Presentation on theme: "Daddy, what date and time do you plan on leaving?"— Presentation transcript:
1Daddy, what date and time do you plan on leaving? Business TravelQF, TGor BA?What airline are you going to fly?
2Can I go with you? I like traveling by plane. Well! I want to fly Thai Airways International on Aug 15, 2007.Business TravelBesides Thai Airways, which airlines do you know?
3BUSINESS TRAVELWhat hotel do you want to stay at when you arrive Phuket? And how long will you stay there?Well! I expect to stay at the Holiday Inn in Phuket for two nights. Can you help me with the reservation?
4Why not? I will book it now. I’m calling from BBC Company and I’d like to reserve a room at your hotel for our sales manager, Mr. Davidson.Make a ReservationCould you please make sure that Mr. Davidson has a sea-view room?
5What else do you want me to do for this business travel? Well! There are a couple of things I really want them to help me:Please tell the receptionist to arrange transportation from the airport to the hotel. Also please make sure that the van is not late. Thanks a lot.
6Good afternoon, this is United Airlines Reservations. May I help you? Hello, I’m calling from Mutual Materials Company in Vancouver, and I would like to book a flight for my boss. He’ll be traveling to Bangkok, Thailand.Dialogues
7And what city will he be departing from? Vancouver International Airport.Dialogues
8That's Vancouver International. When will he be traveling? On the 29th of September, and returning on October 30th.Dialogues
9He usually flies business. Do you have available seats? Let me check....yes, we have one flight available on each of those dates. Would he like business or economy class?He usually flies business. Do you have available seats?Dialogues
10We have one seat available near the front of the aircraft We have one seat available near the front of the aircraft. You should book now to hold it.We will book it. His full name is Tom Davidson, and the company Visa card number isDialogues
11That's ?Yes, and the expiration is 08/08.Dialogues
12And may I have the 3-digit security number on the back of the card? Yes, it's 533.Dialogues
13Thank you for flying United. Thank you. That's one business class round-trip booking for Bangkok from Vancouver, on the 29th of September, returning October 30th. Here’s your booking number: JDC 5222, We will also fax you a confirmation with the itinerary and booking number.Dialogues
14Immunizations and vaccinations What should I prepare for a business trip?A precise itineraryImmunizations and vaccinationsWeather informationCurrent currency exchangePreparationsCredit cards & ATMEmergency phone numbersAir tickets and Hotel Reservations
15Do you know what we can see in a business letter? The return address of the employee’s companyBusiness LettersMail Solutions Company2614 Mongolia DriveSeattle Washington, 99163USA
16Do you prefer the American or British style? Formal Business Letters:Do you prefer the American or British style?July 11, 200711 July, 2007The Date LineInformal letters only:American: 7/11/2007 (month/day/year)11/7/2007: British (day/month/year)
17Reference Number Ref: 245 Reference: 245 Ref# 245 Who can tell me what the reference number is?A reference number is used to refer back to the original letter. When writing back to a company, the sender should include the reference number for the company’s filing purposes.Reference NumberRef: 245 Reference: 245 Ref# 245
18Inside Address Mr. Mark Arlington Mail Room Operator Mail-R-US An inside address includes the recipient’s name and position, and the company’s name and address.Inside AddressMr. Mark ArlingtonMail Room OperatorMail-R-USDetroit Michigan, 2343USA
19What is a salutation?It is the formal way to address the person.Dear + Mrs/Ms/Miss/Mr + Last name:SalutationDear Mr. Arlington:Madame/Gentlemen:
20The Letter Content The opening paragraph The body of the letter What should be written in the body section?Well! The most important part of the letter is the content. It usually includes the following:The Letter ContentThe opening paragraphThe body of the letterThe closing paragraph
21Always finish the letter with a formal ending, followed immediately by a comma. There are several ways to do this:Sincerely Yours,Regards,Sincerely,Best Regards,Complimentary Close
22To end a business letter, the sender sign his/her name in the provided space above his/her typed name.Sincerely Yours,ChristopherChristopher L. DesmulSender's Signature
23BLOCK MODIFIED BLOCK PERSONAL BUSINESS How many styles of business letters are there?BLOCKMODIFIED BLOCKPERSONAL BUSINESSThe Three StylesSee your book on pages for details.
24Enquiry Letters Do you know when we need an enquiry letter? It is written when we need information about anything in business.Enquiry LettersCan you be more specific?
25Well! You may send them an enquiry letter for more information on formal price quotes on certain products or services.Free samplesEnquiry LettersDelivery times & methodsProducts available in stock
26The letter comprises at least two paragraphs as follows: The Letter FomatThe first paragraph includes what the customer asks the company to do—please send a price list of new Toyota sedans.
27The letter comprises two paragraphs as follows: The second paragraph is optional. It may include the following expressions:Thank you for your prompt reply.We are urgently look forward to your reply.Thank you for your time. We will look forward to your reply.The Letter Fomat
28Reply to an Enquiry Letter There are two ways to reply an enquiry letter.Accepting the requestDenying the requestReply to an Enquiry Letter
29First, expressing appreciation for the enquiry. Accepting the request: The product or service required is available. Then the company replies by:First, expressing appreciation for the enquiry.Second, assuring the customer that the product or service is available.Third, Stating the conditions about any payment terms and discounts.
30First, expressing appreciation for the enquiry. Denying the request: The product or service required is not available. Then the company replies by:First, expressing appreciation for the enquiry.Second, apologizing and giving an explanation why the required product is not available.Third, suggesting other alternatives such as ask the customer to wait.
31Mr. Christopher L. Desmul 352 Brit Road Global Travel2654 Campus RoadPullman WashingtonUSATel: (206)Fax: (206)Mr. Christopher L. Desmul 352 Brit RoadLeedsEngland10th July 2007Dear Mr. Desmul:
32Thank you for your letter of inquiry dated July 4th. 10th July 2007Dear Mr. Desmul:Thank you for your letter of inquiry dated July 4th.We do have the catalog you asked about. In this mailing, we are happy to send you our catalog of Palouse Country Expeditions. You have plenty of time to make the reservation, because April is the low season for traveling on these expeditions.
33There is no charge for the either the catalog or for sending it There is no charge for the either the catalog or for sending it. If you need to order the catalog in larger quantity, please be advised that the price is 10 US Dollars per 100 pieces, and sending by EMS would be approximately 15 US Dollars. Please let us know if you have any further questions about the tour or the catalog.Please let us know if you have any further questions about the tour of the catalog.Yours Truly,Bonnie BurkettTravel Agent