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CHANGE MANAGEMENT Dr. Fatma Mostafa Baddar Nursing Administration Dept. Faculty of Nursing Alexandria University ______________________.

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Presentation on theme: "CHANGE MANAGEMENT Dr. Fatma Mostafa Baddar Nursing Administration Dept. Faculty of Nursing Alexandria University ______________________."— Presentation transcript:

1 CHANGE MANAGEMENT Dr. Fatma Mostafa Baddar Nursing Administration Dept. Faculty of Nursing Alexandria University ______________________

2 CHANGE MANAGEMENT Definition of change Structure of change What things can be changed and who must change Change process Principles of change Why people resist change Different techniques for dealing with change resistance How to deal with unplanned change 1

3 CHANGE MANAGEMENT Is a phenomenon that occurs continuously in all living systems, it means alteration in the status quo. Definition of change 2

4 Unplanned change CHANGE MANAGEMENT 3 Structure of change Planned change Depends on Chance Designed effort to bring about improvement in a system

5 CHANGE MANAGEMENT The persons knowledge The persons skills The persons attitude what things could be changed and Who must change The change target An external change agent An internal Change agent The change agent 4

6 CHANGE MANAGEMENT Change process 5 Unfreezing Moving- Changing Refreezing

7 CHANGE MANAGEMENT 6 Principles of change Dissatisfaction with existing situation Change must be useful Change must be planned Change must be supported from top management Change must be communicated Affected persons must be involved in goal setting Benefits of change must be stressed Change must be gradually

8 CHANGE MANAGEMENT 7 Change in accord with the value and deal of organizational members Timing of change is important Resistance to change must be anticipated Participants security and authority are not too threatened Plan of change is kept open for revision Plan is adopted by consensus Principles of change

9 CHANGE MANAGEMENT 8 Threatened self-interest Inaccurate perception Objective disagreement Psychological resistance Why people resist change?

10 CHANGE MANAGEMENT 9 Different techniques for dealing with change Participation Coercion Manipulation Education External agent Incentive Supportive behavior Gradual introduction

11 CHANGE MANAGEMENT


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