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© Copyright 2011 ZOOM International. All rights reserved. Author(s): Version: Date: ZOOM QM Recommended Hardware Pavel Adam February 1 st 2011 1.1.

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Presentation on theme: "© Copyright 2011 ZOOM International. All rights reserved. Author(s): Version: Date: ZOOM QM Recommended Hardware Pavel Adam February 1 st 2011 1.1."— Presentation transcript:

1 © Copyright 2011 ZOOM International. All rights reserved. Author(s): Version: Date: ZOOM QM Recommended Hardware Pavel Adam February 1 st

2 Platform sizes Small Small/remote sites (up to 100 calls) Distributed deployments – servers without storage (RS, DS, RTS) Medium Medium size sites (up to 250 calls) – 2 servers Distributed deployments – higher processing power demands - DS Large DB and storage for Replay Server Difference with Medium size server is just disk space (and/or SAN/NAS)

3 Hardware platforms Server Size HPIBMDELL SmallProLiant DL320 G6IBM x3250 M3PowerEdge R310 MediumProLiant DL360 G7IBM x3550 M3PowerEdge R510 LargeProLiant DL380 G7 + StorageWorks D2600/D2700 IBM x3630 M3 + Storage DS3500 PowerEdge R710 + PowerVault MD3200 Server SizeCisco UCS C-series rack- mount Cisco UCS B-series blade SmallUCS C200 M2 Rack Svr, 1x E5620, 1x4GB, 1PS UCS B200 M2 Blade Server, 1x E5620, 1x4GB MediumUCS C210 M2 Rack Svr, 2x E5620, 4x4GB, 2PS UCS B200 M2 Blade Server, 2x E5620, 4x4GB LargeUCS C250 M2 Rack Svr, 2x X5650, 8x4 GB, 2 PS UCS B200 M2 Blade Server, 2x X5650, 4x8 GB

4 Typical components CPUs Intel Xeon Quad-Core E5520 or better recommended (4-cores, 2.26Ghz, 1066MHz front-side bus) RAM 4GB is standard (8GB = +160 USD) HDDs 146GB SAS rpm ~ 250 USD 300GB SAS rpm ~ 450 USD 450GB SAS rpm ~ 650 USD 600GB SAS rpm ~ 800 USD Note: list prices as of 1/2011

5 HP Small server - ProLiant DL320 G6 Max. 1 CPU (2 or 4 core), max. 96GB RAM 2 NIC, 2 expansion slots Up to 4 LFF or 8 SFF SAS/SATA/SSD disks - up to 2.4TB – RAID10 with 600GB HDDs Medium server - ProLiant DL360 G7 Max. 2 CPU (2, 4 or 6 core), max. 192GB RAM 2 NIC, 2 expansion slots Up to 8 SFF SAS/SATA/SSD disks - up to 2.4TB – RAID10 with 600GB HDDs Large server - ProLiant DL380 G7 Max. 2 CPU (2, 4 or 6 core), max. 192GB RAM 2 NIC, 6 expansion slots Up to 16 SFF SAS/SATA/SSD disks (with optional 2 nd drive cage) - up to 8.4TB – RAID5 with 600GB HDDs, but external NAS/SAN storage recommended

6 IBM Small server – IBM System x3250 M3 Max. 1 CPU (2 or 4 core), max. 32GB RAM 2 NIC, 2 expansion slots Up to 2 LFF or 4 SFF SAS/SATA/SSD disks - up to 1.2TB – RAID10 with 600GB HDDs Medium server - IBM System x3550 M3 Max. 2 CPU (2, 4 or 6 core), max. 192GB RAM 2 NIC, 2 expansion slots Up to 8 SFF SAS/SATA/SSD disks - up to 2.4TB – RAID10 with 600GB HDDs Large server - IBM System x3630 M3 Max. 2 CPU (2, 4 or 6 core), max. 96GB RAM 2 NIC, 3 expansion slots Up to 24 SFF SAS/SATA/SSD disks - up to 11TB – RAID5 with 500GB HDDs, but external NAS/SAN storage recommended

7 Dell Small server – PowerEdge R310 Max. 1 CPU (2 or 4 core), max. 32GB RAM 2 NIC, 2 expansion slots Up to 4 LFF/SFF SAS/SATA/SSD disks - up to 1.2TB – RAID10 with 600GB HDDs Medium server - PowerEdge R510 Max. 2 CPU (4 or 6 core), max. 128GB RAM 2 NIC, 4 expansion slots Up to 14 SFF SAS/SATA/SSD disks - up to 7.2TB – RAID5 with 600GB HDDs Large server – PowerEdge R710 Max. 2 CPU (4 or 6 core), max. 192GB RAM 2 NIC, 4 expansion slots Up to 8 SFF SAS/SATA/SSD disks - up to 2.4TB – RAID10 with 600GB HDDs, but external NAS/SAN storage recommended

8 Cisco UCS – C-series (rack mount) Small server – UCS C200 M2 Rack Svr, 1x E5620, 1x4GB, 1PS List price: USD (without HDDs) Max. 2 CPU (4 core), max. 192GB RAM Up to 4 SFF SATA disks - up to 1.2TB – RAID10 with 600GB HDDs Medium server – UCS C210 M2 Rack Svr, 2x E5620, 4x4GB, 2PS List price: USD (without HDDs) Max. 2 CPU (4 or 6 core), max. 192GB RAM Up to 16 SFF SAS/SATA disks - up to 6.5TB – RAID5 with 500GB HDDs Large server – UCS C250 M2 Rack Svr, 2x X5650, 8x4 GB, 2 PS List price: USD (without HDDs) Max. 2 CPU (4 or 6 core), max. 384GB RAM 4 NIC, 5 expansion slots Up to 8 SFF SAS/SATA disks - up to 2.0TB – RAID10 with 500GB HDDs, external NAS/SAN storage recommended

9 Cisco UCS – B-series (blade servers) Small server – UCS B200 M2 Blade Server, 1x E5620, 1x4GB List price: USD (without HDDs) Max. 2 CPU (4 core each CPU), max. 192GB RAM Up to 2 SFF SAS/SATA disks - up to 0,6TB – RAID1 with 600GB HDDs Medium server – UCS B200 M2 Blade Server, 2x E5620, 4x4GB List price: USD (without HDDs) Max. 2 CPU (4 or 6 core each CPU), max. 192GB RAM Up to 2 SFF SAS/SATA disks - up to 0,6TB – RAID1 with 600GB HDDs External NAS/SAN storage recommended Large server – UCS B200 M2 Blade Server, 2x X5650, 4x8 GB List price: USD (without HDDs) Max. 2 CPU (4 or 6 core each CPU), max. 192GB RAM Up to 2 SFF SAS/SATA disks - up to 0,6TB – RAID1 with 600GB HDDs External NAS/SAN storage recommended Note: UCS B-Series chassis with 2 PS (2500W) is not included. List price: USD

10 Typical Small server – HP ProLiant DL320 G6 Intel Xeon Quad-Core E5520 (2,26GHz, 8MB cache, 1066 MHz) 8GB RAM PC E HP P410 Smart Array Controller 2x 146GB SAS rpm – OS+DB – RAID10 4x 600GB SAS rpm – Data – RAID TB for data Total (list price): 6150 USD

11 Typical Medium server – HP ProLiant DL360 G7 2x Intel Xeon Quad-Core E5630 (2,53GHz, 12MB cache, 1066 MHz) 16GB RAM PC E HP P410 Smart Array Controller 2x 146GB SAS rpm – OS+DB 6x 600GB SAS rpm – RAID TB for data Redundant Power Supply 750W Total (List price): USD

12 Typical Large server – HP ProLiant DL380 G7 2x Intel Xeon Quad-Core E5630 (2,53GHz, 12MB cache, 1066 MHz) 16GB RAM PC E HP P410 Smart Array Controller 2x 146GB SAS rpm – OS+DB HP StorageWorks D x 600GB 15K SAS disks – 7.2TB for data Redundant Power Supply Total (List price): USD

13 Typical Medium server – Cisco UCS rack UCS C210 M2 Rack Svr 2x Intel Xeon Quad-Core E5620 (2,40GHz, 12MB cache, 1066 MHz) 16GB RAM PC E LSI 6G MegaRAID i card (RAID 0,1,5,6,10,60) 4x 146GB SAS rpm – OS+DB (RAID10) 8x 500GB 7.2K SATA disks – 3.5TB for data (RAID5) Redundant Power Supply 650W Total (List price): USD

14 Typical deployment – up to 100 calls Server type: SmallNumber of servers: 1 Components: CORE, RS/SLR, DECODER, CC IM, TOOLS, WEB UI, DATABASE, RTS CPU: Intel Xeon Quad-Core E5520+ (4-cores, 2.26Ghz, 1066MHz front-side bus) RAM: 8GB RAM (12GB RAM if both RS and SLR will be active at the same time) HDDs: 4x 146GB SAS rpm – OS+DB – RAID10 2x 600GB SAS rpm – Data – RAID1 – 0.6TB for data Note: data partition size shall be calculated based on customers inputs. Above example with 0.6TB ~ hours of storage. For call center with 50 agents and 6 hours talk time per agent per day ~ 6 months of storage. External NAS/SAN recommended for long term data storage.

15 Typical deployment – up to 250 calls Server type: MediumNumber of servers: 2 Components Server1: CORE, RS/SLR, RTS Components Server2: DECODER, CC IM, TOOLS, WEB UI, DATABASE CPU: 2x Intel Xeon Quad-Core E5520+ (4-cores, 2.26Ghz, 1066MHz front-side bus) RAM: 8GB RAM (16GB RAM for Server2) HDDs: Server1 and Server2: 4x 146GB SAS rpm – OS+DB – RAID10 Server 2 only: 4x 600GB SAS rpm – Data – RAID5 – 1.8TB for data Note: data partition size shall be calculated based on customers inputs. Above example with 1.8TB ~ hours of storage. For call center with 150 agents and 6 hours talk time per agent per day ~ 7 months of storage. External NAS/SAN recommended for long term data storage.

16 Typical deployment – up to 500 calls Server type: MediumNumber of servers: 3 Components Server1: CORE, RS/SLR, RTS Components Server2: DECODER, CC IM Components Server3: WEB UI, DATABASE, TOOLS CPU: 2x Intel Xeon Quad-Core E5630 (4-cores, 2.53Ghz, 12MB cache, 1333MHz front-side bus) RAM: 16GB RAM HDDs: 4x 146GB SAS rpm – OS+DB – RAID10 Server 3 only: external NAS/SAN with appropriate storage size Note: data partition size shall be calculated based on customers inputs. Example with 24TB ~ hours of storage. For call center with 400 agents and 6 hours talk time per agent per day ~ 3.2 years of storage.

17 Recommended Hardware: Questions Questions…

18 Contact ZOOM International Europe Havlíčkovo nám. 2 Prague, , Czech Republic Phone: North America 761 Old Hickory Blvd, Suite 201 Brentwood, TN 37027, USA Phone: Russian Federation 17B, Butlerova street Moscow, , Russia Phone: Middle East Dubai Media City, Building 8, Office 55 P.O.Box Dubai, UAE Phone: +971 (43)


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