2MissionIndexWe offer an overall variety of logistic services including all those special extras which allow our customers to keep on concentrating on their main business.By providing a fast, efficient service basing itself on the highest technological standards available, we decisively contribute to our partner’s success.We encourage our staff in enhancing their professional skills. Our utmost concern lies in a guarantee of protection and growth of social well-being.By paying particular attention to a gentle and responsible handling of the resources, we actively contribute to an ecologically sound environment.Offering highly specialized logistic services, the family-owned company FERCAM is the undisputed number one among the Italian forwarders. FERCAM acts as one of the leading Full Truck enterprises on the European market, shows a strong European-wide presence and offers its Air & Ocean services all over the world.Motivated, skilled and positive-thinking staff with a highly pronounced team spirit turns FERCAM into one of the most wanted employers and adds a considerable upgrading to the company’s value.Thomas BaumgartnerManaging Director
4HistoryIndex1949 FERCAM railway shipping company is founded FER = ferrovia (railway) – CAM = camion (lorry)1955 Road shipping begins1963 Company is purchased by Baumgartner family Company fleet comprises 5 lorries1975 Intermodal transport begins1977 Network of branches expands nationwide1982 First foreign branch (Munich, Germany)1986 FERCAM acquires Gondrand S.N.T.1993 FERCAM takes over Gondrand groupage services1999 Inauguration new headquarter in Bolzano2003 FERCAM begins cooperating with Dachser2005 Air & Ocean service implemented2007 FERCAM acquires Logistica Euroterminal (BO)2007 First African branch office in Tanger (Morocco)2008 Inauguration of the new logistics center in Padova2008 Joint venture FERCAM Terry LogisticaInauguration new logistics center in Ottobiano (Pavia)Realization of the new Logistic Center in Bologna
5Information Technology OrganigramIndexManaging directorHuman resources(Financial) ControlProcurementLegal/InsuranceQualityInformation TechnologyAdministrationDivisionSales &MarketingDivisionDivisionDivisionDivisionDivisionMarketingAir&Ocean SalesLOG SalesCommercialcontrolDIN SalesTendermanagementDIT SalesD I V I S I O N SFTL Sales
947% 53% Logistics & Transport Breakdown of Turnover – Europe 51% 11% OverviewIndexBreakdown of Turnover – EuropeBreakdown of Operating Revenue by SectorYear 2011Logistics & Transport47%53%51%11%38%10%6%84%
11Italian Branches BOLZANO Verona Trento Belluno Brescia Como Udine IndexBOLZANOVeronaTrentoBellunoBresciaComoUdineMilanPordenoneGoriziaNovaraTrevisoVicenzaTurinPaduaVeronellaCuneoModenaPaviaBolognaParmaAnconaSassuoloGenovaCittà di CastelloPescaraFlorencePerugiaBariRomeNaplesCosenzaCataniaHeadquarterBranches
12FERCAM Branches NL UK PL D B SK A F RO BG I E MA TN Index Lübeck LondonRotterdamHamburgCologneWarsawAntwerpDBSKMunichViennaBratislavaParisWörglAOradeaFBolzanoKärntenCoruñaROGijonMilanoGoriziaTorinoVeronellaIrunModenaGenovaBGFirenzeISofiaBarcelonaERomaSevillaCataniaTangerTunisiMATN
14References Trusted by Market Leaders IndexFTrusted by Market LeadersMany of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
16Total Shipments Europe Full Truck LoadIndexTotal Shipments Europe220,000+2.9%+20.4%+0.9%-1.6%200,000192,608-6.1%187,085182,760179,829180,943180,000+15.8%160,000155,425+12.8%140,000134,187119,000120,000100,00080,00060,00020042005200620072008200920102011720 SHIPMENTS A DAY
17Full Truck Load RoadIndexMessages sent to the client with vehicle registration number and time of loadingReliable, company-owned vehicles and qualified carriersSafety belts to secure shipments during transportationFleet comprising more than 2,200 company-owned loading units suitable for all types of freightNetwork covering whole Europe and the Middle EastADR freight handledEnvironmentally-friendly (euro 5), technologically-advanced vehiclesIn-house customer service (no third party call-centers)Predefined pick-up and delivery timesJust in time trips24/7 customer serviceBooking service, with delivery to or pick-up from your client or supplierStand-by serviceRODD – Digital damage detection system
18Full Truck Load Road Our Network UK NL Lübeck PL London Rotterdam IndexUKNLLübeckPLLondonRotterdamHamburgWarsawCologneAntwerpDBOur NetworkSKMunichViennaBratislavaParisAWörglKärntenOradeaFCoruñaTrentoBolzanoROGijonMilanGoriziaVeronaTurinBresciaIrunBGSassuoloSofiaBarcelonaERomeCosenzaSevillaCataniaTangerMC
19Full Truck Load RoadIndexBolzanoMilanTurinVeronellaBolognaGenovaFlorenceSassuoloFull or partial loads with direct delivery throughout ItalyA full range of vehicles including special lorries for oversized loadsSpecial industrial services including dismantling and reassembly of machinery by skilled operatorsExhibition services including shipping and stand assembly anywhere in ItalyBooking service, with delivery to or pick-up from your client or supplierCaserta
20Full Truck Load Logistic and Transport of Ceramic Tiles IndexLogistic and Transport of Ceramic TilesHannoverLeipzigColognedaily departures to and from north Europesolutions for the optimization of the transport- on the road- by trainspecial vehicles for transport of bulk raw materialsspecialized in the distribution of Italian ceramics throughout Europedelivery and distribution of the goods starting with one palett onexpess delivery between 48 and 72 hours throughout Germanycontinuous tracking & tracing from collection to deliveryMannheimVeronaSassuolo
21Full Truck Load FreshIndexPromptness and guaranteed travel 24 hours a day, with change of driver for true express shippingRefrigerated trailers with temperature setting facilities (+30°C to –30°C)Hi-tech company-owned semi-trailers equipped with temperature recorders and printers for continuous temperature monitoring throughout the journeyTotal flexibility with same-day delivery all year roundDedicated vehicles for food and non-food, special vehicles suitable for hanging fresh meatBolzano
22Full Truck Load Intermodal IndexReal time tracking and tracingWide range of vehicles and equipmentSignature required for shipping papersCustoms clearanceEnvironmentally-friendlyService is operational 24/7Capacity higher than the one offered by road transport (up to 30 tons)Reliable and on-time, irrespective of weather and trafficVehicles available at short noticeImmediate alert sent to addressee if any unexpected event occurStand-by service, with loading unit available on-siteDelivery booking service to your customer or supplierGuarded parking facilitiesHandling priority
24Full Truck Load Trusted by Market Leaders IndexFTrusted by Market LeadersMany of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
26Distribution International IndexTotal Shipments Europe+1.4%+18.5%700,000689,955699,984650,000+1.4%+9.9%582,000600,000573,810+23%550,000524,000500,000+17%450,000426,000+10%400,000364,000350,000331,000300,000250,000200,000150,000100,000200420052006200720082009201020112,800 SHIPMENTS A DAY
27Distribution International IndexTargoFlex – Time-shifted deliveries: System of daily departures for customers who require on time deliveries and a major attention on the costs.Express delivery – Individually organized deliveries: transit times based on the kilometres of distance.TargoSpeed – Deliveries with a guaranteed transit time: the fastest one for every European destination. A fixed shipping time is defined for each destination.TargoFix – Stipulated deliveries ad hoc with a defined day of delivery: indispensable when highest priority is given to a precise date of delivery.Distribution all over Europe, incl. the EastEuropean network of qualified partnersNo weight limitUtmost flexibility in deliveriesInternal Customer Service, not assigned to an external call centerPossible pallets/pallet cage exchange (only w/exchange countries)Daily departures from Italy to all over EuropeGuaranteed times of deliveryPOD (Proof of Delivery)Tracking & Tracing for continuous locating the goodsRODD (Optical and Digital Registration of Damages)AKTIVReporting for being informed of possible freight inconveniences
28Distribution International IndexEuropean network of qualified partnersTiming of guaranteed deliveriesDisposal of IT-services like: AKTIVReporting, tracking & tracing, POD, RODD“All Risk” AssuranceCash-On-Delivery Service (COD)Possibility of ex works DeliveriesOne delivery only for multi-packaged consignments
29Distribution International IndexFINNESTRUSSLVDKLTIRLBYUKNLPLDUABPartner +LCZPartnerSKFAMDCHROSLOHRBIHSRBPBGETRMKALGR
31Distribution International IndexFTrusted by Market LeadersMany of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
33Distribution Italy Total Shipments Italy +11.3% +31% -17.7% -2.6% IndexTotal Shipments Italy+11.3%2,099,201+31%2,000,0001,884,716-17.7%-2.6%-1.3%-4.3%1,800,0001,727,0001,682,0001,661,0001,590,246+6.5%1,600,0001,438,0001,350,0001,400,0001,200,0001,000,000800,000600,000400,000200420052006200720082009201020116,361 SHIPMENTS A DAY
34Distribution Italy No weight restrictions IndexNo weight restrictionsCustom rates based upon average weight of shipmentsServices with guaranteed delivery timesAKTIVReporting – System providing real-time information on any unexpected events affecting shipmentsServices are operational 7 days a week, 365 days a year, including summer holidays and ChristmasFlexible deliveries and storage possibilitiesTracking and tracing systemIn-house customer support (no third party call-centers)Contact with addressee’s IT system
35A = width - B = height - C = length Distribution ItalyIndexDelivery in 24 hours anywhere in Italy*Up to 60 kg and 220 cmMultiple-shipment serviceService of guaranteed returnRates calculated per palletBooking administrationRODD - Optical and Digital Registration of DamagesPOD - Proof of DeliveryTracking & Tracingmax 60 kgABCA = width - B = height - C = length*except islands and Calabria
36Distribution Italy Our Network BZ UD BL TN PN CO TV 23 Branches VR VI IndexBZUDBLTNPNCOTV23 BranchesVRVIBSMIPD5 HubsTOPV48 Distribution CentersPRCNGEBOFIANCCPGPEOur NetworkRMBANACSCT
37Interactive Assistence Information on Deliveries Distribution ItalyIndexIntegrated Tracking & Tracing Information OnlineInteractive AssistenceDelivery info, allocation of orders, stock clearance, PODPossible AbberationReal time stock and abberationCourse of DeliveryEvery passagge in real timeSales OrderAssistance/PreparationInformation on DeliveriesPer data, client, ddt, no. of deliveryWarehouse StockReal Time InterrogationInbound MovementsPer article, lot, data, ecc.Outbound MovementsPer order, destination, ecc.Delivery
39Distribution Italy INTERMEDIAT GOODS FOR INDUSTRY: METAL PRODUCTS 5% IndexINTERMEDIAT GOODS FOR INDUSTRY: METAL PRODUCTS 5%FURNITURE AND DOMESTIC APPLIANCES 4%PRODUCERS OF COMMODITY 3%ELETTRONICS 3%PHARMACEUTICS 2%GENERAL FOODS 13%TRASPORTS AND WAREHOUSING 3%BEVERAGES 5%LEISURE 4%FASHION AND CONSUMER GOODS6%CONSUMER PRODUCTS 8%OTHER 14%CONSTRUCTION GOODS 9%DOMESTIC OR EDIFICIAL DEVICES 11%
40Distribution Italy Safe goods because of… IndexSafe goods because of……modern access and video sorvegliance…especially safe packaging of the goods
41Added Value Services „CUSTOMS“ WAREHOUSE „TAX DEPOT“ WAREHOUSE Index„CUSTOMS“ WAREHOUSEPossibility of importing goods from abroad, leaving them in suspension of tariff laws until their collection„TAX DEPOT“ WAREHOUSEPossibility of importing goods from abroad in a status of “tax free”„TAX“ WAREHOUSEPossibility of importing goods in suspension of taxes applied on alcoholics “ACCISA”
42CUSTOMS WAREHOUSES Added Value Services Europa Milan Bolzano Verona IndexCUSTOMS WAREHOUSESEuropaMilanBolzanoVeronaTurinPaduaChinaPaviaBolognaFlorenceModena
43TAX WAREHOUSES Added Value Services Europe China Milan Bologna Pavia IndexTAX WAREHOUSESEuropeMilanBolognaPaviaChina
45Evolution of the logistics IndexEvolution of the logistics319,100mq297,000300,000280,000267,000260,000240,000222,000220,000200,000180,000166,500160,000140,000128,500120,000102,500100,00080,00067,50060,00041,50040,00027,50015,00020,00020012002200320042005200620072008200920102011
46Logistics Logistic Consulting Inhouse Logistic Process optimisation IndexLogistic ConsultingProcess optimisationKPI monitoringContinuous quality controlInhouse LogisticLogistics management at your premisesStocking serviceInventory management and replenishment planningAbundant storage at logistics centersFlexible working timesFocus on your core businessInnovative identification systemsMonthly statisticsSynergies at FERCAM logistics centeRMultiple logistics platform management for same clientDelivery scheduling and telephone reservation system
47Logistics FERCAM Logistics Centers in Italy Deposits mq Area Total mq IndexFERCAM Logistics Centers in ItalyModenaBolzanoDeposits mqArea Total mqTrentoMilanAnconaBariBolognaBresciaBolzanoCataniaComoCosenzaFlorenceGenova 2.600MilanModenaPaduaParmaPaviaPescaraPerugiaCittà di CastelloSassuolo (MO)RomeTurinTrentoTrevisoVeronaVeronellaVicenzaNaples 9.000TOTAL25.0005.50030.0009.00045.00060.0008.00015.00035.0003.50062.00033.0004.5006.60013.20011.00040.00031.00020.00018.000PaviaTrevisoTurinVicenzaPaduaVeronaParmaBolognaAnconaSassuoloCittà di CastelloFlorenceBariNaplesCosenzaCatania
48… everything under control ! LogisticsIndex… everything under control !… an advanced administration, IT-contolled by the warehouse logistic, in order to organize and control all the activities by using bar codes, radio frequencies and pick by voice with the possibility to verify in real time due to WEBSTAT.Advantages:Up-dated warehouse mapping in real timeTraceability of the goods (lot/FEFO)Elimination of picking or movement errorsControl tower managementReal time inventoryPrints of orders, accompanying documents and packing lists
50Logistics Main warehouse-based activities: IndexMain warehouse-based activities:Inbound and storage managementQuality check, sampling, qualitative locksStock level management and planning for provisioningCriticality preventionRe-packing, preparations, customizationPick & Pack, PackingKitting activityDelivery planning and telephone reservationsReverse logistics
51Distribution Italy & Logistics IndexFTrusted by Market LeadersMany of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
55AIR Air & Ocean Guaranteed departures twice a week IndexGuaranteed departures twice a weekInformation on shipment statusSwift, effective, step-by-step customs assistanceAIRBroad worldwide network of exclusive partnersCompany-owned customs warehouses, in-house customs services with fully-qualified staff and VAT depositsOn-time deliveriesHandling and shipping of hazardous and/or perishable goodsATA CarnetPriority boardingor telephone notification of departurePick-up from depot
56OCEAN Air & Ocean Guaranteed departures twice a week IndexGuaranteed departures twice a weekInformation on shipment statusSwift, effective, step-by-step customs assistanceOCEANWide range of containersBroad worldwide network of exclusive partnersCompany-owned customs warehouses, in-house customs services with fully-qualified staff and VAT depositsOn-time deliveriesCustoms assistanceFast pick-up and deliveries to and from the world’s main portsDelivery to your premisesPick-up from depot
57Air & Ocean Main Partners Worldwide IndexMain Partners WorldwideDSV Turners Shipping (South Africa)Austral Shipping Agency (Chile)Aviatur (Colombia)Toll-Dachser (Hong Kong)CTS Cargo (Shanghai)Dimerco (China, Taiwan)CAF Trasportes Inter. (Brazil)IPE Logistics Inc. (Canada)Penashin Shipping (Singapore)HTL Logistics Ltd (India - Sri Lanka)Incargo S.L. (Canary Islands)Seatrans (Cyprus)Mitsui Soko Air Cargo (Japan)Latin Mundo (Argentina)Toll (UAE)Freightworks (Dubai)MGI Dachser (Korea)Pengelly´s (New Zealand)Pico Logistics (Egitto)DBA Distributors Service (USA)ACA International (Australia)
58Air & OceanIndexLargest and most powerful networking organization in the world for international forwardersMore than 4,062 member offices in 186 countries move for times more freight than any multinationalEvery member carefully examined for- experience- professionalism- financial strengthConstant monitoring of all members to ensure standardsCode of Ethics binding on all members
61Authorized Economic Operator Full (AEOF) IndexSince 2012 FERCAM may call itself Authorized Economic Operator Full.Owning the AEOF certificate, comes with along a lot of benefits like a diminution in customs examinations, which, as a consequence, means major rapidity in shipment completions.LA CERTIFICAZIONE AEOF IMPLIES:The possibility of having an “in-house” customs, i.e. the goods can be cleared directly on our premises, eliminating thus unnecessary delays in customs offices and their relative costs.An advantageous position among the international logistic chain, having been acknowledged as a reliable, warranted and trustworthy member.The guaranty to work with a steady partner of good repute regarding every business relationship.Reduction in customs controls (document controls, scanner as well as physical presence)Preferential treatment for processing during customs controls.Precise indication by the local operator on where to accomplish customs controls.Improved relations to the customs authorities.
64Air & Ocean Trusted by Market Leaders IndexFTrusted by Market LeadersMany of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.
65Quality as a Service Culture IndexQuality as a Service CultureAt FERCAM quality has always been a principle underlying the services we provide to our customers.“Quality means providing services tailored to the customer’s needs”.FERCAM Italia has been ISO 9001-certified since 1993Since then, FERCAM’s European branches have also been certified.SQAS (Safety & Quality Assessment System) attestation
66Environmental Environment IndexEnvironmentalIt is our belief at FERCAM that sustainable development implies respect for the environment and the best possible use of energy resources.This vision explains FERCAM’s decision to implement an ISO certified environmental management system.FERCAM has implemented an ISO certified environmental management system.In order to implement its environmental policies as successfully as possible, FERCAM has decided to renew its fleet every five years and adopt Euro 5-compliant vehicles.To help reduce pollution caused by fine dust in Bolzano town center, FERCAM has just invested in a number of methane-powered vans.
67HACCP SYSTEM as a Garanty for Safety of Foods IndexHACCP SYSTEM as a Garanty for Safety of FoodsIt is a constant concern for FERCAM to garantee the security of food products during their movement, transport and storage.FERCAM has developed within the company a system of auto-control in order to respect the correct operative procedure in hygiene mattersA regular maintenance and cleaning is made within the loading areas of the vehicles, within the frigos and all the infrastructureThe staff receives adequate training for what regards a good hygienic practice to adopt