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Cube Dialer A Technology Overview / Nakul Malik Consultancy Services H-342, New Rajendra Nagar New Delhi – , INDIA
2February 05, 2007© Nakul Malik Consultancy Services Cube CCS - Overview Cube CCS is a full-fledged blended call center solution comprising rich features in both inbound and outbound calling. Suitable for medium to large segments. Short Setup time for new Centers. High value for money, high ROI. Easy to install and use Low maintenance cost
3February 05, 2007© Nakul Malik Consultancy Services Cube CCS - Technology Server based solution (Dialogic based) Switch based (EPABX based) HMP based (Fully software based)
4February 05, 2007© Nakul Malik Consultancy Services Building Blocks of CC Infrastructure I. Primary Components IVR Automatic Call Distributor Preview /Progressive/Predictive Dialer POP up Voice Logger Disposition MIS Reports Database Server II. II. Secondary Components Server Fax Server Web Interactive VoIP Gateway SMS Gateway Application Server (CRM, ERP etc.)..etc. etc..
5February 05, 2007© Nakul Malik Consultancy Services Cube Server Based Model Data Bus Voice Bus Agent Desk -1 Agent Desk - n Fax Server Database Server CTI Gateway Server Cube Dialer & CTI Server Application/ Server Web Interactive Server VoIP Gateway INTERNET Cloud
6February 05, 2007© Nakul Malik Consultancy Services Cube Switch Based Model Data Bus Voice Bus Agent Desk -1 Agent Desk - n Fax Server Database Server CTI Gateway Server Cube CTI Server Application/ Server Web Interactive Server VoIP Gateway INTERNET Cloud EPBX
7February 05, 2007© Nakul Malik Consultancy Services Outbound Features CRM/Campaign Dialer Call Screen Popups Call Control Customized Pdf & Excel Reports Voice Logger Realtime Monitoring Local / Remote Barge-in with optional Coach
8February 05, 2007© Nakul Malik Consultancy Services Outbound Features Call Transfer – Blind / Supervised Call Conference Soft-Phone Scheduled Callbacks Agent-Specific Scheduled Callbacks Efficient List Management including List Ranking percentile. Time-Zone, Areacode & State based Filtering
9February 05, 2007© Nakul Malik Consultancy Services Inbound Features ACD : Routing on: longest Idle, least talktime, skill based routing. Pop up( CLI,DNIS based) Called party name Called party name Called party number Called party number IVR: IVR reply, Pre recorder, Multitree / Multilevel IVR Monitoring: Local and Remote
10February 05, 2007© Nakul Malik Consultancy Services Voice Logging Multiple formats : WAV / VOX Automatic Recording: 100% of all Calls. Noise Reduction in Digital Recording. Extra Info Recorded for all Agents. Voicelog Search possible using over 15 parameters. Playback from within the Logger App.
11February 05, 2007© Nakul Malik Consultancy Services Display Integration LED Display System integration for easy viewing of Campaign Statistics: LED 7-Segment. LED 7-Segment. LED Matrix. LED Matrix. Single / Dual / Triple Color. Full / True / Real Color. LED Video Wall. LED Video Wall. Bright Light Projection Display.
12February 05, 2007© Nakul Malik Consultancy Services Market Cap INTERNATIONAL: 1200 seats all across India including 3 sites in NCR operating over 100 seats. DOMESTIC: Major domestic brands like- Kingfisher Airways Deccan Airways Bajaj Capital Competent
13February 05, 2007© Nakul Malik Consultancy Services Questions, Comments, Want to place an Order…… Call us / Nakul Malik Consultancy Services H-342, New Rajendra Nagar New Delhi – , INDIA
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