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Index. Mission Index We offer an overall variety of logistic services including all those special extras which allow our customers to keep on concentrating.

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Presentation on theme: "Index. Mission Index We offer an overall variety of logistic services including all those special extras which allow our customers to keep on concentrating."— Presentation transcript:

1 Index

2 Mission Index We offer an overall variety of logistic services including all those special extras which allow our customers to keep on concentrating on their main business. By providing a fast, efficient service basing itself on the highest technological standards available, we decisively contribute to our partners success. We encourage our staff in enhancing their professional skills. Our utmost concern lies in a guarantee of protection and growth of social well-being. By paying particular attention to a gentle and responsible handling of the resources, we actively contribute to an ecologically sound environment. Offering highly specialized logistic services, the family-owned company FERCAM is the undisputed number one among the Italian forwarders. FERCAM acts as one of the leading Full Truck enterprises on the European market, shows a strong European-wide presence and offers its Air & Ocean services all over the world. Motivated, skilled and positive-thinking staff with a highly pronounced team spirit turns FERCAM into one of the most wanted employers and adds a considerable upgrading to the companys value. Thomas Baumgartner Managing Director

3 Company Index Logistics Provider 360°

4 1949FERCAM railway shipping company is founded FER = ferrovia (railway) – CAM = camion (lorry) 1955Road shipping begins 1963Company is purchased by Baumgartner family Company fleet comprises 5 lorries 1975Intermodal transport begins 1977Network of branches expands nationwide 1982First foreign branch (Munich, Germany) 1986FERCAM acquires Gondrand S.N.T. 1993FERCAM takes over Gondrand groupage services 1999Inauguration new headquarter in Bolzano 2003FERCAM begins cooperating with Dachser 2005Air & Ocean service implemented 2007FERCAM acquires Logistica Euroterminal (BO) 2007First African branch office in Tanger (Morocco) 2008Inauguration of the new logistics center in Padova 2008Joint venture FERCAM Terry Logistica 2009 Inauguration new logistics center in Ottobiano (Pavia) 2010 Realization of the new Logistic Center in Bologna History Index

5 Organigram D I V I S I O N S Managing director (Financial) Control Human resources Procurement Quality Legal/Insurance Information Technology Administration DIT Sales DIN Sales Air&Ocean Sales Division Sales & Marketing Division Sales & Marketing Division LOG Sales Division FTL Sales Tendermanagement Commercial control Commercial control

6 Company mq Storage Area Vehicle fleet Total number mio 2011 Turnover Index Salaried Employees Warehouse Workforce 470 Total ItalyEuropeAfrica 2 Branches 59 of which

7 Overview Index MILL 244 MILL 227 MILL 100 MILL MILL Mill Euro 385 MILL 325 MILL 286 MILL 450 MILL MILL MILL MILL 2.3 MILL 0.5 MILL MILL 430 MILL

8 Europe Consolidated Turnover 000/Euro Key Figures Index 100, , , , , , , , , , , % +4.5% +12.2% +13.6% +14.6% 205, , , , ,000 23, % +3.3% +18.5% , , % 430, % , %

9 Breakdown of Turnover – Europe Breakdown of Operating Revenue by Sector Year 2011 Overview Index 47% 53% Logistics & Transport 51% 11% 38% 10% 6% 84%

10 Corporate Setup Index Subsidiaries Co-Subsidiaries Minority shareholdings RO Romania Srl SK Slovakia S.r.o UK Logistics LTD E Transportes S.A. F France S.a.r.l. NL Nederland B.V. D Deutschland GmbH & Co. Speditions KG I SpA B Belgie BVBA PL Polska Sp. Z o.o. BG Bulgaria LTD MC Trans FERCAM Maghreb SARL A Austria GmbH TN FERCAM Tunisie S.a.r.l.

11 Italian Branches Index Catania Cosenza Naples Perugia Città di Castello Sassuolo Genova Parma Turin Brescia Trento BOLZANO Belluno Pordenone Udine Treviso Vicenza Padua Verona Veronella Bologna Florence Rome Ancona Pescara Gorizia Modena Headquarter Branches Pavia Cuneo Bari Novara Como Milan

12 FERCAM Branches Index London Rotterdam Hamburg Paris Irun Barcelona Bratislava Oradea DUKFENLBSKRO Sevilla BGPL Sofia Tanger MA Lübeck Wörgl Gijon Cologne Munich Antwerp Warsaw Vienna Bolzano Gorizia Veronella Roma Catania Genova Firenze Torino Milano I Modena A Kärnten Coruña Tunisi TN

13 Divisions Index Client 180,000 SHIPMENTS 700,000 SHIPMENTS 21.7 MILL Euro TURNOVER 1,590,000 SHIPMENTS 319,100 mq STORAGE

14 Many of todays leading companies use FERCAM services. This is an indication of FERCAMs ongoing commitment and an active demonstration of trust from our customers. References Trusted by Market Leaders Index F

15 Full Truck Load Index

16 Full Truck Load 720 SHIPMENTS A DAY Total Shipments Europe Index 60,000 80, , , , , , , , , , , , , % +2.9% +12.8% -6.1% 187, % , % 179, % 2009

17 Fleet comprising more than 2,200 company-owned loading units suitable for all types of freight Network covering whole Europe and the Middle East ADR freight handled Environmentally-friendly (euro 5), technologically- advanced vehicles In-house customer service (no third party call-centers) Messages sent to the client with vehicle registration number and time of loading Reliable, company-owned vehicles and qualified carriers Safety belts to secure shipments during transportation Predefined pick-up and delivery times Just in time trips 24/7 customer service Booking service, with delivery to or pick-up from your client or supplier Stand-by service RODD – Digital damage detection system Full Truck Load Road Index

18 London Rotterdam Munich Paris Irun Barcelona Bratislava Oradea Antwerp FEBSKRO Bolzano UKNL Turin Verona Sassuolo Rome Trento Brescia Milan Catania Sevilla Warsaw BGPL Sofia Tanger MC Our Network Full Truck Load Road Cologne Hamburg Lübeck D Index Gorizia Gijon Vienna Cosenza Wörgl Kärnten A Coruña

19 Full Truck Load Road Index Turin Milan Bolzano Veronella Bologna Florence Full or partial loads with direct delivery throughout Italy A full range of vehicles including special lorries for oversized loads Special industrial services including dismantling and reassembly of machinery by skilled operators Exhibition services including shipping and stand assembly anywhere in Italy Booking service, with delivery to or pick-up from your client or supplier Genova Sassuolo Caserta

20 Full Truck Load Index daily departures to and from north Europe solutions for the optimization of the transport - on the road - by train special vehicles for transport of bulk raw materials specialized in the distribution of Italian ceramics throughout Europe delivery and distribution of the goods starting with one palett on expess delivery between 48 and 72 hours throughout Germany continuous tracking & tracing from collection to delivery Logistic and Transport of Ceramic Tiles Cologne Sassuolo Leipzig Mannheim Hannover Verona

21 Promptness and guaranteed travel 24 hours a day, with change of driver for true express shipping Refrigerated trailers with temperature setting facilities (+30°C to –30°C) Hi-tech company-owned semi-trailers equipped with temperature recorders and printers for continuous temperature monitoring throughout the journey Total flexibility with same-day delivery all year round Dedicated vehicles for food and non-food, special vehicles suitable for hanging fresh meat Full Truck Load Fresh Index Bolzano

22 Environmentally-friendly Service is operational 24/7 Capacity higher than the one offered by road transport (up to 30 tons) Reliable and on-time, irrespective of weather and traffic Vehicles available at short notice Real time tracking and tracing Wide range of vehicles and equipment Signature required for shipping papers Customs clearance Immediate alert sent to addressee if any unexpected event occur Stand-by service, with loading unit available on-site Delivery booking service to your customer or supplier Guarded parking facilities Handling priority Full Truck Load Intermodal Index

23 Rotterdam Munich Padua Rome Milan Verona Mannheim Hamburg FERCAM partners FERCAM branches Full Truck Load Intermodal Index Cologne Catania

24 Full Truck Load Index F Many of todays leading companies use FERCAM services. This is an indication of FERCAMs ongoing commitment and an active demonstration of trust from our customers. Trusted by Market Leaders

25 Index Distribution International

26 2,800 SHIPMENTS A DAY Total Shipments Europe Index Distribution International , , , , , , , , , , , , , , , , , % +23% +10% +9.9% +1.4% 650, , , % , % 2010

27 Distribution International Index TargoFlex – Time-shifted deliveries: System of daily departures for customers who require on time deliveries and a major attention on the costs. Express delivery – Individually organized deliveries: transit times based on the kilometres of distance. TargoSpeed – Deliveries with a guaranteed transit time: the fastest one for every European destination. A fixed shipping time is defined for each destination. TargoFix – Stipulated deliveries ad hoc with a defined day of delivery: indispensable when highest priority is given to a precise date of delivery. Distribution all over Europe, incl. the East European network of qualified partners No weight limit Utmost flexibility in deliveries Internal Customer Service, not assigned to an external call center Possible pallets/pallet cage exchange (only w/exchange countries) Daily departures from Italy to all over Europe Guaranteed times of delivery POD (Proof of Delivery) Tracking & Tracing for continuous locating the goods RODD (Optical and Digital Registration of Damages) AKTIVReporting for being informed of possible freight inconveniences

28 Index Distribution International European network of qualified partners Timing of guaranteed deliveries Disposal of IT-services like: AKTIVReporting, tracking & tracing, POD, RODD All Risk Assurance Cash-On-Delivery Service (COD) Possibility of ex works Deliveries One delivery only for multi-packaged consignments

29 Index Distribution International CH NL F E D SK B DK S N IRL UK BG PL TR GR L P FIN SLO HR BIH SRB MK CZ LT LV EST MD UA RUS BY RO AL Partner + Partner A

30 Index Distribution International

31 Index F Many of todays leading companies use FERCAM services. This is an indication of FERCAMs ongoing commitment and an active demonstration of trust from our customers. Trusted by Market Leaders Distribution International

32 Index Distribution Italy

33 6,361 SHIPMENTS A DAY Total Shipments Italy Index Distribution Italy , , ,000 1,000,000 1,200,000 1,400,000 1,600,000 1,800,000 2,000,000 1,350,000 1,438, % 2,099, % 1,884, % 1,727, % 1,682, % -4.3% 1,590, % 1,661,000

34 Services are operational 7 days a week, 365 days a year, including summer holidays and Christmas Flexible deliveries and storage possibilities Tracking and tracing system In-house customer support (no third party call-centers) Contact with addressees IT system No weight restrictions Custom rates based upon average weight of shipments Services with guaranteed delivery times AKTIVReporting – System providing real-time information on any unexpected events affecting shipments Index Distribution Italy

35 Service of guaranteed return Rates calculated per pallet Booking administration RODD - Optical and Digital Registration of Damages POD - Proof of Delivery Tracking & Tracing max 60 kg A B C A = width - B = height - C = length *except islands and Calabria Index Distribution Italy Delivery in 24 hours anywhere in Italy* Up to 60 kg and 220 cm Multiple-shipment service

36 Our Network Index BZ TN PN UD PD NA CT TO MI 5 Hubs BL 23 Branches 48 Distribution Centers CO PG RM FI PR GE PV CC BO TV VR VI AN PE BS CS Distribution Italy CN BA

37 Index Distribution Italy Integrated Tracking & Tracing Information Online Outbound Movements Per order, destination, ecc. Interactive Assistence Delivery info, allocation of orders, stock clearance, POD Delivery Warehouse Stock Real Time Interrogation Inbound Movements Per article, lot, data, ecc. Course of Delivery Every passagge in real time Possible Abberation Real time stock and abberation Sales Order Assistance/Preparation Information on Deliveries Per data, client, ddt, no. of delivery

38 Index Tracking & Tracing Main run Delivery Barcode exit reading Collection Barcode fixing Barcode exit reading Sender / CustomerRecipient / Customer Warehouse Direct customer connection Barcode initial reading Verification of volume and weight FERCAM branches connected online Distribution Italy

39 Index Distribution Italy GENERAL FOODS 13% BEVERAGES 5% OTHER 14% DOMESTIC OR EDIFICIAL DEVICES 11% CONSUMER PRODUCTS 8% FASHION AND CONSUMER GOODS 6% LEISURE 4% TRASPORTS AND WAREHOUSING 3% PRODUCERS OF COMMODITY 3% INTERMEDIAT GOODS FOR INDUSTRY: METAL PRODUCTS 5% ELETTRONICS 3% PHARMACEUTICS 2% FURNITURE AND DOMESTIC APPLIANCES 4% CONSTRUCTION GOODS 9%

40 Index Distribution Italy …modern access and video sorvegliance …especially safe packaging of the goods Safe goods because of…

41 Added Value Services CUSTOMS WAREHOUSE Possibility of importing goods from abroad, leaving them in suspension of tariff laws until their collection TAX DEPOT WAREHOUSE Possibility of importing goods from abroad in a status of tax free TAX WAREHOUSE Possibility of importing goods in suspension of taxes applied on alcoholics ACCISA Index

42 CUSTOMS WAREHOUSES Europa China Bologna Padua Bolzano Modena Verona Added Value Services Index Florence Pavia Milan Turin

43 TAX WAREHOUSES Added Value Services Index Bologna Europe China Milan Pavia

44 Index Logistics

45 , ,500 41,500 67, , , , , , , ,100 Index Logistics Evolution of the logistics 0 20,000 40,000 60,000 80, , , , , , , , , , , ,000 mq

46 Inhouse Logistic Abundant storage at logistics centers Flexible working times Focus on your core business Innovative identification systems Monthly statistics Process optimisation KPI monitoring Continuous quality control Logistics management at your premises Stocking service Inventory management and replenishment planning Synergies at FERCAM logistics centeR Multiple logistics platform management for same client Delivery scheduling and telephone reservation system Logistic Consulting Index Logistics

47 Index Logistics FERCAM Logistics Centers in Italy Area Total mqDepositsmq Catania Cosenza Città di Castello Parma Turin Milan Bolzano Treviso Vicenza Padua Bologna Verona Ancona Sassuolo Pavia Florence Modena Naples Trento Ancona Bari Bologna Brescia Bolzano Catania Como Cosenza Florence Genova2.600 Milan Modena Padua Parma Pavia Pescara Perugia Città di Castello Sassuolo (MO) Rome Turin Trento Treviso Verona Veronella Vicenza Naples9.000 TOTAL Bari

48 Index Logistics … everything under control ! Advantages: Up-dated warehouse mapping in real time Traceability of the goods (lot/FEFO) Elimination of picking or movement errors Control tower management Real time inventory Prints of orders, accompanying documents and packing lists …an advanced administration, IT-contolled by the warehouse logistic, in order to organize and control all the activities by using bar codes, radio frequencies and pick by voice with the possibility to verify in real time due to WEBSTAT.

49 Index Logistics … our additional services!

50 Main warehouse-based activities: Inbound and storage management Quality check, sampling, qualitative locks Stock level management and planning for provisioning Criticality prevention Re-packing, preparations, customization Pick & Pack, Packing Kitting activity Delivery planning and telephone reservations Reverse logistics Index Logistics

51 Index F Many of todays leading companies use FERCAM services. This is an indication of FERCAMs ongoing commitment and an active demonstration of trust from our customers. Trusted by Market Leaders Distribution Italy & Logistics

52 Air & Ocean Index

53 Air & Ocean Turnover in 000/Euro Index 0 5,000 25,000 20,000 15,000 10, , % +88.6% 9,000 16,980 20, % 15, % 21, % , % 2010

54 Air & Ocean F Index Commodity sectors

55 Broad worldwide network of exclusive partners Company-owned customs warehouses, in-house customs services with fully-qualified staff and VAT deposits On-time deliveries Handling and shipping of hazardous and/or perishable goods ATA Carnet Guaranteed departures twice a week Information on shipment status Swift, effective, step-by-step customs assistance Priority boarding or telephone notification of departure Pick-up from depot Air & Ocean AIR Index

56 Wide range of containers Broad worldwide network of exclusive partners Company-owned customs warehouses, in-house customs services with fully-qualified staff and VAT deposits On-time deliveries Customs assistance Air & Ocean Guaranteed departures twice a week Information on shipment status Swift, effective, step-by-step customs assistance Fast pick-up and deliveries to and from the worlds main ports Delivery to your premises Pick-up from depot OCEAN Index

57 Main Partners Worldwide Air & Ocean Index DSV Turners Shipping (South Africa) Austral Shipping Agency (Chile) Aviatur (Colombia) Toll-Dachser (Hong Kong) CTS Cargo (Shanghai) Dimerco (China, Taiwan) CAF Trasportes Inter. (Brazil) IPE Logistics Inc. (Canada) Penashin Shipping (Singapore) HTL Logistics Ltd (India - Sri Lanka) Incargo S.L. (Canary Islands) Seatrans (Cyprus) Mitsui Soko Air Cargo (Japan) Latin Mundo (Argentina) Toll (UAE) Freightworks (Dubai) MGI Dachser (Korea) Pengelly´s (New Zealand) Pico Logistics (Egitto) DBA Distributors Service (USA) ACA International (Australia)

58 Air & Ocean Largest and most powerful networking organization in the world for international forwarders More than 4,062 member offices in 186 countries move for times more freight than any multinational Every member carefully examined for - experience - professionalism - financial strength Constant monitoring of all members to ensure standards Code of Ethics binding on all members Index

59 Added Value Services Index Perishabole Cargo

60 Added Value Services Index Hand made

61 Authorized Economic Operator Full (AEOF) The possibility of having an in-house customs, i.e. the goods can be cleared directly on our premises, eliminating thus unnecessary delays in customs offices and their relative costs. Since 2012 FERCAM may call itself Authorized Economic Operator Full. Owning the AEOF certificate, comes with along a lot of benefits like a diminution in customs examinations, which, as a consequence, means major rapidity in shipment completions. An advantageous position among the international logistic chain, having been acknowledged as a reliable, warranted and trustworthy member. The guaranty to work with a steady partner of good repute regarding every business relationship. Reduction in customs controls (document controls, scanner as well as physical presence) Preferential treatment for processing during customs controls. Precise indication by the local operator on where to accomplish customs controls. Improved relations to the customs authorities. LA CERTIFICAZIONE AEOF IMPLIES: Index

62 Air & Ocean Index Project Cargo

63 Added Value Services Index

64 Air & Ocean F Many of todays leading companies use FERCAM services. This is an indication of FERCAMs ongoing commitment and an active demonstration of trust from our customers. Trusted by Market Leaders Index

65 Quality means providing services tailored to the customers needs. FERCAM Italia has been ISO 9001-certified since 1993 Since then, FERCAMs European branches have also been certified. SQAS (Safety & Quality Assessment System) attestation At FERCAM quality has always been a principle underlying the services we provide to our customers. Quality Quality as a Service Culture Index

66 Environmental It is our belief at FERCAM that sustainable development implies respect for the environment and the best possible use of energy resources. This vision explains FERCAMs decision to implement an ISO certified environmental management system. FERCAM has implemented an ISO certified environmental management system. In order to implement its environmental policies as successfully as possible, FERCAM has decided to renew its fleet every five years and adopt Euro 5-compliant vehicles. To help reduce pollution caused by fine dust in Bolzano town center, FERCAM has just invested in a number of methane-powered vans. Environment Index

67 HACCP SYSTEM as a Garanty for Safety of Foods It is a constant concern for FERCAM to garantee the security of food products during their movement, transport and storage. FERCAM has developed within the company a system of auto-control in order to respect the correct operative procedure in hygiene matters A regular maintenance and cleaning is made within the loading areas of the vehicles, within the frigos and all the infrastructure The staff receives adequate training for what regards a good hygienic practice to adopt HACCP Index


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