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AWARENESS PROGRAMME ON I. S. O. JANKI DEVI EDUCATIONAL WELFARE SOCIETY.

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Presentation on theme: "AWARENESS PROGRAMME ON I. S. O. JANKI DEVI EDUCATIONAL WELFARE SOCIETY."— Presentation transcript:

1 AWARENESS PROGRAMME ON I. S. O. JANKI DEVI EDUCATIONAL WELFARE SOCIETY

2 2 ISO, ITS OBJECTIVE AND PURPOSE MEANING: ISO STANDS FOR – International Organization for Standardization. Word ISO has been taken from the Greek word ISOS meaning equal. It is worldwide federation of nations with office at Geneva, Switzerland.

3 3 Worlds Largest Standard Certification Is Your Organization ISO Certified? Features of ISO Certification Superior Quality Customer Satisfaction Better Market Image Productivity & Efficiency Improvement Conformance to international standards International acceptance Top line growth & bottom line improvement

4 4 ISO OBJECTIVE – Its objective is to promote development of standardization and related world functions with a view to facilitate international exchange of goods and services. Its is do develop co-operation in the sphere of intellectual, scientific, technological and economic activities. ISO PURPOSE – Its purpose is to formulate and promote the use of international standards for all industries. ISO 9001 is not a Product Label

5 5 PURPOSE OF THE ORGANIZATION To identify and meet the needs as well as expectations of its customer/ interested parties to achieve competitive advantage. This all is to be done in an effective as well as efficient manner. To achieve, maintain and improve overall organization performance as well as the capabilities. Quality means a degree to which a set of inherent characteristic fulfills requirement. Requirements include need or expectation that is stated, generally implied or obligatory.

6 6 ISO 9000 AND ITS FOCUS AREAS ISO 9000 describes basic set of elements from which a Quality Management System can be evolved / established for an organization. These are a set of system standards (and not the product standards) facilitating mutual understanding in national and international trade of any type and any size. It was originally published in 1987 and has been revised in 1994, 2000 and now in 2008. These standards have become an international reference for quality requirements in B2B (business to business) dealings.

7 7 STANDARD DEMANDS: Prevention of non-conformances effectively. Conformity to customers requirements in totality. Conformity to applicable and regulatory requirements. Monitoring and enhancing the customer satisfaction. Continual improvements and assurance of conformity.

8 8 ISO 9001 and 9004 are consistent pair of Quality Management System Standards developed to complement each other. ISO 9004 gives guidance on a wide range of objectives of QMS particularly for the continual improvements. It is a guide for organization to move beyond the requirements of ISO 9001. Everything mentioned above starts with effective communication horizontally across, competent & trained colleagues, the right infrastructure and conducive environment. Stakeholders have to make it happen jointly.

9 9 What is KEY ASPECT of a Quality System? Management Commitment. Personnel Involvement. Operational Processes. Assessing a Quality System. The Organization Needs Quality Because – OUR CUSTOMERS DEMAND IT. OUR FUTURE DEPENDS ON IT.

10 10 Our Customers Expect Quality because – They want a Product / Service that is reliable. They want it to meet their requirements. They want value for money. They dont want any hassle. Quality Matters to you because – You want job satisfaction. You want be respected. You want to be enjoying work. You want to do good job. You need to get rid of hassled and stress. You want to be proud to work your organization.

11 11 QUALITY MANAGEMENT :EIGHT PRINCIPLES To lead and operate an organization successfully it is Necessary to direct and control it in a systematic and Transparent manner. Success can result from implementing and maintaining a management system that is designed to continually improve performance while addressing the needs of all interested parties.

12 12 Eight quality management principles have been identified. Customer Focus – current/future needs an expectation: Leadership – Establishing unity o purpose/objective Involvement of People – The essence of organization Process Approach – Managing resource & activities System Approach – Achieving objectives in totality Continual Improvement – Stakeholders priorities Factual Approach in Decisions – Data based Mutually Beneficial Customer/Supplier Relationships

13 13 BENEFITS FROM ISO BASED SYSTEM A worldwide common system which enhances communication between global customers & suppliers. Improved documentation & thereby quality awareness. Customer loyalty, repeat business and referral. Operational results such as revenue and market share. Flexible and fast responses to market opportunities. Costs and cycle times through effective and efficient use of resources. Alignment of processes which will best achieve desired results. Competitive advantage through improved organizational Capabilities.

14 14 Understanding and motivation of people towards the organizations objectives and targets as well as participation in continual improvements. Confidence of stake holders in the effectiveness and efficiency of the organization, as demonstrated by the financial and social benefits from the organizations performance, product life cycle, and reputation. Ability to create value for both the organization and its suppliers by optimization of costs and resources as well as flexibility and speed of joint responses to changing markets

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16 16 SAMPLE CERTIFICATE

17 17 How to gain registration? The process of registration follows three simple steps: 1. Application for registration is made by completing the QMS questionnaire. 2. Assessment to ISO 9001:2008 is undertaken by JDEWS - the organization must be able to demonstrate that its quality management system has been fully operative for a minimum of three months and has been subject of a full cycle of internal audits. 3. Registration is granted by JDEWS and maintained by the organization. Maintenance is confirmed through a programme of annual surveillance visits and a three yearly re-certification audit.

18 Accredited Certification services for Standards: ISO 9001:2008 - Quality Management System. TL 9000 - Telecomm Quality Management System. ISO 10001:2007 - Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations. ISO 10002:2004 - Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations. ISO 10003:2007 - Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations. ISO 10004:2010 - Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring. ISO 10006:2003 - Quality management systems -- Guidelines for quality management in projects. ISO 10015:2009 - Quality management -- Guidelines for training. ISO 10668:2010 - Brand valuation -- Requirements for monetary brand valuation. ISO 13053-1:2011 - Quantitative methods in process improvement -- Six Sigma -- Part 1: DMAIC methodology. ISO 13485:2003 - Medical devices -- Quality management systems -- Requirements for regulatory purposes. ISO 14001:2004 - Environment Management System.

19 19 BS EN 16001:2009 - Energy Management system. PD ISO/TS 16949:2009 - automotive production and relevant service part organizations. OHSAS 18001:2007 - Occupational Health and Safety. ISO 22000: 2005 - Food Safety Management System. ISO TS/29001:2010 - Petroleum, petrochemical and natural gas industries -- Sector-specific quality management systems -- Requirements for product and service supply organizations, ISO 27001:2005 - Information Security Management System ISO 50001: 2011 - Energy Management system. BS 25999:2006 - Business Continuity Management (BCM). SFBB - Safer food, better business (SFBB) is an innovative and practical approach to food safety management. It has been developed to help small businesses put in place food safety management procedures and comply with food hygiene regulations. 5S - Lean Manufacturing.

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