Presentation is loading. Please wait.

Presentation is loading. Please wait.

The Sense and Nonsense of Knowledge Management Dr Grace Cheng HKLA Seminar 20 October 2004.

Similar presentations


Presentation on theme: "The Sense and Nonsense of Knowledge Management Dr Grace Cheng HKLA Seminar 20 October 2004."— Presentation transcript:

1 The Sense and Nonsense of Knowledge Management Dr Grace Cheng HKLA Seminar 20 October 2004

2 Highlights 1. Why do we need to manage knowledge? 2. The meaning of knowledge to individual and organization 3. KM strategies 4. Role of information professionals

3 Why do we need to manage knowledge?

4 Shorter knowledge cycle Half of what you are taught as medical students will in 10 years have been shown to be wrong. And the trouble is none of your teachers know which half. … Dean of Harvard Med School

5 To keep up-to-date, you must read 6,000 articles a day, 365 days a year! …

6

7

8 Need for Learning The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn … Alvin Toffler

9

10 Knowledge Management Concepts & Practices

11 Web of Science – titles with knowledge management No. of Items * To Sept 2004. Sources: 96-02, Wilson TD (2002); 03-04: Cheng G (2004) *

12 Knowledge Management – An oxymoron??

13 New paradigms of management / Drucker Old: There is-or there must be-one right organization. New: There is the organization that fits the task. Old: There is one right way to manage people. New: One does not manage people. The task is to lead people. And the goal is to make productive the specific strengths and knowledge of each individual.

14 Knowledge It is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. It is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. In organisations, Knowledge often becomes embedded not only in documents and repositories but also in organisational routines, processes, practices and norms. In organisations, Knowledge often becomes embedded not only in documents and repositories but also in organisational routines, processes, practices and norms. Davenport & Prusak. Working Knowledge 1998, p. 5

15 DATA INFORMATION KNOWLEDGE Contextualized Categorized Calculated Corrected Condensed Comparison Consequences Connections Conversation (situation)(decision) (other knowledge) (opinion/exchange) Adapted from Davenport, T.H. & Prusak, L. Working knowledge, Boston, Mass. : Harvard Business School Press, 1998. Chap. 1.

16 The Attributes of knowledge Knowledge is to be acquired by a corresponding experience Knowledge is to be acquired by a corresponding experience (Henry David Thoreau, 1949) Knowledge is dynamic because it is constantly changing through experience and learning Knowledge is dynamic because it is constantly changing through experience and learning

17 Characteristics of tacit & explicit knowledge Subconscious Subconscious Perceived Perceived Unaware Unaware Difficult to articulate or unspoken Difficult to articulate or unspoken Experience based Experience based Transferred through conversation Transferred through conversation Embedded in stories and narratives Embedded in stories and narratives Escapes observation Escapes observation Held within self Held within self Personal Personal Insights and understandings Insights and understandings Judgments Judgments Assumptions Assumptions Adapted from Polyanyi (1962, 1983) & Baumard (2001) Formally articulated Formally articulated Elucidated Elucidated Aware Aware Fixed Fixed Codified Codified Documented (written, taped, recorded, digitized, etc.) Documented (written, taped, recorded, digitized, etc.) Stored in repositories (databases, files, etc.) Stored in repositories (databases, files, etc.) Can be viewed or heard Can be viewed or heard Shared with others Shared with others Organizational Organizational Pushed or pulled Pushed or pulled Reports, lessons learned Reports, lessons learned

18 How can something dynamic and tacit be managed?

19 Tacit knowledge Potentially expressible - competent level of expertise; heuristics (rule of thumb). Potentially expressible - competent level of expertise; heuristics (rule of thumb). Not expressible. Not expressible.

20 Routine Non-routine Sense Making Structured Industrial production Health Care Art Information Processing From Industrial to Knowledge Economy Unstructured Nursing Blood transfusion

21 KM Strategies Approach/ Level IT approach People approach Organization Level Codification, K harvesting Teams, Networks, COP Individual Level AI Expert systems (match object to People) Develop/exploit Individual expertise

22

23 The IT Approach to KM – Turn Data into Information

24 Search Modes Source : Institute of Clinical Research (announced in listserv, Oct 04) Yahoo 2% Others 11% Google 87% Search Engines Used % users Online Journals Databases Search Engines

25 Comment from a user to Evidence-based Libraries Listserv, Oct 2004 Prefer Google to Medline Surely it's about getting the right information, at the right time, in the right format? I can't help feeling that some librarians fear facing up to the fact that google often meets this criteria and does an excellent job. I can't help feeling that some librarians fear facing up to the fact that google often meets this criteria and does an excellent job. Additionally, I think there may be some database snobbery going on: the more complex and ring-fenced by librarians the better! Additionally, I think there may be some database snobbery going on: the more complex and ring-fenced by librarians the better! If google can lead me to easily access accurate information quickly what's wrong with that? If google can lead me to easily access accurate information quickly what's wrong with that?

26 Low Back Pain Treatments Google - 3 million hits, With relevance ranking Medline: 47 hits of high specificity

27 Treatment options Acute pain Chronic pain Rest/bed rest Strong evidence against Antidepressants No evidence Moderate evidence against Steroid injections No evidence Moderate evidence against Cold No evidence Manual therapy Moderate evidence for Strong evidence for Evidence for treatment of low back pain - a clinical answer Source: EVIDENCE (Hospital Authority), Issue 12, 2001

28 The IT Approach to KM Turn Information to Knowledge

29 An example: Amazon.com Online recommendations to customers based on: Purchase activities Purchase activities Items customers own Items customers own Interests (expressed and inferred) Interests (expressed and inferred) Mindful of Knowledge is dynamic Knowledge is dynamic Knowledge is tacit (expressed in purchase patterns of customers) Knowledge is tacit (expressed in purchase patterns of customers)

30 Drug Disease Gene Protein Treats Associated gene Encoded by Has target National Cancer Institute (US) Disease, Drug, Gene & Protein Modeling Source: Coronado et al 2004

31 Role of Information Professionals

32 I know… I do… Therefore I am.

33 Information Specialist KM research centre Recognised qualification in information science or librarianship Recognised qualification in information science or librarianship Computer literate with practical experience in computerised information systems, online searching, internet navigating and the use of CD-ROM systems Computer literate with practical experience in computerised information systems, online searching, internet navigating and the use of CD-ROM systems Able to work as a team player with strong communication skills in both English and Chinese Able to work as a team player with strong communication skills in both English and Chinese Systematic, self-motivated and outgoing Systematic, self-motivated and outgoing

34 Add Subject knowledge Subject knowledge Critical and analytical skills Critical and analytical skills Competence in filtering and presenting information Competence in filtering and presenting information Adaptability to change and a change agent/influencer Adaptability to change and a change agent/influencer Continuous learner with an open mind Continuous learner with an open mind

35 My observations 1. Knowledge is power – to individual & organization 2. K social/cultural environment 3. K generated may be accidental; KM is not 4. KM IT* 5. IT = I 2 + T 6. KM is management with a knowledge focus * Very important component.

36 Alice in Wonderland, Chap 3: A Caucus-Race and a Long Tale The party was wet after swimming in Alices own pool of tears. Dodo: Lets have a Caucus-race to get dry. Alice: What is a Caucus-race? Dodo: I cant explain it, but the best way to learn about something was to do it.

37 The best way to learn about KM is to try it Source: Covey S. The 8 th habit : from effectiveness to greatness (to be released Nov 2004)

38 20 October 2004

39 Must Read Davenport, T.H. & Prusak, L. Working knowledge, Boston, Mass. : Harvard Business School Press, 1998


Download ppt "The Sense and Nonsense of Knowledge Management Dr Grace Cheng HKLA Seminar 20 October 2004."

Similar presentations


Ads by Google