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THE AGENCY Albany Travel Unlimited, Inc. is the largest travel management company in the Albany, New York area with $25 million in ticketed ARC revenue. Their business is comprised of 70% Corporate and 30% Leisure travel, with 85% of it derived from domestic travel and 15% International. Albany Travel Unlimited handles 275,000 calls annually, which result in about 125,000 transactions. As a Carlson Wagonlit affiliate franchise and a member of their leaders group, they have 32 employees in four locations. THE BUSINESS CHALLENGE Albany Travel Unlimited opened its doors in 1955 and has successfully weathered the many storms that the travel industry has endured during the past 50+ years. This is due mostly to their flexibility in reacting to industry changes and adoption of new business models to meet changing client needs. As the industry moved from paper tickets to e-tickets, from a focus on leisure travel corporate, Albany Travel Unlimited has thrived and remained an esteemed member of the Albany, New York business community. But even with a solid base of corporate and government business, and a thriving leisure segment, Albany Travel Unlimited was looking for ways to increase their committed inbound revenues while adding unique value that no other agency could provide. Galileo Account Management closely collaborates with its customers to create opportunities that drive profits, and recommended that Albany Travel Unlimited utilize Galileo NeatAgent - an innovative, dynamic packaging solution – to generate incremental sales. Copyright ©. Galileo International. All rights reserved. GALILEO NEATAGENT A Case Study - Albany Travel Unlimited, Inc. RODNEY R. KLASSOVITY Owner / CEO
THE GALILEO SOLUTION Galileo NeatAgent is an innovative, dynamic packaging tool that empowers travel agencies to build travel packages consisting of two or more travel components: air, hotel or car. These packages are built in real time and priced on the fly, delivering an opaque, net cost lower than if the individual components were purchased separately. Travelers enjoy huge cost savings, and travel agents can mark up the package before they sell them, retaining the profit as commission. Galileo Neat Agent also drives incremental sales, because it encourages clients to book two or more components of travel, when they normally book only one (usually air.) THE RESULTS Rod Klassovity, Albany Travel Unlimited Owner and CEO, and Sherie Klein, General Manager, took Galileo NeatAgent for a test drive. They used Galileo NeatAgent to build dynamic travel packages for both their leisure and corporate clients. The results were very positive. Rod and Sherie reported that during the test period, they were able to convert customers who primarily purchased only single travel components (air only, for example) into purchasing Copyright ©. Galileo International. All rights reserved. GALILEO NEAT AGENT CASE STUDY Albany Travel Unlimited, Inc. dynamic packages generated through Galileo NeatAgent, resulting in additional revenue for the agency and savings for their clients. The introduction of Galileo NeatAgent into their workflow was a smooth process, without any loss in productivity during implementation or rollout. Agents received one-on-one training and all bookings were reviewed for quality control. According to the Owner and CEO, the most appealing feature of the Galileo NeatAgent functionality is that it enabled them to take control of our profit and the IAR (Interactive ARC Report) credit memos. The loss of revenue share or supplier overrides they might be forgoing wasnt a concern to Klassovity - I don't see much downside as long as we get credit toward our segment count, he said. Thats what makes it attractive…higher margins. Sherie Klein General Manager Galileo NeatAgent assembles dynamic packages using these known and trusted brands
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