Presentation on theme: "ARINC Innovative Airport Solutions"— Presentation transcript:
1ARINC Innovative Airport Solutions Michael KunzeRegional Sales & Channel Director Central & Eastern Europe
2Agenda Introduction to ARINC ARINC’s common use system vMUSE ARINC Airport Solutions
3ARINC – the companyEstablished 1929 in the US to provide communications for the aviation industryARINC is owned by the Carlyle GroupSome 3,300 employees worldwideHeadquarters in Annapolis, Airport Systems Offices in Annapolis und TulsaOngoing high growth over the past years – Over $1.1bn Annual Turnover
4ARINC Regional Presence ARINC continues to build its regional presenceMain office for EMEA in London and for APD in SingaporeIn-country Partner and Agent Network in Central & Eastern Europe Managed and supported through the EMEA HQ LondonRegional offices in Munich, for DACH Sales & SupportRegional Office in Dubai for Middle EastAdditional 50 offices around the globe, just recently 2 offices in IndiaEMEA headquartersLondon, UKDubai, UAEMunich, GermanyMunich, Germany
5Business areas ARINC is a quality aviation industry supplier for: Airport Common Use Technology (MUSE, CUSS,...)Airport Systems and Airport System IntegrationAirport Security Systems, & Border Control Connectivity (APIS)Air/Ground Communications (Datalink, Inflight Voice&Data, Satcom)Ground/Ground Communications (IP, DSL, Type A, Type B)Global IT Support and Maintenance
6ARINC‘s market position and Capabilities For some time the airport systems market in Europe was dominated by a single supplierARINC has positioned itself clearly as an alternative, by differentiating inExcellent service deliverySatisfied customersSuperior and stable technologiesFixed firm prices – no surprisesWide experience with migration of existing systemsARINC‘s presence in the market has delivered real, tangible benefits to the industry in general
7ARINC “Firsts” FIRST ‘CUTE’ System on Win 2003 / XP platform FIRST MUSELink VSAT solutionFIRST provider to offer a bar-code printing optionFIRST totally wireless airportFIRST totally portable CUTEFIRST operational CUSS installationFIRST Multi-host CUSS installationFIRST Global Internet VPN Solution provider to the aviation industryFIRST live CUPPS installation in Las Vegas
8Outstanding customer satisfaction “FMG was pleased to choose ARINC to deliver this common-use project, and ARINC’s professionalism during the installation proves we were right in our decision.”‘We have found the MUSE platform totally reliable and invite any airport colleagues choosing a common use supplier to contact us to discuss’‘We are happy for ARINC to use LHR as a reference site and would invite any of our airline colleagues to contact us directly for further information’‘As a supplier ARINC is regarded by the users at Manchester as a truly world class organisation’Of course, I work for ARINC, I would say positive things about us, but I wouldlike to share a few of our customers’ views with you.These are only a selection – we would be happy to provide contact details forall of our customers – we are confident they will give you a more thanpositive response.ARINC is very keen of course to add the Airports in Romania and other AirportsIn Central and Eastern Europe to this proud list...
9The World integrator of airport IT solutions ARINC has the most experience as trusted systems integrator of airport IT solutions and has been involved in some of the world’s most visible projectsIncheon International AirportHarbin International Airport, ChinaJFK International AirportToronto International AirportSan Francisco International AirportSky Harbor PhoenixDallasDubai International Airport T3Cairo International Airport T3Doha International Airport
10the most modern CUTE solution vMUSEthe most modern CUTE solution
11vMUSE : state of the art...but...field proven and reliable What is vMUSE?A browser based platform of shared resources based on Windows® XP and Windows Server 2003® on the server sideModern IT infrastructure that allows airlines and handlers to access their own hosts and applications from any location in the airportOffers a common printer device access layerOther users can have access to other airport applications (e.g. FIDS, Intranet)New airlines can be added quickly with easeEnhances the airports IT infrastructure service offeringMUSE currently supports 85 airports, 270 airlines on 40,000 shared devicesvMUSE : state of the art...but...field proven and reliable
12ARINC vMUSE – the most modern CUTE Platform The new ARINC vMUSE™ Passenger check-in platform, which reduces costs to customers, will enable more airport terminals of all sizes worldwide to adopt common use platform operationsFull CUPPS compliancy and supportComplete Installation, Integration, Support, Maintenance & Training in a total solution packagevMUSE comes in Standard, Advanced and Enterprise optionsvMUSE Express option for small airports requires workstations only – does not require a core serverVirtual Disc Technology to save on additional Rack space and reduce the number of Servers requiredWill run on Windows XP & VistaSupports native applicationsNo need for Bespoke Printers or special stock of Boarding Pass PaperSupports 2D Barcodes for Mobile Check-inLower Development and support costs for customersCollects valuable dataon bags for airline andairport operationsSupports PortableCheck-in solutionsand credit cardpaymentsPage 1212
13Scalable Solution – Why is vMUSE the right CUTE platform in Romania? 51-unlimitedvMUSEFull featured systemFull server systemOnsite gateways & routersAll support options availablevMUSE BroadbandSlimmed down core room (2 servers only)Onsite gateways & routers OR via ARINC gateway farm in TulsavMUSE ExpressNon server based solution (TE’s installed on workstations)Optional available as portable solutionInternet VPN connection to ARINC gateway farm in TulsaRemote support only11-501-10Number of workstations
16A Variety of ARINC Services Provided in an ASP Model ARINC Hosting Center (London)Internet VPNBagMatchvMUSE ExpressAviCheckvMUSELocalCheckBaglinkGatewaysAirlines’ DCSAviNetEasy Check
17* Replaced existing supplier MUSE references* Replaced existing supplierEMEAAmericasAsiaManchester *Birmingham *NurembergMoscow (SVO)MaltaLondon Heathrow *London StanstedFaroFunchalPorto SantoCardiffSouthamptonMunich T2LagosDubaiEdinburgh *Münster/Osnabrück *ZagrebBratislavaPaphosNorwichCorkEast MidlandsLinzOslo/RyggeShannon*BelfastUfaCairoPunta del GadaSan FranciscoLas VegasWhite PlainsAllentownNew York JFK T1Montego BayBermudaDallasWashington DullesBaltimoreMesaVancouver *Montreal Dorval *CalgaryBarbadosOttawaSanto DomingoWichitaIndianapolisKingstonPhoenixPuerto PlataHalifaxPortlandQuebecDetroitGuadalajaraBusanFijiFukuokaGuamGimpoHiroshimaHong Kong*Incheon SeoulKobe City Air TerminalKagoshimaKomatsuMacauMaleManilaMelbourne *NadiNagasakiNagoya and Nagoya ChubuNamba City Air TerminalNiigataNiokolo KobaOkinawaOsakaPhnom PenhSaigonSendaiSiem ReapSapporoSeoul Incheon and Seoul KimpoTokyo Haneda and TokyoNaritaPerthSingapore*VietnamIf I had shown you this slide in 1995, it would have been empty.ARINC’s first MUSE site was San Francisco, opened in 1995 – it’s first airportin the EAME region was Manchester, opened in 1998.As you can see, we now have some 50 airport sites worldwide and more arebeing added.This gives you an insight into ARINC’s regional development strategy.We find a key reference site, such as Manchester and using this almost as a‘shop window’, we develop further business on the strength of this success.To support ARINC’s growing customer base in the region, we opened ouroffice near LGW in 1999.We will follow the same strategy for the Middle East.
18Installation / Project Typical project setupAssignment of project manager / project kick-off meeting onsiteProcurement of required peripheral hardware in EuropeProcurement of server hardware in USStaging and pre-configuration of server systems in USShipping all components onsiteInstallation of server components onsitePreparation of client imageTestingJoined rollout of workstations together with technicians from the airportAcceptance testingProject kick-offmeetingServer HardwarearrivedCut overClient HardwareAll equipment onsiteCore installation completeClient installation completeDocumentation complete,HandoverIssue purchase ordersCore System configured
19Flexible Ongoing Operational Support Solutions ARINC is flexible in its approach to service delivery and can offer various different support solutions. Maintenance & Support usually include:First level onsite response to failures, resolution maintenance, preventive maintenance, equipment repairs including Help Desk SolutionSecond level repair serviceLocal & Remote Site Administration ServiceFirmware & system software updatesBackup & housekeeping activitiesSupport with airline host addressingCo-ordinating maintenance, update and change control activities for the site3rd level support for iMUSE systemAvailable 24x7Regular scheduled maintenance and systems support activitiesCentralised airline software updates of ARINC certified TEsDeployment of iMUSE software updates and fixesInvestigation into iMUSE software discrepanciesConfiguration management supportDocument updates and technical bulletinsEmergency intervention for failures of iMUSE softwareIn any cases the customer will always have accessto the 3rd level support of ARINC
22ARINC Baggage Handling BagMatch™ – ARINC’s BagMatch System uses Radio Frequency Identification of baggage tags to track baggage and quickly locate and return lost bags – a big passenger issue. The system also matches every bag with a flying passenger – a big security issue!Why? - Enhanced baggage tracking brings tighter securityBagLink™ – ARINC's BagLink enables baggage sorting systems to properly direct baggage to aircraft without delay. BagLink's sophisticated communications server collects baggage-routing messages from multiple airline hosts and distributes the messages to sortation and other airport systems for further processing. BagLink provides the interface between any connected host system and the airport's baggage sortation system and baggage reconciliation system—regardless of which baggage reconciliation system you currently use.Why? - Baggage Handlers know where each bag is located –down to the position and container on board and aircraft –bags can be found quickly for unloadingPage 2222
23BagMatch – How is it Implemented ? This could be a typical deployment for BagMatchDescribe the diagram“….the comprehensive solution to yourmulti-faceted baggage processing challenges”
24BagLink – modern BSM Supply Solution Provides the virtual bridge between Airline Hosts and automated Baggage SystemsStore and forward of Baggage Messages32-bit Windows Server with Oracle or SQL DatabaseScaleable architecture : Single or Multiple server configuration
25SelfServ – ARINC CUSS Solution CUSS is win-win solutionPassengersSave timeAdd convenienceAirlinesSave costs of dedicated kiosksLower costs of operationOptimise employee timeHandling AgentsOpportunity to drive down personnel costsCan offer better services to their customer airlinesAirportsBetter use of limited floor spaceImprove competitivenessIncrease flexibility of operations
26Current CUSS Reference List EMEAAmericasAsiaBirminghamManchesterHumbersideNottingham / East MidlandsOsloZagrebMoscow SheremetyevoCairoFlyBe (various locations)VancouverLas Vegas***Dallas Fort WorthTorontoWestchesterHalifaxCalgaryEdmontonVictoriaPittsburghDetroitMontrealKeownaReginaHamiltonJamaicaQuebecNewfoundlandWhite PlainsNaritaTokyo HanedaOsakaNagoyaChubuKansaiGimpoSingapore
27Bag Drop CLF – ExpressDrop Solution for easy bag drop managementTalks to different hosts via common GUIFacilitates implementation of shared bag drop counters, although passengers handled in different host systems
28Avinet Airport / Common Airline Host Connectivity Cost efficient gateway-to-host connectionMUSE and WAN from a single sourceService Level GuaranteeCan also be used at non-MUSE airportsSupports legacy protocols via IP conversionSupports IP migration of airline hostsBack office connectionFixed monthly chargesNo volume and no setup chargesThe concept came about….For the majority of our European MUSE sites we will be partnering with BT to deliver the WAN (Wide Area Network) component; however we will be using the best telco provider in any other area that we will implement MUSE LinkAnd to see how the whole concept of MUSE Link will work...
31ARINC Type B Network - MQ Message Cluster LondonFrankfurtSan FranciscoWashingtonBangkokSingaporeARINC’s unique cluster architecture for Air Transport messaging is currently centred on the United States, interconnecting our 4 data centres in Chicago, Livermore, New York and Washington. Now that these locations are connected on high speed optical links there is no need for us to retain Chicago and both New York and Chicago for resilience and performance optimisation within the US. ARINC are therefore re-engineering the message cluster to offer even high levels of service and performance globally.Phase 1 of the migration involves closing one of the US cluster sites and replacing that with a new cluster location in London. Locating part of the cluster core in London will improve responsiveness for European messaging origination and destination. Phase 2 will build further on this by extending the cluster to Frankfurt to provide increased resilience. Phases 1 and 2 should be complete by October and December 2004 respectively.Phase 3 which is scheduled for mid 2005 will see the message cluster globalised to include Singapore, further optimising performance and resiliency across all regions and for the first time bringing ARINC air transport message switching in to the Asia Pacific region
32ARINC typically saves customers 30% on current costs
33Various client options Avinet Web MailOutlook POP3/SMTPXmail ClientXgateAvinet ConnectorAviNet WebMail enables your users to access their AviNet Mail messages using any standard Web browser. The common look and feel WebMail environment extends the usability of AviNet Mail to users that may not otherwise readily have access to your operational messages. For example an flight operations manager on a business trip could simply pop into to an Internet Café and access business critical between meetings or use an Airport WiFi Hot Spot; enabling you to be more responsive and service both internal and external customers more efficiently, improving employee satisfaction and customer retention.When using public devices such as Internet Cafés it is not possible to determine what browser you will be using. AviNet Web Mail is browser independent giving you a wide range of access options. As people get more comfortable with the Internet and more experienced they tend to find other browser options; rather than the standard Microsoft Internet Explorer. They may be looking for greater functionality, want to stop annoying ads or pop-ups but whatever the reason AviNet WebMail does not limit their choice.This flexibility also enables access from not only any browser, but also from any device equipped with a Web browser from any location, be that a Wifi equipped LAP Top or PDA, and any suitable GPRS enabled device. And because your users are working in a familiar environment they are more effective.WebMail is accessed from ARINC’s secure server using the Secure Socket Layer protocol (SSL), which encrypts your messages using an 128bit key protects them from being read as they cross the Internet. Just address your messages “DD.TYPEB=IATA CODE ADNS.MAIL” to get to any type B address.Just as with our SMTP support both and type B messaging from one place simplifies your business operations. This establishes a single point of presence for all your business communications making business much more manageable for your users.The service includes storage for all of your operational messages. As standard ARINC provides 25MB of data storage is for each mailbox; however, you can purchases more space and make ARINC a central repository for all your company’s critical messages.AviNet WebMail service is delivered over very high speed Internet connections ensuring that access speed is limited only by your internet connection.ARINC can deliver your type B messages to web enabled cell phones or pagers. Access your mail after hours from home, the road, etc..
34Summary Technology – state-of-the-art and tried-&-tested Product Suite – comprehensiveQuality Solutions – 99.98% global availabilityService Assurance – total care over contract lifetimeCustomer Base – global, extensive, diverse and highly satisfied
35Michael Kunze – ARINC EMEA Thank you very much !MulţumescСпасибо вам спасибо !Michael Kunze – ARINC EMEARegional Sales Director Central & Eastern EuropeMobile +44 (0)