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Daddy, what date and time do you plan on leaving? What airline are you going to fly? QF, TG or BA?

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Presentation on theme: "Daddy, what date and time do you plan on leaving? What airline are you going to fly? QF, TG or BA?"— Presentation transcript:

1 Daddy, what date and time do you plan on leaving? What airline are you going to fly? QF, TG or BA?

2 Well! I want to fly Thai Airways International on Aug 15, Can I go with you? I like traveling by plane. Besides Thai Airways, which airlines do you know?

3 What hotel do you want to stay at when you arrive Phuket? And how long will you stay there? Well! I expect to stay at the Holiday Inn in Phuket for two nights. Can you help me with the reservation?

4 Why not? I will book it now. Im calling from BBC Company and Id like to reserve a room at your hotel for our sales manager, Mr. Davidson. Could you please make sure that Mr. Davidson has a sea-view room?

5 What else do you want me to do for this business travel? Well! There are a couple of things I really want them to help me: Please tell the receptionist to arrange transportation from the airport to the hotel. Also please make sure that the van is not late. Thanks a lot.

6 Good afternoon, this is United Airlines Reservations. May I help you? Hello, Im calling from Mutual Materials Company in Vancouver, and I would like to book a flight for my boss. Hell be traveling to Bangkok, Thailand.

7 And what city will he be departing from? Vancouver International Airport.

8 That's Vancouver International. When will he be traveling? On the 29th of September, and returning on October 30th.

9 Let me check....yes, we have one flight available on each of those dates. Would he like business or economy class? He usually flies business. Do you have available seats?

10 We have one seat available near the front of the aircraft. You should book now to hold it. We will book it. His full name is Tom Davidson, and the company Visa card number is

11 That's ? Yes, and the expiration is 08/08.

12 And may I have the 3-digit security number on the back of the card? Yes, it's 533.

13 Thank you. That's one business class round-trip booking for Bangkok from Vancouver, on the 29th of September, returning October 30th. Heres your booking number: JDC 5222, We will also fax you a confirmation with the itinerary and booking number. Thank you for flying United.

14 What should I prepare for a business trip? Immunizations and vaccinations Weather information Current currency exchange Credit cards & ATM Emergency phone numbers Air tickets and Hotel Reservations A precise itinerary

15 Do you know what we can see in a business letter? The return address of the employees company Mail Solutions Company 2614 Mongolia Drive Seattle Washington, USA

16 Formal Business Letters: July 11, July, 2007 Informal letters only: American: 7/11/2007 (month/day/year) 11/7/2007: British (day/month/year) Do you prefer the American or British style?

17 Who can tell me what the reference number is? A reference number is used to refer back to the original letter. When writing back to a company, the sender should include the reference number for the companys filing purposes.

18 An inside address includes the recipients name and position, and the companys name and address. Mr. Mark Arlington Mail Room Operator Mail-R-US Detroit Michigan, 2343 USA

19 What is a salutation? It is the formal way to address the person. Dear + Mrs/Ms/Miss/Mr + Last name: Madame/Gentlemen: Dear Mr. Arlington:

20 What should be written in the body section? The opening paragraph The body of the letter The closing paragraph Well! The most important part of the letter is the content. It usually includes the following:

21 Always finish the letter with a formal ending, followed immediately by a comma. There are several ways to do this: Sincerely Yours, Regards, Sincerely, Best Regards,

22 To end a business letter, the sender sign his/her name in the provided space above his/her typed name. Sincerely Yours, Christopher Christopher L. Desmul

23 How many styles of business letters are there? BLOCK MODIFIED BLOCK PERSONAL BUSINESS See your book on pages for details.

24 Do you know when we need an enquiry letter? It is written when we need information about anything in business. Can you be more specific?

25 Well! You may send them an enquiry letter for more information on formal price quotes on certain products or services. Free samples Delivery times & methods Products available in stock

26 The letter comprises at least two paragraphs as follows: The first paragraph includes what the customer asks the company to doplease send a price list of new Toyota sedans.

27 The letter comprises two paragraphs as follows: The second paragraph is optional. It may include the following expressions: Thank you for your prompt reply. We are urgently look forward to your reply. Thank you for your time. We will look forward to your reply.

28 There are two ways to reply an enquiry letter. Accepting the request Denying the request

29 Accepting the request: The product or service required is available. Then the company replies by: First, expressing appreciation for the enquiry. Second, assuring the customer that the product or service is available. Third, Stating the conditions about any payment terms and discounts.

30 Denying the request: The product or service required is not available. Then the company replies by: First, expressing appreciation for the enquiry. Second, apologizing and giving an explanation why the required product is not available. Third, suggesting other alternatives such as ask the customer to wait.

31 Global Travel 2654 Campus Road Pullman Washington USA Tel: (206) Fax: (206) Mr. Christopher L. Desmul 352 Brit Road Leeds England Dear Mr. Desmul: 10 th July 2007

32 Dear Mr. Desmul: 10 th July 2007 Thank you for your letter of inquiry dated July 4th. We do have the catalog you asked about. In this mailing, we are happy to send you our catalog of Palouse Country Expeditions. You have plenty of time to make the reservation, because April is the low season for traveling on these expeditions.

33 There is no charge for the either the catalog or for sending it. If you need to order the catalog in larger quantity, please be advised that the price is 10 US Dollars per 100 pieces, and sending by EMS would be approximately 15 US Dollars. Please let us know if you have any further questions about the tour or the catalog. Please let us know if you have any further questions about the tour of the catalog. Yours Truly, Bonnie Burkett Bonnie Burkett Travel Agent


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