Presentation on theme: "Authored by Russell Melvin (Ver 97"— Presentation transcript:
1Authored by Russell Melvin (Ver 97 Authored by Russell Melvin (Ver 97.3P) 26-Jul-1997 Modified by Lt Colonel Fred Blundell TX-129 Fort Worth Senior Squadron For Local Training Rev Jar-2014
2This Training Slide Show is a project undertaken by Lt Colonel Fred Blundell of the TX-129 Fort Worth Senior Squadron, Fort Worth, TX for local use to assist those CAP Members interested in advancing their skills. The information contained herein is for CAP Member’s personal use and is not intended to replace or be a substitute for any of the CAP National Training Programs. Users should review the presentation’s Revision Number at the end of each file name to ensure that they have the most current publication.
4What You Can ExpectWorking together to promote SAFETY and EFFICIENCY in C.A.P. Mission Operations.You will be given the tools and yard markers for effective TEAM COORDINATIONApply these skills to the day to day C.A.P. operations and specific mission tasks.
5What HRM Is Safety Leadership Effective Communications Effective ListeningSetting the tone
6What HRM Is Not About getting along About being nice (-) AggressivenessAutomaticOPTIONAL!!!
7Crew Resource Management Whether you are working with just one other member or a large group on a project, mission or duty assignment, team coordination and cooperation is the key to successful and safe task completion.CRM MUST BE YOUR CORNERSTONE
8Four Basic Concepts of CRM COMMUNICATIONSTEAM BUILDINGWORKLOAD MANAGEMENTTECHNICAL PROFICIENCY
9Communications Brief all mission personnel thoroughly Clearly communicate decisions about operations of the mission.Explicitly encourage participationSeek information and direction from others when neededAssert with the appropriate level of persistence to maintain a safe operationCritique yourself and other mission members when appropriate.
10Team BuildingInvolve the entire mission personnel in the decision-making process whenever appropriate or possibleUse appropriate techniques to manage interpersonal and operational conflictsAdapt to mission member interpersonal differencesMonitor and cope effectively with operational stress remembering that everyone reacts to stress differently
11Workload Management Distribute tasks to maximize efficiency Prioritize task for effective accomplishmentManage time for accomplishing tasksMonitor and analyze all relevant operational factors to maintain situational awareness
12Technical Proficiency Strictly adhere to FAR’s, CAP REG’s, and Standard Operating ProceduresContinually maintain mission skill to the highest degree possibleBy continual education in various mission skills upgrade your qualificationsDemonstrate a high degree of professionalism in mission assignments in which you are qualified for
13Crew Coordination Guidelines Test AssumptionsAsk the right questionsClearly state your plan or intentionsPractice active listeningFly the airplane (pilots)Establish priorities
14Crew Coordination Guidelines (Continued) Monitor Fellow CrewmembersDelegate TasksMaintain Situational AwarenessDo not accept “KILLER” NORMSDoubts? Share with all Crew MembersBe Assertive
15Crew Effectiveness Matters Overall technical proficiencyBRIEFING and COMMUNICATIONLEADERSHIP and TEAMWORKSituational awarenessDecision makingCrew self-evaluationAUTOMATION and TECHNOLOGY
16Overall Technical Proficiency Set a professional example.Adhere to Standard Operating Procedures, FAR’s, CAP Reg.’s, Safety Policies and good judgment practices.Demonstrate high level mission skills.Be adept at normal and abnormal procedures.Maintain a thorough working knowledge of your specific mission task assignment.
17Briefing and Communication Set an open tone.Fully brief operational and safety issues.Explicitly encourage participation.All are obligated to seek and give information.State how, if necessary, SOP deviations will be handled.
18Leadership and Teamwork Balance authority and assertiveness.Promote continual dialogue.Adapt to the personalities of others.Use all available resources.Must share doubts with others.
19Situational Awareness Monitor developments ( fuel, supplies or other resources, weather, fatigue, personality conflicts, etc...)Anticipate require actions.Ask the right questions.Test assumptions, confirm understanding.Monitor workload distribution .Report fatigue, stress and overload in self and others.
20Decision Making Obtain all pertinent information All key mission members state recommendations gathered by surveysBetter idea suggested? DON’T ABANDON YOURS!Clearly State plan or intentions.Fly the Airplane FIRST! (for pilots)Establish BOTTOM LINES.Resolve conflicts and doubts quickly
21Self-Evaluation Debrief key events from every phase of the mission. Continually discuss successes and mistakes.Ask “How could we have done it better?”Discuss what is right and not who is WRONG.
22Team Management Style Module RELATIONSHPNURTURING(-)GullibleSubmissivePassiveASSERTIVE(+)HelpfulSupportiveUnderstanding(Combines the positiveaspects of all styles)A LEARNED SKILL(+)ConfidentDecisiveAmbitious(-)WithdrawnNit-PickingRigid(+)CalmAnalyticalCautious(-) Arrogant, Controlling, AbrasiveAUTONOMOUSAGGRESSIVETASK
23Desired Outcome Enhanced safety Cooperative teamwork. Mission effectivenessA genuine feeling of: increased self esteem, functional team spiritand improved personal communication skills
27The Big Picture of Risk Management PrinciplesResponsibilitiesCauses of riskBottom lineBenefits
28The Principles of Risk Integrate into planning Accept no unnecessary riskMake risk decision at the proper levelAccept risks if benefits outweigh costsDefine the risk factor
29Define the Risk Factor within the Mission Merely a hazard?More of a risk?Is the risk factor controllable by Risk Management?What is you “Bottom Line Risk Decision”?Is it risk management or risk gambling?
30Who is RESPONSIBLE for what? CAP, the Corporate OrganizationUnit CommandersUnit StaffIndividual Members
31CAP - The CorporationUltimately responsible for the actions of it’s membership, the Civil Air Patrol as a Corporation must continually assess the level of RISK that the Membership in general and the Corporation as a whole is exposed to.The Corporation must take decisive and appropriate actions to limit the hazards associated with Risk
32Commander Responsibilities Overall unit risk levelSelect or weigh the optimum risk factor from available optionsAccept / reject risk based on input, sensibility and greatest benefit to all
33Staff Responsibilities Assist commander by continually evaluating risk factorsAdvise the commander when you observe deviations in acceptable risk levelsImplement approved risk control programsDevelop new risk management controls that are effective, benefit safety and the well being of the membership
34Individual Member Responsibilities Understand, accept and implement mandated risk management guidelines and controlsMaintain constant awareness of acceptable risk levels and when they are exceededWhen ever the risk level exceeds the safety level act decisively to eliminate the risk.
35Causes of Excessive Risk Factors COMPLEXITY of TASKINGAccelerated mission tasksExceeding human and asset resource limitationsLimited or inadequate training in new technologiesPhysiological and psychological human factors
36What Should Be YOUR Bottom Line First and foremost... SafetyNever accept… “killer norms”As an individual member you are empowered to stop any event should there be a risk to the wellbeing of the membership… practice risk management
37Risk Management Benefits OVERALL SAFETY ENHANCEMENTFewer mishapsPreservation of lives and assetsOPERATIONAL BENEFITSEnhances trainingImprove mission effectivenessImproved moraleLower associated liability costs
38Error ManagementWe are all just human and therefore we all make errorsEffectively managing our errors is the key to successful resolution
39RESISTANCE Those things available to us yet we tend to resist ChecklistsFlight manualOperations manualCap regulations, 60-1, 55-1Briefings, weather, fatigueOther mission personnel inputTrainingStandard operating procedures
40RESOLVE What You Bring With You ExperienceCommon senseAttitudeAssertivenessDisciplineDefined skillsThe ability to challengeBarriers
41Barriers Setting a negative tone Ego Fatigue Health Emotional health StressGenderReputation
42THE FUNNEL OF DEATH ERRORS RESISTANCE RESOLVE YOUR CONSEQUENCES BOTTOM LINERESOLVECONSEQUENCESTHE FUNNEL OF DEATH
43HRM is something we can all live with yet can not live without
44Many ThanksThe following individuals have spent many volunteered hours developing this program for the benefit of the CAP membership.Dr Hiemlick, University of HoustonContinental Airlines Training DepartmentMaj. Mark Thompson-CAP-USAF Pacific RegionGary Woodsmall- National CAP HQMajor Joe Negron- Texas Wing,CAPMajor Richard Swanson- Texas Wing, CAPMajor Jim Bloomberg - Texas Wing, CAPCaptain Jim Magee - Texas Wing, CAPCaptain Jim Rhodes - Texas Wing, CAP
45WORKING TOGETHER WORKS !!! Questions?Always Think Safety!