Presentation on theme: "Performance Management and Agility James Taylor, CEO."— Presentation transcript:
Performance Management and Agility James Taylor, CEO
About me Independent consultant working with clients to help automate and improve decisions Previously a VP at Fair Isaac where I developed the concept of Decision Management 20 years experience in all aspects of software including time in PeopleSoft R&D and at Ernst & Young Blogger, speaker, writer email@example.com
The one slide you need Performance Management measures and monitors supports people who make decisions But systems make decisions too Decision Management makes system decisions explicit The combination builds cockpits not dashboards
AGENDA 1 Performance Management or Performance Monitoring 2 The pilot analogy 3 From dashboards to cockpits with Decision Management
The business value of decisions Economic impactLowHigh Type Strategy Tactics Operations
Making information more readily available is important, but making better decisions based on information is what pays the bills. 20 James Taylor & Neil Raden Smart (Enough) Systems
Business rules for agility, transparency If customer is GoldCustomer and Home_Equity_Loan_Value is more than $100,000 then college_loan_discount = 0.5% If member has greater than 3 prescriptions and prescriptions renewal_date is less than 30 days in the future then set reminder=email If patients age is less than 18 and members coverage is standard and members number_of_claims does not exceed 4 then set patients coverage to standard
Analytics add business insight 22 Descriptive Analytics X X X X X X X X X X X X X X X X X X X X X X X XX X XX X X X X X X X X X X X X X X X X X X XX X X X X X X X X X X X X X X X X X X X X X Who are my best/worst customers? How do I turn my data into rules for better decisions? Predictive Analytics How are those customers likely to behave in the future? How do they react to the myriad ways I can touch them? Knowledge - Description Action - Prescription Business Intelligence How do I use data to learn about my customers? What has been happening in my business? Optimization/Simulation How do I leverage that knowledge to extract maximum value from my marketing investments?
Reduce time-to-action Business event Action taken Decision latency
The Decision Management technology stack Decision Service Business Rules Descriptive Analytics Adaptive Control Visualization BI Performance Management KPIs Business Process Management Web Services Business Process Management Web Services Enterprise Platform Predictive Analytics Optimization Database Data Warehouse In-database Analytics
Action plan Identify your decisions Adopt decisioning technology Think cockpit not dashboard
Your consent to our cookies if you continue to use this website.