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Transforming IT Management Amit Chatterjee Managing Director CA India & SAARC.

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Presentation on theme: "Transforming IT Management Amit Chatterjee Managing Director CA India & SAARC."— Presentation transcript:

1 Transforming IT Management Amit Chatterjee Managing Director CA India & SAARC

2 2June 3, 2014 Transforming IT Management BUSINESS Increasingly, Business Depends on IT for Competitive Advantage BUSINESSIT BUSINESSIT

3 3June 3, 2014 EITM Overview Copyright © 2008 CA BUSINESSIT Increasingly, Business Depends on IT for Competitive Advantage Business Value Maturity Engine for Competitive Advantage Service Provider Support Function

4 4June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA The CIO Imperative EXECSCUSTOMERS IT SERVICES Strategy Alignment Access Quality & Cost Is IT doing the right things? Is IT doing things right?

5 5June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA IT SERVICES The Problem: IT Complexity EXECS ServicesApplicationsCollaboration Business Intelligence/ Analytical Applications Application Integration Application Development Tools DatabaseOSHardware Platform CUSTOMERS EXECS ServicesCollaboration Business Intelligence/ Analytical Applications Application Integration Application Development Tools DatabaseOSHardware Platform CUSTOMERS

6 6June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA ServicesApplicationsCollaboration Business Intelligence/ Analytical Applications Application Integration Application Development Tools DatabaseOSHardware Platform Managing IT in Silos Compounds the Problem EXECS NETWORKSSYSTEMSHELP DESKAPPLICATIONSDATABASESSECURITY CUSTOMERS NETWORKSSYSTEMSHELP DESKAPPLICATIONSDATABASESSECURITY EXECSCUSTOMERS

7 7June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA EXECS IT SERVICES Strategy Alignment Access Quality & Cost An Integrated Approach Unifies and Simplifies IT Management CUSTOMERS

8 8June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA IT SERVICES Strategy Alignment GOVERNANCE to make better decisions about IT investments and risk An Integrated Approach Unifies and Simplifies IT Management EXECS CUSTOMERS

9 9June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA CUSTOMERS IT SERVICES Access Quality & Cost An Integrated Approach Unifies and Simplifies IT Management EXECS MANAGEMENT to ensure the right services are delivered at the right cost and quality GOVERNANCE to make better decisions about IT investments and risk CUSTOMERS

10 10June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA EXECSUSERS IT SERVICES Strategy Alignment Access Quality & Cost An Integrated Approach Unifies and Simplifies IT Management GOVERNANCE to make better decisions about IT investments and risk MANAGEMENT to ensure the right services are delivered at the right cost and quality SECURITY to provide secure access to enable the business EXECSCUSTOMERS

11 11June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA GOVERNANCE to make better decisions about IT investments and risk MANAGEMENT to ensure the right services are delivered at the right cost and quality SECURITY to provide secure access to enable the business Enterprise IT Management

12 12June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA Enterprise IT Management Changing the Economics of IT Overcome IT Management Complexity By Integrating IT Governance, Management and Security Make better decisions about IT investment and risk Ensure the right services are delivered at the right cost and quality Provide secure access to enable the business Integrating the Disciplines of IT Governance, Management and Security By Providing a Common View of a Service UNIFIED SERVICE MODEL

13 13June 3, 2014 EITM Overview Copyright © 2008 CA EITM: Transforming IT Management CIO Governance, Management (Infrastructure and Service) and Security of IT EITM EVP, SalesCFO Champion Automated Marketing, Sales Force Automation, Customer Service Inventory, Payroll, GL Accounts Payable, Accounts Receivables Components CRMERP Category Common View of a Service Common View of a Customer Common Financial View Pivotal Insight

14 14June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA Enterprise IT Management Vision UNIFIED SERVICE MODEL GOVERN MANAGE GOVERN MANAGE SECURE Enterprise IT Management EITM

15 15June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA Enterprise IT Management Focus Segments Application Performance Management IT Security Management Data Center Automation IT Governance Infrastructure Management Service Management EITM Application Performance Management IT Security Management Data Center Automation IT Governance Infrastructure Management Service Management EITM

16 ITIL v3 for Service Management BS 7799 / ISO for Security Management Enterprise Solutions help you to implement Industry Best Practices 16

17 17 Post-ImplementationImplementation 1. Increasing Value 2. Maintaining Value 3. Diminishing Value Time Business Value/IT Value 3 Potential Value Propositions from Owning Enterprise Software Solutions Value Realized From Implementation Owning Enterprise Software Solutions Key to Success = Best Practices (ITIL / BS7799) + The Right Solution Set + Education + Implementation & Customization + Sustenance

18 Questions & Discussion 18June 3, 2014 EITM: Enterprise IT Management Copyright © 2008 CA


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