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Americas Travel Companies Fast Start What We Will Cover Who This Training Program Is For Starting Out As A New ITA Basic Procedures With ATC Basic Procedures.

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Presentation on theme: "Americas Travel Companies Fast Start What We Will Cover Who This Training Program Is For Starting Out As A New ITA Basic Procedures With ATC Basic Procedures."— Presentation transcript:

1 Americas Travel Companies Fast Start What We Will Cover Who This Training Program Is For Starting Out As A New ITA Basic Procedures With ATC Basic Procedures With Travel Suppliers Basic Procedures With Travel Clients General Travel Terms And Concepts Packaging Travel With Suppliers The ATC Web Site Cruises Tours Air Suppliers For The Beginner Commissions And Spiffs FAMs And Reduced Rates Accreditations And Specialists How To Seek Help

2 Americas Travel Companies Fast Start Who This Training Program Is For New Agents That Have Enrolled With ATC And Have No Previous Experience In The Travel Field If You Learn What Is Presented Over The Next Several Hours, You Will Be Able To Begin Booking Travel Become A Note Taker For Everything You Do In Travel Accurate Details Are Of Paramount Importance When Dealing With Suppliers Record Date/Time, Name And Number Called

3 Americas Travel Companies Fast Start Starting Out As A New ITA Avoid The I Cant Do It Until I Know The Ropes Syndrome We Will Show You The Ropes Right Here Follow 2 Simple Rules: If You Dont Know - ASK! Never Circumvent The Company Procedures Responsible Communication Is The First Order Of Business There Is No Valid Travel Project You Can Not Handle With The Backing Of ATC

4 Americas Travel Companies Fast Start Basic Procedures With ATC Rule #1 Under All Circumstances, ALWAYS, Inform ATC When A Booking Is Reserved, Confirmed, Changed, Partially Or Completely Paid For, Cancelled, Refunded, Or In Any Other Way Altered Rule #2 Never, EVER, Accept Cash Or Checks Payable To You, The ITA For A Booking Involving ATC As The Travel Agency All Payments Must Be To Either ATC Or A Travel Supplier Cash Is Not Accepted By ATC – Cashiers Checks And Money Orders Payable To ATC Are

5 Americas Travel Companies Fast Start Basic Procedures With ATC Rule #3 Never Represent Yourself As An Employee Or Corporate Representative Of ATC ITAs Are Independent Contractors Authorized To Book Under ATCs Name In A Contractual Agreement Do Not Attempt To Negotiate On ATCs Behalf Or Solicit Training, Or FAMs And Special Rates, Without Written Permission From ATC Rule #4 Read And Know The Detailed Procedures And Rules In The ITA Manual Failure To Comply With Any Rules May Result In The Suspended Or Lost ITA Status

6 Americas Travel Companies Fast Start Basic Procedures With Travel Suppliers Rule #1 ITAs, As Authorized Independent Agents Under ATCs Name And Earned Accreditations, Are Required To… Respond To All Supplier-To-ITA Communications In A Timely And Accurate Manner Be Professional And Polite In All Dealings With Suppliers Rule #2 If The ITA Finds A Situation With A Supplier Is Approaching Any Form Of Confrontation, The ITA Is Required To Contact ATC For Instruction On How To Proceed

7 Americas Travel Companies Fast Start Basic Procedures With Travel Suppliers Rule #3 Never Have Confirmations Or Documents Sent To You Except With Express Permission From An ATC Rule #4 Never Attempt To Have The Supplier Change The ATC Address Or Phone Numbers

8 Americas Travel Companies Fast Start Basic Procedures With Travel Clients Rule #1 Never Collect Fees From Clients Under ATCs Name Except As Permitted By The ATC Procedures Rule #2 Always Make It Clear That You Are An Independent Travel Agent For ATC Rule #3 Carefully Review The Section Of The Manual On Dealing With Client Issues Feel Free To State That ATC Is An Experienced Travel Company Operating Since 1991 Servicing Thousands Of Independent Travel Agents Across The Nation

9 Americas Travel Companies Fast Start General Travel Terms And Concepts Profitable Travel Products Are… Tours Cruises Meetings (Not Covered In This Seminar) To Self Package Or Not Not Recommended For The Beginner Requires Knowledge Of Air Risk Of Scheduling Issues And Resulting Problems Let The Supplier Make The Process Easy For You And Create A From Home - To Home Package Travel Insurance – Always !

10 Americas Travel Companies Fast Start General Travel Terms And Concepts A Few Industry Terms IT/FIT Escorted Group Record Locator Confirmation Number Contract Gateway City Code Or Airport Code Segment Net TC Amenity

11 Americas Travel Companies Fast Start Packaging Travel With Suppliers Know Generally What Your Client Wants Qualifying Questions Are In The Manual Dont Start With Booking Engines! Booking Engines Are For Agents That Have Experience, Both With The Destinations And With Packaging You Need To Use The Experience Of The Tour Or Cruise Supplier To Help You Get Started So Call ! Dont Be Afraid To Call Say That You Are New To The Destination Or Cruise And Would Like The Reservationists Help And Advice With Your Client

12 Americas Travel Companies Fast Start The ATC Web Site The Communications Center From ATC To You

13 Americas Travel Companies Fast Start The ATC Web Site After You Have Access To The Site Check Your Email Address – This Is Vital

14 Americas Travel Companies Fast Start The ATC Web Site

15 Americas Travel Companies Fast Start The ATC Web Site Ensure All Other Contact Information Is Correct In Addition To Your Email

16 Americas Travel Companies Fast Start The ATC Web Site The Forms Area Has All Travel Booking Forms In PDF Format

17 Americas Travel Companies Fast Start The ATC Web Site The Travel Reference Area Lets You Lookup Hundreds Of Travel Suppliers

18 Americas Travel Companies Fast Start The ATC Web Site In The Information Center You Can View All The Supplier Faxes Received During The Day

19 Americas Travel Companies Fast Start The ATC Web Site The Email Directory Lets You Send Messages To The Right Department Quickly

20 Americas Travel Companies Fast Start The ATC Web Site And The Approved Booking Engines Are Available As Well

21 Americas Travel Companies Fast Start Cruises ATCs Most Active Travel Market Sector CLIA – An Important Program For Beginning ITAs Carnival Is The Biggest Cruise Supplier For ATC Several Innovative Programs Unique To Carnival Incentive Certificates Gift Certificates Fund Raising Program Golf Program

22 Americas Travel Companies Fast Start Cruises In Order To Effectively Sell Cruises You Need To Be Able To Categorize The Various Lines And Offerings This Is Difficult Because Of The Variety Of Factors That Go Into Each Cruise - They Are More Like Flavors How Do You Describe A Flavor? By Comparing It To Other Flavors So How Do You Describe A Cruise When Starting Out And Havent Tasted Any? Here Are A Few Pointers

23 Americas Travel Companies Fast Start Cruises First Read The Recommended Client Questions In The Manual If That Doesnt Result In The Client Telling You Which Line And Itinerary They Want Then Use These Simplified Categories Based Upon The Price Per Person Per Day Your Client Is Prepared To Pay… Over $400 - Luxury Silversea, Seabourn or Radison Mostly Mid Sized Ships Quiet, Refined Environment Crystal Mid To Large Ships Still A Refined Environment With More People And Entertainment

24 Americas Travel Companies Fast Start Cruises Over $300 – Upper End Celebrity Large Ships Quiet, Refined Environment Over $200 – Mid To Upper End Windstar, Royal Olympic Mid Sized Ships Many Destination Activities Princess Large Ships Many People, Much Onboard Entertainment

25 Americas Travel Companies Fast Start Cruises Over $100 – Standard And Premium Carnival, RCCL, Holland America, NCL, Orient Mid To Large Ships Many People And Much Onboard Entertainment Specialty Cruises Are A Growing Market Small Ship Cruise Lines Very Destination Intensive Vary From Standard To Luxury From $150 And Up Cruise West Is ATC Preferred

26 Americas Travel Companies Fast Start Cruises River Cruises Usually Booked Through Tour Operators Vary From Standard To Luxury Europe, S. America, USA, Asia From $150 And Up

27 Americas Travel Companies Fast Start Cruises Understanding Cruise Pricing Typical Components Cruise Fare Taxes Port Charges Pre-paid Gratuities Optional Components Transfers Excursions Cruise Air Pre And Post Packages

28 Americas Travel Companies Fast Start Cruises Understanding Cruise Pricing Group Cruises On Your First Group Booking, Two Words Apply - Call ATC General Considerations All Payments Are Made Through ATC TCs Amenities Optional Meeting Facilities Price Protection Deposit Due Dates And Cancellation Penalties

29 Americas Travel Companies Fast Start Cruises Good Things About Cruises Highly Profitable When You Have Gained Some Experience They Are Very Easy To Sell And Configure Well Adapted To Groups Very Large Market Bad Things About Cruises Cruise Ships Wait For No One – Missed Connections Or Connections That Are Too Tight Can Be Disasters

30 Americas Travel Companies Fast Start Tours ATCs Second Most Active Travel Market Sector Many Specialist Programs Are Available The Largest Tour Suppliers For ATC… Funjet GoGo Worldwide Apple Vacations Happy Vacations Blue Sky Tours

31 Americas Travel Companies Fast Start Types Of Tour Suppliers Retail Wholesale Understanding What They Are Essentially Travel Contractors Few Actually Own Any Facility Selecting A Tour Supplier The Tour Company Industry Is Un-Regulated So You Need To Be Careful USTOA As A Beginning ITA Either Use Our Recommended Suppliers Or Call ATC Tours

32 Americas Travel Companies Fast Start Tours Are Easier For The Beginning ITA To Sell Call One Of Our Recommended Tour Suppliers With Your Clients Request And Let Them Help You With The Process Of Determining The Best Package (This Doesnt Work With Cruise Lines Because They Are Selling Their Own Product) Note: This Does Not Mean You Should Put Your Client In Touch With The Supplier You Are The Agent Tours

33 Americas Travel Companies Fast Start Understanding Tour Pricing Usually Very Straight Forward Most Invoices Come Down To A Total Per Person Cost General Considerations If A Supplier Accepts CC Payments Directly From Your Client That May Be Done Other Types Of Direct Client To Supplier Payments Should Be Cleared Through ATC Be Careful That The Supplier Is Not Quoting Net Not Permitted This Is Non-Commissionable And May Not Include Other Cost Factors Tours

34 Americas Travel Companies Fast Start Good Things About Tours Profitable When You Have Gained Some Experience They Are Moderately Easy To Sell And Configure Well Adapted To Groups Large Established Market Well Adapted To Becoming A Specialist In A Given Destination/Travel Type Bad Things About Tours Un-Regulated Industry Sector So Caution Has To Be Exercised In Which Suppliers Are Used Tours

35 Americas Travel Companies Fast Start Terms You Should Know DomesticInternational ScheduledConsolidated CharterClass City CodeCity Pair RestrictionsSegment Non-StopDirect ConnectingOpen Jaw CircleWaiver Exchange FeeTransaction Fee PCCNet BulkPAX Air

36 Americas Travel Companies Fast Start Air Can Be The Most Complex Type Of Booking Scheduled Air Can Usually Be Booked On ATCs Sabre Or Apollo Engines You Can Price Check On Internet Based Sites Like Orbitz.com But Be Aware The Price You Can Obtain May Be Higher Or Lower Generally Speaking 8 Or More PAX Become A Group Air Booking Minimum Transaction Fee Per Booking Is $20 Air

37 Americas Travel Companies Fast Start Consolidated Air Can Only Be Booked Direct With Consolidators Highly Restrictive. Read The Fine Print Be Careful To Obtain Net With All Taxes Be Aware Some Consolidators Charge For Using Credit Cards ATC Fee Per PAX Is $35 Always Use The ATC Consolidated Air Form And Price Your Booking Using The Calculator On The Back Air

38 Americas Travel Companies Fast Start Hawaii Tours FUNJET 800-558-3050 APPLE-800 727-3400 PLEASANT 800-2 BLUE SKY 800-678-2787 ALL ABOUT-800-274-8687 CLASSIC CUSTOM 800-221-3949 HAPPY 800-877-4277 Cruise Lines NCL Suppliers For The Beginner

39 Americas Travel Companies Fast Start Mexico Tour ADVENTURE 800-999-9046 GOGO 800-229-4999 APPLE 800-727-3400 FUNJET 800-558-3050 Cruise Lines Carnival NCL Holland America RCCL Crystal Windstar Royal Olympic Cruise West Suppliers For The Beginner

40 Americas Travel Companies Fast Start Caribbean Tour APPLE 800-727-3400 HAPPY 800-877-4277 AIR JAMAICA VACATIONS 800-LOVEBIRD GOGO 800-229-4999 Cruise Lines Carnival NCL Holland America RCCL Crystal Windstar Royal Olympic Suppliers For The Beginner

41 Americas Travel Companies Fast Start Alaska Tour AIR CANADA VACATIONS 800-254-1000 ALASKA TRAVEL ADVENTURES 800-323- 5757 ALASKA AIRLINES VACATIONS-800-468- 2248 Cruise Lines Carnival NCL Holland America RCCL Crystal Cruise West Suppliers For The Beginner

42 Americas Travel Companies Fast Start Europe Tour BRENDAN 800-421-8446 GLOBUS & COSMOS 800-221-0090 TRAFALGAR 800-854-0103 TAUCK 800-468-2825 DER 800-782-2424 CENTRAL 800-935-5000 COLLETTE 800-832-4656 FAR & WIDE 877-FARWIDE AIR FRANCE HOLIDAYS 800-2-FRANCE Suppliers For The Beginner

43 Americas Travel Companies Fast Start Europe Cruise Lines Carnival NCL Holland America RCCL Crystal Windstar Royal Olympic Air Consolidators SKYLINK 800-247-6659 AIR TICKETS-800-207-7300 GTT GLOBAL 800-485-6828 DER-800-782-2424 Suppliers For The Beginner

44 Americas Travel Companies Fast Start Africa Tour ADVENTURE BOUND 800-308-2345 AFRICA BOUND 800-727-7830 INTRAV 800-456-8100 GLOBUS & COSMOS 800-221-0090 COLLETTE 800-832-4656 Air Consolidators GOWAY-800-387-8850 GATE 800-682-3333 AFRICA BOUND 800-727-7830 SKYLINK 800-247-6659 TRAVAC-800-TRAV-800 GTT GLOBAL-800-485-6828 Suppliers For The Beginner

45 Americas Travel Companies Fast Start South America Tour SOLAR TOURS 800-388-7652 SUNNYLAND 800-783-7839 BRENDAN 800-421-8446 COLLETTE 800-832-4656 INTRAV 800-456-8100 UNIWORLD-800-733-7820 Cruise Lines Holland America Royal Olympic Air Consolidators TRAVAC 800-TRAV-800 SOLAR 800-388-7652 GTT GLOBAL 800-485-6828 INTRAV-800-456-8100 Suppliers For The Beginner

46 Americas Travel Companies Fast Start South Pacific Incl Australia/New Zealand Tour BRENDAN 800-421-8446 GLOBUS & COSMOS 800-221-0090 INTA AUSSIE:800-531-9222 SWAIN AUSTRALIA 800-227-9246 NEWMANS 800-421-3326 DOWN UNDER-800-642-6224 Air Consolidators DOWN UNDER 800-642-6224 AIR TICKETS 800-207-7300 TRANS AM:800-800-822-7600 GOWAY 800-387-8850 GTT GLOBAL-800-485-6828 Suppliers For The Beginner

47 Americas Travel Companies Fast Start Asia Tour PACIFIC DELIGHT 800-221-179 FESTIVAL OF ASIA 800-533-9953 TAUCK-800-468-2825 GLOBUS & COSMOS 800-221-0090 Air Consolidators TOKYO TRAVEL 800-227-2065 AIR TICKETS 800-207-7300 TRANS AM 800-822-7600 FESTIVAL OF ASIA 800-533-9953 Suppliers For The Beginner

48 Americas Travel Companies Fast Start ATCs Operating Policy Is Very Simple Endeavors At All Times To Increase Commission Income From Suppliers To Increase The ITAs Income Any Direct To Agency Override Offer Is Requested To Be Converted Into Increased Commission ITAs, In Turn, Agree To Split All Commissions, Including Agent Spiffs, Sold TCs, etc., With ATC Commissions And Spiffs

49 Americas Travel Companies Fast Start FAMs And Reduced Rates FAM Does Not Stand For Fun And no Money These Are Educational Excursions Underwritten By Suppliers Rules Must Be Approved By ATC Approval Based Upon Booking History Exceptions Are Specialist FAMs And Reduced Rates

50 Americas Travel Companies Fast Start Accreditations And Specialists Accreditations IATAN $5000 In Commissions 6 Month Waiting Period (3 For CLIA ACC/MCC) CLIA Complete One Classroom Or Internet Lesson And Pass Test Specialist Marriott Specialist Organizations ASTA CTO

51 Americas Travel Companies Fast Start How To Seek Help Your Upline Other ITAs ATC TAC

52 Americas Travel Companies Fast Start End


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