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Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property.

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Presentation on theme: "Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property."— Presentation transcript:

1 Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property Management System and Interfaces Chapter 7

2 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Interview Gary Cooke Industry Manager-Hospitality and Food Service Microsoft Software and platform foundation ASPs to play a significant role in the future Technology to create more options for hoteliers

3 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 1. Introduction Property Management Systems - PMS Evolving Complex Peer to Peer (P2P) Same application installed on more than one computer

4 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Introduction PMS - Centric Model

5 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 2. PMS Functionality PMS must be able to provide six basic functions Enable guests to make reservations Enable guests to check-in/register when they arrive and check-out/pay when they leave Enable staff to maintain guest facilities Account for guests financial transactions Track guests activities for use in future sales efforts Interface with other systems

6 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 PMS Functionality Enable guests to make reservations

7 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 PMS Functionality Enable guests to check-in/register when they arrive and check-out/pay when they leave At front desk Remotely PDA Remote terminal

8 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 PMS Functionality Enable staff to maintain guest facilities Room Type Status Occupant Inspections

9 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 PMS Functionality Account for guests financial transactions Credit Card Information Address Information Business Home Room Rate Room Charges Night Audit Collects and Posts Room/Guest Data

10 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 PMS Functionality Track guests activities for use in future sales efforts Information relevant and beneficial to future sales efforts Accessed by: CRS - Central Reservation System CRM - Customer Relationship Management

11 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 PMS Functionality Interface with other systems GDS - Global Distribution System CRS - Central Reservation System must integrate seamlessly even if from different vendors Sales and Catering Applications POS (F&B) Retail Points

12 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 PMS Functionality Interface with other systems HVAC or EMS Systems In-Room Amenities Messaging Security Call Accounting System

13 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 3. Four Key Interfaces Real-time interface with the GDS/CRS The activities management system Built-in revenue and yield management The enterprise

14 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Real-time Interface GDS/CRS Goal: to generate revenue Complicated due to different business models and varying relationships between entities Real-time: greater flexibility Costly to develop systems

15 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Real-time Interface Activities Management Systems Internet Access Sports/Sports Lessons (Golf, tennis) Swimming Spa/Gym

16 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Real-time Interface Tracks guest room and activities Cancels appointments if guest cancels or checks out Guests do not have to enter information twice

17 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Real-time Interface Revenue and Yield Management Tools Managing room sales to maximize revenue and profits Examines multiple variables and provides complex calculations

18 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Real-time Interface The Enterprise Refers to all systems - front and back PMS (front) Payroll, Purchasing, HR (back) EAI - Enterprise Application Integration End goal: of fewer redundancies and increase in collaborative synergy ERP - Enterprise Resource Planning BPI - Business Process Integration

19 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 4. GUI - Graphical User Interface Interface Intuitive Fits naturally with expectations Ease of training Multi-lingual Includes Websites

20 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 5. Summary Understanding Property Management Systems and its interfaces are vital to management Focal point of data collection Additional Resources www.hotel-online.com -daily news service www.idg.net -online technology content www.isworld.org -academic research www.hotel-online.com www.idg.net www.isworld.org


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