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Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property.

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Presentation on theme: "Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 The Property."— Presentation transcript:

1 Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey The Property Management System and Interfaces Chapter 7

2 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Interview Gary Cooke Industry Manager-Hospitality and Food Service Microsoft Software and platform foundation ASPs to play a significant role in the future Technology to create more options for hoteliers

3 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Introduction Property Management Systems - PMS Evolving Complex Peer to Peer (P2P) Same application installed on more than one computer

4 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Introduction PMS - Centric Model

5 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey PMS Functionality PMS must be able to provide six basic functions Enable guests to make reservations Enable guests to check-in/register when they arrive and check-out/pay when they leave Enable staff to maintain guest facilities Account for guests financial transactions Track guests activities for use in future sales efforts Interface with other systems

6 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey PMS Functionality Enable guests to make reservations

7 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey PMS Functionality Enable guests to check-in/register when they arrive and check-out/pay when they leave At front desk Remotely PDA Remote terminal

8 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey PMS Functionality Enable staff to maintain guest facilities Room Type Status Occupant Inspections

9 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey PMS Functionality Account for guests financial transactions Credit Card Information Address Information Business Home Room Rate Room Charges Night Audit Collects and Posts Room/Guest Data

10 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey PMS Functionality Track guests activities for use in future sales efforts Information relevant and beneficial to future sales efforts Accessed by: CRS - Central Reservation System CRM - Customer Relationship Management

11 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey PMS Functionality Interface with other systems GDS - Global Distribution System CRS - Central Reservation System must integrate seamlessly even if from different vendors Sales and Catering Applications POS (F&B) Retail Points

12 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey PMS Functionality Interface with other systems HVAC or EMS Systems In-Room Amenities Messaging Security Call Accounting System

13 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Four Key Interfaces Real-time interface with the GDS/CRS The activities management system Built-in revenue and yield management The enterprise

14 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Real-time Interface GDS/CRS Goal: to generate revenue Complicated due to different business models and varying relationships between entities Real-time: greater flexibility Costly to develop systems

15 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Real-time Interface Activities Management Systems Internet Access Sports/Sports Lessons (Golf, tennis) Swimming Spa/Gym

16 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Real-time Interface Tracks guest room and activities Cancels appointments if guest cancels or checks out Guests do not have to enter information twice

17 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Real-time Interface Revenue and Yield Management Tools Managing room sales to maximize revenue and profits Examines multiple variables and provides complex calculations

18 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Real-time Interface The Enterprise Refers to all systems - front and back PMS (front) Payroll, Purchasing, HR (back) EAI - Enterprise Application Integration End goal: of fewer redundancies and increase in collaborative synergy ERP - Enterprise Resource Planning BPI - Business Process Integration

19 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey GUI - Graphical User Interface Interface Intuitive Fits naturally with expectations Ease of training Multi-lingual Includes Websites

20 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey Summary Understanding Property Management Systems and its interfaces are vital to management Focal point of data collection Additional Resources -daily news service -online technology content -academic research


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