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TRAINING FOR INDEPENDENT TRAVEL AGENTS. How To Book For Your Clients.

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Presentation on theme: "TRAINING FOR INDEPENDENT TRAVEL AGENTS. How To Book For Your Clients."— Presentation transcript:

1 TRAINING FOR INDEPENDENT TRAVEL AGENTS

2 How To Book For Your Clients

3 Car Rentals Call Direct Call Direct –Directory phone numbers –Give CLIA # or IATA# for commission Condo Travel Club Website Condo Travel Club Website –Instant Travel Site

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5 Booking Cars Use our IATA/CLIA/IATAN/ARC # Use our IATA/CLIA/IATAN/ARC # You book you get 50% of the commission You book you get 50% of the commission Car rentals are generally not pre-paid except some international rentals Car rentals are generally not pre-paid except some international rentals Only drivers whose names are on contract are allowed to drive the car, an extra fee may apply for additional drivers Only drivers whose names are on contract are allowed to drive the car, an extra fee may apply for additional drivers Drivers must have; Drivers must have; –Valid drivers license –Be minimum 25 years old (in most cases) –Fee for under 25 years but at least 21 years old. –Have a valid credit card in own name Additional Rental Charges Additional Rental Charges –Various taxes

6 Client Information Needed Name of renter/driver Name of renter/driver –Age –Valid Credit Card Pick-up/drop-off cities Pick-up/drop-off cities Rental location Rental location Dates of rental Dates of rental Pick-up/drop-off times Pick-up/drop-off times –Airline flight information, if applicable Type of car Type of car Promotions/coupons/negotiated rates Promotions/coupons/negotiated rates Special requests Special requests Special equipment Special equipment

7 Hotels Call direct: CLIA# or IATA# - commission Call direct: CLIA# or IATA# - commission Web sites: CTC, CCRA, Centrav etc. Web sites: CTC, CCRA, Centrav etc. Non-commissionable sites- hotels.com, hotwire, Expedia etc. Non-commissionable sites- hotels.com, hotwire, Expedia etc. Know: Cancellation Policies Know: Cancellation Policies Rate Changes: Sun-Thu vs Fri/Sat Rate Changes: Sun-Thu vs Fri/Sat

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9 CCRA

10 Booking Hotels Use our IATAN/IATA/CLIA/ARC # Use our IATAN/IATA/CLIA/ARC # You book you get 50% of commission You book you get 50% of commission Most hotel reservations require a credit card guarantee..some 1 night deposit Most hotel reservations require a credit card guarantee..some 1 night deposit Room description/views can be creative Room description/views can be creative Maximum # of guests may apply/additional rates. Maximum # of guests may apply/additional rates. Weekend/Weekday rate changes Weekend/Weekday rate changes

11 ICHOTELS: Holiday Inns, Crowne Plaza, Staybridge Suites, Candlewood Suites

12 Choice Hotels: Comfort Inns, Quality Inns, Econo Lodge

13 Choice Hotels Continued

14 Centrav

15 Client Information Needed Name on reservation Name on reservation Number of guests and ages Number of guests and ages Location of hotel Location of hotel Check-in/check-out dates Check-in/check-out dates Number of nights Number of nights Type of room Type of room –Bedding –View –Smoking/non-smoking Special requests Special requests Applicable discounts/coupons or negotiated rates Applicable discounts/coupons or negotiated rates –Government rates are usually non-commissionable Frequent stay number Frequent stay number Credit card to guarantee reservation Credit card to guarantee reservation Park/Fly Hotel Packages Park/Fly Hotel Packages – May need to call the hotel directly for these rates –International Holidays: username: password: kprice or call them at

16 Cruises Booking a Cruise Booking a Cruise –Call direct: identify agent of Tickets & Tours –Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone number –You book, you get 50% of commission on air add-on, cruise rate, insurance, and transfers. –Must add to cruise only rate the port charges and taxes (NCF) Documenting the Reservation Documenting the Reservation –Give the reservationist our CLIA #, your full name, and your home contact phone #. –Have the cruise line send a fax confirmation to Pulaski office. –Check the fax confirmation for accuracy sent by Pulaski office. –If payment is by check make sure you allow 2 weeks for the payment to be mailed to and deposited by the Pulaski office and sent to the cruise line. –Credit card payments are called into the cruise line by you. –Send in a Booking Form as soon as money is paid. Script Script Cruise Directory Cruise Directory

17 Cruise Terms Category- inside, ocean view, balcony Category- inside, ocean view, balcony Guarantee Guarantee TBA TBA

18 Entry Requirements Passports procedures are changing constantly. For current requirements go to Passports procedures are changing constantly. For current requirements go to

19 Resources ITA Manuel ITA Manuel-Script-Directory-Websites


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