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Tour Guiding Techniques Content and Methodology. Tourists People who leave their homes to temporarily visit a place People who leave their homes to temporarily.

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Presentation on theme: "Tour Guiding Techniques Content and Methodology. Tourists People who leave their homes to temporarily visit a place People who leave their homes to temporarily."— Presentation transcript:

1 Tour Guiding Techniques Content and Methodology

2 Tourists People who leave their homes to temporarily visit a place People who leave their homes to temporarily visit a place They should be spending and not earning money from the place they visit They should be spending and not earning money from the place they visit Reasons can be pleasure, meetings or seminars Reasons can be pleasure, meetings or seminars With the intention of learning something about the place like its history, people, culture With the intention of learning something about the place like its history, people, culture

3 Basic factors for a successful tourist destination Attractions which can be site itself or an event Attractions which can be site itself or an event Amenities or facilities like accommodation, food, local, transportation, communication and entertainment at the site Amenities or facilities like accommodation, food, local, transportation, communication and entertainment at the site Accessibility Accessibility Peace and order Peace and order

4 Characteristics of Tourism Product is not brought to the consumer; Product is not brought to the consumer; The tourism product is not used up, it doesnt exhaust the countrys natural resources; The tourism product is not used up, it doesnt exhaust the countrys natural resources; People-oriented; People-oriented; Labor-intensive; Labor-intensive; Multi-dimensional; Multi-dimensional; Seasonal; Seasonal; Dynamic; Dynamic; Characterized by the changing ideas of its customers. Characterized by the changing ideas of its customers.

5 Nature of Tour Reception & Guiding First impression of tourists play a very important role First impression of tourists play a very important role Receiving tourists is just like receiving guests in your home Receiving tourists is just like receiving guests in your home Show the best without boasting or overdoing Show the best without boasting or overdoing Guiding is not simply telling them to your left, to your left, theres a lot more into it. Guiding is not simply telling them to your left, to your left, theres a lot more into it.

6 Duties and Responsibilities Provide them information and explanations about the place honestly without prejudice; Provide them information and explanations about the place honestly without prejudice; Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions; Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions; Act fairly and reasonably in all dealings with colleagues and co-workers; Act fairly and reasonably in all dealings with colleagues and co-workers; Always act with tact and diplomacy in dealing with the guests Always act with tact and diplomacy in dealing with the guests

7 Always report for duty healthy and positive Always report for duty healthy and positive Never take advantage of the ignorance of the tourists Never take advantage of the ignorance of the tourists Never allow yourself to be used by unscrupulous organizations who want to take advantage of the tourists Never allow yourself to be used by unscrupulous organizations who want to take advantage of the tourists Use common sense and be honest by saying I dont know,…I will check,.. Use common sense and be honest by saying I dont know,…I will check,..

8 Ensure guests safety, warn them on: Ensure guests safety, warn them on: Plants that might cause some allergies Plants that might cause some allergies Food and drinks that might not suit their digestive system Food and drinks that might not suit their digestive system Elevation for those with vertigo and fear of height Elevation for those with vertigo and fear of height Dogs that might bite Dogs that might bite Presence of pickpockets in crowded areas Presence of pickpockets in crowded areas

9 Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions Act responsibly as representative of the country and the people Act responsibly as representative of the country and the people

10 Communication Skills Language proficiency Language proficiency Avoid using highfalutin words, use simple, easy to understand words Avoid using highfalutin words, use simple, easy to understand words Try to get rid of regional accent Try to get rid of regional accent Use synonyms to explain, to describe something Use synonyms to explain, to describe something Use non-verbal communication in a difficult thing or situation Use non-verbal communication in a difficult thing or situation

11 Speak audibly, not too soft and not too loud Speak audibly, not too soft and not too loud Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember) Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember)

12 Guiding Techniques Be prepared, study the destination Be prepared, study the destination Plan your spiel or commentary, it should be structured Plan your spiel or commentary, it should be structured Have an update on the local and global news and environmental issues Have an update on the local and global news and environmental issues Intercede when necessary in the interaction with the guest and the locals Intercede when necessary in the interaction with the guest and the locals Be aware on the basic human behavior and attitudes Be aware on the basic human behavior and attitudes

13 Do not research to back up your facts Do not research to back up your facts Be ready for pertinent and impertinent questions Be ready for pertinent and impertinent questions In cases of having more than one guide, find some time to sit down, discuss to synchronize information & learn from each other In cases of having more than one guide, find some time to sit down, discuss to synchronize information & learn from each other Never tell your personal life at first meeting Never tell your personal life at first meeting

14 Never sell anything at first meeting unless they ask Never sell anything at first meeting unless they ask Be punctual at all times. Be there at least one hour before the tour starts Be punctual at all times. Be there at least one hour before the tour starts Learn map reading Learn map reading Learn how to say NO to indecent proposals Learn how to say NO to indecent proposals

15 Always make a head count before, during and after the tour, especially on stops Always make a head count before, during and after the tour, especially on stops Be practical when making judgment, think if the benefit of the majority Be practical when making judgment, think if the benefit of the majority Be a good decision maker Be a good decision maker Learn basic first aid Learn basic first aid

16 Qualities of an effective Tour Guide Love of country Love of country People-loving People-loving Open-mindedness Open-mindedness Tactfulness Tactfulness Punctuality Punctuality Proper decorum Proper decorum Honesty Honesty resourcefulness resourcefulness

17 Self- confidence Self- confidence Sense of humor Sense of humor Enthusiasm Enthusiasm Fairness in treatment Fairness in treatment Good health Good health Good communicator Good communicator Patience Patience Reasonable Reasonable Assertiveness Assertiveness Humble and polite Humble and polite

18 Steps on how to make a commentary Begin with a smile, greeting and introduction Begin with a smile, greeting and introduction Brief the guests about the tour for the day Brief the guests about the tour for the day Review the inclusions and exclusions of the tour Review the inclusions and exclusions of the tour Give the distance and traveling time of the destination Give the distance and traveling time of the destination

19 What to expect from the tour What to expect from the tour Give necessary precautions Give necessary precautions Do not miss to point important landmarks along the way Do not miss to point important landmarks along the way Announce comfort stops Announce comfort stops Always do the head count Always do the head count

20 Tips for an effective tour commentary Start with a greeting or introduction Start with a greeting or introduction Information should be delivered in a manner that would interest the guests Information should be delivered in a manner that would interest the guests Sense of humor should be part of the delivery of information Sense of humor should be part of the delivery of information Remember, commentaries help people understand and appreciate what they actually see Remember, commentaries help people understand and appreciate what they actually see

21 Face the group, not a few Face the group, not a few Speak slowly and clearly Speak slowly and clearly Voice should be audible Voice should be audible Practice eye contact Practice eye contact Prepare yourself for questions to be asked Prepare yourself for questions to be asked Take control of your breathing and emphasize important words Take control of your breathing and emphasize important words

22 Use synonyms, example in explaining something Use synonyms, example in explaining something When mentioning a name, repeat it or spell it When mentioning a name, repeat it or spell it Maintain silence, if the need arises Maintain silence, if the need arises Listen carefully to questions and other concerns Listen carefully to questions and other concerns Never argue with the guests Never argue with the guests End your tour always by thanking the guests End your tour always by thanking the guests

23 Methodology Discuss the Tour guide Personality Discuss the Tour guide Personality Kinds of tour guides Kinds of tour guides Types of tour guides Types of tour guides Scope and responsibilities Scope and responsibilities Rewards of the profession Rewards of the profession

24 Research Skills Research Skills Domestic tourism Domestic tourism Natural and man-made attractions Natural and man-made attractions Historical sites Historical sites Events, fiestas Events, fiestas National, local and regional boundaries National, local and regional boundaries Geography and topography Geography and topography

25 Communication Skills Communication Skills Reading Reading Thinking and writing Thinking and writing Delivery of commentary Delivery of commentary Verbal and non- verbal Verbal and non- verbal

26 Mock tour Mock tour Inside the classroom Inside the classroom Individual commentary-making Individual commentary-making Delivery of commentary Delivery of commentary

27 Actual tour to a destination Actual tour to a destination Observation from a licensed, professional tour guide how to conduct a tour Observation from a licensed, professional tour guide how to conduct a tour Critiquing based on tour guiding principles and techniques Critiquing based on tour guiding principles and techniques

28 Tour to a destination with a prepared, memorized spiel or commentary on a chosen tourist attraction ( on the bus) Tour to a destination with a prepared, memorized spiel or commentary on a chosen tourist attraction ( on the bus) Invite resource speaker, tour guide for additional hands-on lecture/presentation Invite resource speaker, tour guide for additional hands-on lecture/presentation Mock and actual tour is required to complete the competencies of a tour guide Mock and actual tour is required to complete the competencies of a tour guide

29 THE END


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