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Putting Together Effective Cross-Functional Teams A Lot Like Herding Cats ISM – Dallas.

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Presentation on theme: "Putting Together Effective Cross-Functional Teams A Lot Like Herding Cats ISM – Dallas."— Presentation transcript:

1 Putting Together Effective Cross-Functional Teams A Lot Like Herding Cats ISM – Dallas

2 Copyright 2013 by Babineaux Educational Services and Training, Inc. Who am I? Mike Babineaux, CPSM, C.P.M., A.P.P. Experience 40 years Purchasing Experience 30 year FedEx Veteran SCM Educator and Trainer Babineaux Education, Services and Training, Inc

3 Copyright 2013 by Babineaux Educational Services and Training, Inc. Grandpa and his Mule, Boudreaux

4 Putting Together Effective Cross-Functional Teams A Lot Like Grandpa & his mule ISM – Dallas

5 HOW MANY OF YOU HAVE EVER LEAD A TEAM? Copyright 2013 by Babineaux Educational Services and Training, Inc. LEADING TEAMS

6 Copyright 2013 by Babineaux Educational Services and Training, Inc. An Action Plan for Creating Effective Teams by Robert M. Monczka, Ph.D., C.P.M. and Robert J. Trent, Ph.D. Studies by MSU reveals – 80% of firms emphasize Cross Functional teams, but most teams failed to deliver results due to poor leadership. Our challenge is to be better team leaders

7 Copyright 2013 by Babineaux Educational Services and Training, Inc. Defining Teams A group of people forming one side in a sports competition A number of people organized to function cooperatively as a group Two or more animals worked together, especially to pull a vehicle or agricultural equipment A number of people or animals who do something together as a group Used in a number of phrases which refer to people working together as a group in order to achieve something A number of people who act together as a group, either in a sport or in order to achieve something A team is also two or more horses or other animals working together to pull a load: a team of oxen A group of players forming one side in a competitive game or sport Two or more people working together Come together as a team to achieve a common goal

8 Copyright 2013 by Babineaux Educational Services and Training, Inc. Defining Leadership To guide on a way especially by going in advance To direct on a course or in a direction To guide someone or something along a way To go before or with to show the way; conduct or escort To conduct by holding and guiding To guide in direction, course, action, opinion, etc To bring to some conclusion or condition To conduct or bring (water, wire, etc.) in a particular course To command or direct (an army or other large organization) To influence or induce; cause To cause someone difficulty by forcing to do irksome or unnecessary things

9 Copyright 2013 by Babineaux Educational Services and Training, Inc. Team Leadership Convincing PeopleWorking TogetherCommon PurposeAchieving Results

10 Copyright 2013 by Babineaux Educational Services and Training, Inc. Convincing people to work together with a common purpose to achieve desired results Convincing People Effectively Working with Different Personality Behaviors Working with the Owls, Lions, Otters and Puppies Working Together Quality Problem Solving and Decision Making by Consensus Not the quickest and easiest way to make a living Common Purpose Development and Establishment of Goals and Objectives SMART objectives that work for the Team Achieving Results Measuring Performance and Giving Rewards and Recognition Sometimes money isnt everything

11 Copyright 2013 by Babineaux Educational Services and Training, Inc. Teams are full of People

12 Copyright 2013 by Babineaux Educational Services and Training, Inc. Know Whos on Your Team & their Talents

13 Copyright 2013 by Babineaux Educational Services and Training, Inc. Observable Behavior of Team Members Wise OwlMighty Lion Playful Otter Friendly Puppy

14 Copyright 2013 by Babineaux Educational Services and Training, Inc. Observable Behavior of Team Members uGut Feelings uHow others feel uRelationships uPlanning & Organization uCut to the Chase uMake a decision uLoves Details uResearch Facts Feelings Ask Assertive Tell Assertive

15 Copyright 2013 by Babineaux Educational Services and Training, Inc. Cross Functional Team Members are People Too The purpose is to identify the needs and preferences of the individual. Needs and preferences of such very diverse people are very relevant in teamwork.

16 Copyright 2013 by Babineaux Educational Services and Training, Inc. Using Awareness Of Behavior Styles To Lead More Effectively by Jacqueline L. Miller, C.P.M. Purchasing Product Manager Hennessy Industries In order to be an effective team leader, we must Learn to recognize differences among our colleagues. Learn their behavior styles and Adjust our own behavior In order to lead more effectively.

17 Copyright 2013 by Babineaux Educational Services and Training, Inc. Vary Your Approach u Enthusiastic u Informal u Interesting u Slow u Trust u Relaxed u Detailed u Calm u Time Otto the Owl u Concise u Not Aggressive u Businesslike Larry the Lion Pat the Puppy Ed the Otter Facts Feelings Ask Assertive Tell Assertive

18 Copyright 2013 by Babineaux Educational Services and Training, Inc. Convincing people to work together with a common purpose to achieve desired results People Effectively Working with Different Personality Behaviors Working with the Owls, Lions, Otters and Bunnies Working Together Quality Problem Solving and Decision Making by Consensus Not the quickest and easiest way to make a living Common Purpose Development and Establishment of Goals and Objectives SMART objectives that work for the Team Achieving Results Giving and Receiving Rewards and Recognition Sometimes money isnt everything

19 Copyright 2013 by Babineaux Educational Services and Training, Inc. Working Together through Consensus Building Method of problem solving & decision making Results in higher quality of decisions. Integrates ideas and experiences Usually difficult to attain. Will consume more time.

20 Copyright 2013 by Babineaux Educational Services and Training, Inc. Keys to Effective Consensus Building Be prepare with a position prior to team meeting Be obligated to express opinion, explain fully and to listen Be ready to modify position Avoid conflict avoidance techniques – Voting, compromising or giving in

21 Copyright 2013 by Babineaux Educational Services and Training, Inc. Questions about Consensus Building 1.Does consensus mean total agreement? No, only agreement to go along 2.Without everyones agreement, what happens? Nothing Passive resistance 3.When is consensus building more important? Important decisions Decision and implementation people are same

22 Copyright 2013 by Babineaux Educational Services and Training, Inc. Convincing people to work together with a common purpose to achieve desired results People Effectively Working with Different Personality Behaviors Working with the Owls, Lions, Otters and Bunnies Working Together Quality Problem Solving and Decision Making by Consensus Not the quickest and easiest way to make a living Common Purpose Development and Establishment of Goals and Objectives SMART objectives that work for the Team Achieving Results Giving and Receiving Rewards and Recognition Sometimes money isnt everything

23 Copyright 2013 by Babineaux Educational Services and Training, Inc. Developing Verifiable Team Objectives Set tone of teams efforts Create a measuring tool to assess performance How to hit your target – every time

24 Copyright 2013 by Babineaux Educational Services and Training, Inc. Developing Verifiable Team Objectives Set tone of teams efforts Create a measuring tool to assess performance SMART SMART objectives

25 Copyright 2013 by Babineaux Educational Services and Training, Inc. S.M.A.R.T. Objectives pecific – Limited to one subject or topic easurable – Observable or quantifiable ligned – Both vertical and horizontal ealistic – But not easy - a challenge ime-bound – Target dates SM A R T

26 Copyright 2013 by Babineaux Educational Services and Training, Inc. Convincing people to work together with a common purpose to achieve desired results People Effectively Working with Different Personality Behaviors Working with the Owls, Lions, Otters and Bunnies Working Together Quality Problem Solving and Decision Making by Consensus Not the quickest and easiest way to make a living Common Purpose Development and Establishment of Goals and Objectives SMART objectives that work for the Team Achieving Results Measuring Performance and Giving Rewards and Recognition Sometimes money isnt everything

27 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Measuring Performance Theories Expectancy Theory Is the required performance obtainable from the effort

28 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Measuring Performance Theories Expectancy Theory Reinforcement Theory Motivated to behave based on past rewards

29 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Measuring Performance Theories Expectancy Theory Reinforcement Theory Equity Theory Is the reward fair, given their input – Does the reward match the effort

30 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Importance of Performance Measurement Drives team members to achieve Team members will do What is inspected, not what is expected The Hawthorne Effect Helps team leaders rate members Allows team leaders to reward highest performing members

31 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Keys to Achieving Desired Team Performance Align team goals and corporate goals Horizontal as well as vertical Ensure that team duties and responsibilities allow focus on its goals What is the focus of the team in the organization? Implement performance metrics that drive team members to achieve corporate goals Team members should drive toward certain goals that are in line with the corporate goals

32 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Keys to Achieving Desired Team Performance Goals should be discussed with the team and agreed Metrics should be capable of being measured using some scale or some tool They should be observable in that teams are able to see them easily Use a combination of objective and subjective measures Link rewards to performance metrics Not just money, but meaningful rewards

33 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Rewards & Recognition Having vs. Using Skill Sets What good, if not used?

34 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Rewards & Recognition Having vs. Using Skill Sets Team vs. Individual Rewards Who measures and rewards who?

35 Copyright 2013 by Babineaux Educational Services and Training, Inc. Achieving Results Rewards & Recognition Having vs. Using Skill Sets Team vs. Individual Rewards WIIFM Money is good, but it isnt everything

36 Copyright 2013 by Babineaux Educational Services and Training, Inc. Team Leadership Convincing People Working Together Common Purpose Achieving Results In Summary

37 Copyright 2013 by Babineaux Educational Services and Training, Inc. Team Leadership Convincing People Effectively Working with Different Personality Behaviors Working with the Owls, Lions, Otters and Puppies

38 Copyright 2013 by Babineaux Educational Services and Training, Inc. Team Leadership Working Together Quality Problem Solving and Decision Making by Consensus Not the quickest and easiest way to make a living

39 Copyright 2013 by Babineaux Educational Services and Training, Inc. Team Leadership Common Purpose Development and Establishment of Goals and Objectives SMART objectives that work for the Team

40 Copyright 2013 by Babineaux Educational Services and Training, Inc. Team Leadership Achieving Results Measuring Performance and Giving Rewards and Recognition Expectations vs. Inspections Reinforcement Fairness Expectancy Rewards/ Recognition

41 Productivity Problem 6 People & 60 Buttons to push Need 20% increase without hiring more Button Pushers Copyright 2013 by Babineaux Educational Services and Training, Inc.

42 Ask The Consultant Simple solution Each person must grow another finger on each hand How do I get people to grow extra fingers? Copyright 2013 by Babineaux Educational Services and Training, Inc.

43 Ask The Consultant I only make Recommendations Details of Execution are up to you Copyright 2013 by Babineaux Educational Services and Training, Inc.

44 Ask The Consultant I can tell you what to do, but the doing is up to YOU Copyright 2013 by Babineaux Educational Services and Training, Inc.

45 Thanks for your time and attention From My Team to Yours – Be a Better Leader

46 Putting Together Effective Cross-Functional Teams A Lot Like Herding Cats ISM – Dallas


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