3In GeneralAn airline provides air transport services for passengers or freight, generally with a recognized operating certificate or license. Airlines lease or own their aircraft with which to supply these services and may form partnerships or alliances with other airlines for mutual benefit.Airlines vary from those with a single aircraft carrying mail or cargo, through full-service international airlines operating hundreds of aircraft. Airline services can be categorized as being intercontinental, intra continental, domestic, or international and may be operated as scheduled services or charters.
4Airlines Industry # Bidang Bisnis : # Kegiatan Operasional : * Transportasi manusia / penumpang (passengers) melalui udara* Transportasi barang melalui udara (air cargo)# Kegiatan Operasional :* Reservasi penerbangan (seat reservation)* Penjualan tiket penerbangan (ticketing) bagi penumpang* Penjualan ruang (space) kompartemen pesawat udara untuk kargo* Penanganan penumpang dan bagasinya (ground handling)
5HistoryDELAG, Deutsche Luftschiffahrts-Aktiengesellschaft was the world's first airline . It was founded on November 16, 1909 with government assistance, and operated airships manufactured by The Zeppelin Corporation
6First Airlines in AsiaIndia was also one of the first countries to embrace civil aviation. One of the first West Asian airline companies was Air India, which had its beginning as Tata Airlines in 1932, a division of Tata Sons Ltd. (now Tata Group). The airline was founded by India's leading industrialist, JRD Tata. On October 15, 1932Company Logo
7Asian bombing Airlines During the era of decolonization, newly-born Asian countries started to embrace air transport. Among the first Asian carriers during the era were Cathay Pacific (founded in September 1946), Orient Airways (later Pakistan International Airlines; founded in October 1946), Malayan Airlines (later Singapore and Malaysian Airlines; founded in 1947), Garuda Indonesia in 1949, Japan Airlines in 1951, and Korean Air in 1962
8Airlines Operating Cost Full Services CarrierLow Cost CarrierLow fare Carrier ??
9Low fare CarrierKonsep LCC (Low Cost Carrier)tidak diaplikasikan dengan baik oleh banyak maskapai penerbangan di Indonesia, sehingga perusahaan lebih cenderung menerapkan strategi sebagai maskapai penerbangan LFC (Low Fare Carrier) dalam upaya meraih calon penumpang
10Low cost carrierMerupakan konsep yang dijadikan strategi dasar maskapai penerbangan dalam meraih pasar, dengan melaksanakan upayapenyederhanaan dalam kegiatan bisnis(simplifying the business)danmenerapkan prinsip efisiensi dalamkegiatan operasional
11LCC vs LFC TIDAK MENGGUNAKAN KERTAS: pelayanan penjualan tiket penerbangan secara elektronik (e-ticketing)penanganan penumpang secara elektronik (e-boarding)manajemen bagasi dengan menggunakan radio frequency identification (RFID)operasional pengiriman kargo udara dengan fasilitas IATA e-freightBiasanya menggunakan satu tipe pesawat udaraMenggunakan bandar udara sekunder yang lebih murahJumlah SDm yang efektif dan efisien (terbatas)Penyederhanaan rute penerbangan (straight or per way)Biasanya tidak menyediakan makanan dan minuman tanpa dipesan
12IATA Traffic Conference TC IArea I, North, Central, and South America and adjacent islands, including Greenland, Bermuda, West Indies, Caribbean, Islands and the Hawaiian IslandsTC IIArea 2 (TC 2) : Europe, Africa, the Middle East and adjacent islandsTC IIIArea 3 (TC 3) : Asia, Australia, and the Pacific Islands west of the International Date Lines
14Alliances Function (Effective and efficiency virtual mergers to get around government restrictionscoordinate their passenger service programs (such as lounges and frequent flyer programs)offer special interline tickets, and often engage in extensive code sharing (sometimes system wideHigher efficiency for combine facilitiescombine IT operations, buy fuel, or purchase airplanes as a bloc in order to achieve higher bargaining power“Overall it’s making those Airlines more effective and efficient and create differentiation between alliances to visible by the passenger.”
15Airlines Personnel Airlines Personnel The various types of airline personnel include: Flight operations personnel including flight safety personnel.Flight CrewReservation AgentGround Crew
16Flight Crewresponsible for the operation of the aircraft. Flight crew members include:Pilots (Captain and First Officer: some older aircraft also required a Flight Engineer and or a Navigator)Flight attendants, (led by a purser on larger aircraft)in-flight security personnel on some airlines (most notably El Al)
17Ground Crew responsible for operations at airports. Ground crew members include:Aerospace and avionics engineers responsible for certifying the aircraft for flight and management of aircraft maintenanceAerospace engineers, responsible for airframe, powerplant and electrical systems maintenanceAvionics engineers responsible for avionics and instruments maintenanceAirframe and powerplant techniciansElectric System technicians, responsible for maintenance of electrical systemsAvionics technicians, responsible for maintenance of avionicsFlight dispatchersBaggage handlersRamp AgentsGate agentsCheck in counter agentsPassenger service agents (such as airline lounge employees)
18CRS/GDS Amadeus : Air France , Iberia , Lufthansa , SAS 2. Sabre : American Airlines3. Galileo by Travelport: Aer Lingus , Air Canada , Alitalia , British Airways , Swiss ,TAP , United Airlines , US Airways4. Worldspan by Travelport: Delta , Northwest , TWA5. Travelsky : Air China , China Southern , China Eastern , Hainan Airlines6. Patheo : Finnair , KLM , VA7. Abacus : All Nippon Airways , Cathay Pacific Airways , China Airlines , Dragonair , EVA Airways , Garuda Indonesia , Malaysia Airlines , Philippine Airlines , Royal Brunei Airlines, SABRE, SilkAir, Singapore Airlines8. KIU : Sol Lineas Aereas, Aerogal, Star Peru, LC Busre, Peruvian Airlines , Cielos Andinos, Easyfly, Laser Airlines, LADE - Lineas Aereas Del Estado , Amaszonas, Maya Air
19Passenger Name Record Parts of a PNR (Minimum Requirements) From a technical point, there are five parts of a PNR required before the booking can be completed. They are:The name of the passenger(s).2. Contact details for the travel agent or airline office. (While a booking can have more than one contact number, it must have at least one, and it is standard practice for the agency or airline office to be listed first).3. Ticketing details, either a ticket number or a ticketing time limit.4. Itinerary of at least one segment, which must be the same for all passengers listed.5. Name of the person making the booking.
20PNR (Other information) Fare details, and any restrictions that may apply to the ticket.The form of payment used, as this will usually restrict any refund if the ticket is not used.Further contact details, such as agency phone number and address, additional phone contact numbers at passenger address and intended destination.Age details if it is relevant to the travel, eg, unaccompanied children or elderly passengers requiring assistance. ** this must be added at the time the name is stored during step one above***Frequent flyer data."Special Service Requests" (SSR) such as special meal requirements, seating preferences, wheelchairs, and other similar requests."Optional Services instruction" (OSI), comments which are passed onto the passenger manifest, enabling ground-staff and flight crew to see special information about the passenger such as 'Pilot's Wife' or "Partner VIP" or "The company's CFO must have seat 2A".
21Freedom of the AirOverflying a country without landingLanding for technical reasonsSetting down passengers, cargo or mailPicking up trafficSetting down and picking up passengers in the territory of a third country
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