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© Maybo Ltd Violence Risk Reduction IOSH 2013 Bill Fox, Maybo
© Maybo Ltd Agenda Work related violence A brief history Key learning The elements of a successful strategy Securing better workplace outcomes Cost effective approaches to training
© Maybo Ltd Work related violence A brief history… Life according to Brian A brief history… Life according to Brian
© Maybo Ltd Work related violence: Brief History 1990s We have a problem Houston! 1990s We have a problem Houston!
© Maybo Ltd Work related violence: Brief History National Occupational Standards Zero Tolerance Regulatory CM training for NHS & Security Qualifications National Occupational Standards Zero Tolerance Regulatory CM training for NHS & Security Qualifications
© Maybo Ltd Work related violence: Brief History 2005 – 2012 Organisational multi element strategy Public Health Model Violence Reduction Degree! Technology solutions Case Law 2005 – 2012 Organisational multi element strategy Public Health Model Violence Reduction Degree! Technology solutions Case Law
© Maybo Ltd What did the Romans do for us? Key
© Maybo Ltd Remember Zero Tolerance
© Maybo Ltd Key Learning It isnt that easy…. Work related violence is a complex risk area influenced by many factors - not all within our control! It isnt that easy…. Work related violence is a complex risk area influenced by many factors - not all within our control!
© Maybo Ltd Key Learning Policy Risk Assessment Technology / PPE Training….
© Maybo Ltd Training Training is one of the first control measures organisations are expected to put in place to address risks It will improve matters if done well but can be costly and deliver little tangible change Organisations therefore need to be clear about its purpose and their desired outcomes
© Maybo Ltd The desired outcome Quality Training? Current State
© Maybo Ltd Safer Environment? = Fewer incidents & assaults = Less Restraints etc. Training etc. The desired outcome Current State
© Maybo Ltd The Real Challenge To help deliver: Fewer and less severe incidents More confident and capable staff A safe and positive experience for customers/service users Reduced risk for the organisation
© Maybo Ltd Positive Outcomes Require an organisational commitment where training forms part of a Multi-element strategy
© Maybo Ltd Tertiary Secondary Primary PRO-ACTIVE REACTIVE A Strategy Operating at 3 levels
© Maybo Ltd An Effective Training Model = For training to deliver operational outcomes it must address proactive and reactive strategies and be: Fit for Purpose Delivered well Transferred to the workplace Maintained and supported
© Maybo Ltd Core Elements of Strategy 8 Core Elements of Strategy Current State Safer Workplace Leadership Service & Engagement Staffing & Supervision Environment Learning Culture Data Analysis Training Working Practices Delivered as part of a wider strategy
© Maybo Ltd Current State Safer Workplace Needs Review & Design Delivery Transfer Maintenance Training Maybo Effective Training Partnership Model
© Maybo Ltd Current State Safer Workplace Leadership Service & Engagement Staffing Environment Culture Data Analysis Needs Review & Design Delivery Transfer Maintenance Working Practices Training Interdependent Elements
© Maybo Ltd Current State Safer Workplace? 1. Needs Review & Design 2. Delivery 3. Transfer 4. Maintenance Output 1: Fit for Purpose Training Output 2: High Quality Delivery Output 3: Workplace Integration Output 4: Sustained Change & Results Kirkpatrick L1 & L2 L3 & L4 Output Focussed & Evaluated
© Maybo Ltd Cost Effective Training Approaches Blended Learning Risk Based – Prioritised – Relevant = Fit for Purpose!
© Maybo Ltd Our Purpose Maybo helps organisations create safe, positive environments for service users and staff through effective training & partnership
© Maybo Ltd If we can help…. Bill Fox
© Maybo Ltd Notes/appendices
© Maybo Ltd Maybos 8 Steps to Positive Outcomes
© Maybo Ltd Lone Worker & Conflict Management Seminar IOSH PSS 12/11/13 Manchester & NW Lone Worker & Conflict Management Seminar IOSH PSS 12/11/13.
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