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Presentation by: Jim Thompson Topic: Does your quality management system look like a satellite or a baseball? 1.

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Presentation on theme: "Presentation by: Jim Thompson Topic: Does your quality management system look like a satellite or a baseball? 1."— Presentation transcript:

1 Presentation by: Jim Thompson Topic: Does your quality management system look like a satellite or a baseball? 1

2 Question Does your quality management system look like a satellite or a baseball? 2

3 ISO 9001 Refresher What is the INTENT of ISO 9001? What is required in a quality manual? How many documented procedures are required as a minimum? How many records are required as a minimum? How many times is the word customer satisfaction used? How many times is the phrase managing costs and risks use? 3

4 Isolated QMS QMS FinancialEMS OH&S

5 A concentric management system OH&S QMS EMS Financial

6 Disconnected from the planet Hovers around like an alien or foreign object No real connection to top management Distant from strategic planning on earth Little authority to influence change Satellite approach

7 Baseball approach Management system holds it all together Intimate with tactical and strategic direction of the organization True management representative Heavy influence on change Unity of purpose

8 QMS Success Understand the purpose, structure & intent of a management system Translate requirements into the language of the leaders Identify natural process ownership & develop stakeholders Plan, implement, study and improve processes based on data Process at Peek Health (PPH)

9 QMS Success (continued) Ensure assessment activities support management priorities Sell importance of findings, observations and actions (CAPA) by linking to: Customer benefit Bottom line Other benefits to organization

10 Jims Objectives Think differently about QMS Gaps between quality & leadership language (ref Priorities Gap Assessment) There it is. Now… does it work?

11 Jim Thompson | Additional Contact Info Concentric Management Systems, Inc


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