutions for your system Powerful, accurate, intelligent, and cost-effective risk management solutions for your system

4 Copyright © SubscriberWise, Ltd. All rights reserved. MultiChannel News® 03/21/2005 Prior to starting this program, we were probably losing in excess of $150,000 a year in equipment. Were $30 million a year in sales, said Massillon Cable president Bob Gessner. Since we started in August of 03, we have now lost one converter.

5 Copyright © SubscriberWise, Ltd. All rights reserved. PRESENTING

6 Intelligent Decisioning Designed exclusively for the communications industry (custom model with 17 scoring parameters) SubscriberWise® model decisions thin or non-existent credit files for our industry (recent immigrant, young adults, mature cash spenders, recently widowed or divorced) Similar system used by the worlds largest banks and lending institutions Provides real-time, consistent, objective and INSTANT decisions System is completely flexible and customizable for product offerings, price points, deposit limits, and risk tolerance SubscriberWise® is designed to identify duplicate service requests for the same SSN AND address making it possible to associate family and household members to the same high risk units

7 Copyright © SubscriberWise, Ltd. All rights reserved. SubscriberWise ® Goal Continue to grow subscriber base while limiting : Substantial equipment loss Fraudulent use of SSNs to obtain service and equipment Roommates and relatives knowingly defrauding operator of service and equipment Subscribers whose histories include serious delinquency, collections, and non-payment to other creditors Subscribers with other high risk scenarios Reduce 3 rd party collection agency fees

8 Copyright © SubscriberWise, Ltd. All rights reserved. As for Massillons unreturned set-top, Howe hasnt given up on retrieving it. I know where the converter is, he said. Im really still working to get that back.' The ex-subscriber who has it moved three hours away, to Toledo, Ohio. She promised to return it, Howe said. Ive contacted the person shes renting from, as well as her parents. Its really just a matter of time. MultiChannel News 03/21/2005

9 Copyright © SubscriberWise, Ltd. All rights reserved. Inquiry Input Guidelines Full Identifying Information Complete first, middle initial, and last name Any generational designators (Jr., Sr., 2 nd ) Complete date of birth Social Security Number Complete UNIT address (including zip code) Phone Number

10 Copyright © SubscriberWise, Ltd. All rights reserved.

11 Services and deposits can be customized quickly and easily by operator based on risk tolerance, product offerings, price points, etc. Marketing andinformationmessages are alsofully customizable

12 Copyright © SubscriberWise, Ltd. All rights reserved. Well Qualified Subscribers SubscriberWise® will identify subscribers with exceptional credit histories with marketing messages contained in Instant Decision report Subscribers with excellent credit and financial resources often request limited service Allows CSR to leverage sales effort with special incentive indicated in marketing message(s) to cross-sell and up-sell product offerings to well qualified subscribers

13 Copyright © SubscriberWise, Ltd. All rights reserved. Credit Challenged Facts 3 out of 4 service requests from credit challenged Credit challenged often interested in high end bundle despite financial crisis or inability to pay Severely credit challenged often present extraordinary acquisition risk to cable industry: Residential instability Unable or difficult to locate Unemployed or underemployed Associated with multiple service requests for same unit Not threatened by reporting delinquent payment behavior Other high risk scenarios

14 Copyright © SubscriberWise, Ltd. All rights reserved. Summary Cable operators are creditors with an FCRA permissible purpose Risk assessment is necessary as the cost to deliver service and equipment skyrockets Fewer truck rolls for fraud, non-payment, and churn of high risk units Process helpful for back-end collections Ability to approve all subscribers, regardless of credit risk factors Significantly higher recovery rate on expensive equipment Sophisticated decisioning to identify the best and worst subscribers for a truly rapid and significant ROI Process is fast, intelligent, cost-effective, and flexible

15 Copyright © SubscriberWise, Ltd. All rights reserved. Thank you for viewing this presentation! If youd like to partner with SubscriberWise® or learn more, please contact our office at


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