2 Automated QC and Ticketing: Overview Automated QC and Ticketing is an off-the-shelf, robotic application for quality control and ticketing fulfillment.
3 Automated QC and Ticketing: Benefits Automates a high percentage of Agency ticketing functionsReduces costly operational errors125+ QC checksAgencies control and configure settings & Rules can be configured by PCC and Account number
4 Automated QC and Ticketing: Features SummaryManages connectivity with the Sabre hostRuns unattendedConfigurable parameters via GUIGUI available in several languagesAbility to run “Pre-ticket QC only” or “QC & Ticketing/ FulfillmentEfficiently manages SCANS (host enter-hits)Creates a process and performance log to document all application activityUser documentation & supportManaged corporate and personal credit card usage.
5 Automated QC and Ticketing: Features Summary cont’dConfigurable setup allows users to:Utilize fare comparison tools, automated capture of high ad low fare.Client travel policy and traveler preference management.UDID and Name Reference validations ensure reporting integrity.Private Airline Contracts – Validate and apply negotiated air contract information with robust pricing configurability for Airline contracts and Negotiated ID codes.Able to handle split ticketingOption to have Corporate Travel Policy removed from the PNR in order to continue fulfillment.Continued enhancements to faring, stored pricing functionality
6 Automated QC and Ticketing: Features Summary cont’dUnused e-Ticket database - Reduce customer costs by proactively promoting ticket reuseProcess Southwest Airlines bookings (U.S) –Quality controls form of paymentAdds vendor code to FP line at time of ticketing,Able to fulfill with service fee, invoice, and retention line with updated WN confirmationChecks for pre-reserved seat assignmentsHas the ability to bypass those airlines that do not participate in pre-reserved seating.Checks for mandatory and exception PNR remarks.Processes services fees via ARC, BSP, Card ServicesIntegrates with Agency Fee Manager (US only).Ability to calculate and handle U.K VAT service feesEnhancements to non-IATA carrier pricing, tktg/invoicing , service feesExtensive QC Performance logs
7 Are you the next Automated QC and Ticketing Customer? User ProfileMay not use a 3rd party mid-office tool – or not happy with 3rd party toolRuns scripts or PF keys to quality control PNRs and manually issues ticketsNeeds to reduce operational costsMay be disenchanted with existing 3rd party mid-office toolLooking to reduce costs based on transaction fees and/or ticketing fees
8 Automated QC and Ticketing: Ordering Process New Order ProcessContractCustomer signs contract and faxes to either CSBA or ADRequirements before ordering (New Orders)Need dedicated PC with no other Sabre applications loaded on itNeed dedicated terminal address (TA)Create dedicated EPR with the following keywordsSUBAAAMULSETREQROBCCVIEW*Agent needs to print Sabre Automated QC and Ticketing installation guide and user guide from Agency eServices