Presentation on theme: "Cambridge Sound Management, LLC"— Presentation transcript:
1 Cambridge Sound Management, LLC Speech Privacy SystemScott LaubackVP Sales and MarketingCambridge Sound Management, LLCMark SzwejczewskiSound Masking Service
2 Topics Cambridge Sound Management What is speech privacy and why are people concerned about it?How does Oasis improve acoustics in office environmentsOasis Speech Privacy System
3 Cambridge Sound Management Developers of Qt Quiet technologyTMDecades of experience built into our productsProduct spin-off from “the fathers of workplace acoustics” Acentech / BBN / CSM since 1999Our acousticians invented and developed all three previous generations of sound masking technologyHeadquartered in Cambridge, MAWorldwide network of Premier ResellersQt Quiet technology™ is a trademark of Cambridge Sound Management, LLC
4 Economics of Privacy 82% 18% In the USA, a 10 year research project was conducted to determine the breakdownof the cost of an employee in an office, as shown below. The results also definitivelyconfirmed that an office environment with more privacy and less distractions, had apositive impact on worker efficiency and reduced office operating cost.BETTER PRIVACY = BETTER EFFICIENCY = LOWER COST82%18%Employees work costSalary, insurance,education, social fundOperating costWork stands, energy, dailyused materials, media, cleaning
5 - What is speech privacy and why are people concerned about it - What is speech privacy and why are people concerned about it? Why is there a demand for speech privacy solutions? Why is there a problem?
6 Construction Trends Cubicles & Open Plan Lower partition heightLower ceilingsSmaller cubiclesIncreased densityLess sound absorptionYESTERDAYTODAYMineral Fiber tiles122 – 137cm1,8 x 2,4 = 4,3m2Fiber Glass tile152 – 182cmResult:Reduced costIncreased distractionsReduced productivity3 x 3 = 9m2
8 Who Benefits from Sound Masking? Many industries:- Healthcare HIPAA)- Finance (GLBA)- Insurance- LegalAny size officeNew ConstructionBuild-outs and re-designsExisting facilitiesMany Applications:- Waiting rooms- Office Environments- Call centers- Executive/HR offices
9 1) Reduce distractions in open plan offices Cubicle AreaSolution:- Sound masking needs to be added throughout the open office areaBenefit:- Conversations will be less intelligible and therefore less distractingEmployees don’t want to be distracted by the conversations of others
10 2) Provide privacy for an executive’s office CEO’s OfficeHallway & Cubicles AreaSolution:- Sound masking needs to be added in the hallway and cubicle areaBenefit:- People outside of the office won’t be able to hear confidential informationThe executive doesn’t want people outside of her office to hear her private conversationsREMEMBER: Sound Masking is for the benefit of the listener, not the talker!
11 3) Provide privacy in a waiting area outside of a doctor’s office Solution:- Sound masking needs to be added in the waiting roomBenefit:- People outside of the office won’t be able to hear the confidential conversationsPsychiatrist’sOfficeWaiting RoomThe psychiatrist doesn’t want people in the waiting area to hear her private conversationsREMEMBER: Sound Masking is for the benefit of the listener, not the talker!
12 4) Provide privacy between private offices Solution:- Sound masking needs to be added to both officesBenefit:- Neither party will be able to overhear confidential conversationsBill’s OfficePaul’s OfficeNeither Bill nor Paul want the other to overhear their confidential conversations
13 What is Sound Masking? Adding sound to eliminate sound Counterintuitive… but it works!
15 Demand Drivers Productivity Privacy Construction trends Increase focus, decrease distractionPrivacyHealthcare & financial industries mandate protection of client information (HIPAA, GLBA)All industries must protect confidential conversationsConstruction trendsCreating a need for sound masking systems
16 Will Any Sound Do? Any sound can cover speech- sort of! Rain, music, HVAC, etc.Needs to be too loud to be effective (floodlight to cover the flashlight)Hot spots can’t be avoidedSound Masking uses a specific sound to effectively mask speech - with better results
17 The Sound Masking Sound Same sound spectrum as human speechin order to be effective at masking speechAs quiet as possible for the applicationsPleasant and unobtrusiveUniform with no hot spots
19 In Open Offices, Sound Travels FAR ! 150 Very IntelligibleTalkers200 ModeratelyIntelligible TalkersExample A: Open Office with ‘No Partitions’OR Panels lower than < 120cmDistractions travel 25 Meters
20 1.5m Panel Systems Definitely Help Example B: Open Office with 150cm PanelsOR Open Office with partitions 120cm + Sound Masking30 Very IntelligibleTalkers40 ModeratelyIntelligible Talkers1.5m Panel Systems Definitely Help
21 Adding Oasis is the Best Solution Example C: Open Office with:150cm partitions and Sound Masking5 ModeratelyIntelligible TalkersAdding Oasis is the Best Solution
22 Good Workplace Acoustics The ABCs Absorb: with sound-absorbent building materialsBlock: with walls to the deck and high cubicle partitionsCover: with sound maskingSound Masking has the most impact and is the most cost effective solution!
23 What is a Speech Privacy System What is a Speech Privacy System? An Electro-Acoustic Architectural System that Increases Privacy and Reduces Costs.Proven to be the most cost effective tool available today for increasing privacyWorks synergistically with walls, barriers & panels and ceiling tilesAllows informed trade offs between:design / performance / cost
24 Oasis Qt™ Sound Masking System Control Module:GREEN: Very low powerPre-programmed soundUp to 2’800m2 per control moduleEmitters:Miniaturized, omni-directionalTypically installed in ceiling tileHousing options for all ceiling typesCables & ConnectorsPre-terminated CAT 3 cablesRJ-45 connectors and jacksPaging/Music ModuleAdds paging and/or musicUses same speaker network
25 Oasis QtTM The Qt Quiet technologyTM Difference Direct Fieldfor a uniquely uniform sound. No “hot spots”Pre-programmed soundfor a remarkably unobtrusive experiencePlug & Playfor the simplest specification and installationFlexiblefor installation in any environmentAdapted to paging and music distributionfor fewer system componentsOasis Qt ™ and Qt Quiet technology ™ are trademarks of Cambridge Sound Management, LLC
26 Direct Field Sound Masking: Generating Sound Where You Need It Roof deckCeilingCentral GeneratorOmni-directional speakers radiate directly into office space below
27 Installed Emitters Enclosure for steel trusses Typical dropped ceiling installationCustom installation on existing structureSpeakersEnclosure for wooden beamsEnclosure for steel trusses
29 Theirs: In-Plenum Systems Unpredictable, non-uniform sound“Hot spots” & “spill” can’t be avoidedComplicated specification & installationExtensive post-installation tuning
30 Ours: Direct - Field System Consistent, uniform soundNo “hot” spotsSimple specification & installationNo Tuning Required!Oasis Qt ™ is a trademark of Cambridge Sound Management, LLC
31 Primary Oasis Qt™ Benefits over The Competition In-plenum Oasis QtTMThe SoundAnnoying, hissy andLauder for equal AIUnobtrusive, pleasantAnd quieter for equal AISound Field UniformityModerately uniformSome hot spotsVery uniformSpill into Private OfficesSignificantNoneInstallation DifficultyMore complexMuch less complexPost Installation TuningRequiredNot required
32 Typical Oasis QtTM Specification Emitters are laid out on a grid based on ceiling height (a typical 2,74m ceiling) uses a (3,05m x 3,05m) gridUp to 300 emitters per control moduleOne control module per zone (a zone is either private offices or open areas – not both!)It’s really that easy!Oasis Qt ™ is a trademark of Cambridge Sound Management, LLC
34 Oasis QtTM Success Story Phoenix Wealth ManagementHeadquarters, Hartford, CTNational Historic Landmark15 floors; 5580m238 zones integratedExpanded to paging
35 Oasis QtTM Success Story Michigan InformationTechnology Center, Ann Arbor, MI- National hub of 2nd Generation Internet- 2 floors, 2790m2- 18 independently-controlled zones
36 Oasis QtTM Success Story Williams College SchowScience LibraryWilliamstown, MA- 12,2m ceilings with skylights- Walls of brick, glass, plaster- 1116m2- Library had been too quiet- Adding sound masking reduced the effect of reverberations and greatly minimized distractions
37 Oasis QtTM Success Story Bank of America, National Help Line Call Center Boston, MA- 200 call center associates- 3535m2- A highly - productive work environment
38 Oasis QtTM Success Story Wells Fargo- Speech Privacy Systemand Paging installedm2- Open offices
39 Partial list of End-User Customers Bank of AmericaBoston ScientificCigna DentalDana Farber Cancer InstituteGeneral ElectricHerman MillerHewittHusky Canada – ShanghaiKeane CorporationMarsh McLennanMass General HospitalMerrill LynchMITMonster.comNorthrop GrummanNortheastern UniversityOne Beacon InsurancePella CorporationShell Oil - PhilippinesJones Lang LasalleSteelcaseWallmartWells FargoWyeth
40 Economics of Privacy 82% 18% In the USA, a 10 year research project was conducted to determine the breakdownof the cost of an employee in an office, as shown below. The results also definitivelyconfirmed that an office environment with more privacy and less distractions, had apositive impact on worker efficiency and reduced office operating cost.BETTER PRIVACY = BETTER EFFICIENCY = LOWER COST82%18%Employees work costSalary, insurance,education, social fundOperating costWork stands, energy, dailyused materials, media, cleaning
41 Can you benefit from a Sound Masking System? If you- Have workers who are distracted by conversations or activities around themOr- Need to improve the confidentiality of discussions among workers / customersThen the answer is YES!
42 Thank you for your attention ! SOUND MASKING SERVICEMark Szwejczewski, Sales & MarketingTelTel/FaxMobE.